Abby was very nice and helpful.It was Customer Appreciation week, and I received a level tool for free.Nice store and nice people

Franklin building in twinfalls idaho is ripping people off on the boxes of brad nails marked nail pro i bought a half box of nails for full price the box was 3.250by4inby2.750in it had 1.250in of cardboard spacers in it. When we looked at the other boxes they were the same and the manager said so what. Didnt even acknowledge the scam.

Awesome place to shop at. Love the people and always get great service.

Close to home friendly and helpful.

Franklin is awesome! Great people to work with. Building our house we purchased lots of stuff through them. Great service!

Great people are there to help you.

These folk were very helpful and knowledgeable. Working with them on each aspect of building our new home has been extremely helpful!

Customer service is exceptional! I’m a DIY person and recently completed a large backyard deck with multiple levels, stairs, rails, etc. Needless to say the folks at Franklin were fantastic and helped me every step along the way. They were accommodating during my many trips to the store even during the COVID-19 shutdown. Can’t say enough good about the selection of deck materials, knowledge and friendliness of staff (shout out to Scott), and my overall positive experience. I highly recommend them to everyone.

Scott, who helped us choose and purchase our TREX decking and railing did an awesome job! He was friendly, informative, and knowledgeable about the product. Thank you, Scott for your dedication and professionalism!

Franklin Building Supply offers a wide variety of building products including Trex composite fencing, decking, and railing. Obviously, Im biased since they sell our fencing line, but my experience as their vendor is that the Franklin staff are responsive, well educated about their products, and take good care of their customers. The store is well stocked and has several attractive displays.

Great store. Helpful staff. Prices are great. No carrying Paint anymore :(

It’s a shame that you can’t walk-in the store itself, when Ace Hardware or Home depot and so many others are open to the public. Need them Occidentals.

Awesome friendly and helpful building supply company. Professional and knowledgeable.

Went in for flooring and the inside person was okay. But the install never happen. We were treated like we were a inconvenience. Never asked about a timetable and wasnt told that everyone was on vacation for a month so we went to rocky flooring and are very satisfied with them.

Great place for building supplies and tools

They could get the things that Home Depot said didnt exist.

I didnt stop there so it didnt cost me anymoney

Unbelievably poor customer service - the only decent part was the actual service guys that did the work. In late September I called Lonnie to get an estimate on attic insulation. 1 week and 2 more calls later he called me back (apparently hes rarely at the store so he prefers calls) and we set up a time for measurements for an estimate. 5 days later we got an estimate. We were on travel (as I told Lonnie we would be), so I couldnt respond for a week. On our way back to town, I emailed Lonnie asking to get on his schedule. No response. I texted 4 days later (after a weekend). No response. I called 2 days later and left a message. No response. I called 2 days later and left a message. No response. My wife ran into Lonnie at Franklin last week and he told her we were on the schedule for today at 0900. (still never contacted me directly). Today I left work to be home at 0830 in case they got there early. No show. I called and left a message, and then went to Franklin at 0930. When I got to the store, I had a message from Lee saying the crew would be at my house this afternoon. I walked in to talk to Lonnie anyways. Lonnie said he didnt make the schedule - that was Lees job. So I confirm with Lonnie that I need to call Lee. I call Lee and he says he will have a crew at my house around 1400 today. I finally got a call from Lee at 1424 that the crew would be at my house in an hour. So I again leave work to make sure Im home when the crew gets here. NO SHOW. I call Lee at 1600 and he said he doesnt know where his guys are, but hell call me as soon as he knows. Its now 1710, I have taken nearly 3 hours off of work and I havent heard a thing. I have all the proof to document this rant. The way I see it, Franklin Building Supply owes me 3 hours of lost wages Ill sort out if they show up.Update: the crew arrived at 1830 and finished at 1930. Well see how billing goes.

Knowledgeable staff, friendly and efficient.

Good selection of a wide variety of things with friendly staff ready to help

Riverbed to I recommend it to everybody in the whole wide world I love the whole company

Good unload...

Always friendly staff and solid selection of building supplies

I work there, great place for all your building needs

They got there Occidental leather shippment in. Wahoo!

Im sure the story is great but the drivers are not very courteous there are rude and obstruct traffic especially truck 31 0 1

Great customer service!

Its hometown owned no big corporations from out of state

Good fast friendly service

Gotta love tools and hardware

Great contractors and staff!

Excellent service.

Quick and cordial