Great people. Manuel was very helpful!
Amazing selection, good prices, and very helpful staff. Our business loves working with Shane, he is great at his job!
If your delivering do not follow your gps, truck entrance is south of loop, first right on 155, follow for a quarter mile turn right down the axle breaker, unstrap before entering gate.
I decided to give this business a second chance. I needed a piece of glass for a wood stove. The girl on the phone did not have the answer to my question. She took down my number to call me after asking the guys in the back. That call never came so I went to the store. I should have learned my lesson after the first time visiting this store. The man I spoke to was knowledgable and friendly but I just ordered what I need online for half the price. Customer service needs improvement. If you say you will call back I will expect it.
It takes special people with the love for humanity to aid others in need...to the owners, Suzanne and Jerry my sincere appreciation and blessings be unto you for your generosity to go out of your way for the family of Roosevelt Rosie Petty. Your great deeds will never go unnoticed!
We found what we wanted and all the workers were very helpful and polite. It was a very good experience.
I’ve called for a month now trying to get someone to check and measure the chimney for an electric vent and I get a call and says they will schedule me for an appointment. Waited and waited and nothing. I can’t remember the number of calls I’ve made I know a lot. So I’m going to find another company who will be interested doing business with us.
Called service department talked to a service tech he said hed get back with me and he did 3 weeks later after 3 different calls to rude receptionist
About 15 years ago we bought a wood-burning stove from them and had them install it. They did a super job at that time. Now I need some maintenance on the collar around the stove pipe on the roof of the house.I called them and they as true to their service creed for customers which is good stepped up.They are contacting someone that can solve my problem and rectify the situation.Not a bit surprised because everything has been top notch that they have done over the years
Good layout on all their products. Friendly/helpful staff. Easy in and out.
I was in your store today to pick up a door to my Lopo Liberty stove and your salesman at the front counter treated me with the utmost respect. Your company is the best throughout East Texas and the state. God Bless your company and the sales rep that assisted me.
Friendly service that East Texas can thrive on. These folks know how to treat their customers. They have a large amount of inventory.
Not just brick! Best selection of Big Green Egg smokers and accessories in East Texas. Staff very helpful and glad to assist you. Go see them!
We bought many items from east Texas Brick and all the employees where great. They referred one of there contractors and he was terrible he did a very bad job and didnt even finish. We contacted east Texas brick and they said they where not responsible for contractor. If that is the case they should not refer them .
Good selection of products and very knowledgeable staff. Enjoyed this place
I regret Beverly had such a bad experience. But I just completed my second purchase with this company and had a much different experience. Knowing what I wanted (a wood burning stove) I called them on the phone. The salesman was attentive to my needs, found it, and circumstances (clearance) let him find and give me a discount price on my item complete with a price out the door. I got there, got loaded and was on my way with no dragging of feet. My previous experience was much the same.I have no reservations in recommending this company to whomever needs their products and/or services.
Awesome group of folks with a wide variety of brick, fireplaces, and stone work. Theyre very friendly and have excellent sales service.
Staff is professional and still have fun. I could not be happier with my propane fireplace.
Helpful people with a wide variety of choices.
Great people, very happy with the customer service
Shane Mitchell is our Sales rep and he never fails to update our showroom and follow up on all our jobs! - NINA, Pyramid Homes.
If you want professional help, this is where you shop...