Office personnel is always helpful and pleasant. Drivers are always pleasant too.I have never had a problem with my delivery.
Absolutely will never come back again. Terrible people. Worst business ever. If I could rate zero stars I would. Please spend your money somewhere else.
The office staff was super friendly when I called, and my delivery came right on time!
10/10 great customer service
The staff was very helpful, it was easy to get our heating oil delivered.
Always very rude, drivers have lied about being at my address more than once. When the issue was brought to the company I was treated very rudely. My girlfriend called and asked to make sure the fuel would be delivered in the morning (they said it would the previous day but it was getting close to noon). Their response? Well morning means until noon. They SERIOUSLY need to step up how they treat customers.
The only reason for me giving them two stars is because the driver was very pleasant. This is a company that does not deliver the day (or week) you are told they will. They dont call a head of time or even the day before to give you an estimated time of delivery. You have no idea when they could show up. Last year, I had the same problem...they came, didnt knock, and didnt call us, so they didnt deliver it. I was told last year that I couldnt pay by card but had to have cash on hand at delivery.Today, I received my oil, because I jumped out of bed at 7:30 in the morning when I heard a louder truck than usual pull in and ran outside. He was very nice, but he could not even get a hold of the office to have someone charge my card...he has to call five different numbers to figure out they dont open the office till 8:30 a.m. ...But, he is out here delivering at 7:30 a.m.
I had been a customer with Luther P Miller for 25 years will excellent service. When they stopped matching prices, I shopped around with much regret. I contacted Gnagey Gas & Oil Co, as well as several others. They had the best price on fuel so naturally I ordered from them. I was told it would be a week for delivery which turned into a week and a half. I was ok with that but desperately needed fuel to avoid running out. I was called on Friday to deliver Sat morning. I offered to pay over the phone as I always did with other companies but they would not do that. They said if someone was there to just have a check. My husband and both boys were home all morning on Saturday when the delivery was to happen. I came home at 11:00 am and found that there were tracks in my driveway but they did not deliver the fuel. My husband never heard them knock or my children. I immediately called them and the receptionist was fairly rude about the situation and said they would not have left without knocking as if I was to blame somehow? Even if he did knock, there was no phone call to my home or cell phone to check before leaving. Our lights were on, TVs running and 2 vehicles in the driveway. It was clear someone was home. I had waited for a week and a half and now what??? I called and spoke to the manager Monday morning since the receptionist was no help but with no resolve as well and pretty much we will get it there when we can. I also was informed the driver was fired that morning but that does not help me or is non of my business. I asked for my issue to be taken to the owner and let me know if they can bring emergency delivery. I was told I would be called back Monday, then no call back.....I called again Tuesday and was told maybe they would try to be there Friday. I am beyond furious and will never order from them again. After this happened to me, I have heard of 3 others that have had similar experience with them. I guess you get what you pay for. I immediately called Luther P Miller back and they will have my fuel delivered tomorrow. Now that is service. My experience with Gnagey was downright unacceptable.
Disrespectful, unprofessional, prejudice, irresponsible, unable to keep a commitment..all stemming from a lack of leadership, people skills, and business skills.. Avoid them !!!!
Every time I order they take forever to deliver one time it was below zero I was out of fuel they told me it would be 2 weeks before delivery. And if u don’t answer when they call they day before they just take ur name off and it could be a week before they deliver again .
I will never go with this company again! My family have been with them for years, so when my husband and I moved from our old home to the new place we wrnt from wood burner to oil. So i thought hmm my parebts never had many issues with rhis company so ill give them a call. They were great at first. I called 2 weeks ago asking to have oil delievered ill be put within a week and have a 2 month old baby. Receptionist told me sure will put you on next week! Fine thank you! Well week goes by & at 2 am we woke up with NO heat we went to the establishment and was told it wasnt there problem that they will have someone out at the end of next week! Hmm so since you forgot my bust can take chance of busting and my daughter getting sick in cold house? I basically told oh well not my problem. The receptionist was very rude and unprofessional. I called Teslovich Oil where i was treated very well and the workers were very kind and pleasant to talk to! On such short notice they delievered me oil with in 2 hours of speaking to them. Thank you for such curitosy! And thank you to Gnagey Oil for showing your true colors and what a horrible company you are to hire such mean, rude, ignorant receptionist that forget to do their job. I dobt even think you deserve 1 star but i had to in order to write this review! Ill will be recommending Teslovich Oil to everyone and my whole family that deals with Gnagey will be switching companies as well!