Great, intelligent, fast service. Manager Ruben was aware of shipping delays before I was. Installed four tires I ordered from Tire Rack in less than the estimated time. Brian was the manager on the day I was there and he and Dave, the able mechanic, were polite in handling questions from a guy who hasnt bought tires in 8 years (me). Highly recommended!

Had an amazing experience Ruben was so helpful, friendly and honest about my car troubles. Brian was very patient and helpful. I will definitely be coming to this location for any of my car needs. Thank you ALL 😊

They performed my vehicles oil change in a competent manner, and were up front about the wait. In all, I would recommend Pep Boys.

Great Staff very helpful to n car repair dept. Brian and Reuben.... I didnt feel like they were ripping me off at all....

Manager was very courteous and friendly. Sorry Pep Boys merged with another company. Hope they’re at least as good

Awesome service . Got the right parts at a good price when doing a brake job on my vehicle. Saved me 200 dollars for a mechanic to do something so simple. thank you MANNY,MOE AND JACK!!

Bad brake job and didnt care to fix it. Literally told me drive unsafe because he had no staff to even do the job when I brought my car...all the guy did was shrug his shoulders when I asked why he wasnt honoring the warranty. Never going back to that overpriced place. I went across the street where they were honest and caring.

Ive been taking my truck and cars there for over 20 years talk to Ruben he will take care of you he is a real good guy

I go out of my way to bring my jeep to this particular pep boys for repair & maintenance. The mechanics at this location are second to none. They seem to be much better and knowledgeable than most garages anywhere. True masters of the trade. They also work with you to get you the best possible deal so you wont be overcharged. Friendly & professional. I highly recommend this location for car repair.

Extremely bad brake job! They used the wrong parts and screwed up my rotors! My brakes were screeching so much, I even took the car back to Pep Boys to have it fixed. They made it worse. Took it to another shop and was informed that the wrong parts were used and had to replace not only the parts but had to get new rotors! So not only did I have to pay Pep Boys for the horrible bake job I had to dish out even more to get my bakes done properly because of this negligence!

Ots a shame that retail is going away after all these years....glad to see that they are keeping the service side open for business.

What a loss! Going out of business! Big sales

Friendly staff! Very helpful. The 3 stars are simply because my hubby was the customer not me. Lol I had to go up there because he needed a tool that they didnt have.

Did good work and honored the warranty without any hassle

I like Pep Boys. Always have what I need. However, store is closing.

Ruben was very professional and detailed. He has worked here quite a few years in the service department and has always taken excellent care of me and my vehicles.

I appreciate the great customer service that Ruben and the team provided for me today. Thank you!

Pep Boys has always been a favorite. Customer service is their priority. The young associate at the register was very helpful 👌🏽

Whoever the young manager here is he is doing an amazing job running this place. He reallt cares about his customers. He showed me tremendous respect when I came to drop off some oil the other day to be recycled. I want people to know that Attitude is Everything! Good Job!

I had problems replacing my wipers. They took the time to come outside the store and installed them for me. They were professional, courteous, and very helpful! They have a loyal customer from now on!

Always awesome service and reasonable price. Keep it up!EDIT TO ADD: Pep Boys Upland has been my go-to place ever since the warranty on my vehicle expired. Im back here again (still in the parking lot) because I received another excellent service from this store and its staff. Ive been happy with bringing my car to them for whatever reason. Again: keep it up!

Just want to say thank you guys for helping be put air in my trailer tires today. I was really stressed out, its my first time towing a 5th wheel.

Took my car in today. Coolant leak needed to be fixed. Before taking it in,m check engine light was off. After receiving my car the check engine light is now on and multiple codes showing up on my car. Idk what they did but I was am very unsatisfied with their customer service. Ill take my car to a different mechanic from now on. Ill support small businesses.

Good employe that hellp

Good store well was

Had starter replaced and everything went nice a smooth. They were quick and did good work. I will definitely be back.

Clearance section had 3 things I was interested in buying and all 3 rang different prices than were on the item and they wouldnt Honor the clearance price.

Needed a tire repaired guy pretty much blew me off because they had so much work 30 min passed Im out there waiting n employees not even busy so I ask 2 borrow a lug nut size n again says they dont got my specific size... Nvr again

Very proffeccional people I been doing my. Car services. In Pep boys cinse the 80s I cant ask for better place

Horrible customer service. Dont go to this location

This Pep Boys (2500 Arden Way, Sacramento, CA) has been wonderful. They have been reliable, quick in completing repairs, and honest with me, telling me I didnt need certain repairs to be done yet and working to save me money while providing exceptional service.

The short chubby Mexican dude in the service department with a white t-shirt on(didn’t pay attention to his name )told me they don’t do certain inspections until after the election,I have never heard anything like this before,first of they just looked lazy the minute I walked in,no wonder the parking lot was empty as I pulled up,I will not recommend this location to any one that I personally know,I usually don’t leave negative comments to be honest but anyways I don’t recommend going to this location

I got to see the pep boys bucket for the first time, plus I purchased some great windshield cleaner;

Stopped in to have them press a wheel bearing and hub into a steering knuckle for a car I was working on. Awesome, friendly service. Had me on my way in 10 minutes and.... no charge! They said well see ya next time!

They do a good job... but there is often a long wait.

Very friendly staff and great selection.

The people that work here are great. Sam, who works in the service department is very helpful and works with you on a personal level to help you with whatever you and your car needs. The guy even helped me when I had a dang seizure right in front of him ha. If youre reading this then thanks again for that Sam. Ignacio the manager is also helpful, the guy even answers phones when everyone else is busy. He also makes sure that pricing is fair and that the work is completed on time and done correctly and safely. The work is guaranteed for a few months (dont quote me on that) and some of the parts are guaranteed for the lifetime of the vehicle. This Pep Boys is better than most other Pep Boys that I have been to.

Very happy with my tire installation. I was able to take advantage of their Buy 2 Get 2 Black Friday sale. Saved me a lot!

Been here a several times for tire maintenance and oil changes, and the service is excellent! 1st time I had took my car to another shop to get a flat repair and they told me I would need a new tire. Took to this Pep Boys and they fixed it for $10. Today I did an oil change and another flat repair. 4 hours later the tire that was repaired was flat again. Took it back 10 minutes before closing and they re-checked it. Turns out there was a second nail they missed or I have the worst luck and managed to drive over a nail on the tire I just got fixed (I wouldnt doubt it). Regardless they patched that hole up free of charge even though it was past closing and they had to stay a bit longer to do it. Best place Ive been to in a long time and will definitely be bringing my vehicle here as long as I live in the area. Thanks again Anthony!On a side note: If you can, be sure to call and setup an appointment as they can get pretty busy at times and you can avoid having to wait hours or coming back at a later time.

Ruben the Service Manager was Great! Jamie was the mechanic that worked on my car. He has a ton of experience and always does a great job on my car! I highly recommend this Pep Boys in Upland!

Great Customer Service! Great Prices and Great Tire selection. So happy I gave them a shot. New customer for life!

I bought turtle wax ceramic spray for my Lexus. Great easy deep shine and protection for my baby ha ha .

This is now my favorite pep boys walked in told them what I needed no BS at a they did the paperwork for me and I have had a wonderful experience super Lyft friendly as well highly recommended

Sent My 16 year old son there for tires so he could learn to take care of his own car. He was treated well and the staff was extremely helpful to him. Very happy with the customer service of the co. Thank you for taking care of my son.

I got a flat tire across the street from a Pep Boys I was waiting for AAA for more than a half hour I got a response saying they were not in my area and it would take a bit longer so I slowly crossed Foothill Boulevard and Pep Boys very kindly put the spare tire on for me was not expecting that everyone from the man behind the counter to the man who actually changed the tire for me were very polite and kind I appreciate that very much as I am a disabled person

Needed an oil change they were courteous and friendly. Oh before I forget the restrooms were spotless and clean.

Everyone here deserves a raise. Both Davids and Mac are very professional. They do their jobs very well and keep the stress at an all time low for repairs. I took my mom and nana here they will always go to this pep boys as long as the service is like this always!

I was in a car accident recently and they helped me out in finding and ordering all the parts needed to repair my vehicle and get back on the road asap! Thank you again for all your kind and courteous help😉✌️

Super friendly staff. I was just browsing and they treated me as if I was spending thousands of dollars.

Foreshocks new top-end ball joints and bushings and check out of the front end everything pretty good price was pretty fair

I have been bringing my vehicle to this Pep boys for about 2 years now. They are always polite, usually on time with repairs and a lot of the parts and labor are guaranteed for the life of the vehicle. Not bad at all. Sam in the service department is very helpful and can answer all of your questions.

Needed a vehicle inspection ck list on my car. Having a daycare and being a foster mom, it is important that my car is running good.

I stopped by about two minutes before closing time due to a very low tire pressure in one of my tires and the employee was very accommodating and put air in all my tires. Thank you for helping me. Great customer service!

With all the rain it was time to replace the windshield wipers. They had several on sale and the person recommended a brand based on price to value. That was nice. As I was paying for the wipers another person walked outside and installed them on my car. That was cool!

The Upland Pep Boys for a reasonable price repaired work that was previously done incompetantly by another company. The other establishment also recommended $800 worth of work which wasnt needed. Thank you for being honest, friendly and professional. You have earned a new customer.

Our windshield wipers suddenly stopped working on a very rainy day, so we came in and Miguel and Ruben with the Service Desk were a big help.We already knew the motor was trying to work, but something came loose and Miguel fixed the problem really quickly. We were so relieved to get back on the road.

Very knowledgeable and friendly staff. One of the gentleman from behind the counter install are windshield wiper blades. Thank you

Easy appointment on line, on time, fast service great price.

Service manager Ruben Rodriguez is always friendly and helpful

When i turned in my car for a oil change it was quick!

Tienen de todo,/They have most of the parts Good prices!!

I really like this Pep Boys. I have been going here for a long time and they always take good care of me and my cars. The selection of motor goods is excellent. I have gotten several car batteries from here and they have always lasted a long time.

Usually not the type to leave reviews but have to leave a 5 star rating for what its worth. I got a flat tire at night and unfortunately most tire shops close fairly early in the day. Pep Boys was the only place open, I knew it was a long shot but I called anyway, an hour til closing. Told the person on the phone my predicament and they said to come in. I was in and out in with a new tire in about 25 minutes, exactly as quoted. Price for a new tire wasnt cheap, but not unfair. They do get really busy at times so i may have just got lucky but every experience Ive had here has been a good one. Nice hardworking people who really saved me from a massive headache. Thanks guys

The staff is great,especially Tania,Dolores and Daniel. Food is good, Presidente margarita with sidekick of Grand Marnier is dope.(great).

Great customer service. Unbeatable prices. Always greeted when walking into the store.

Sent my daughter for a brake check they tell her she needs $265 worth of brakes rotors pads fluid! She just had them all replaced less then 10,000 miles ago! I got two different responses from “so called” mechanics, she sent pics and in turn I sent them to my mechanic and he said she had plenty of pads left and her rotors were fine! Hmmmmm here is what I see a 22 yr old female that has no clue about cars almost got took! Not a place I would suggest you go to have your car fixed! Honesty people try it you will like it! Up-sale is the bottom line!

Im usually a little skeptical of bringing my car for service anywhere other than a mechanic that knows how to work on a hybrid and Ive had trouble at other pep boys store in the past. I brought it here for the first time because I desparately needed a quick oil change, now its the only place I will go. Everyone I have encountered there is so helpful. I was worried I would ended up pay more than I would expect and every time I end up paying less and they always throw in little extras that arent big hassles but save time and money for me. They are the my regular maintenance stop every time.

I came in so they can check my brakes. I had an appointment at 12:00. came in at about 12:05, they called me at about 2:30. told me the rear pads needed to be changed and its going to cost about $190.00. told them its okay Ill go pick it up. they said it would be another 30 minutes. its now about 3:22. still not ready. unhappy customer. wont be coming back.

These guys took a little too long to find the parts I needed. Clearly more experienced people at the counter is necessary to shorten the visit and send you home with exactly what you need. After a great deal of searching they found a couple of extra parts I needed but they were unfortunately the wrong ones.

I think the guy at the auto repair counter was just having a bad morning that can happen to any of us. So 5 stars anyways.

Bought seat covers & had to take back because they had rips.

Great, fast, and friendly service

Found the coolant fast!

In and out. Appt. 10 am, out 1:20am

Always present. Nice staff specally Manager name Luis

Super friendly and helpful staff. One of the technicians went out of his way to help us with a flat tire. Definitely recommend these guys.

My car was ready on time but a message was left at the wrong phone number causing a three mile trip on foot to get my car!The manager, Ruben R., was very under standing and made things right.Ill be returning.Robert M., Upland, CA

I made an appointment online at 2pm for 4pm, walked in the store around 4pm and didnt see any other customers in the store. I proceeded to fill out the paperwork with the employee and gave him my key, then went to sit in the empty waiting area. Almost an hour later he comes to tell me hes almost finished and a nail is in my tire (it had been losing air so that explains a lot, but thats for another day). Another 30 minutes go by and hes FINALLY finished! Why bother making an appointment if I have to wait an hour and a half with no line?! I might as well have just done it myself for an extra $5 or $10.

They really took good care of needs no up selling. From service the writer to getting my taken care of. Great job.

Excellent Auto service from the manager. Hes very helpful and answers all our question when it comes to repairing our vehicles. Thank you : )

Very helpful and courteous. Corrected a problem that wasnt resolved previously, free of charge. Stand up service. Trustworthy.

Ruben in the auto service dept. very helpful and honest. He is my new oil changing guy . Thank you Ruben!

I didnt have the best experience here. There was a mix up with a part I ordered at the beginning of the week that didnt get ordered until i had to call to check on it Wednesday/Thursday. Then they fixed the problem but now i had a new problem with the engine fluid leaking out(which was not the problem in 1st place). Such a bad experience and to top it off i had it towed back to the store to get a radiator cap replaced. I wouldnt recommend them to anyone. The only reason why they are getting any stars at all is because they know they messed up big time and gave me a cheaper price on my total.

Great customer service,i walked in near closing time I had a flat did not live near the area only tire shop open Cesar Moreno was more than helpful I am so blessed to have walked in a shop with a great person like himself there are some very great people in this world ☺

Very friendly and courteous! Needed my windshield wipers replaced. They replaced them for me and cost was low. I was in and out in less than 15mins!!

They where very helpful

I work with the manager and they werent too pleasant. I have a problem with the product, so I returned to the store within minutes and a gentleman named Ralph help me his quality of service with superior over the managers. Ralph was a great employee!

Luis knows how to price match right hes a good manager

I went to Pep Boys for an inspection and repair for a door lock actuator. The tech damaged my mustangs door bezel and super glued it back together. I spoke to the manager and tried to explain that they had damaged my vehicle. He refused to even hear the issue. I proceeded to explain that I had picture evidence as this was my first car and I only wanted the bezel that they damaged replaced. He then threatened to call the police once I stated I had the pictures and tried to take my phone. I was not going to fight over a $40 part and quickly left.If you have any issues with your vehicle, I suggested looking elsewhere as you will find many issues with this specific Pep Boys.

Girl at the desk doesnt know what shes talking about. (5 10 blonde) and has to ask a technician about my problem. Brought my car in for two hoses. Apparently they have to do a 140 dollar smog check even though Ive got a check list of my smog from less than ten minutes ago. I also told them what the problem is. Instead of just fixing the hoses they need to do a failed smog check for a 140 dollars? That makes no sense to me what so ever.I would understand if I came in saying I dont know whats wrong and it wont pass smog, but thats not the case. I went in with an identified issue and they need to pull some crap like that. Last time I go there.

I bought tires from Pep Boys about a year ago, so brought my truck into the Upland shop to have the tires rotated because they were starting to show uneven wear and I was leaving on a driving vacation in two days. I also had a slow leak I wanted repaired.The guy behind the counter said that there’d be no charge, even though I offered to pay. I left my truck there for the day and picked it up close to closing later that evening.I didn’t drive it much, only locally, until I left for vacation. I found that, after a few freeway miles, that there was something seriously wrong with the truck’s ride.I pulled into a tire shop in Needles, CA and told the owner/tech there about the symptoms. The truck was vibrating so badly that the dashboard looked like it was going to fall off.He removed and balanced and replaced each tire. He found that a) the tires had not been rotated and b) the tires had been balanced incorrectly. Weights had been put on the complete opposite side of the imbalance, or on the inside of the tire instead of the outside. In one instance 5 ounces of weights had been added to balance out 5.5 ounces of weight, where only .5 ounces were necessary.I gladly paid the man $50 for the work he performed and then got back on the freeway with a smooth and perfect ride.Later I went back to Pep Boys Upland to talk about the lousy service. The same guy was behind the counter, and first he implied that I was lying, then that the Needles tech was lying, then he said that the shops tire-balancing machine was old and defective, then he said that the tech who performed the work was new and inexperienced. He promised that the service manager would call me, but he never did.My past experience with Pep Boys: an oil change where the tech left the dented filter on after failing to get it off; an air conditioning recharge that resulted in the air compressor filling with oil (and a $900 bill to get it repaired); the Pep boys tech replacing a single wheel bearing instead of universal joints (when I’d brought it in and gave a general description.)So the poor rating I give here isn’t really for Pep Boys… it’s for me, for trusting Pep Boys to perform repairs and quality control, again and again, on vehicles I depend on.

This is my new go to shop since my mechanic passed away. They have treated me good here. Honest so far. Prices are very good. I havent had to wait long for my car to serviced. Curtious advisors and curtious mechanics.

Very helpful, plus they helped me at no charge

The cashier cartied my super heavy box of def to the car for me and verigied that i had the right headlamp bulb for my truck. Excellant service.

Worse place to take your car plus very inexperience people in the automotive industry.Not to mention you call the place and it seems like they don’t like to answer the phone. Won’t waste time going there anymore.

This time very fast service. In and out with new battery in 10 minutes. A-

Bought tires online, paid for them. This location would not honor the price - said our computer does not say the same receipt in hand and had to walk out the door. They could care less about the customer. Had to reverse the charge on my credit card. I believe this is illegal.

My neighborhood Pepboys is the best. Always greeted with a smile and great service!

Outstanding customer service

Their customer service is great, I usually make an appointment online or on their app to speed up the process, We do our cars maintenance with em.