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NAPA Auto Parts - Genuine Parts Company
2680 100th St, Urbandale, IA 50322, United States
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NAPA Auto Parts - Genuine Parts Company
Comments
Je
Review №1

Purchased wiper blades from Garrett and he was very helpful. Replaced for me and the blades are awesome. Thanks Garrett!

Sh
Review №2

Great customer service helped us with windshield whippers including removal of old ones and placed the new ones.

Te
Review №3

You have a great asset in Juan..he always is kind and helps me with my concerns!

Co
Review №4

Get it together management.... you should know the policies and procedures in warranting a battery....Its not that hard... last time I go back to this incompetent store...Parts professionals.... HAHA

Da
Review №5

Excellent customer service. Knowledgeable staff. Juan is the best! Always good advice.

Ci
Review №6

Lewis was very helpful! He led me directly to what I was looking for and I was in and out in less than 5 minutes. Super clean store, well stocked, and everyone was extremely nice.

Br
Review №7

All the things your car needs PLUS a helpful hand too! Extra thanks to Adam for doing my windshield wiper blades.

Da
Review №8

Friendly staff. Looked for all the parts I needed and gave me many options for what I could get. Store was clean and everything was put away. Had a few guys working so there was no long waits. They have all kinds of parts and if they dont they can get them shipped over almost next day for nothing.

Ri
Review №9

Nice staff and very helpful.

Sc
Review №10

Juan is a great help! Even if they dont have the synthetic gear lube I am looking for, he will around to find it for me! What a great guy!

Ro
Review №11

Theyre very helpful Trying to find some hard to find parts For me

Jo
Review №12

Knowledgeable people and superior parts

Ka
Review №13

I went in looking for a bulb for a blinker... they sold me a headlight bulb. I quickly realized the mistake, and went back and asked again for a blinker bulb. They sold me a set of blinker bulbs... for the wrong vehicle. They also attempted to credit me back the difference (the blinker bulbs were cheaper). What happened instead was that they charged me again for the headlight bulb price and then credited it back... so I had still overpaid for the wrong bulbs. At this point I have no desire to go back and return the wrong part, and I will just eat the difference that I was not credited back. The whole process was a HUGE waste of time. I went to ORileys and got the correct bulbs, it took about 2 minutes. I will not attempt to do business with NAPA again.

M
Review №14

With cold spell battery decided to retire. Showed up at Napa and worked with Ammar to test existing battery (170 cold crank) and it would not restart. Bought a battery and Ammar was great feeding me tools for the parking lot swap. Now if anyone has a 2016 Silverado be warned, it is a legit 45 min swap and without Desmond the Asst Mgr rolling up his sleeves and helping in 45 degree weather I would have been there all night. Chevy makes zero room to remove the battery, insider trick by Desmond saved the day. These guys are not just there to sell some parts. Why when I need something I don’t hesitate to swing by.

Da
Review №15

Never the cheapest, just the best. Ive been buying from NAPA for more than 40 years and they have never let me down.

To
Review №16

Probably a good place overall.the guy wasnt able to help me find a simple part which I went down the street and found at OReillys.

Bi
Review №17

Always in stock. Fair prices. Great service. Good coupon deals!

ju
Review №18

The best place for old ford parts

Li
Review №19

Got what I needed, a car battery. Had to ask questions about the warranty. No acknowledgement upon entering, no thank upon exit. Most fustrating was waiting and wondering if someone was going to help or not. Better experience buying wipers at a competitor, spending much less money.

Gr
Review №20

The staff where in the own little worldit took forever to get waited on. lucky to get a 1 star

Ow
Review №21

Easy to get in and out. I needed general parts for a fuel system and they helped out. Ordering parts for cars is easy and fast; they have a large selection of OEM and mopar parts for pretty much everything.

Sa
Review №22

Good selection. Nice people that work there, but some of their locations are harder to find in perspective of OReillys

Ke
Review №23

I would like to recommend this place to everyone, my friend Tim needed parts and new wipers, the prices are reasonable and the staff are friendly and helpful

Wh
Review №24

They have this great thing were they put your phone number into there system so if you loose your receipt they can still look you up and make exchanges or returns or validate warranty! They now also have a rewards program!

Ro
Review №25

Great auto parts store! Friendly and helpful staff!

Al
Review №26

Awesome service, the guy helped us out with tools to get our ignition switch replaced and was super kind about it. Great place to stop in for your traveling car trouble needs! Dirty kid out.

Mi
Review №27

Good parts good prices....helpful staff...

To
Review №28

This place is filled with inexperienced children

Sh
Review №29

Great Staff, very helpful. I had a terrible experience with Oriley just up the road and these guys were very kinda and were able to find the part i needed

Jo
Review №30

NAPA is known for their expertise.... And thats about all. Service was as slow and disinterested as the DMV.

Fr
Review №31

Staff bent over backwards to keep me on the road. Im grateful for the quality service I received.

Sh
Review №32

Good selection, knowledgeable staff

Na
Review №33

Got battery of car key changed. Inexpensive.

Ji
Review №34

Always knowledge help here.

Co
Review №35

Seriously good customer service!

jo
Review №36

Terrible customer service.... guys all seem grumpy and unwilling to help.. find a new job if you hate working there..

Te
Review №37

Best price and they deliver!

Al
Review №38

Quick battery change.

St
Review №39

Bent over backwards to help me

Li
Review №40

Employees were helpful

Do
Review №41

Always so helpful!

Ro
Review №42

They had what I needed at the right price...

Sa
Review №43

Over priced. Somehow the only place in town that cant make returns or exchanges without a receipt even if purchase was made with a credit card. Their primary business is with dealerships and it shows in their customer service.

Ki
Review №44

Great Service!!

Do
Review №45

Very helpful

Ke
Review №46

Helpful staff

Da
Review №47

I work there

Se
Review №48

Fast & Friendly

St
Review №49

Car parts

Information
17 Photos
49 Comments
4.3 Rating
  • Address:2680 100th St, Urbandale, IA 50322, United States
  • Site:https://napaonline.com/stores/ia/urbandale/2680-100th-st?cid=pl_yext_gpc_GenuinePartsCompany_26847
  • Phone:+1 515-251-8515
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–4PM
  • Tuesday:7:30AM–7PM
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–7PM
  • Saturday:7:30AM–7PM
  • Sunday:8AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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