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T-Mobile
40 Douglas St Unit 1, Uxbridge, MA 01569, United States
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T-Mobile
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Be
Review №1

Pierce was excellent !!! He gave me all the answers I needed. Helped me with the whole setup of my iPhone 13 from having a IPhone 6. What a blessing he has been for me !!! lol I asked him for so much help and he was so understanding about everything, he took the time to make sure, I understood everything before I leave. Then, he gave me his card so if I need more help with anything I could text him. This is the best store to come to. Excellent service in every aspect.

Ca
Review №2

By far the worst customer service I have ever seen. All they want to do is sit and play on their phones. The store manager has no regard for customers. That store needs to have them all fired and hire people that really want to help and assist their customers. I will drive 10 miles out of the way rather than deal with these ignorant salesmen. From the looks of the reviews, I am not the only one complaining about that store. I thought the idea was to sell and help the customers. NOT IN THAT STORE They act like we are bothering them

Am
Review №3

Good guys at this store. Easy to work with, knew their stuff & very helpful in doing my sprint to t-mobile switch. Thanks so much!

Sa
Review №4

I was just tagging along with a friend who had to pay her bill. She seemed to have no problem and there was little to no wait at all, as she was in-and-out within just a couple of minutes. I have a different carrier, but the price of the plan isnt the most important aspect to me. Its the ease of access AND the level of Customer Service that I receive that I feel are just as important, if not more so!

W
Review №5

T-Mobile is definitely better than Verizon. The staff at this location is very friendly and helpful.

Mi
Review №6

My wife and I went here to look into the service coverage in Uxbridge. We had been lifelong Verizon customers but Verizon just doesnt work in the Blackstoje Valley well. I was between AT&T and t-mobile, came here first for some information, and Im glad we did. Rob was extremely helpful in getting us ported from Verizon, knowledgeable about the plans and products, and answered all our questions perfectly. He was able to get us the best possible deal including our plan and new phones for us both. He also transferred all our information from our old phones and had us fully up and running before we left the store. I will 100% recommend Rob and this store to anyone. Theyre a small operation but they make sure you get the attention you deserve.

Ro
Review №7

Pierce did a great job helping us switch over from Verizon and getting new phones, all while lowering our bill $40 a month. Thank you! Also, have 5G at my house great service so far.

Ei
Review №8

Excellent service! Knowledgeable and pleasant store manager.

Di
Review №9

These folk at this store are so very nice and helpful. In the past 2 weeks I have had a few issues with my phone. I have asked for there help and both times with the T-Mobile owned stores closed. This store stepped up and I now have a store I feel comfortable with.Please if your looking for a phone give them a shot! These guys are awesome!!

Ti
Review №10

Extremely helpful and the fastest I’ve ever been in and out and on a Sunday

La
Review №11

Perfect. These guys were amazingly helpful and did everything they could to resolve my problem. Would def recommend.

Bi
Review №12

Took over 2hrs to transfer 4-lines from another carrier - 2 customer service people and they had to keep re-doing things. Received bill over the weekend for new service and line charges were $60 higher than expected and credits from offers were not showing on bill. So off to the store I go to get to the bottom of it. They took a look at the account -- and Oh Yes...something was incorrect....but was told I had to call T-Mobile customer service as they couldnt help me. In frustration, I said since they set up it all up - they need to correct it. At which point, I was told again they cant do anything to help me - call customer service - and then told to leave the store.I guess they dont like nor do they know how to handle upset customers.I realize that they are a franchise store and set up accounts and sell equipment....but, they do have the T-Mobile name which means they represent T-Mobile. I would expect they would assist me with account issues they created...my expectations have not been met.I did call T-Mobile customer service. The gentleman was extremely helpful and made the correction required.It will be a very long time before I darken there door step......Ask me to leave.....it will be a very long time before I return.

Ju
Review №13

Great range of phone prices. Anthony was very helpful.

Ka
Review №14

My husband and I had Sprint and we were very unhappy. We went to T-Mobile to see how they could help us. The associate, Sam, did a WONDERFUL job. He deserves 10 stars for the service he provided! He explained everything in full and even stayed late to make sure we were all set up and happy. This was a great experience, and I will be sure to recommend this T-Mobile location to my friends and family. Sam deserves a raise FOR SURE!!! :)

Ja
Review №15

The morning guys were great. They saw issues with my account made those changes. In and out 20min tops... A++

Ja
Review №16

Sam is SUPER! Had an issue with my bill, he was able to quickly get me straightened out and saved me $96. This is also one of the nicest looking T-Mobile stores Ive been to. If youre in the area, I highly recommend you check them out.

La
Review №17

Sam is amazing. He helped us with everything when we changed to tmobile. Hes very knowledgeable and happy to help with all our questions. We were customers of AT&T for almost 20 years and have just made the switch to T mobile. Sam helped make our decision the right one. Hes awesome !!!!! Thanks Sam. Bruce and Laura

An
Review №18

Thank you for Alex and Sims, thats what I called him. Both were very knowledgeable and helpful. Purchased a Samsung Tab E and very satisfied with their selection and their professionalism.Both of them, are a good team,I thank you and T-Mobile for making the decision a great experience. Great job!

So
Review №19

Best experience buying and transferring my phone! The gentlemen that helped me were professional, kind and great to work with. Highly recommend!!!

Ry
Review №20

Googled the nearest T-Mobile and hours said they would be open until 5pm. Drove all the way there and the door says they closed at 4pm. Thanks for wasting my time! Sent an edit suggestion so others don’t waste their time in the future.

Pi
Review №21

Ir was fast.nice service

Is
Review №22

Good service . Nice.

Jo
Review №23

Great place, best service Ive had at a cell retail location. Owner was knowledgeable and didnt force upsales

Da
Review №24

The T-Mobile crew was really good and really helpful. They had a lot of patience and were really guideful while helping us understand the concepts. They definitely earned their 5 star-rating.

Mi
Review №25

The staff treated me well and was patient. Even my fussy daughter enjoyed the time she spent waiting there. It’s very clean and organized. Overall highly recommend

Bi
Review №26

Very knowledgeable, honest, and truthful - no pressure sale, The manager is polite, respectful and the store is very clean and well organized to benefit the customer to find the right oriduct, I have been to other T-Mobile stores, do not waste your time this us the place if you want the best mobile phone that meets YOUR needs

OU
Review №27

They were very nice and helpful. Great customer service. Recommend coming here.

Sh
Review №28

Neither employee working seemed to know how a simple JOD return worked and I was asked if I had a shipping label. Go literally anywhere else for this.

La
Review №29

Always great service and availability of products/financing. This location has great staff too!

Je
Review №30

Anthony was great help.

Da
Review №31

This T-Mobile store had great customer service! They were very patient and friendly people. Easy 5 stars ⭐️⭐️⭐️⭐️⭐️

Ke
Review №32

We switched 4 lines from AT&T to T Mobile recently, and were very happy to have Sam and his colleagues assist us. He looked out for our interests, and made the process simple. Thanks Sam!!

Je
Review №33

Switched over from Verizon and the guys that work here are so polite, positive and extremely knowledgable. They got me the best possible deals they could and spent a long time trying to add a track phone to my account so my Mom doesnt lose her current number. Definataly recommended switching to Tmobile and I highly recommend the Uxbridge location

WM
Review №34

I was the first one to get my iPhone XVery happy with customer service, highly recommended store .

Bo
Review №35

Awesome experience. He was very knowledgeable and helpful. I will recommend the Uxbridge TMOBILE store to others

Tj
Review №36

Best T-Mobile store I’ve been to I got my iPhone 7 Plus there and I also got my girlfriends iPhone 7 Plus there

al
Review №37

Just want to let you people at T-Mobile now what a great bunch of guys that work at the Uxbridge store always there to help me with any questions or problems and smart they are thank you T-MOBILE in Uxbridge

Ri
Review №38

Not really a good one.... Showed up at 10:30, sign says open at 10:00, but no one there. Waited a bit. No one showed. Every other visit or interaction has been 5 stars.

Bo
Review №39

My wife and I bought galaxy s8+ phones at t-mobil in Uxbridge Ma. The stuff helped us with a smooth transition from our old carrier to t-mobil and helped us transfer all of our apps. and contacts. I would highly recommend Uxbridge t-mobil. The staff was noligable and great to work with.

Ti
Review №40

Sam was very helpful with the transition from my old carrier.

Is
Review №41

This T-Mobile store was so helpful and patient. We left with much satisfaction and joy.

Jo
Review №42

Alex was fantastic! Couldn’t have been more helpful. Solidifies why I switched to T-Mobile from Sprint.

mr
Review №43

Horrible they did not know what they were doing and were really mean

Ta
Review №44

Great service very friendly and helpful associates

Wa
Review №45

Great people with great service and awesome deals

de
Review №46

Great customer service

Ka
Review №47

Very friendly staff, provided fast service

ab
Review №48

Very helpful and nice employees

Fe
Review №49

Best customer service !!!

Hu
Review №50

Nice

Information
21 Photos
50 Comments
4.6 Rating
  • Address:40 Douglas St Unit 1, Uxbridge, MA 01569, United States
  • Site:https://t-mobile.com/store-locator/ma/uxbridge/douglas-st-carney-st?y_source=1_NjM0MjQwMy03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 508-779-7667
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:11AM–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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