This has to be the worst best buy I have ever visited. I went to the store to do an upgrade on my account that should have been a walk in the park..... After a 2 hour wait while the best buy rep worked on the upgrade while being on her personal phone the whole time texting, I was told I couldnt do the upgrade and had to purchase the phone outright. I made a call to Verizon and was immediately transferred to the fraud department. The Verizon rep said that best buy ran my application for an upgrade so many times they flagged my account. After getting that straightened out, I decided to do everything online myself and do curbside pick up. Another process I thought would be an easy process but it wasnt. It was supposed to be ready within an hour but after a 2 hour wait, I ended up having to go into the store to pickup my device which they hadnt even started to get ready for pickup. Then during pickup they started saying they couldnt activate my device and this was another waiting process. I WILL NOT be using this this best buy again

I went with a friend. I feel like if your not a people person work in the back away from people. I would rather figure it out myself then bother someone who doesnt want to be bothered. Stay home or out of sight.

Great customer service and I don’t know his name but one of the guys at the front desk definitely deserves a raise or promotion because his people skills are amazing. Had me laughing the entire time. Great guy.

Literally incompetent. Went in minutes after opening and the day of release and product wasnt on shelves. I asked an associate for help and they said it was sold out. They didnt have it available even though release date was today (and literally every other bestbuy close to us (hours away) has the product in stock). They called a manager over and the manager said it might still be on the truck we were supposed to empty last night. So annoying.

Service was great ! The product I was interested in is only in their Magnolia stores.The sales representative was still able to provide the information that I needed

Had a great experience working with the staff in the phone department. They were able to answer all of my questions and I was able to interact with the device I was looking for on display. Very satisfied with my most recent visit to Best Buy in Valdosta, Ga.

Gr8 service and friendly staff. Met excellent knowledgeable staff with unique names ie… “Evening Sun”. Again very helpful

My electronic store, Great knowledgeable associates that do know the store and products that sold which makes it easier for me to shop and be in and out not have to waste my time but also pointing out new products that they have creating ideas that I didnt think about thanks guys.

I ordered a proform bike on 8/26 and scheduled a appointment for delivery and a paid fee for installation for 9/13. Somehow on there end of the system it shows that I never made a appointment and now indicates for me to make one again. When trying to do so it shows there are no appointments available for September or any other upcoming months. Ive called several times for the past 2 weeks and no one is able to correct the issue. Now again today Im on hold and still no resolution. We have no local best buy in my town so now Im having to get up and drive to that location of the store. So disappointing.

Out of stock on a lot of items. Smaller store than most Best Buys. Sales person walked past my wife, who was waiting at the counter to talk to him, and helped someone who came in after her.

Literally better than owning your own store go to the app click on what you need pay for it when you get there click on the button to let him know you there they bring it to you and its always right never the wrong product great going guys

The store is well organized. The staff on the other hand. The floor customer service was very pessimistic all about a printer. He seemed disturbed about having to order the printers. The store only had 2 printers in stock. But no worries I found a printer at Target for less anyways.

Its unfortunate that I often have mediocre customer service here. Most recently I inquired about a refridgerator and the young lady made it quite clear that she was not interested in helping me. I honestly needed to purchase immediately but I left and took my money to a competitor that was willing to answer questions. Its sad though because the 12 months same as cash was appealing.

Significantly overpriced, as opposed to competitors. Employees are usually great. I only go in to get an idea of the product, from the displays, that I want to buy online or at another store at a much better price.

Nothing to do with the look of the establishment or the service of the employees ... Im giving 3 stars cause theres really not much at this Best Buy store . I live in Connecticut a very small state, & everything else in Valdosta size wise blows CT out the water (for stores, food, gas stations, etc) . Well this is the one case where the CT store was way better, like 4x as big so much more options . As example they dont have simple household appliances like a iron or steamer .

Has any modern electronics and accessories available in a pinch.If you need anything specific or extra, youll have to order on their website or go elsewhere.

We felt hurried and not wanted. The first lady was nice but unsure of how to apply the student discount. The lady she called over was more up to speed but clearly not interested in our sale.

It was an alright experience for my choice at first I found what I was looking for right away. But only down side was wait time for help. I had a guy from the geek squad to call for support for me so overall it wasnt that bad they had one left just for me too. Will definitely give a better rating next time.

Love the place but the service desk need to be more helpful instead just standing around talking Amongst themselves

My girlfriend and I had a great experience here, all thanks to Matt. He is friendly, knowledgeable, and extremely helpful. He helped us find an outstanding TV, talked me through specs, and made the entire process easy and fun. If you’re in need of a new TV, go to Valdosta’s Best Buy and ask for Matt.

Curbside quick.Knowledgeable in person, not so much on phone

Price high, but they had what I needed--sort of. I wanted a phone w. More memory. It took multiple tries to get a screen protector put on and they couldnt get it on properly, but they did not charge for it.

I had purchased an item online and went to the store to pick it up and when I got there the one they had set aside had a small hole in the box. The associate went and found another one that was the exact same thing but the box was in good shape and switched them out for me even though the product was fine inside the box. He wanted to make sure that we received a product that was in great condition.

I had an appointment 6/2/2021 at 11:20. A representative called me but didn’t leave a voicemail, I called back and they had no information about me or my reservation. But how did they have my number to call? Every time I have to go to this location my issue is never resolved.

Apple issued me $100 credit after looking at what they did to my husband’s iPhone 12. They had to replace the device completely. The incompetence is mind boggling with this store. Thank Goodness I went to the Apple Store in Jacksonville after realizing they were awful.

I wish there was more selection in store but it is the only Best Buy near the Valdosta area.

Do not try to shop here if you have a medical condition that keeps you from wearing a mask. We were followed around the whole store and told rudely to leave because we cant wear one. Told them we had a $1000 to spend in their store and they said so what. Put a mask on now. So we left. Happily took our money down the rode to another store.

Went in and picked up a new JBL Bluetooth speaker. They were out of almost everything. I feel I played a little more than I should have but I needed another quickly.

Horrible customer service!! Stood there and watch 4 to 5 blue shirts walk by me without asking me for any help!

LOVE it!!! I got the last awesome HP from there yesterday and the guy was quite helpful. Laptop was $1000+ but the conputer section was organized and the tags matched the laptops and everything was clean. And they actually had it in STOCK. Couldnt say the same for Walmart and Target. 🤷🏾‍♀️ Laptop has been just AWESOME since I purchased it. I recommend. I gave them 4 stars because you cant purchase a phone there without a plan. How inconvenient.

Great service. Immediately knew what I was asking for and helped find it.

They were very helpful!

First time doing business with you, had to drive 100 miles around trip from Tifton. We were given good information from knowledgeable employees, that helped us make a good decision. We will be back again. Thanks for all your help.

For most part this place may as well be completely self serve. The sales staff are not very knowledgeable about the products that they sell, prices are not very reasonable. The management is at best very poorly trained and their geek squad are very very good rip-off artists. The name of the game is can you make it out with your bank account intact and a product that works.

Fine place if you dont necessarily need help

Borderline theft. Ordered a PS5 early on 11/23/20, probably about 6 am. Console was suppose to be picked up in store that coming Friday. They would not ship it. Go to get the console Friday and they told me the consoles had not even come into the store yet. This is mid-late afternoon. People in the store said that I could call the warehouse to check on the status of the delivery, to which when I reached the warehouse they were rude and refused to tell me any information. Then they updated the orders to possibly being available on Dec. 4th. Figured I’d give them the benefit of the doubt, but then they updated the order status again to being possibly available Christmas Day. So I’ve cancelled the order. Not calling out any stores in particular, just the company as a whole should not sell a product that they cannot deliver. That is a form of theft. This has been one of the worst experiences with a retailer I’ve ever had and refuse to personally do business with Best Buy again. This experience wouldn’t have been as bad had someone in the store actually answered the phone one of the many times I tried calling over three days, and I had not wasted a 2 hour round trip to go to my nearest Best Buy.

Had exactly what I needed, was easy to find, staff was friendly and I was out of there in a matter of minutes

Went into the store today to make some purchases.Salesman comes up and said sir you have to have a mask on.I showed them my inhaler and said I was not wearing one due to having breathing issues.He said he would have to get a manager.She came up and said we had to wear a mask or a shield.I told her I would wear a shield.While she was gone to get a shield another salesboy walked up with an attitude right off the bat.Very rudely said I have an inhaler also so youre going to put a mask on.I said you can wear it but Im not.Yelled at me loud enough everyone in the store could hear him.Well you can get out of my store.I will never step foot in that store again.

Loved it! Found what we were looking for and staff very helpful!

Went to look at some games which are all about out of stock. No big deal. My mask fell off my nose as my string was loose. Before I could put it back on some guy runs out of nowhere like that mask police and yells Sir! Can you please pull your mask above your nose. I not only walked out, will never go there again. It was the way he yelled it 3 ft from me. Was disappointed to begin with when I walked in and asked for help but no one seemed interested. But let a mask fall and then they talk to you...give me a break. Thumbs down.

I had a great experience and the sales rep was very knowledgeable, kind and helpful. I am very happy and satisfied with my purchases. Thank you so much Best Buy!!!

Went to buy a television 4/3/21. Looked for someone to assist us...eventhough a few employees were just standing around laughing about personal matter, no one helped us. This was the second time I have experienced that in this store. Will not go back.

Its a best buy. The employees were good. Prices were high but it is best buy.

We actually had someone wait on me and my wife! Asked if they wanted to do a price match with Sams they were $100 higher said the model Sams had had been discontinued! Did not bargin with us not did he seem interested.

Stop in today to buy a cell phone I could not even get past the front door for the rudeness the boy working the front door when I tried to ask questions. Add met with resistance and a could care less attitude. I have been a long time customer since 2003 for me they will not see me agin...

Very helpful and friendly. No issues with being able to price match on eligible items. Pick up in store is very quick and I am usually in and out within 5 to 10 minutes.

I came in for an Apple care claim they told me they would be keeping my phone for at least two weeks and that would be after they received a new shipment. I will be going to the nearest Apple store. Unbelievable.

The customer service was awesome. The sales associates were all nice without being overbearing.

I always enjoy going into Best buy.

Georgia is open no restrictions but not best buy thought no mask no service so not being a sheep I told them I will shop in a store that values my rights and freedoms so I went to a local tech shop in downtown and bought what I wanted with no mask no so I am distancing and no political bull being forced upon my life. If they dont want my bussiness and my money I will shop where I am appreciated and not forced to be a sheep.

The store was clean . Not a whole lot of merchandise. I bought a TV . Was asked if I needed help as I was almost to the register.Customer service was not that great. Cashier walked away when I got to the register. Waited several minutes for her to return . Was ready to walk out.

Basically your standard Best Buy. However I did feel that they were understaffed to the point that it was difficult to Find an employee to help me locate an item. Also on this particular visit, we were looking for a PS4 controller and the shelves were almost bare with any items regarding PS4.

Nobody greeted us. Store has no inventory. Movie section was lame. Not what it use to be!

This is the WORST Best Buy ever. Most staff need an extra course on custmer service. Im totally disappointed in the quality of service, lack of customer service and the lack of knowledge when asked a simple question.Ive been a loyal customer of Best Buy. No more

Got to love when employees say they will help you in a second and a minute later skip to someone else that just walked up while I been waiting 15 minutes on help 🙄 never have people actually help here

Staff doesnt know how to do their job. About 6 people were just hanging around the doors telling people to ear masks but no one to help find items.

Customer service was amazing. Great deal on electronics.

Lets deal with the bad, first. The store is a bit small, but serviceable. Closing so early on a Saturday is INSANE, but practically the entire city closes early on Saturday.That said, my wife and I entered the store with intent to buy a couple of items. The prices are not all clearly marked, so having an employee do a price check may be necessary.We got into line to check out (because of closing time) behind several other customers. An employee by the name of Nia came up and took us in a different lane to help. We asked for a price check and she was happy to do so, but when she discovered what I needed one of the items for she knew the one I had would not be suitable for what I wanted. She very quickly went back into the store and brought up a better option.She had a pleasant attitude and was very helpful. More people should be this helpful when a customer needs assistance!I sincerely hope her employer sees and appreciates this review, because it is a nightmare trying to give any feedback on Best Buys website. If you have an ad block or something that prevents tracking, the feedback button will apparently not work, according to one of their representatives directly. Why is this? Are they wanting to track you or shove more advertising down your throat just for giving your opinion?Forget that!THANK YOU FOR YOUR HELP, NIA, AND BEST WISHES IF YOU EVER SEE THIS!

Great experience and the employee (Jalen) helped us and went above and beyond! 🙌🙌

Not very friendly or helpful. I understand its after the holiday but recently a family member had an encounter with an employee there who was less than helpful. When my family member encountered a problem with the product they purchased (a TV that had a broken screen when they took it out of the box) the staff member told them it was my family members fault the TV was broken when they removed it from the box. He then went on to say they should have transported it upright. The only problem is that he was the one who loaded it laying down instead of upright and did not say anything to indicate it needed to be transported in a different manner. I wont purchase anything from the Valdosta store again and I wont recommend it to anyone else.

Very knowledgeable staff and answered all the questions I had?

Great customer service

Knowledgeable sales person. Sold me a great TV.

Just bought a $2,000 TV from them a couple of months ago with no issues. However, this week my daughters phone had to be sent back to Samsung to be repaired so I thought I would buy her a cheap tablet to use until her phone is returned. I chose a $150 dollar Lenovo tablet and a universal case. I did notice they had some open box of this item available at this store but $150 is already cheap so I chose new. I purchased online with the hopes of using curbside pick up after working all day. When they brought the tablet out to me in a bag, everything seemed OK. However, when I pulled the box out of the bag, I immediately noticed it had been opened as the seal had been broken and the tablet itself had fingerprints on the back of it. I told myself I dont even care that I paid for a new tablet and they have given me a used one, its just temporary, and I want to get home. The battery was completely dead so I had to charge in my car for a few minutes. When the tablet came on, it asked for a PIN to be entered. I got out of my car and went inside to explain that I didnt care they had given me an open box tablet when I paid for a new tablet but the tablet needed to be reset. I was told the manager would work on it. After 25 minutes, they gave me the tablet back and it had been reset. I thought it interesting they never addressed the new vs. Open box issue but..whatever. I go back out to my car. The tablet prompted me to enter an email address as part of setup. However, after entering my email address, the tablet informed me that it was already associated with another email and that email would be needed to access the tablet. At this point, Im becoming aggravated. I re enter the store and speak to the young manager who had reset the tablet earlier. I try to explain to him the situation (honestly Im confused why Im having to explain to a manager of an electronics store how tablets are useless once an account has been established on them unless the account is removed so a new one can be established). He tells me that me putting in the wrong password is not the stores fault and there is not much he can do. I realize I have no idea what the lady had told him the first time I came in because I had not spoken to him directly. So I tell him that Im not sure what he was told but the tablet was open box and that is why it has requested a PIN previously. He tells me there is no way it could have been open box and me forgetting a password is not his problem. At this point, Im starting to wonder if they did not know the tablet was used and were pulling something funny here. I tell him I have no reason to lie about the tablet and that, what was supposed to be a nice surprise for my daughter had turned into a nightmare. Honestly, had they helped me resolve the issue with the tablet so it was rendered usable, I would still have been fine taking it. However, the manager Tristan said do you want your money back and I said, after how you have acted, yes. I also told him I was literally in shock because I have been dealing with best buy for years and had had zero issues but the mangers had mostly been older and more mature. He spends 20 minutes (you just cant make this stuff up) trying to issue me a refund..sorry but it shouldnt take a manager this long to carry out a simple task that he does frequently. He then tells me that he can refund me today without the tax or I can come back tomorrow and he can refund the full amount. At this point, I have zero reason to trust this boy will follow through on his word. He pushes the tablet toward me and I inform him that I dont trust the tomorrow idea so Ill just take my money today minus the tax although I did not understand the reason the full amount could not be included today. I try to explain that people make mistakes and its ok..that the tablet was open box..he tells me, oh, a mistake was definitely made but not on our end. Wow! No words. A manager has called a customer who spends alot of money in this store per year a liar, not once, but twice in this exchange. This location...WORST BUY.

The staff was extremely helpful and friendly. They helped me find just what I needed and in just a few minutes I was on my way.

Too much customer service :). Was asked about 7 times in a small window of time if i needed help. Felt like a prank. Good people tho.

Craig was amazing and knowledgeable. She helped me pick out the perfect computer for me.I went looking for a manager, and she was great. Xavier was a waste of time, he mostly just stood there and did nothing, acted like he didn’t know anything about helping me find a computer. He was helping other people, that didn’t even ask for help, talking over me. He wasn’t very polite! Very unprofessional.

Worst experience ever, I ordered a tv and called the store to make sure I could pick it up the same day. They said as long as you make it here by 8:00P.M. we will bring the tv out to you. I drove an hour away to Valdosta and checked in at 7:30 they said wait in your car and we will bring it out shortly. I waited an hour and still nothing, there was never anyone at the store. I’ve talked to six people and all they want to do is refund me my money. I said no someone is paying for my fuel and time wasted driving that far. Finally a manager says we can compensate you and transfers me to another dept and they hang up on me. I called back and the lady transferred me again and it says the dept is closed. So now I don’t have a tv to watch and I’m out of $700. I will never buy from Best Buy again!!!!!!!!

I stood in one place watching associates look at me and could careless to ask if I needed help. 5 people passed by and went and stood up front to talk/ text on cell phone. 3 people were standing at the door, no one greeted, nor said have a great day. What’s the point of 3 associates standing by the front door.Poor customer service

I don’t remember the sales associates name, however his customer service skill was exemplary and amazing! I told him I had an iPad 6gen and in need of the pencil. He knew the product, knew what I needed and I was in and out within a few minutes. He wore glasses and had locs. I wish I remembered his name, however, he was quick, efficient and helpful.

Enjoyed pleasure of not having to go inside store, curbside pickup is awesome

Didnt have any cricket phones

Literally can’t even speak to an actual person on the phone. Called to find out if our TV was there, even though it should have been there 3 days before I called, and couldn’t even speak to a real person. Drove 45 minutes there, and 45 back yesterday to pick it up and they said it wasn’t there. Now have to drive 45 minutes AGAIN to MAYBE pick up a TV.

People standing around doing nothing u try to get help an they dont know nothing they suxs

Went in for an iPhone charger. Picked up the completely wrong one not paying attention 😩 the girl at the register asked was I sure that’s the one I wanted and helped find the right one and even a cheaper one 😍💛

Just bought a 75 inch tv. Donte and Willie were extremely helpful. They even loaded and ratchet strapped the tv in my truck. We were impressed with great service! Thanks Bestbuy!

Should not have to wear a mask in the store! Protect yourself by wearing your own mask! Im not concerned about me. Things are getting back to normal so get with the program!

The smallest best buy o have been in. Not a big selection of tvs.

Only electronics store in Valdosta, great customer service.

Store was clean. Service was decently quick and courteous. Was a decent experience...

I purchased a 4k firestick for $25.00

Terrible customer service! I will drive to Jacksonville or Tallahassee to avoid this store. Apple service center is rude and lacking in knowledge.

All the staff are very friendly. I shop here all the time and never once have I left upset or disappointed.

Seem to have a lot of help standing around but couldnt really get any help until a guy come back to the printer section where I was at and had already asked for help and didnt receive any but he happened back there with a customer and he said are you looking for a printer too I said yes I am and then all they had in stock was like five printers they were sold out I really wished I would have gotten his name because he done a super job and no one else seemed to be helping anybody he was a heavier build white guy

Found my can of air but didnt have screen protector. 🙃

Excellent service, friendly associates with great product knowledge.

I thought the customer service here was great. I was greeted immediately and directed to the laptops. Once there another employee helped me choose a laptop that met my needs and purchase it right there. I was in and out in 20 minutes. To make it even better I happened to notice a price drop occur on what I bought so I called and was immediately given a refund for the difference no problems at all. Definitely will make me consider checking Best Buy for a lot more than I used to.

The last visit at this store, this week was great store experience. Both sales representatives were helpful and knowledgeable. Considering my experience in the past at this store wasnt so great. Today these 2 representatives made it up as being friendly and helpful

Very helpful. We bought two computers. They had them all set up and ready to go in a few hours.

I went in to buy a television and no one offered to help me. I hung around in television department for awhile, and finally left when it became apparent that employees conversations were more important than waiting on a customer. I went on-line and bought a television from Amazon. I could have done this from the beginning, but wanted to buy local. This no service mentality at Best Buy is a common experience.. dont know why I even try!

Unique art by local artists. Great prices...not your big box prints.

The young man that attended to us was very helpful and very polite good job

Rude people! So I was stopped at the door by a lady, that said where yo mask? I said I have a health condition and I cant wear one. She proceeded to tell me I aint shopping in there without a face covering and rudely shoved a face shield in my face. I wasnt shopping, just doing a return for my daughter! Ill never shop there!!!

Excellent service.

Great service ordered online, drove up and they brought it out!

Visit here when the wife lets me. Always clean and stocked. Definitely reccomend checking out the open box products, sometimes you can find a good deal.

I love Best Buy. They didnt have what I was looking for.

It’s a great store every with a bad review complains to much I had no problem with it

Today 2 of my family members went to best buy in valdosta. Upon entering, they were told they gad to wear masks. One family member told them they had asthma. The company employee proceeded to tell my family member that the store manager would be following them since the family member was not wearing a mask. Needless to say, they left without shoppong. I ask u- how is the store manager following aperson around going to protect anyone from covid? To make matters worse- the company policy per their web site states people with underlieing health issues does not have to wear a mask. Poor decision on best buys part!!

Recently visited store to purchase gift for Christmas. Like my previous visits the associate was very professional and eager to assist.