Worst customer service ever. Rude customer service. Front desk lady hanged up in my face Bc she assumed I didn’t have a spare but needed my car towed.

Josh showed up in record time (less than 20 minutes) and was very professional. His knowledge of his job is above amazing and we would recommend him to everyone.

Big thank you to Chris who came and towed my truck! He was great to talk to on the way to the shop and cut my 70 min wait time in half by showing up early!

Had to get towed this morning. Justin from Cates did an excellent job. On time and took great care of my truck.

Justin was very friendly, funny, & professional. He was on time. He figured out that my car needed a battery reset & it was an easy fix! I am so thankful that he helped solve my car problem in 40 degree weather. I WOULD DEFINITELY RECOMMEND THIS COMPANY!!! Don’t listen to the bad reviews.

Called Cates for an towing ETA after waiting 2 hours on an approved insurance tow request and the lady who answered the phone cancelled the request once she found out that the service address was on Forrest St.

My insurance company contacted Cates wrecker service because I locked my keys in my truck. Driver calls me 10 times back to back and seems angry when he loudly knocks on my door at midnight. He tells me I’m lucky that he stopped by. I waited 45 minutes for him and I come outside while he’s attempting to open my truck door in 30 degree weather. We stand out there for 15 mins and then he tells me he can’t get it open. Apparently because of faulty equipment. My first experience with this company with definitely be my last. Definitely would not recommend.

Needed to get my car towed. Justin was an awesome dude. Very chill and enthusiastic. would use towing service again 9+1 out of 10.

State Farm Insurance recommended this company .Justin was the tow truck operator that helped me with my car troubles. The company was very quick to call me to verify what type of help I needed. Justin arrived in a timely manner especially since it was a Sunday afternoon. He was knowledgeable in handling my vehicle and of the area. Justin was very polite and friendly. I would definitely recommend them again. In comparison to other tow companies over the last 5 years, Justin and Cates Wrecker Service has been the absolute best!

Justin is amazing! Hes towed my car twice & its been stress free both times. Hes very fast & efficient, while having a sense of humor while hes at it. Awesome customer service. I would 10/10 recommend this tow company!

My car shut off in the middle of traffic in a turning lane and Cates was quick about getting it off the road and to a place to work things out. The driver, Justin, was very helpful, kind, and knowledgeable. He used up a good bit of his time sticking with me and making sure everything was good to go before leaving (sorry!). I would recommend this place if youre calling for road side assistance. Much thanks to Justin!

I’ve had two things happen to my car and my roadside assistance always chose Cates. I think they’re amazing and Justin is the awesome! He’s very friendly and he makes the job entertaining. He’s towed my car twice and I honestly wouldn’t go to anyone else!

Awesome service! The tow truck arrived within 20 minutes. The driver was helpful and had sound mechanical knowledge, able to get my car running again within minutes without need for a tow!I’d absolutely recommend the service, personable, knowledgeable, prompt and friendly.

My car wouldn’t start. I assumed it was a starter problem, not a battery issue, as my headlights, dome light, and dashboard were all lit up, and my radio worked. I called my emergency roadside assistance, who sent out Cates.The driver said it was my battery, and was able to jump me off and get me back on the road again. He was quick, courteous and knowledgeable, and got me home on a Sunday evening. Thank you!

Justin, the driver, was great. He got to me relatively quickly and was courteous and professional. He made my son laugh regardless of our mini crisis and got my car safely back on the road. Not that I ever wish to need a tow truck again, but if I do, I would be happy knowing this company has my back. Thanks again Justin!

Had a great experience with this towing company. Went far and beyond to help me with my flat. Would recommend anyone to use them and wouldnt hesitate to use them again

Accommodating and Professional- Justin was awesome! Would highly recommend!Thanks guys!

I wouldnt trust anyone but Cates to tow my vehicles..And if they need body repairs, Robert and Lori have never let us down!!

Thank Cates for prompt, courteous service NYE 2015. DriverJustin was friendly, kind and knowledgeable. Helped find motel that would take 3 dogs. He remained calm, even though he had to tow car to 3 different places. Dispatcher was helpful and kind too. Highly recommend!

If you need towing or roadside service I would pick someone else. Here is one reason why:The first thing the tech said when I came out to greet him was Ive been waiting out here for a while. He never came to the door, I guess I was supposed to be waiting outside for him to show up as to not waste his time with my service call. Then he continued to lecture me on how to properly jack up a car to change a tire. He told me 3 times I need to put the parking break on. Thanks for the lecture, can you please fix my car now? is all I was thinking. He then wanted me to sign some waiver stating that if he messed anything up while doing the repair he would not be liable. That makes no sense to me, why would I sign something like that? They are the professional, why would I be held liable for a professional not doing his job correctly? After I told him I wasnt going to sign the waiver he walked away saying my insurance will send someone else to do the job. Sorry for being such an inconvenience Cates Auto Collision.

Justin was great, he came quick and got my car back running. everything took like 5 minutes. they’re good !

These people are really friendly. My friend wrecked her car and they were super kind while loading up her car and really nice when we wnt to pickup her stuff from the car.

We have had to use this company a couple times through our insurance and we always set an appointment time and was given 1-1.5 hours, which isnt bad, over 2+ hours later we keep getting told we are next and in and its excuse after excuse with almost no communcation from the company until you bug them about it. The same thing happened with my mother in law where she waited over 2.5 hours. The lady who answers the phone is nice but its a little frustrating that now we have had to take time off of work and push back appointsments because a company cannot stick to a quoted time

I have used Cates for years. I have never had a bad experience. Robert and Laurie have always given me professional, friendly service and excellent body repair. I highly recommend them!

The most unprofessional, rude customer service experience I have had to date. I have used this wrecker service more than once (insurance provided), and they have cursed at me, thrown my things, shown no care for my car, and even left me on the side of the road. This driver of the tow truck and the receptionist are clearly both unhappy with their lives. The most recent time i used the service, instead of taking the key to my car inside the auto shop, the driver put it in my car and turned the key to the on position, im assuming to intentionally run down my battery. Please, if you have any choice, do not use Cates.

The guy showed up on time, was really cool and funny. He seemed very knowledgeable and didn’t take long to take my truck.

My car was towed a while back. I didnt have time to get anything out of my car that I needed before he had it loaded up and was driving away. Went up the next day to see if I could get the keys to my old job and some other personal items. The female working was very sweet and was willing to let me retrieve them. The man that was working was very rude, disrespectful and severely unprofessional. He was loud and being obnoxious all for me asking if I could get some things out of my car and they could keep the vehicle (it had problems). Id never have dealings with them ever again.

Ive used Cates Wrecker about half a dozen times due to an unreliable vehicle. The service is extremely affordable for in-town towing, and their driver Justin has always been prompt and helpful. Highly recomended.

They blocked my number

Im a first year college student who had to get her car jumpstsrted for the first time without a parent physically present. I was on edge by being early for an appt. that wasnt even dispatched and having to walk a long distance from my dorm to the parking deck for my car. I went back and forth several times due to miscommunication, and the Cates receptionist wasnt the most understanding or relatable person in the world. She would probably argue over the most trivial mistakes, but Justin knew how to treat a customer despite having to wake up early in the morning and deal with a number of customers before me in my emotional state. We all have problems, and thats life. We all have to learn how to put them aside for the sake of others, sadly but true.

EXTREMELY RUDE! DONT USE!I work for a rental car company, tried to use this provider to do a tow for my customer, the lady that answered cut me off mid sentence, tried to correct me bc said north of Valdosta instead of Cecil, GA, then hung up.RIDICULOUS!

I would not use this company again. It was the most rushed experience and they were telling me that they basically were going to leave because it was taking too long....

Alway show up on time will help

Reliable wrecker service

Best service ever

Disappointed in their service, wont use again.

Professional