I love Modao! I’ve been delighted to find a few luxury items on my wish list that I wouldn’t normally spend the $ on. I’ve been too lazy to consign there so I haven’t been through that process, and I do wish they at least had an exchange policy, but I know exactly what I’m getting into so it is what it is. They have great customer service!

I’m the past, this was my favorite store. I bought a beautiful Tiffany ring. A handful of Coach bags. Because of Covid, they had to resort to Facebook lives to sell clothing, which is awesome. I buy a lot of clothes from a great boutique in Oregon City this way. Unfortunately, I bought something during a live that didn’t fit when I tried it on when I picked it up. I told the sweet lady working, it didn’t fit me and I would like store credit (I was buying many other things). I was told that there are no returns but Bailey (an owner?) would buy it back from me?? I bet she would. Buy the item twice and make twice the profit. No thanks. I think this is super poor customer service and unfortunately this is the end of my relationship with this business. It’s not that difficult to give store credit to clothing purchased on a live if it doesn’t fit. Other businesses do this. I won’t be back.

I consigned with this store in October and Im still angry with myself for allowing them to rip me off. I took in brand new quality items And they purchased a brand new long Columbia coat, Brand new uggs in box, brand new genuine snakeskin booties from nordstrom in box, a long sweater and blouse. All for $60! I could have got $60 on ebay for uggs alone but I didnt have the time then to do that so I just accepted their low ball offer. Never again. I wont even shop there anymore because I just think theyre greedy.

Great high end clothes. All staff is so sweet. Affordable prices!

It’s a cute shop, but pretty crowded with selective options. If it weren’t for the nice store employees, I’d be giving this place 1 star. A little on the spendy side but that’s what they’re going for.As other reviews have mentioned, the atmosphere here is quite snooty. Had the pleasure of seeing the owner Joni for the first time and immediately could see why many don’t like her. Not the friendliest and her demeanor will show that.Their selling process is also not entirely clear. When I asked about it, I was told they pay you what they think your items are worth. No hard percentage or anything, so for all we know, they could be buying your items for an extremely low amount, and then selling them for an insane amount once they hit the floor. As a store that prides itself in resell, the buying process should be much more transparent.

This business is one of the treasures of the local Vancouver community. The staff is kind, thoughtful and so helpful! Worth the time if you love finding high end garments and accessories for awesome prices.

LuLu Lemon for an amazing price.. yes please. I have only had the staff be friendly and welcoming. I have never felt like they were snobby or uninviting. One of the staff or owner( I have no idea who he belonged to) had their yellow lab there loving on the customers. I wanted to take him home..sadly he was not for sale. I settled on a LuLu jacket that was super cute instead.

Always always check prices online before you purchase at this store. As other people mentioned here some items are overpriced and if you pay 10$ more you can get brand new item elsewhere. It’s also very hard to guess what items they will accept. On one hand, they say, that they only take brand-name-high-end clothing, and on the other hand they sell target shirts. Don’t expect to sell here for good money. They buy for 5-15$ and sell for $$$. As other people also mentioned here that this place is famous for being snobby and giving you that “what are you doing at our fancy boutique” look if you not dressed according their expectations. Oh well there is plenty other consignment stores around Vancouver. Store is clean and during the sale time you can find some nice stuff. I give them three stars for that.

AMAZING!!! Joni and her team are the absolute best in delivering an over the top experience while helping you find beautiful pieces to add to your wardrobe! Prices and selection never disappoint! This is my favorite shop for clothing, shoes, hand bags, accessories and a great visit while shopping!

I took some great clothes in from Catherines plus size a couple of months ago and came out smiling. Yesterday I took in some great clothes, some of which had tags on and was told that they only take high end clothing. These were high end and in great condition. Not going back.

Great little store. High end brands at a good price. Some pieces still had tags, nothing had signs of visible wear. Ended up with a few pieces to take home, cant wait to go back!

I was searching for a specific high-end purse, and something told me I could find it here! After a positive and fun conversation, we figured out which bag I was looking for (designer, etc) and there it was! I know this is just by chance, but it was such a great experience, and they have SUCH a lovely stock of gorgeous, high end purses, wallets, bags, and clothing, that I just had to share! Ill definitely be returning; what a great experience!

What a great little gem in Hazel Dell! They had some great St John pieces for new arrivals which I had to purchase along with a Sanctuary jacket and brand new silk top. You can tell the owners a lot of effort into curating their selection as the store was clean, well organized and easy to browse. A lot of great brands like Burberry, Vince, Theory, Eileen Fisher can be found here too. Will be back!

Always have an amazing experience at this store! The negative comments on this Google ratings is hard to see. You can tell the owner works hard to have a beautiful store, a positive attitude and happy clients. Keep up the amazing work!

A great place to get quality gentley used upscale clothes for great prices.

My #1 go-to for buying clothes! Love Modao!

Has good quality barely used and NWT items and good coordination of store layout. Will be back here again soon.Mobility Device friendly, manual doors.

I really wanted to like this store, I really did. Unfortunately, I just couldnt. First, this is not a high end designer resale shop. I think the owner is actually bothered by luxury brands. Its a middle of the road, with a few contemporary designer (at best) pieces, resale shop. That in and of itself wouldnt be an issue at all except that they seem to choose the worst pieces produced by those designers. The mint condition another reviewer mentions isnt necessarily a good thing, especially not here. Items that still have tags or are in mint condition are often that way because their owners didnt wear them. Typically, thats because they were not as flattering as they had hoped or are just plain ugly. Building a store around that concept is a horrible idea and if you want to see an example of why, look no further. Secondly, the owner seems to believe that her age appropriate, but somewhat dated, style is the style everyone should love. Shes older and thats reflected throughout the store. If you still like flowy animal print tops and leggings, welcome home! Otherwise, get ready to be disappointed as the shoe selection is awful and the handbags are sub par. Perhaps a niche has been carved out in their little corner of the woods, which is great! Run with that but dont advertise yourself as a high end/luxury resale boutique when you arent. I agree with another reviewer that the prices are a bit too high. 80.00 for a pair of used random off brand boots is too much. The picture of the two owners on their website says it all. If thats the style you like, this is the place for you. If you like actual high end/luxury items, go elsewhere.

I bought a pair of Kate Spade flats for $70. The toes were pointed making the shoes uncomfortable. I took them back to consign them within a week of purchasing them and they offered me $15!I also felt the same as others who mentioned the owner was looking me up and down as though I wasn’t worthy to shop in her store.Overpriced! I like going to Deja Vu on 164th (east side). Lots of designer clothing and purses as well as every day clothing. Excellent and large selection of jewelry and I feel welcome every time I go there.

A style hunters dream... Love Modao! Best consigment shop Ive ever encountered with the most helpful & genuinely friendly staff.

Fantastic selection, great prices on high end consignment clothing and shoes. The sales staff is friendly, helpful, and make shopping there a special treat!

Update...they no longer offer the coupon. I had a negative experience recently. The community should support small businesses and women should support other women, so I returned to check things out. They spoke negatively about the other consignment shops! Like THEY had poor quality items compared to Modao!! Talk about snooty, like the other reviews explained. The woman announced she was the owner. The prices are still high for 2nd hand, gently used. They obviously dont support the MAJORITY of women shopping/selling there and they dont support the other women small business consignors so I wont continue to support them anymore. Ive been shopping there since they were selling FURNITURE with clothes...and it was a mom and daughter team till she had her baby.BTW...they keep records of all your purchases and if you shop SALES items. I have had the employees comment rudely about this to me. Who knows what else they keep notes on about the customers. Its not like they need the info for returns. Portland has better resale/consignment shops. I withdraw my support from this SNOOTY 2nd hand shop.(1st review)Good quality but Pricey 2nd hand boutique. They offer a $10 off $30 coupon to everyone for taking clothes in but the price of their item are really high. $40 for an off brand sweater. $70 for used boots. $69 for used Rebecca M purse. They occasionally have sales on their mall prices.

Prices a little expensive for used

Great