Great personal experience. I bundle the Internet service with the Home Security service to save a few. Reasonably priced. Nice store layout with small confortable sofas.

Fast service from Kent Barron! He was very efficient and knowledgeable all the way through!

I had a very good experience at this store. I did not have an appointment, but I only waited maybe 5 minutes before a representative called me. He understood my needs immediately and upgraded my modem without charge. I easily installed it myself with the xfinity app and all my (many) devices connected right away.

Arrived 10 minutes before closing. The place was hopping with tons of customers and employees. Stacy took great care of me. I was dropping off an Xfinity box for a friend. I was in and out in 5 minutes. No problems whatsoever.

Wow 6 people waiting to check in still and only 2 lady’s on the floor and a office with 5 workers in it while one lady is left with checking everyone in while she in the middle of helping someone else out and both lady’s was struggling even went back to the office and no one help then! Very poor service no one said hello I will be right with you nothing I just stood there as more people come in looking lost! The worker then argued with a Costumer in the presents of all the other costumers like i can’t believe how unprofessional and how everyone seem like they didn’t want to work! Maybe new management might be need because John the manager was with all the associates in the back while two ladies struggle with 9 costumers and I’m pretty sure corporate can look at the cameras around 2pm today.

Very helpful employees and knowledgeable on questions about products and services

Awful place, nobody decides anything. Internet connection quickly is not possible only after at least a week. The attitude towards the client is mocking

Staffing shortages caused us to wait nearly 30 minutes.

This is honestly the worst experience Ive had with any store ever. Xfinity the company is one star. My family has a vacation home nearby, and we decided to upgrade our cable, and get internet. We went and got our equipment at this store, and a week later we came back. After countless tries of attempting to setup our equipment, it would not work. Forget calling Xfinity. It will transfer you to a robo-operator that is completely useless. Its almost impossible to connect to a human. We ended up getting connected to a person via Xfinity chat on their website... three times. The first time the person gave us a number for direct access to an Xfinity employee. We were on a call for a half our, and they were not able to fix it. Luckily, the person on the chat said they would send someone to our house the next day... and thats as far as we got regarding him. The person never came. We ended up going on another chat with someone. This person was completely useless besides the fact that they gave us another number to call for help. We called it, and they connected us to someone across the entire planet where we could not even hear them. We called the number twice after that, finally getting to someone that we could understand. Again, no help. They got us another guy to come help though, who also did not come. The third chat, the person said the person that came left a note saying that no one was home. We were there waiting for the person to come both the days. This was not true at all whatsoever. The very next day we went to the store to talk to someone that could hopefully actually help us. About 97% of the customers in they store seemed upset about something. Someone did help, and was very nice. He said he dealt with things like this all the time, which honestly concerned me about the health of this company. Then when he checked the account, he saw that no one was ever sent to our home. He also saw that no one had left a note. This means we were lied to by the chat employee. We ended up getting some equipment that worked, and got the cable box to work... for now. The router did not work, and we called many people again. These people were, of course, absolutely no help. We just forgot about it, and returned the old equipment, and router that did not work. Were were at least happy that we could watch something on our new cable box though. We turn it on, and it says, something went wrong....Great company Xfinity.

A month ago was told I needed to get the $15 plan to get 5g instead of the $12 plan. Now the story changed again.Just cant get a straight and accurate I formation from xfinity.Told today my note 10 plus phone is not 5g. That is not what I have been told before. Well I actually hear both from xfinity. It is then it isnt.

Great service and attention. Unexpected. Hopefully this is a standard but it was only 1 encounter. Fingers crossed.

Joe is the guy who knows what you need. Great personal service. Thanks

Returned equipment for a client. Had to wait outside in 90° weather for 20 minutes. Im not sure why they are still not letting you inside but a few at a time. 6 months ago? Sure. Now? Definitely not.

Great service and friendly staff. Be sure to make an appointment to cut down your wait time.

Very clean, attractive and fast. I was returning a cable card, and agent couldnt figure out how to log it in. She took the cars and promised to fix it later. I hope so ... got no receipt. Fingers crossed.

The people in the store were very knowledgeable and very helpful, but the process to get in the store even if you have an appointment is almost insane. More Associates are needed or more stores to cover the amount of customers that need in-store attention.

Make an appointment; these hard- working people are busy. I waited just a few minutes, my business was handled in a quick, orderly fashion. Know what you need when you walk in; theres a difference between service Providers and Service workers. Youre not at a restaurant. Do the research. If you need someone else to help, ask, but please dont demand.

Im paying for a download speed of 125. Im receiving 62. Their phone line is busy so no customer service. There is no competition so they have me I over a barrel for now. What a rip-off.

Very very long waits but good help when you finally get to an associate.

Alright when I went to the xfinity store but when I got home the person that helped us messed everything up. But when I called the Xfinity technician he helped me and explained everything I needed to do.

I went in because my phone screen had died. The representative I spoke with, Jane, was extremely helpful. She suggested I take the phone to a repair shop first, which I did. (They said it would take several days to diagnose the problem) so I returned to the Xfinity store and Jane helped me complete my purchase. No pressure. No trying to upsell. Loving my new phone.

Didn’t even come close to solving my issue. Zero follow up to see if the issue had been resolved.

Xfinity website constantly slow and have a lot of errors. Dont you have IT GUYS who can make our experience on website more normal ?Same problem with website for months.

This is a great service which does everything it can to help people with internet issues. 🙂

Be prepared it was very busy but it was orderly and they took care of what I needed in a timely fashion, very friendly staff

Stores employees violate their own mask policy. They are rude to customers. They are miserable and complain about working there. Very crowded, with long waits.

Always have a good experience when I go in. Much different than the people answering the phones at customer service.

We can’t say enough nice things about how cooperative Jamie O was after trying several times toset up our internet service in our new home. Finally, my husband went to the store and Jamie was so helpful and patient working with him to make sure our system was set up correctly. Jamie went the extra mile to give us excellent service.

Had to have an appointment. I was 7 minutes late. They took me immediately. The gentleman was very nice and provided good service. Left satisfied 10 minutes later.

Changed new pkg quickly than waiting in line. Very friendly. Safe... Only one thing, waiting in line, needs some cover with seats until name is called. Concern for Summer coming, hot outside.

Jamie was a superstar, treated my parents very well, as well as cleaned their phones once they switched over to xfinity. Thank you!!

If I were to rate the tv and internet service I would give that 5 stars. Raining this store and them making me wait an hour in the rain to come in for sign up is one star. The guy who came and set up our box was 5 stars, he took his time to make sure everything worked and we were happy. Now the guy who Xfinity sent at 8 am to bury the lines they ran in the yard is negative 5 stars, he yells at the top of his lungs into his phone standing onto of your window as you sleep yelling in Tagalog (filipino language). Xfinity Definitely needs to get his butt under control and stop waking people up.

Horrendous customer service. I simply cannot fathom why 1. I cannot speak to an agent. 2. The automated system says theres an outage at my house yet my neighbors works flawlessly. 3. It has explained on the automated system it would be fixed at 440 (it wasnt) and now 640. Working from home requires internet and your service recently has been about as reliable as gas station sushi. You have my contact information.Sincerely,Your disgruntled customer.

Was there at opening time, where we were greeted by an employee at the door. He asked for appts. first then proceeded to check in non-appts. He was very pleasant and our wait time was less than five minutes. Our next customer employee was Beth. She was efficient, knowledgeable and extremely nice. All we needed was a new remote and an upgrade to voice remote. However, she did sell us on getting the internet after I began asking questions regarding this service. We were able to do to all of this in thirty minutes. I have read several negative reviews in regards to Xfinity internet and will review that after my experience with it on a later date. But, all in all, I would say it was a positive visit!! Kudos to Beth👍👍 p.s. no mask required if fully vaccinated.

I signed up for service, instal date 4/19/21 5-7pm. We get a text at 6:57pm that our tech is here and to put the dog away. Walk out front at 6:59pm to see nobody there. Wait 30 min still no one. They call and tell me that we were not home for instal which was a lie. Now they cant get back for another week. I dont even have the service yet and I already hate it!

Great experience!! Saved 70 bucks a month cutting cable!! Stream on....

Very friendly and quick service.

I visited the X-Camp recently. On the outside of the store there was a gestapo check point, taking down information and scheduling times to enter the indoctrination rooms. Huddled together on (and around) two standard Park Bench style seats, unmasked in a revolving group of ten plus people, we awaited our turn to enter the chambers.Our name was called to go inside, finally we made our way to the front door. We could see the inside, there was a blueish glow radiating from the door every time it was opened. You must wear a mask and social distance!, says the masked soldier in the company uniform. The covidians demand there are no exceptions! You must wear thine mask! I had to show paperwork, or I would be escorted out! You must sit at a numbered bench separated from other people, no talking!!! Shame on the maskless man!After a quarantine period, you can have the opportunity to speak with another masked uniformed student of the masses. Keeping in mind you must stay 6ft away from someone wearing a mask and behind plexi glass, any violation of these rules was clearly explained, to result in removal from the opportunity to conduct business.Upon agreement to purchase products and switch cellular services, things got different. Apparently VISA can combat COVID! I was invited in the red zone, I got so close I could high five the employee soldier type person, but I opted not to. Instead I swiped my card, but alas, I had to enter a pin for my account, I was invited behind the plexi glass to enter the COVID resistant numerical combination.The exit was nice, together me and the X-Comcast-aways were able to keep everyone safe and avoid the spread of the worlds most deadly disease. All by taking unecessasary steps that have been proven ineffective, against state authorities recommendation, in violation of personal medical information, and by showing clear political bias in decision making. I would have rated five stars if I wanted a historical reenactment of some people considered non-compliant in 1943 doing business with Kodak or Volkswagen. Sadly I just wanted a new phone.

To be honest it was horrifying 6 years ago I must have forgot to pay a bill for $100 well they turn my service off after a month I had just paid my second bill I waited and waited 2 hours go by this is after Ive already been on the telephone approximately 6 hours with different people anyhow finally Jamie got me through I just would say that next time I will definitely I prefer to do something different and Im not going to put nobody down yeah my wrong didnt it mean it 10 hours out of my life had to be wasted for $100 bill

Don Nugent is the best caring Sales Rep there. He always makes sure the billing and everything you say and what you want is done the way you desire. Hes not your regular thief there looking to get commission selling you things you will never use. Go to Nugent and he will take the time and make sure your bill is right and wont rip you off like the rest of xfinity will.

Xfinity is not a place anyone likes to visit. They go there because they have to. After waiting more than an hour, I was ushered into the store. My cell phone broke, and I needed a new one. The salesman did not know his product and could not answer any of my questions. It cost $70 to replace early even though it was broken, and I have insurance. Does that make sense to anyone? Then I decided I only need one phone line and needed a new package. He gave me some kind of super duper modem to switch out with my old one (I still havent hooked it up because I cant figure it out). Hopefully I can do that pretty soon.This is my own thought on Xfinity/Comcast: Xfinity - THE COMPANY EVERYBODY LOVES TO HATE (even though so many of us still do business with them).

Great...in and out in 10 mins.Along with modem and router

They have the worst customer service, rude and inconsiderate employees.

Took very good care of us, once we got in side, we waited 45 min be for we could get in side the line was long only 3 workers working and 2 other workers just walking around was a little in happy about that. We needed to call back very hard to get pasts the auto ans that you have on ther phone try it youll see very very to get. Service in persononce we Findlay got some one it was very good.

Comcast has the worst service in the business. Their website and app are a nightmare to use. I have been a customer (I.e. prisoner) for almost 30 years (thanks to pre-existing agreements with our condo association) and I can honestly say there is no business I have ever dealt with I think less of than Comcast (or X-Finity now that they have wrecked the Comcast brand). If you have any choice at all with your internet/cable provider, heedmy warning and choose someone else.

I had to choose between FiOS and Xfinity. What convinced me was the customer service. Unmatched!

People are given a number & have to wait outside??? You cant just go in to look at the products. However, I was there to get a replacement remote, which I got within a minute was good enough for me!

I cant believe the poor service.When I call the 800 # you cant get an agent. Nothing but frustration.

The Xfinity Store representative, Chelsea Jewell in Venice, FL was absolutely wonderful! Great customer and professional service was provided.

I would have rated the Xfinity store at a higher rating, but long lines stopped me from doing so. Cable and mobile pricing packages should be better pricing for bundle packages.

Even though it was near closing time, these people went out their way to get us new phones. I appreciate everything they did.

Not knowledgeable about product. Like the Company. This Company not service oriented. Customer servive virtually non existent.

Waited almost 3 hrs. Did not get problem solved.

Very slow, long waits. Need more employees to service customers faster. Customers pay a large monthly service but still are required to set up equipment that takes hours. Not a friendly set up package. Employees are doing the best they can with what the company has given them. Why is this the Normal we customers have to settle for?

Constant loss of connectivity. Goes off in the afternoon and its anyones guess when it will come back.

Everyone working standing around..on their phones...then I get a rep...n they first day or not trained properly...will be looking fr new service provider...very unprofessional...what a bad joke..n wast of the consumers time

So happy with Comcast Great people, Products and Prices. Phones and mobile service is the best value in town. Awesome Specials and the store is OPEN

Extremely polite and professional. They should be a model for all retail and service stores .

Don was great the only reason for 4 instead of 5 stars was the long lines because they are short staffed .

Horrible customer service, plan on waiting for an hour if you don’t have appointment

TERRIBILE....NOBODY WOULD HELP ME PAY MY BILL......VERY RUDE ....THE GUY AT FRONT DESK & GUY NEAR THE PAY BOX

Good experience at the store. Online customer service is lacking.

Did a good job considering the current situation with people not wanting to go back to work so the problem of lack of staff was a challenging task.

We drove from Sebring to upgrade our phones without having an appointment. Jeremy was able to make sure that we were seen, and he worked his magic. We are grateful for his help, his knowledge, and his fantastic customer service. This has been completely worth the trip. Two thumbs up!!

Employees try..company is hard to communicate with

Great TV internet service! But, when you go into the location in Venice, Fl there is always a long line to be seen. That is understandable because of what is going on with COVID-19. What is not understandable is the grumpy and borderline rude behavior of the greeter at the door! It’s not what you say to someone as much as how you say it.

Had to wait outside for about an hour. When I called I was told I dont need an appointment. Some of the other ones waiting said they had an appointment but still had a long wait. Staff was nice.

As usual, typical zoo, with long lines. But, we were able to get in and out in 30 minutes (to return the box and remote and cancel our TV service).

I’ve always been expected below average service from Comcast but today was a new all time low. I recently moved and they scheduled to send someone out to my house. The guy who showed up was a really rough character, smoked a cigarette as he walked into my back yard and flicked it into my bushes. He then said that the neighbors tree was in the way( which to more than 10 feet from the line) and left. Do you guys want my business or not

My guy Tom was great. He took the time to explain and help solve our problem .

So busy had to sit in bar area with smokers. Not my idea of a nice dinner. Music was very loud. Food was ok.

Excellent service activating our phones, transferring data and picking up our cable box.

I went for my appointment travel over 40 miles round trip for nothing the lady was unwilling to help at all did not care about my problems and nothing was resolved I still lost 6 channel from my contract and received no composition for them 6 months ago I agreed to a two years contract but now it looks like Comcast has not lived up to it so asking for a solution may be you can answer it. Thank you for your time.

Fast service and Covid Protocol is in place.

Life pro tip: have xfinity come out to check if youre hooked up for their service before paying anything. They charge to add service to the house.

The waiting is absurd....appointments are intermixed with waiting people. Its impossible to have a 2hours waite. The rating is 2

Not getting the internet speed Im paying for

The staffs are really helpful !

They could never give you an answer on the price, plan on spending hours stuck on hold. Very overpriced cable TV very limited channels

Waits set very long.

Experienced and knowledgeable techs understand and have the authority to solve your problems. On-line rates a big 0, stay away from them

Asked for my equipment to arrive on Monday, November 16th. So they created a shipping label on November 16th. How is that supposed to work? Unbelievably predictable poor service.

Went there to see what my HOA negotiated to my advantage. Result...nothing. BUT they were pleasant.

They get you in with a special deal and 12 months later they stick it to you with a full price without letting you know. Well they do in fine print. Very easy to get the service but make it complicated to cancel.

There a lot better than once Venice Florida

Very patient and knowledgeable customer service from Brian.

Jamie was excellent. Very knowledgeable.

Got a cell phone, so many problems with it, exchanged it for a different model. Then the major problems started. Went there several times with no solution. Now they have been closed for a very long time, funny the other mobile stores are open, why can’t Xfinity open? Well now I have a phone I can’t use, yes I still have to pay my bill. I call the help line often but they are busy and the wait time is well over an hour. Not worth it, I’m sorry I left Verizon.

The worst..the manager is the worst.. She doesnt know what she is doing.. She is on her phone texting. Then when she does talk she its rude and doesnt know how to talk to people.. The store would do alot better if she would quit or company needs to fire her..

Very good job of social distancing and keeping customers and staff safe

Nice people, never helpful and their pricing is WAY TOO HI. Try Frontier its 1/3 the price.

Wait is toooo.... long even with an apple!We had 10:30 appt and didnt meet the rep until 11:30 😬

Your going to have to wait

Perfect customer service!

Great experience! Really busy store. 1pm appointment - out by 1:20. All new equipment, new account - even found my HOA discount. And really pleasant as well!

I made a 5:30 appointment and arrived by 5:15 and I was not allowed in the store until 6:55. Walk-in people came after me, but received service before me. Why make appointment?

Waited 2 hours just to pick up equipment. 2 hours for something that took 3 minutes once I was in the door. The guy checking everyone in at the door was quite rude to multiple older customers that had questions and concerns.

I am one lucky customer since 2009. No issues, ever. Today I went in to exchange my dysfunctional X1 box. BETH, (whom Ive known since 2015) greeted me and we chatted. Within five minutes I met ANDREW whom I also remembered as he helped me transitioning when I moved a few miles away last summer- back then he was the one who took care of everything seamlessly and with great professionalism. Well, he did exactly the SAME today.Also helped me to get a new promotional rate. So I left the store smiling and in great spirits, as always. Thanks guys!!! ⭐️⭐️⭐️⭐️⭐️ to you from me because you deserve it!! P.S.: Oh, and no, I dont work for Xfinity ComCast either!!!

It is not the stores fault that they are associated with Xfinity.

Turtle moves faster than commie cast!