Buying a my daughter a car at Keating toyota was a wonderful easy experience, their manager Ben and his sales team were awesome, professional and very personable…. They took the time to address all my concerns. I’m looking forward to going back in a few weeks to up grade my lease…

Violating my HIPA rights, one email at a time.

My name is Liliana and I recently thought a purchased a great car from the keating toyota group but I was wrong. They took advantage of a hispanic woman, a first time buyer who shouldnt have any problem getting whatever deal. I was lied to about my final purchase price by Sergio Ortega, financial manager, and Shawn Nawaz, product specialist. Over charging me $15000 in add-ons and did not give me initial MSRP that was dicussed. I was withheld information about what exactly was on my contract. I was given a USB with incomplete paperwork. When I went back, I was treated very rudely. I stayed there for hours, coming back several days trying to resolve this issue but instead I was being laughed at. Anson Jones the general manager is telling me to contact toyota and a lawyer and that everything I am saying to blatantly false. They do not try to resolve things, thats how much they care. They dont care about customers, only profit. This is the keating group for you.

General manager Anson Jones from keating toyota group you have not reached out to me to been help me with this situation. Your store took advantage of a hispanic woman who had little experience purchasing a vehicle. On a 2021 Toyota RAV4 I should have had the contract at about $33452 for the vehicle price at $464 /72 months with a 2.9%. Thats with the $29,500 MSRP that Shawn said he would give me. But instead I this is what I got:Total sales price/payments: $50,150 (Shawn was having me focus on the sub total which was in the low 30,000s)Financial Charge: $4,226.17Cash Price/w taxes: $36279.29Add ons that were not explained to me:Prepaid maintenance: $2,450Tire and Wheel: $2,730Mechanical Breakdown: $ 3,161.00GAP insurance (which is the only thing I thought I was adding on): $850Apex (GPS): $614Paint and Interior protection: $171Windshield protection: $269Selling price plus the back end products that I had no idea that was on my contract until I got home adds up to me paying way more that was talked about. Thats why I left the car there in the lot . This is just coming from one of many customers they have taken advantage of. What I was told by Sergio, Shawn, Eric and by you, Anson, that nothing is able to be done. I will keep posting and letting everyone know what kind of ethics and dishonesty you all are running at keating toyota.