Worst experience with this dealership. Be carful dealing with finance as they run your credit several times without getting your permission. Always apply online for car loan before making purchase. Then Service department are very careless. Today I Left my car for service with Mauricio. He was unprofessional and rude. However he took my car without appointment. I requested a shuttle to drop me at Tysons mall. Received a text at 15:12pm said my car is ready. Tried calling the number they provide me several times but no answer. Waited at same exact point they dropped me. No on show up. Called service dept. waited 10 minutes until somebody answered said he’ll send the shuttle. Waited 30 minutes. Then I called again. Requested a ride. Of course after long questions they said they’ll send the shuttle. After an other 15 minutes they called me said. Where are you. “It’s really funny and bizarre service’ Finally now it’s 5:05 pm and exactly after 2 hours waiting. I am in side the shuttle getting my ride back to pick up my car.Driver who picked me up was polite person his name is Ethan. He kept apologizing for the inconvenience I faced in wasting my time.From the beginning to the end dealing with this dealership was horrible.

Last week I was involved in an accident that totaled my car. I basically had 7 days of a free rental car to make a snap decision on a tight budget on a car that will be with me for quite a few years. I dealt with Shaun Hall and I was showed a couple of vehicles that fit my needs and my budget. I left the dealership to continue my search.Shaun followed up with a couple calls, not high pressure sale calls but just wanted to know how the search was going. 5 days after the accident I had narrowed the search down to three cars, one of which was at Rosenthal Nissan. I called Shaun and explained that it was in the final stages of pulling the trigger on a car.Shaun and his manager Gus sat down with me and we came up with a deal that was what I needed to make me go home happy. There was no amount of duplicity, nor did I ever feel that I was being taken advantage of or that the vehicle was misrepresented.That being said, I knew exactly what I wanted and how much I was willing to pay the vehicle. Had I read the reviews on Google prior to the car search I may have stayed away from Rosenthal. Im glad I made the purchase I made, and I hope that any continued dealing I have with Rosenthal will be just a great as the purchase.Thanks Shaun and Gus

If I could provide a negative rating I would. This dealer is not what it was like 10+ years ago when the service department was actually helpful, experienced, and executed flawless work. I have recently relocated back to the area and I have been taking my car here for the past 3 months and it is a guarantee that SOMETHING IS ALWAYS WRONG. They change the inner cabin filter- they cant put the panels back properly. I take it in for a recall- again, paneling and assembly an issue. Rattling noise and I have been back and forth for nearly 2 months now to no avail. Service tech seems to think it is appropriate to take it out on me and threaten to charge me for the loaner when Im the CUSTOMER and I have yet to receive quality work from this dealer. Never had this issue at other dealers in Miami nor did I have to deal with the incompetence of a staff that as a customer you bring in your car to trust them to do the work and do it right YET you come out getting blamed for it. DO NOT PURCHASE OR BRING YOUR CAR FOR SERVICE HERE- YOU WILL GET RIPPED OFF AND DEAL WITH A NEVER ENDING HEADACHE! Theres much to be said about the technicians and the service department--even the GM for service, fell of the grid without resolving my issue and thinks a car detailing sugarcoats it all. OPEN YOUR EYES FOLKS, its a business and businesses dont make it unless you have CUSTOMERS. Now you have 4 less customers!!!

Absolutely fantastic experience! They delivered EXACTLY what they promised. Everyone was knowledgeable and professional. They were very courteous and didnt waste time going back and forth with us. They also gave me more for my trade than anyone else, while selling their new vehicle for the lowest price. I would highly recommend them to anyone in the market for a vehicle. Great job guys!

BEWARE OF THIS BUSINESS LOCATION! Staffs are not honest and attempted to cheat their customers. If you happen to shop there for a car, make sure you negotiate and verify every BIT of the information before you sign it. The whole team there was a joke, and they wanted to cheat us. If they offer you life time State Inspection, and 2 years of oil change, then please do the math. All of this for 10 years together worth less than $500. So it is better off not to take this deal, and bargain for even a better price. Dont go there to get your car service either, you will be disappointed. Please read the bad experience from others who rated before me. You will have a really bad experience if you do business with them. I can guarantee you this!

Ive been to a dozen or so dealers in the past few weeks, this is easily the worst. First if you want to buy a used car they immediately take you to this dingy back room like you are a lesser. The salesman I met was nice, to a point. I value courtesy a lot, I expect you to want to sell me a car, hold doors, offer me water, etc. They did that about 50% of the time. I knew a lot about the car I wanted and wanted only that car. He didnt try to sell me anything else when I looked at something else as if I couldnt afford it or it was above me. He answered none of questions or concerns about the car I wanted, then went to test drive and the battery was dead. They tried to tell me, a car enthusiast, that this just happens when its cold and no one drives it but then stated someone drove it 2 days ago and it was mid to upper 50s all week. To top all of this off they low balled me on my car (half of blue book value to a dealer) then refused to negotiate a single dollar off of their over priced car or any value on my trade in. They appeared to get upset when I was insulted by the price, very unprofessional. ANother point, I was looking at manual cars and stated I was not excellent at driving them yet, while on the test drive I stalled and the first time it happened the salesman said we have another automatic car on the lot that would be easier for you even though I came in saying I only wanted a manual.If you do anything do not go here. Even if they call me back with an amazing offer I will not go back just to avoid dealing with them again.

I took my Nissan Rogue to Priority Nissan Collision because I did not want other Techs putting hands on my car because it made sense to take it to the manufacture dealership. They surely fix the side that was hit but they also did some damage to my car. I am not sure if I am returning to A Nissan Dealership again. I was thinking to buy their new Electric car but I am considering taking my business somewhere else. I was just expecting high quality service but these techs are not trained well enough.

Sales Associate Kareem was nice but everything else was very unpleasant. I told them very politely that I was no longer in the market for Nissan or Mazda but they would not respect that. My last call with one of the sales managers was simply the worst. He tried arguing with me then hung up on me at the end. Car buying experience does not need to be unpleasant so avoid this dealer and enjoy your car shopping.

Took my wife here to purchase a new Nissan and was completely put off by the sales tactics by the sales manager. First off, we researched their available vehicles online before our visit and so we arrived with a certain price in mind. However, when discussing the price with the sales rep we were quickly informed the advertised online price was to get customers in the door and not the actual price which was nearly 4k more. When I balked I was then told that only if a person qualified for 3 separate promotions they would get the advertised price. The promotions were 1. Active or retired military, 2. Recent college graduate (last 6 months), and 3. An employee of a Nissan partner corporation. While I think qualifying for one or even two of these is achievable, its highly unlikely most customers will qualify for all three to receive the online price. I begrudgingly accepted this farce and attempted to negotiate the 4k increase in price downward by a mere $1,500 (still more than the advertised price) the sales manager told me he couldnt reduce the price as this was a one of a kind car. A Nissan Sentra SR one of a kind? Really??? Mind you Im a CASH customer........ Needless to say I walked out on this foolishness, headed to Nissan in Chantilly and purchased same car with more features, at the price I wanted, CASH money! I DO NOT recommend this dealership as they are dishonest in just about every way.......

Bought a used car here. Sales rep and manager were friendly and helpful, but not pushy. Finance guy was good too. I was in and out quickly, got an ok price, and am very happy with my car. I was hesitant to come here after reading some of the terrible reviews, but everyone I dealt with was helpful and personable.

Bought a Mazda from Haider and the experience was smooth, professional and efficient. He knows what he is doing and made the buying experience fun and enjoyable. Not to mention i got a great car at a awesome price. Go see him if you need a Mazda!!

Stopped by this dealership on a whim while I was visiting from out of state. I appreciated the time they took with me even though they knew I was a long-shot buyer. No heavy sales tactics, mostly just casual discussion about what I was looking for in a vehicle. The price they offered me was substantially lower (several thousand) than what the dealership in my own state was prepared to sell for, and I seriously considered buying and shipping. As it turns out, my local dealer flat out lied about everything and I just feel like I missed out on a deal. In hind-sight, I would have saved money and had a nice vehicle if Id purchased from Rosenthal and shipped. If I lived in the area, I likely would go to this dealership for another vehicle.

I just got done talking to one of the service professionals named Mat on the green team. This is the second time Im here, and now my favorite location for getting service, oil changes, and inspections.They have the right equipment, and expedient protocol, and personable staff.

If you want to work through the sales process the way old school car dealerships worked, go here. I was in the market for a new car, had been negotiating with other dealers, was told over the phone that they would match the price and then tried to change the story once I was in the dealership. As an informed consumer it was very easy for me to walk out and take my business elsewhere.

As a Business Trainer for a Fortune 500 Company, I train associates and managers on how to maintain customers, how to excel in customer service, and how to treat every customer who calls or walks through our front door with outstanding customer service. From the moment I arrived at Rosenthal Nissan Mazda I was immediately discriminated against with a very abrupt question from sales representative, Muhammad, and he asked me as soon as I sat down in his office Whats your credit score like? I completely understand that credit and your score has a main factor in knowing if youll be financed in-house or through a lender, but the introduction should have been Welcome To Rosenthal Mazda, Im Muhammad. Are you looking for any particular car/model, etc. today? I wanted to get up and walk away at that very moment because I knew that my experience with this sales rep wasnt going to go well. He wanted to run my credit before showing me any cars on the lot and I found this to also be discriminating.I had to inquire if I could test drive the Mazda 3 S and finally Muhammad allowed me to test drive the vehicle while he rode along with me. He was so bossy and constantly saying Turn right here! Go left! Go Faster- while in a 25 mile per hour street. This was not what I had expected from a test drive; for I saw other people there who took a car out for a test drive and no one had to accompany them. Upon our return to the dealership Muhammad was informed by the Finance Manager that no bank would finance me and the only thing that they could do for me is put me into a Mazda 2 through their financing program. I thought to myself how could that be when my bank had just approved me for Financing the day before? I asked Muhammad if he could have the finance manager contact my bank, but he continued to say Look, no bank approved you. Theres nothing else I can do for you. I told him that I refused to purchase a Mazda 2 S when I was just approved by my bank 1 day before for a Mazda 3 S vehicle. He put his hands up and said Listen, theres nothing else we can do for you so just take the Mazda S2, make payments on time, and come back in 6 months and trade it in for the Mazda S3. I politely asked him where the waiting area was and he showed me. I called another Mazda Dealership in the area who picked me up from this horrible dealership.Within 2 hours of being at the other Mazda Dealership in which I was provided with exceptional customer service, I drove off of the lot with the car I wanted, a Mazda 3 S.I would never recommend anyone to this dealership if youre a first time car buyer like myself and/or your credit score is not in the high 600s or above. I understand that they are used to catering to customers with high credit sores because its in Tysons Corner and theres money in that area, but they should treat everyone with respect no matter what your credit score is. Theres a right way to tell someone No and Muhammads way was an unpleasant one. The Finance Manager, however, was very nice and I regret not obtaining his name, but the sales representative, Muhummad, was very nasty and abrupt. Please note that I am writing this review based off of my experience with Muhammad and can not speak for other sales reps at this location; Im sure theyre all not like Muhammad, however 1 employee can impact a customers decision in conducting future business with that company and based off of that 1 experience I would never return or refer any of my friends or co-workers.

Had an emergency repair on a Saturday. Service dept. gets huge kudos for turning around a clutch repair in one day, but did charge for 6-hours when they only had the car for 4.5 hours in total. When I challenged the charges, the assistant service manager (who seemed well-practiced in fielding consumer objections) cited the typical dealership excuses including a claim that many service technicians worked on the vehicle.In short, for my repair, Rosenthal Nissan Mazda delivered the kind of experience that makes consumers turn to better priced, equally good service from independent auto repair companies, something I would have done in different circumstances.

Very poor customer service. The salesman did not listen to me at all. Kept pushing to have my current car appraised. And had to tell him no 3 times. Did not know basic car facts and had to keep running to his computer to check. Know your product. Kept pushing a car when I said it did not meet my minimum requirements. Tried to stop me from leaving asking to get the manager? Why so I could tell the manger what a poor job you did then leave?

The service was absolutely amazing. I learned so much about the car I just purchased, and the sales representative had a great sense of humor and was very knowledgeable of the cars capabilities. I will no doubt refer friends to this dealership.

I dealt with the Service and Parts Department and had a great experience. They understood I was from out of state and stayed a couple hours late on a Saturday to get me back on the road. Ask for Roger.

Although I did get an awesome new Nissan out of the deal, the buying experience was far less than satisfactory. I feel that at least one consumer protection law was violated during my transaction at Rosenthal Nissan. I was pressured into buying an extended warranty that I saw little need for and ended up paying much more than I expected from what was originally explained to me by the finance manager. It appears that they charged me for an undercoating that was never discussed or provided to me. Also they showed me the car after dusk in a dimly light area of their parking lot and when I noticed blemishes in the new paint and a cracked spoiler after the purchase the sales manager laughed at me when I tried to get them to correct the issues. Overall I was financed for an additional $2000 more than the total agreed to price and I was never fully refunded even after threatening them with legal action. Buy your new Nissan or Mazda from another dealer who is familiar with the law!

Bought a new Mazda 3 iSport a few weeks ago from Sherry. She was very informative and made sure I knew every detail about my car before I bought it. She also helped me pick the right car within my budget. She didnt push me at all to buy. She wanted me to make the best decision for myself. If youre thinking of looking at Mazdas, I recommend Sherry 100%.

I strongly advise against this dealer. I bought a 2014 Mazda 3 S Touring model. They matched my True Car pricing. However, later I found that the technology package was outdated and it did not include the radar cruise control and forward obstruction warning. It appeared that the car was an old version and the tech package at that time did not include these features. I was never aware of this. Initially I test drove a white car (and I believe it had these features, and then I changed my mind to a red car, which missed these features). I was asking for a color change and lost couple of options.Salesman was very eager to close the deal and did not go over the details of missing features. He said it has everything.When I discovered that it was not having these features, I went to dealership and they talked to me in a very dismissive and interrogative tone, saying it was my responsibility to go thru the window sticker and understand what I was getting. Not at all customer-centric.I am not going use this dealer for any future services. So disappointed.

The 2014 Mazda3 Grand Touring GT is an amazing car with technology that no other manufacturer comes close to matching in the small car segment, but instead this dealers has a two year old 2012 Mazda 3 displayed on the showroom floor.Are they openly trying to sabotage the Mazda brand in Tysons Corner?

Buyer beware! Had appalling service here, especially by Lorenzo; was lied to on numerous occasions and they went back on written and verbal agreements. They can not to be trusted in any way. Minutes after leaving this place I went and purchased the car I wanted at the price I wanted at Browns of Fairfax who gave great service. Do yourself a favor and drive straight past.

I bought my SUV Brand New couple years ago. the SUV only have 16253 miles on it. lately i noticed the AC is not working. No cold air. I called and try to schedule for a service, the guy on the phone trying to charge me $175+ for diagnostic. THIS IS RIDICULOUS. TERRIBLE Warranty Coverage. Theyre trying to rip people off.I owned Toyota, Honda, Lexus and Benz. If you bought their brand new car, anything goes wrong and still under warranty. They fix it for FREE. Definitely $0 for diagnostic...

I had good experiences dealing with this car dealer. Good customer service.

I previously completed a deal with Rosenthal Nissan Mazda of Tysons Corner that was so...so but they promised to make it up to me and to give them another chance. I needed to return a lease I purchased for my son and they offered me a deal on a 2015 Altima. No doubt, great rate but as part of the deal, they offered to make my final lease payment. After receiving a bill from Nissan, they told me to bring the bill and they would pay it...I had nothing to worry. Nearly 60 days later the bill wasnt paid and you know the effect on your credit report. I suggest you get EVERYTHING in writing then follow-up, follow-up and validate! There are plenty of Nissan dealerships within 30 miles...go to them! To my fellow military brethren, take your business else where, they dont deserve a penny of your hard sweat and tears!

We purchased a used car from Rosenthal several months ago. We were very unhappy with the experience and would not go back. The salesman was unwilling to negotiate about the price. After the purchase, we were told that the car comes with only one key and that another would be more than $300. They were not upfront about this, and we feel they were holding back this information. We called to complain and had a bad experience on the phone with the manager, who tried to shift the blame onto us.

Arjen Plas is the best dealer guy that Ive ever met. He is friendly and patient through the whole process of buying our new car. He explained everything in details and provided a really great service. And people from the front desk are friendly as well. The manager Tony is responsible, but I dont like the Financing man:(Thats why I give it 4 stars.

Great buying experience! We were sold a 2013 Mazda 3 by Arjen Plas. He was very patient and let us take test drives with both 2013 and 2014 Mazda 3s. He was even patient when we stopped at Best Buy mid-drive. The model he sold us was brand new but a year old, and it was priced to sell. They automatically applied every possible discount, unlike other dealerships who will tell you that you may not be eligible for every discount. The financial department was good too. Apparently theyve had some crappy salesmen and management in the past. But with the current staff they have now, there should be nothing to worry about. Zoom Zoom!

After a very long month of searching for cars, I was able to get my dreamy car today, all thanks to John pelaez! He was truly amazing. I came in looking for a Mazda CX-5 but he went above and beyond and was able to find me a Mazda CX-5 grand touring in my price range.

Never in my life have I felt more ripped off by these guys. From the time we bought a car here to recent work done, it seems like they have done everything in their power to scam us for more money.We bought tires there 2 years ago and now they have to be replaced again. Then its another item that needs to be replaced at the exact mileage we are at...I will never bring a car back here again.Do not shop here, do not get work done here, do not deal with them.

DO NOT BUY HERE.I came by to look at a 2004 Subaru Forester XT on Saturday November 5th. The car was covered in dust. The battery was DEAD from sitting too long ( I debated walking away right then ). The overall general appearance of the vehicle was disgraceful. When I lifted up the hood, there were leaves covering the engine compartment. I had to pick the leaves out of the Turbo intake. The tires were low. The vehicle was $2,000 overpriced. And on top of that, the salesman knew absolutely nothing about the vehicle. I had contacted the dealership via email a couple days before I came to look at the Forester. I would think that the staff would of taken the initiative to peruse the vehicle to ensure it was inspection ready for a customer. I understand the vehicle is a Subaru sitting at a Nissan dealership, but your not gonna make a sale if your salesman knows NOTHING about the product. And especially not if the vehicle has to get jump started. I hope the salesman was taking notes when I was schooling him about the vehicle. And maybe he even picked up on my facetious remarks about the general condition of the vehicle.

I visited the dealership on Saturday and after a long conversation, I left the dealership empty handed. It was a significant waste of my time. It so turns that the prices that the dealer announces on the internet are significantly lower than the ones they offer you once you are there. Also, the salesmen do not seem to have any ethics. To my surprise, the dealer asked me to sign a piece of paper saying that I would commit to buy the car if the price was reasonable, before he would talk to his manager to understand which price he should quote for me. He smiled when I refused. I had never seen anything like this before - I am still shocked.

Bought a 2015 Mazda3, Salesman did an ok job, but the Finance Department, lied to me. Mazda promotion offered to pay the first 2 months of any loan in association with the purchase of a new Mazda. For my car, that would be $627 for the first 2 months of my loan. I planned to pay it off after that. The Finance person even went as far as to say that would be the equivalent of a $1,245 cost reduction to my car. When I received the first invoice from Mazda financing, it said that they were only paying exactly $500 for each of the 1st 2 months, leaving me with the balance of $ 127 for each of the first 2 months or $254. No mention when I was at the dealer about this limitation. When I called the manager, he basically laughed at me and said, well you did sign off on the paperwork right? and refused to reimburse me. $127 vs a $28000 car I purchased. Booooooooo

When you visit Tysons Corner Mazda - ask for Haider. Hes extremely helpful, a straight shooter and makes the whole car buying (or browsing) process easy. Haiders best quality is that he communicates with you often so you always know what to expect from Tysons Mazda and when. Definitely recommend giving him a visit if youre in the market for a new car.

This is definitely the unprofessional kind of dealership that plays unnecessary mind games and wastes peoples time.I live an hour away from them. The dealership and I went back and forth and agreed on an OTD price. I got there and they told me that they forgot to add sales tax, which jacked the price by almost 2 grand.Like really? A dealership forgetting to add sales tax to a quote?They definitely just got me in there (wasted 3 hours of my time and 50 miles worth of gas) in the hope that I would give in to their scheme since I was already there. (I didnt).Definitely dont trust a word from one of the managers named Ryan.Save yourself the hassle and go to Malloy or Passport Mazda.

My wife and I(who they knew were from out of town and could have easily scammed) bought a 370Z Nismo from Mohammad. If you want a car, go there, and speak with him. He is professional, will treat you like the valued customer you are/like family, and he doesnt play pricing games. There is a reason his office is lined with 30+ employee of the month/quarter plaques. For financing, Hash was also very personable and straight forward. I could not have asked for a better pair, and I have bought a lot of cars from a lot of dealers in the past.It has been a month and zero problems to date.

We bought a 2014 Nissan Maxima and had the most pleasant buying experience one could hope for. TJ Wilson was extremely professional and helpful. He asked the right questions to ensure our needs were met with a car purchase and gave us the privacy to discuss decisions to make this purchase as efficient as possible. The GM Constantin was also a pleasure to work with - he clearly laid out the numbers including all rebates, incentives, fees. We traded in a car and he worked with us to make sure we were comfortable with and accepting of the terms. Haroon Khalil worked with us for the financing - all of our options were disclosed and we really felt like he was doing the best to make sure our financial interests were placed first and foremost above anything else. All in all, we were treated in a respectful manner and were pleasantly surprised that we didnt have to spend frivolous time negotiating every step of the way. We will return to Rosenthal Nissan Mazda for a future purchase and highly recommend this dealership to our friends and family.

Not pushy, just took care of the car and even cleaned it for me free of charge.

Ive never disliked going to a service center as much as this one. With or without an appointment, its the same experience and they dont even pretend to care. If youre looking to buy, go to Mazda Fairfax so you dont have to deal with this.

Since I just wrote a scathing review of the terrible experience I had at Alexandria VW I thought I would balance out my review karma here. While I did not end up buying or leasing with Mazda I really enjoyed my experience there. Bryce was extremely helpful and knowledgeable even though he has only been on the job a few weeks. They offered me a great deal on a CX5 lease, but I wasnt ready to commit that day.I would highly recommend speaking with Bryce if you are interested in a Mazda.I would recommend NOT speaking to Mohammed. He was kind of rude.

I applied for car loan through online 3 days ago, I got a confirmation right away they received my application and someone will contact me right away till know I have been calling and email just to know how long it takes no one to response I cant even get to store manager they keep saying he is with customer. I dont advice anyone to this dealership

Worst Customer Service, in the Service Dept. its been 4 years dealing with this place and it has gone from bad to terrible. You can make an appointment for 12:30. When you get there they look at you like why are you here and then say we will start when they get back from lunch. ?! Why make an appointment during lunch and waste my time. Mind you, I am here for a simple oil change, nothing fancy. I have waited 1 hour and a half and go to ask whats going on and they take 10 mins to tell me it will be another 30 mins. And with no explanation other than the guys didnt put you in the computer. So here I sit on my Work day waiting over 2 hours for a simple oil change. NEVER AGAIN

Avoid this place and go elsewhere for Mazda or Nissan.I ended up walking out the door after trying to purchase a Nissan Altima. I decided to give this place a try as I live pretty close to this location. Once I arrived, I was not even greeted. After standing there for ten minutes or so, that is when one of the sales people approached me.I test drove the car and decided to proceed with the 2.5 SL trim for my Altima. The biggest surprise came when I sat down with the finance manager. He tried to manipulate the calculator on his computer to increase my monthly payment. I had the car payment calculator app with me on my phone so was able to tell right away that something did not look right. That is when I decided to just leave. I ended up purchasing my Nissan from another dealership in the area and am very happy that I did not end up getting swindled by this dishonest place.

Do not buy here!! They will lie to get you in their store. Initially, I had a nice experience when I first stopped to look at vehicles. I found an 2015 Altima 3.5 SL online for a good price, so I called and stated if they could get me out the door at X price I would come in the next day and sign. I was called back, told it was good to go, and made an appointment for the next day. I called the next day before I left my house to verify they had the car and I would be out the door for X price. They confirmed, so I made the 45 minute drive to the dealership. After arriving I learned they didnt have the car and would have to find it, and they couldnt get one for the agreed upon price, which I called to confirm that morning!!!!! Wasted an entire day because they lied to me. Unethical and Unprofessional.

This Car Dealer Rosenthal Nissan Mazda has the Worst Car Service and the Worse Service Manager, Greg Keilwert. I sincerely urge you DO NOT PURCHASE YOUR CAR THERE!!! You Will Definitely Regret for your decision.

Probably the worst car dealer I have ever met. I had really gone in that weekend with the intention of buying a car. Everything went fine until the test drive and then we came to pricing - they quoted a price will almost no rebates and I said it wasnt competitive enough and I can get a CLA 250 by paying 4 grand extra.The sales person was audacious enough to suggest that CLA is out of my reach and I even heard them making fun behind my back. Finally I asked them for a quote that I could show to my bank for a pre-approved loan, they wrote the final price behind a business card and gave it to me.Terrible experience!

This is a terrible dealership run by unethical, unprofessional and dishonest people.I and my brother purchased a 2015 Mazda 3, on June 18th, 2015. The sales consultant was Ms. Sherry Wood. It was our first visit to the dealership and despite making our decision within 40-45 minutes to purchase the car we were subjected to rude behavior by the sales consultant.Moreover, in spite of having a specific price confirmed, the finance guy tried to scam us by increasing the number of months to be paid under the installment (in fine prints) thus increasing the total amount than what was mutually discussed. Thankfully we noticed that before signing and had to struggle hard to have them making the corrections.Later, upon receiving the customer experience survey from Mazda USA my brother had provided his comments anonymously about my experience dealing with the sales consultant Ms. Sherry Wood.Mazda USA should have protected the reviewer’s anonymity as well as possibility of any retaliation.Shockingly Ms. Wood saw the comments somehow and contacted me from her personal cell phone to retaliate on my survey comments. She called me during my work hours and despite asking her to contact me later as I was very busy, she went on belittling me over the phone with a very aggressive tone. She went to the extent of telling me that I am new to the country and hence has no manners to speak and do not know how to communicate with people.She even made a racist comment and accused me of having problems with people of Caucasian/White origin since I reported about her disgraceful behavior in the customer survey which I and my brother faced. She was not allowing me to speak and shocked me further when she went on shouting at me, accusing me of lying in the customer survey.Both I and my brother are USA-grad school educated working professionals. My brother has been living in the USA for 13 years, purchased multiple brand new cars (Hondas and BMW) prior to this but never came across a situation like this before.I reported about the harassment caused by Ms. Sherry Wood to the Rosenthal Mazda management and even contacted the general manager of Rosenthal Mazda, William Gray a number of times.However, even after 2 weeks, the dealership/William Gray (GM) did not take appropriate steps and first downplayed then totally ignored the incident.Finally I reported the issue to Mazda USA, VA Attorney General and Better Business Bureau.I’d recommend others to save themselves from the trouble and wrongdoings by Rosenthal Nissan Mazda of Tysons Corner, VA and the people associated to it. Try any other Mazda dealership in the VA/DC/MD area!

I bought a 2008 Altima from these guys Ramon was the sales person and Shane the manager, they are excellent. We negotiated a good price before I got there, the condition of the car was exactly as described. The day after I bought it I realized there was a problem with the car and that is the clutch was slipping when I went back to the dealer they took full responsibility, they offered to take the car back or help with the repairs since I really like the car I opted to split the cost of the repair with them. When I took the car in to the service department I dealt with Luis Pena the total repair bill was $1200 of which I paid $600 the $1200 was an extremely competitive price, the service guys are extremely professional they couldnt finish my car on time so they gave me a rental. To be honest every step of the way these guys blew me away with their service, integrity and professionalism. I would highly recommend them and would buy from them again in a heartbeat.Ive also visited their parts department several times for parts for my 2003 Maxima and dealt with Machad and Dave both of them give me great deals, always get the right parts, and get them in time.

I echo the experience that was had by other people that felt they were scammed. I love my new Mazda but unfortunately the experience I had when buying it and selling them my used car was less than forthright and not anywhere close to honest. They bought my trade in for around $1,000 and then tried selling it on their used car lot 2 weeks later for $13,990 after they told me it was worthless and they were unwilling to buy it themselves. When confronted they claimed they sunk multiple thousands of dollars into it in order to sell it but were unable to provide any evidence of such expenses. When questioned again they told me the car had a major breaking issues and they ended up having to wholesale it, but again wouldnt provide anything to prove such a fact. For all I know they most likely sold the car for a huge profit and were just trying to get me to go away. The whole situation left me feeling scammed and like I could never trust the dealership. Mazdas are great cars but dont buy one from these people. Trust me, youll regret it.

I been great experince buying a car from Rosenthal Nissan Mazda. The manager Nick zahra and Feroze Tunuli were very helpful and make the buying Process simple and easy. I Love my New Car. I recommend my friends and family to this dealership..Great Job Rosenthal Nissan!!! :-)

I took my car there for what I thought would be a simple safety inspection and recieved horrible customer service. I ended up being there for almost 3 hrs when I was told by Jose Cordova, on the purple team, that it would take an hour. The service manager wasnt helpful in the situation at all. He was disinterested in the questions I had for him and just plain rude.Needless to say I would NOT reccomend anyone purchasing their car or getting service done at this establishment.

I would by car at a high price from other dealers but not with this. Consider my rating as -1 instead of one star

I went to Rosenthal Nissan on 14th June, 2015 to test drive the new Nissan Maxima, 2015. I was treated rude and was even denied looking at the car, by this sales guy Muhammed. Hi words you shouldnt be looking at the car if you are not buying it. What an a**h**e! No wonder why they have so poor ratings!!!

I have a Acura TL that I purchased from my brother who bought it from Gaithersburg Mazda. When I took into service they made me feel welcome on my first visit to the dealership, which was for my Factory Maintenance Plan Oil Change. Every subsequent visit for various standard maintenance procedures or recall checks have always left me feeling satisfied, respected and treated with care and patience. Now my brother took advantage of the cash for clunkers program and came back raving about the CS and organization of this dealership. We are both supremely happy with Rosenthal Gaithersburg Acura.

I went in to buy a used Nissan Cube and the guy I was assigned to asked another guy Nissan Cube? Whats that? I said, this is a Nissan dealership right? You dont know the cars you sell? And he said Im the used car manager--I dont know those new cars.

Sucked...made an appointment for a safety recall and gave all the information on line...show up for appointment and they hadnt ordered part and asked if I wanted the part ordered and when would I like to come back....well never!! Useless..

Worse Service Ever!!! I should have checked the review before I purchased my car there. As I am reading all the reviews now, I just realize so many people have complaint how bad services this Nissan/Mazda place. ALL staff there has lot of issues,either not being well-trained or tell lies to customers. Its not a trust worthy place. Avoid going there. NEVER should do any business with them. You will regret like me.

Ive had a bed overall experience, sales part was ok, but finance was just horrible, he screwing with you by changing numbers, rates ridiculously hi, warranties even after 50% off still almost $2000 I dont get it, I like my car but will never go there again

I had such a bad experience here both with the sales people and the finance department. They live up to the sleazy salesman stereotype.

What a waste of time. My husband spent two hours negotiating a price and when we came back the next day to make the deal, they wouldnt honor the price. These guys are scumbags. They drag it out and waste your time and do not honor their word.

Worst auto service ever. Overpriced a lot.

Watch out for the prize theyre trying to tell you because if youre not careful youll pay more than what you already agreed upon....sneaky...not happy at all on the buying process.

Always charge my Leaf here when I am in Tysons Corner

Terrible, bad customer service. Never heard of a dealership that didnt want to sell a 100,000$ car.

Great offers.

The service department is the real star here

The worst of the worst.

Good