This is the best company to subscribe through! Excellent customer service! Very affordable subscriptions and magazines always come on time in a great condition! Ive been subscribing to Octane magazine for a few years now and never had an issue. I highly recommend!

This company has a great history in publications and I have personally been able to interact with the owner and his subscription representatives. Theyre efficient and always are able to resolve any issues that I may have, just got to call and let them know. The publications they serve are beautifully made and are worth the money to have shipped directly to my mailbox from the UK. Keep up the great work you guys!

Great company! Ive always been getting my magazine on time. If I ever had a problem missed a magazine or even if it came slightly damaged they always replaced it right away. The representatives are always very polite and helpful! Greatest customer service Ive ever experienced!

Always just a call away with any issues I have and very prompt in answering questions. They have a great selection of subscriptions and reasonable prices. I will definitely use them again!

Ive been getting my magazine on time for years but being somewhat familiar with this business, these guys arent responsible with the mailing or shipping of issues. Thats the mailing houses that work with the publishers. IMS just manage the data side (my understanding) of the business. I believe they handle all that for Octane and Enzo magazines which are two very high caliber specialty magazines

This company has some of the worst customer service Ive ever experienced. We subscribed to a magazine 10 weeks ago and the first issue still hasnt arrived.After 3 weeks of email exchanges, I decided to call in to cancel the subscription instead since the response was constantly along the lines of Its on its way. Give it another week. and online reviews by others had said they had the same issue. It started to seem like a scam.The person who answered the phone was incredibly abrasive. When they started telling me that it takes 8-10 weeks to receive your first issue, I tried to highlight that the original order email said it takes up to 3 weeks and that subsequent emails with customer service had also contradicted that. She then asked whom Id emailed with and told me that I hadnt been emailing with their customer service and I mustve been dealing directly with the magazine or something. I outright mentioned that the email address was their own website, to which she said that the CS agent gave me the wrong details.I asked to cancel anyway and she interrupted me mid-sentence to tell me that they would keep the money for two issues because theyd already shipped. She then tried to tell me that since it comes all the way from the UK, it has to go on a boat .... I didnt let her finish. I tried to interrupt to point out that I had other subscriptions from the UK and didnt need somebody to explain how the mailing process works, she said, I cancelled your order. Goodbye. and then hung up.So I called back.Got the same lady. I asked why she was so abrasive and her response was that she didnt like that I wasnt listening to her answers. When I pointed out that it wasnt that I wasnt listening, its just that I was trying to figure out contradicting stories because the original email said 3 weeks, the CS email exchange said another 2-3 weeks (for a total of 6) and then shed first said 8-10 weeks and then switched it up to 10-12 weeks, she then complained that as a customer service agent, she was just doing her job. She then said that the original order email that says 3 weeks was a typo and that shed been fighting with her company for almost a year (since January) to get it fixed. She then contradicted her earlier boat theory by saying that due to multiple hurricanes over the past 3 months, there have been flight delays and thats why my issues hadnt arrived yet.I asked if all calls were recorded, to which she said yes. I then asked to be escalated to a supervisor and she said, Hello, speaking. I asked instead to speak to whomever she reported to since she cant report to herself and she then said that she was the co-owner of the company. I then asked to speak to the other owner and she said that I couldnt because she was the only one who dealt with customers.This, as expected, contradicted everything shed just told me.From: Im a customer service agent.To: Im not the person you were chatting to via email.To: Im the only person who deals with clients.To: Ive been fighting with the company for months to fix a typo.To: Im Im the co-owner of the company.I was then suddenly told that the other co-owner had just walked in. After hearing her fumbling around with the phone for over a minute, someone named Natalie said, Hi, this is Natalie. Youve just been transferred to me. I hadnt been transferred, it was clearly the same line. But I guess thats besides the point.I told Natalie that Id like a copy of the voice recording and she said that they didnt record any calls. I then told her that the other co-owner had just told me they did and she then tried to back peddle and say that she meant to say they couldnt give me a copy.I informed them that Id be reviewing them and reporting them to the BBB.

Every Year the same old thing. Magazines go missing or are never sent. One excuse after another. I have yet to experience a year without having write their customer relations department. Ive paid you money. Perform the service you were contracted to provide. Its not hard. Just do your job.