19 days later and still dont have my mattress. Engaged with customer support after no shipping notification for two weeks. Customer support refunded my mattress by mistake and then tried to re-invoice me for more than I had initially paid.I had to call repeatedly to confirm the mattress shipped and still havent received email confirmation that it shipped.The major reason we bought this mattress when we did was to avoid sleeping on an an air mattress after a long distance move. That certainly didnt work out. At this point our household stuff will probably get here from our old place before the mattress does, despite it traveling further and shipping out over a week after we ordered our mattress.

**good quality mattress but needs air-out strong smell after unpacking**We purchased a Leesa Hybrid in October. It is a good quality mattress, firm and supportive, and I like it that the movement is isolated, so if I get up or move at night, I wont wake up my wife.However, After we bought it, We have been running a fan in our bedroom for 7 weeks on this mattress to get the smell is off to the level that we could sleep on it. Even after 7 weeks, if I keep the bedroom door closed for a day, I could still smell it. I still sometimes run the fan in my master bedroom when I am not sleeping. Sometimes when I wake up in the morning and I could smell the mattress smell that built up over the night.It severely delayed our timeline of moving into our master bedroom. During that time, We have to sleep somewhere else.Leesa customer support said that the smell is not considered to be a defect with the product or quality issue, as there is an odor associated with foam.Overall it is a mattress with good quality, firm and supportive. Though their customer support could not address this issue but they are responsive to our inquiries and questions. However, the smell is something really disappointing. Its not what I expected from a mattress of that price point. Be prepare for weeks of air-out time if you plan to purchase one.

Started sagging. Did not honor warranty.

Great company with great products. I’ve slept on a Leesa mattress for six years now and it’s been the best six years of sleep. If you wake up with any sort of pain or have trouble sleeping, check out Leesa’s 4 mattresses. Whether you like foam, or springs, plush or firm Leesa has a mattress for you. Also, Leesa donates a mattress for every 10 sold. Most donations help support children that have gone most of their lives without a mattress to sleep on. Check em out.

BUYER BEWARE!!! I made a large purchase from leesa.com ($1,600) because I was promised it would be delivered on April 1st. One day later, I found out that, no it would not be delivered on April 1st. I called customer service and spoke with Bethany about an immediate refund as nothing has been shipped(except free pillows). Instead of processing a cancellation and refund, she wrote me an email stating the delivery process has started, therefore we cannot process refund until you refuse delivery. I wont be at the address to refuse delivery. SCAM BEWARE

Worst service Ive ever experienced and they are totally unresponsive. The bed frame is broken and they ignore the problem or are extremely slow to reply. This problem has been going on for over 10 weeks. Every time I call the main # I go to voicemail, which is never returned. They should stop its gratuitous messages and respond to a dissatisfied customer.

Easy to order, shipping and installation was easy, and the quality is exceptional.The website was easy to select the rightmattress and a week later it arrived at our house.The quality of sleep is vastly superior to a higher-end name brand we replaced.Their goals of improving the environment and the world made us feel better about the purchase.This is our new source for mattresses.

I purchased a Leesa King a little over a month ago. In researching new mattress options online and in retail outlets, I probably spent a conservative estimate of 15 hours. I was super nervous to purchase online because trying the mattress before buying the mattress seemed like a smart move, considering we spend half our lives on the product!I read all about the review wars happening with the online mattress companies, and was able to distill that Leesa seems to be the only firm with any ethical compass whatsoever. That was helpful. The next thing I liked was how Leesa offers the mattress for sale at all West Elm stores. Though I am not overly close to one and thus did not get a chance to visit, I felt it was a ringing endorsement of their brand for a number of reasons (mainly they clearly have enough confidence in the product that theyre willing to let folks try them before buying - and the fact that West Elm generally sells a higher-end level of merchandise).Finally, the price just slayed me. Its so affordable! In the retail outlet I visited, I looked at a pocket-coil Simmons Beauty Rest Black Hybrid Plus in a King size. This is arguably the best mattress a retail consumer can buy at the lovely price tag of more than 6 thousand dollars in-store. Its definitely an amazing product but folks let me tell you - we ordered the Leesa in a King size and theres almost no difference whatsoever! For about a thousand dollars out the door - youve got to be kidding me?! Leesa is simply amazing. Its not too firm or too plush, its just right. My wife was getting back pains from our old mattress - it was gone in TWO nights, folks. Two!We could not be happier and will be adding these mattresses to the double bed in our guest room and to the full beds in each of the two childrens rooms. Thank you, Leesa, keep up the great work!

We have a Leesa King Size Hybrid Mattress and absolutely love it and Leesa as a company out of Virginia Beach, VA. We love to support local business owners whenever we have the chance and we would highly recommend Leesa to anyone looking to buy a new mattress!

Love this company, their mission and commitment to kids in need.

Great experience! We learned about the company and the beds, no one was pushy while we tested and talked about getting a new bed. We ultimately left with a new bed and some accessories and I’m so happy we did. Best bed decision!

Amazing product and amazing company.

None of you can ever know what a positive impact your incredibly generous donation of replacement mattresses means to those who rest their heads at Rescue Mission of Salt Lake. You replaced EVERY mattress in our dormitory! Your gift will comfort the folks who walk through the doors seeking a bed each day, but also encourages each of those tireless staff members and managers who give their lives to serving our homeless friends. God bless you!

Incredible experience with an amazing staff!

This mattress is way too soft. No support whatsoever. The return process is not effortless. It took 3 weeks for them to even coordinate a pick-up (which they didnt actually coordinate, I did with the Salvation Army) then I had to store a king size mattress, box and pillow for about two months. I consider this a pretty big favor just so this company can have someone else pick it up at no cost to them. Its also worth mentioning I had to wait for my refund this entire time as well. So Leesa is holding onto over $1000 of my money and Im storing their mattress. The mattress just got picked up today, so well see how long the refund actually takes. I was also responsible for sending the receipt myself, rather than Leesa coordinating with the charity that picked it up. Seriously, just make it effortless for me considering Im already dissatisfied with your product. Call me a cynic, but I see on the website that for every 10 mattresses sold they donate 1. Perhaps these are the returns? Its nice to donate the merchandise. It is not nice how long it takes and super disappointed in the mattress itself. I wouldnt recommend Leesa to anyone.

I will admit I was skeptical to buy a mattress out of a box. I am one that wants to know what Im buying when I buy it. The commercial came on one day and stated that you can try the Leesa mattress out at any West Elm. Unlike other brands out there I did not see them show case their product within a store near by. This brand was different, and I recognized that . I quickly googled West Elm to see if I had one in my area. I was surprised when it said yes that there was one close by. My husband and I rushed in to try it out. Im not an impulse buyer by no means, but I knew the instant I sat on this bed it was for me. It has that firm but soft support, which we both needed. We ended up buying right away. We were told within the store it would take several weeks to delivered to our home. We received the mattress in our home within a week. We have had the mattress in our home now for several months, and I can honestly say I have never slept better. I wake up feeling rested which I clearly lacked on our old mattress. I would choose the Leesa mattress again... again... and again, and you should too.

The mattress is comfy not to firm but not too soft. I got a free pillow with my mattress. I ended up loving the pillow so I purchased another pillow but a bigger size. I was totally dissatisfied because the bigger version is hard as a rock! Other than that I’m satisfied with my purchase of the leesa mattress.

Ive had my mattress and pillow for a couple months now. I love it. It IS soft but actually has great support. Ill never go back to an innerspring mattress again.

Worst mattress I have ever slept on. Why do they charge so much for a piece of foam? Plus you feel like you are falling off the sides of it when youre sleeping, because its a piece of foam. Read so many great reviews and thought we would give it a try.... dont know what other people are sleeping on, but it cant be the same mattress. Dont waste your time or money!!

Took 20 days for us to receive our purchase. Monica had a lot of excuses for the delay. When we finally got our delivery notification, they delivered them to the VB Leesa headquarters and not our house. My friend bought a bed from them a week after we did and received it the same week so I believe it was an issue with the sales rep and she made multiple mistakes. We bought two twin beds, a king, pillows, two bed frames for the twins with legs, and a platform for the king.

We recently ordered a Leesa Hybrid mattress after reading all the reviews, ordering it was easy & we also paid an extra $150 to set it up & remove old mattress, box spring. The mattress was delivered by XPO logistics arranged by Leesa, however they did not remove the old stuff as agreed, they left itby the curbside saying they had no room in their truck & it will be picked up in 24 hours. I contacted Leesa & told them about XPO logistics not completing the job as agreed, we had to pay someone locally to have it removed.We are happy with the mattress, however not happy with XPO, they claimed they were not paid for hauling the old stuff, extremely disappointed with XPO logistics.

Really impressed with our new Sapira. We had another mail order foam mattress which was good, but not great. And after a year of sleeping on it, we ordered a Sapira a month ago. It’s the perfect amount of firm, sleeps cool for us and is just a really comfortable mattrees. Other family members of ours are now ordering one too after trying ours. Highly recommend!

I LOVE my Leesa, I often come to bed a little later than my wife and I dont wake her up anymore.

Had a king size mattress for less than a year and it’s already sagging in the middle. Poor quality.

My wife and I love our Leesa! A little on the firm side, but well worth the money!

Cindi Swett was excellent in presenting the features and advantages of the Leesa products and their social commitment

Mr. Battalio, you were correct in your review from 3 months ago.Leesa is now located in new offices at 33rd & Pacific Avenue.

Very decent mattresses for the price. Not great to sit on compared to sprung mattresses but the most comfortable sleep Ive had aside from the very best hotels.

Excellent staff that led to purchasing their mattress.

I was immediately charged for mattress and delivery. The delivery company that Leesa uses has the worst possible reviews. When I tried to contact them there was no answer and no way to leave them a message. After no delivery, I had to cancel my order for a refund. The Leesa rep didnt have any interest in helping me with the situation and said it could take up to 90 days for delivery.

I complained about my mattress sagging after only 3 years and no one will follow up with me about a replacement. What kind of SCAM business are you running here? There’s supposed to be a 10 year warranty. 😡

Awesome mattress. Good for all sleepers

Great product

They are currently moving locations so dont try coming to the address listed.

Cool space

Near place