These folks are amazing! After spending a month trying to schedule a dryer deliver with a different appliance place, we finally cancelled that purchase. My wife stumbled on these guys and in two days we had a dryer delivered with a new cord put on when they realized it needed it.Polite! Professional! And, when we realized that we mismeasured the space, were willing to change the dryer out the day of the delivery. So, so, good!

When my refrigerator died today I was pretty hysterical. Rob was at the helm of helping me pick a new very decent nice fridge delivered by Juan and Juan lol such nice fellows very nice people. I found out that I didn’t need to replace my fridge at all rather it was just a broken plug in the wall I was desperate and very upset. But without explaining all the gory details I can say Rob really worked with me on fixing the situation and I just very much appreciate that he showed me empathy for my situation. I have purchased 2 appliances now from him and they work perfectly. Just want to say thank you to these guys I would never be able to purchase new appliances and their’s are just perfect. Thank you so much Rob and to Juan and Juan.

Went there today and bought a kenmore dryer. Christina was wonderful. I sent my husband and son to pick it up and it was at my house and installed within 2 hours.I am very happy!

I had an appliance to be tossed, so I called Rob yesterday and set up an appointment for a pickup today. It was all handled immediately, professionally and completed on time with absolutely no hassle. The pick up guy was very nice, friendly and strong! I didnt have to touch a thing. Will use them again whenever the need arises. Dont hesitate....

Very happy. Bought it last night and it was delivered this morning double door refrigerator pretty clean 1/2 to 1/3 the price of new . Wow why buy new.

Customer Service was very helpful. The process of renting to own was very simple. When I had questions about my account, the staff took the time to make sure all my questions were answered and accurate information was given. Their products​ are in good shape and look new.I would recommend them to anyone. If I need something they offer I would not hesitate using them again.

Very great customer service and good quality machines. Been renting our washer from them for over a year now and our dryer for a couple months. No problems with any of them. Highly recommend this place.

I recently purchased a pair of Sub Zeros [all refrigerator and all freezer] that were advertised on Craigslist. I spoke to both Rob and Steven several times before I took delivery of them. I let them know during every phone call that I needed their warranty in writing, [the ad listed a 90 all parts and labor warranty] and that I needed for them to install the units in order for my home warranty to cover them. I took delivery this past Sunday and paid them the full price for the units, delivery for each and a fee of $125 to haul away my old units. They asked for my check once the units were installed and mine were on their delivery truck. When I asked for a receipt, the driver called the office and spoke to Carol, and let her know that I needed a written receipt. I also spoke to her and let her know the specifics I needed on the receipt: Price, delivery, installed and gave her my email address since that is how she indicated it would be sent. THEY HAVE REFUSED TO SEND A RECEIPT, ANY RECEIPT. I HAVE EMAILED AND TEXT THEM MULTIPLE TIMES AND THEY WILL NOT RESPOND OR SEND A RECEIPT THAT INDICATES THE SUM PAID OR THE ADVERTISED WARRANTY. THIS WILL RESULT IN MY HOME WARRANTY NOT COVERING THE UNITS. I HAVE JUST EMAILED THE STATE TO ASK HOW TO FILE A FORMAL COMPLAINT AND MY NEXT STEP IS TO FILE SUIT AGAINST THEM IN SMALL CLAIMS COURT AT THE VERY LEAST. If you purchase or deal with this company, make sure you have your receipt and warranty IN HAND BEFORE YOU HAND OVER PAYMENT, OR LIKE ME YOU MAY NEVER GET IT. Fortunately, I printed the CL ad that fully details the warranty before they deleted the post, as it will be used in my court suit, so I suggest you do as well.

Awesome customer service, rented from them for almost 3 years and never had an issue. Good response for maintenance calls and pickup and delivery left no damages to the house. Would highly recommend!

I have rented a washer and dryer from E-Z rental for about 2-3 years now. Always great customer service and helpful. I would recommend them to anyone in the San Diego area. It is an affordable way to have a washer/dryer that includes service!

So my 2 stars in lieu of a 5 star rating is due to some very simple and inexpensive customer service.First off, the actual rental was fine. The fridge did what is was supposed to and did it’s job for our temporary need.The issue I had was this-I confirmed, prior to renting, that it had an ice maker. When it was delivered, it had a water connection “tube” for the ice maker connected to the unit. I attached it to my water feed, but the connection leaked. Upon closer look, the gasket inside the water tube was completely dried out and would not seal. So I traded texts with them and they basically told me to “go to Home Depot and buy one”. I told them that I would prefer they provide it, but for a $10 tube, and relatively easy to install, I would just deal with it-but I expected to be reimbursed for the tube. They told me to keep the tube at the end of the rental and would not reimburse me.Kind of a bush league move on their part. For $10 they would have earned my business anytime I need a rental or their service. Instead, they earned 2 stars and my ten commendation to the world to look elsewhere for your Vista rental needs.I would welcome a call from their ownership to explain themselves. They had ample opportunity to make good during my rental period. But they close to do nothing. It’s so hard and expensive to earn a customer. The $10 was not the issue. It was their total “it’s not our problem” attitude that turned me off.12/27/2019Interestingly enough, after a full 11 months, the owner replied to this today. Clearly this person did not read my review, or chose not to understand what I said. Anyway, I had long forgot about this incident until they replied with such a half hearted response. Im over it, but will not recommend this place.

Good selection of appliances positive after purchase support . Overall very smooth process to get a product I needed .

EZ Rental was really great!!! They were quick to drop off our washer and dryer, which was in excellent condition and we never had a problem. The gentleman who came was very polite, and easily and quickly hooked everything up. They were also very honest about picking up our unit a few days earlier than we wanted just so we wouldnt be charged another month for just a few days of use. I 100% recommend them! We only stopped using them because of our move to the other side of the country

I have been a customer of E0Z Appliance rental with my stacked washer/dryer. I have always received excellent service from Rob and his staff. I recommend their business for anyone that needs to rent any appliance.

IF NO STARS WERE A THING!!!! E-Z rental delivered the washer and dryer on Sunday September 3, 2017. I go to use the washer and it smells like mold really bad. I emailed the email they use to email me previous and use there contact us on their page. I did this 3 times and no response. I finally got through when calling them and I told them the issue. They didnt offer to bring a new one. They said our pick up Tuesday and Fridays. If we pick up you have to pay a $75 per appliance and pay back the free month we gave you. I havent had the washer a week when I called i dont believe I should pay for anything when the washer is a health concern. I would not rent from them. I went out and bought a brand new one and it was nicer and way cheaper then what they were charging me.

Everyone there are very friendly and very helpful in choosing the best appliances for out new townhouse.Delivery was easy,including the exchange of fridge (we needed a bigger one) !!!Thanks everyone there at E-Z for being so helpful and for having great selection, prices are very good also.Jerri Irwin

I have been a customer for EZ Rental for a year now. I have not had any problems with them nor with the unit we rented. Now were moving to a house and we re signed a lease with them. Rob, he has been very helpful from day 1that I contacted him. Everything has been a piece of cake. I will continue to do my business with them and will definitely be referring them.

EZ Rental made it very easy for us to get our appliances, and remove them. They worked with our schedules in removing the appliances. Even when we had a set time to have them removed, they were more then willing to come whenever was convenient for us. They had excellent customer service on the phone, were very polite, and the entire process was very quick.The man who came to set them up and remove them took less then five minutes. It was very convenient for my husband and I, and I would recommend using them in the future!

Always super friendly and helpful! Great service and if anything got broken they’d fix it. Sad that I’m moving and won’t be able to rent from them anymore

Just came down to them being unprofessional. They took my dryer that I owned after saying that they would have to confirm with me later that they could and never actually doing so. I called to get my dryer back because they never confirmed pick up in the first place and the manager proceeded to argue that the lady never told me that she would confirm later just because she eventually wrote something else on the order. He proceeded to tell me that Id be willing to say whatever I could to get my dryer back because it wasnt written down that it would be reconfirmed. I get backing your employees but this was beyond overbooard.

We purchased our used washer and dryer from E-Z Rental 5 years ago for an amazing price and since then have had nothing but fantastic friendly service from them. The owner is an honest, reliable and knowledgeable person and we couldnt be happier with our purchase. Very highly recommend their business

I have rented the W/D from E-Z Appliance Rental for two and a half year. The W/D worked nicely, with only one time of maintenance needed. The maintenance guy came in a couple days and he quickly fixed the problem.The other nice part is E-Z Appliance Rental never raised the rent price. Absolutely recommended for apartment use.

Very easy process. Had nearly new stackable washer/dryer in my apartment quickly and efficiently. Technician was very professional. EZ hauled off the non-functional equipment. When I moved I just called them and they picked it up. Exactly what you’d want.

From start to finish everyone was AMAZING! Highly recommend to anyone looking for lowest rates with good customer service. If I could give more stars I would!! :)

TL;DR: Buyer beware - dont expect post-purchase support or courteous service.The purchase experience was ok-ish. We purchased a washer from them and they arrived somewhat around the expected time, placed the washer where I wanted it, and hauled away the old one. The problem came when I experienced an error with the new washer. I sent several emails that went unanswered and finally had to call, after a bit of back and forththey sent a tech out to fix it, at no cost, turns out to have been a temperature sensor. The tech replaced the sensor and was on his way. We continued to have intermittent problems with the same error code, but were in the processes of purchasing a new house and decided to deal with that after moving. I called to explain the problem and was told that a tech would be out to look at it. I said we had moved and provided the new address. The tech arrived, took the washer apart, said oh, the sensor is unplugged, plugged it in and handed me a bill for $89!!!! Mind you this was the sensor that he had installed last time he was out.I grant you that we were now outside the 90-day warranty window, and yes we had moved the washer, but the problem had been happening for weeks. Given that it was the same thing he had fixed before, and that no mention was made on the phone about a possible charge, I was astonished to get a bill. I then got a bill in my email for $89. I responded and explained the problem. I got a re-send of the same bill for $89 the next day, without explanation. I replied again explaining my issue with the bill. I then got a bill for $39.95 followed by a very rude phone call where I was constantly interrupted and berated. On the phone call, I was told: Pay whichever one you want, its fine, we wont ever service you again anyway. Before I even got back to my desk, the $39.95 bill had been deleted and the $89.99 bill had been re-sent along with the message REMOVED $39.95 INV- $89.95 IS DUE FOR SERVICE AFTER MOVE.We have paid $89.99, but you can be sure we will never contact E-Z RENTAL BIZ for anything in the future.

Dont know why people give this place a good rating. Very unprofessional staff. Our washer was leaking and we called and asked someone to come out and fix it. They called us and got our schedules to work around, text us the next day to confirm the time we planned on and it wasnt the time we planned on. They then start to say its our fault that they didnt get our schedule correctly. Someone eventually comes to fix the washer and they dump dirty water all over our floor and say its our fault that the washer is leaking. Would not recommend renting anything from this place.

Rob is great to work with. They are incredibly responsive and well priced. They delivered and picked up without any hassle.

I have rented from EZ Rental on and off for years. Awesome customer service. So nice always. I would Definetly recommend to any one!!

Have had my washer and dryer for two years and never had to call for repairs . The dependability was a plus but the staff was GREAT! 😄

Excellent customer service with Rob and the delivery/haul away man (dont recall his name, but looks to be in his 20s).We have had 2 washers and one dryer with E-Z. One washer stopped filling up with water, so I called to replace and received one that worked just as excellent (before the 1st one broke). There werent any fees for haul away or replacement. The deliever/haul away man was very kind and quick.We lived in Oceanside and moved to San Clemente and E-Z was able to transfer our rented appliances within the same week.Overall their service is excellent and I highly reccomend. I have had no problems with staff and the only issue I had with the first washer was resolved very smoothly.Thank you for keeping my clothes clean for two years!

Place sucks. Bought a fridge from them while back. It was filthy when we looked at it. We were promised it would be cleaned before delivery.. it was not. Lots of mold thru out and old stickers that never got removed. I called directly after delivery and I was told they were sorry that it was not cleaned correctly. And that it would be discounted. Then the ice maker quit workin shortly after and it took 6 months to get it fixed. But it wasnt fixed. Then another 2 weeks to get the wrong part ordered. To this day the ice maker does not work. I do not want them back at my house. Very crooked company. Super sorry I ever rented from them. I could have and should have bought a new fridge from any other company.

Very happy with the service. Had a location for the install, but the crew got it done!

If I could give them zero stars I would. This unprofessional company came in, set up their dryer and took my dryer without my consent. After calling to retrieve the dryer and speaking to the manager, the company refused to return the dryer because they said they got a verbal agreement to take it, which is not fact. After stealing my dryer the company went on to tell me that they cannot return it because they had gotten it scrapped. Very rude, unprofessional staff and management.

Quick, fast and super efficient. Thank you

I got a good military discount and fast and easy service!

Horrible! Very bad customer service and they are not upfront about fees. They also like to try trick you into a lease to own 1 year contract when a 6month rental was all i requested.

Rob and his staff were great and the refrigerator we rented was spotless. We definitely recommend them if you need an appliance.

We have been working with E-Z Rental for the last year. We are renting to own a huge French door fridge, washer and dryer. When ever I have had a concern E-Z Rental has been quick to respond, helpful and very friendly!I highly recommend E-Z rental! For their great service, friendly staff and quick response time.

E-Z Appliance Rental far exceeded my expectations. We were in a pinch a few months ago when our washing machine bit the dust at the worst time imaginable. One call to Ron at E-Z Appliance Rental solved our problem. The customer service was exceptional in a day and time when that is not the norm, the washing machine was delivered within 48 hours by a very polite and courteous delivery driver, the machine was super clean and nice and worked great, and the price was perfect--actually less than I had anticipated. When we got ready to move last month I realized I had done everything but call to arrange a pick up of the washing machine and was worried because by that time I only had two days left before I was supposed to have everything out of the house. And once again E-Z Appliance Rental exceeded my expectations with excellent customer service and by having the washing machine picked up with in 48 hours. Everyone I talked to there was easy to work with and eager to meet my needs, their prices were the best I found, and the washing machine we rented was in excellent condition and worked like a champ--I was very pleased and impressed all the way around!

E-Z Rental has very good customer service; and they very good equipment as well; I stayed at Gables Summerset while renting and their delivery and maintenance response is very quick.

Decent appliances, horrible customer service.

Why cannot I rate this flake horrible?? Yuck...Liars and cheats. Lunatic running this scam shop tells me he has a nice Kenmore cannot tell the age but so great and blah blah blah so I check the serial # on the contract and the dang machine is 17 years old after calling for replacement parts which many are not available, so I said ok I would lease it instead. The flakes sends a machine trying to sell it to me for the same price a brand new machine costs and I told them no I would rent it Then after installed the idiot owner screams and yells at me and the installer ongoing and demand 6 references on me and a copy of my social security card and drivers license he was insane, and I gave him some info and realized I cannot do business with such a hostile flake and sent the machine back only to be told I have to pay a delivery charge, blah blah blah...the prior day he so sweetly said we would bring it by and if you dont want it no problem now he says he is putting me into collections.filed a police record on this scammer and he will be toast with my connections..Ha what a scammer and flake. RUN.... do not walk ....away from the sociopath that runs this scam outfit...and FAST...I am going to Angies list, Better Business Bureau and Attorney Generals Office etc. to file complaints. He belongs in jail. Creep from Hell.Update>>>they are sending me a bill for trying to dump the old machine on me...sending me a delivery bill for $65.00 and if I dont pay it goes to collections!!Hmmmm they told me they would send it over for me to see and if I dont like it they will take it back. Then they yell at the delivery guy because he was a nice guy and he installed it to prove it worked and they told him never to install it until the agreement is signed. I heard him yelling at the nice delivery guy just berating him on and on. It is so obvious they pretend they are nice and then they think they are clever and gottcha....NO I REFUSED THE MACHINE..SO HOW CAN THEY CHARGE ME FOR DELIVERY??? Dang...bunch of losers in Vista. You can bet they are uneducated loser predators, just do yourself a favor and STAY AWAY. trashy people trashy business.UPDATE....threatening phone calls, threats to send me to collections, threats that they charge interest rate, ............

Great prizes, they are very friendly, and a geart inventory.

Lots of selection and easy to work with!

Delivery was great and equipment is great.

Fast and great service

Not upfront about extra fees. Extra 25 here and there. Not okay with also tried to charge me for extra months i wasnt using it for.