I used to love visiting this store so much that I originally gave it 5 stars. However, my last few visits have been pretty negative. These are things from the last few visits... I dont know what happened to this store, but I wont be back again.1 - An expensive item had a price very clearly displayed on it. Shelf price was $80 higher than the displayed price. Staff initially argued about honoring the displayed price.2 - Waited more than 10 minutes at the cutting counter with no staff person there, even after requesting assistance. Left the fabric rolls on the counter and walked out.3 - Rang the bell at registers to check out. Heard Be right there called out. Waited 8 minutes before setting my things on the counter and walking out.If a store cannot treat customers as though they matter, they do not deserve their customers. I am thankful that Hobby Lobby is here now. Service is always exceptional there.

Nice and clean. Beautiful store. Love how they have everything set up. I have to have things simple for me or it gets too Confugeling and they have it clear and easy. I love it! I went in and they had a sale which made everything perfect and even better priced! I am goin to be making jewelry and I now have lots to start it! I am excited!!! Thanks yall!! I shall be goin back often! ❤❤❤ definitely recommend coming here!

Some days 3 stars and other days, 5. They have what they have and its usually enough to get your projects going but you might have to venture online to get everything you wanted. All the seasoned associates are super helpful and they are all polite. Order and pick up in store, there is always something good in the clearance section in the back.

Joanns always has good sales and the staff are very helpful!

A Great Experience! Just before Xmas, I bought yardage at Joanns in Olympia, WA to make dinner napkins out of for gifts. Several of my recipients wanted to know if they could have a couple more. Back at Joanns in OLY they were out and a computer check said that the only place anywhere was joanns walla walla and they only had 6 yards of that pattern! I called Walla Walla and a helpful young woman looked and couldnt find it, But she had an idea! She engaged a co-worker and they both scoured the shelves and voila!!! They found it and called me back. I purchased it and they sent it to me the next day. All my friends and family are so excited. And I am so proud to give Walla Walla Joanns Fabrics a five star rating!! Well Done, Walla Walla

Very friendly & knowledgeable staff, eager to assist customers.

The customer service was amazing,the cashier was really friendly

Nice craft store a little pricey, but good friendly staff and nice selection of items.

Very helpful for a guy who is lost in a fabric store. Great staff. Got me to exactly what I was after. Super Veteran discount too! Thankyou! Tim

Great store.

Found things i didnt know they had...

Sometimes you have to wait for assistance but the staff are typically friendly and helpful!

Love how I get greeted right when I walk in the door. Super pet friendly. Best customer service I’ve experienced in a long time😄

Jo-Ann Fabrics is a great place to shop for material

Covid safety measures now consistently practiced here

Great store very friendly and great service great place to shop.

Great place to get all my cricut supplies. Clean store and easy to find layout. Fabric selection is superior to other places in town. Their return policy is no questions asked even without a receipt. Customer service was great today and very friendly service.

We did the store Floor It is a Nice store

Increasingly disappointed with the high prices. I dont go at all unless I have a coupon.

A bit messy and chaotic but good nonetheless

Staff was very knowledgeable and helpful. Extremely happy when I left the store. 👍

This store is excellent. Many craft items and fabrics to choose from. Since I do more knitting and crocheting, I have to say the yarn section selections could be much better. The buyer needs to research more of whats trending in fibers.

Today I had a most wonderful experience at Joann fabrics. Assistant manager Lucinda was marvelous. She helped me with particular problems and gave suggestions, always with a smile. This was in walla walla.

Good,Dident buy anything.

They are pretty well stocked but way under staffed. Last time I shopped there, there were only 2 employees on the floor. I’ve been there when there was only one.

Complete lack of fashion fabrics and what little there is is just polyester, nylon or acetate, which all of are just plastic. Every other month, there is less and less for garment sewing. I shoukdnt have to go on the web for things that must be seen in person. If I order, Im stck with it, which is a totsl waste of my money.

I love JoAnns Fabrics and Crafts! Theyre my first choice for all of my crafting desires!

Good wide range selection of fabrics and crafts. Always rotating holiday decor. On top of current crafting trends. Lots of good sales. Staff has always been very helpful, even can do special orders. Solid reliable store.

That store has everything and more! I could get lost all day in there

If you are into crafting its a great place to go

Fun

Joann Fabrics generally has what we need for fabric, findings and other accessories, but our store doesnt have enough staff and they dont necessarily follow the law during the pandemic. Maskless customers were wandering around. Apparently they dont have a manager at the store currently. Kind of hard to believe, but thats what a floor employee said.

Great service, friendly staff, good selection, easy to shop

They didnt have any candy melts in chocolate now I have to drive over to the other side ofWalla Walla to Walmart and I hope to find them there.

Great place to get your fabric for quilts. And costumes

If you shop online youll save yourself a lot of money, online something thats $5 will be $10 in the store.That aside I went in to buy something simple & since Im from Oregon I dont have to pay Washington sales tax.. My husband number is the one set up with the store account and the lady wouldnt let me use it as his name, my husband, didnt match my name.....even though I had my Oregon ID and the same last name..So I had to make my own account with about 5 angry people behind me...Next time Ill shop online.

I had an awesome time. Nice place to get lost for little while. Nice stuff on sale.. got myself new sewing machine . Plus its my 1st sewing machine..

I love going into this store I just started sewing about year ago and they are always right there to answer all of my questions

Went in to find sweatshirt fabric to repair some sweat pants. None to be had.

People are nice but the yarn selection is a bit lacking. They are more than willing to order what you want/need though.

Friendly staff, great Halloween decorations selections!!

We visited 5 stores looking for home decor fabrics. Joanns had the best selection.

Versatile for fabrics, crafts and notions. Good prices and sales. Easy to get to and plentiful parking. Staff was kind and friendly.

The Walla Walla WA Joanns is clean, roomy, and well-stocked. I especially appreciate the always friendly and helpful staff.

Of the two Craft stores in Walla Walla, JoAnns has the most fabric. Their fabric counter employees are much more pleasant than most of the other JoAnns, which is very refreshing. If they are looking for suggestions on ways to improve their store, I would suggest sweeping on a regular basis, and improving the lighting.

Helpful staff, wish I wasnt passing thruWould $pent more if I was not slow others down.

Cute store. Lots of clearance friendly service

Friendly, helpful staff. Great selection of fabrics and crafts.

Good choices.. love the coupons nice staff

Niçe and easy

Amazing sales with the app and very friendly, helpful staff.

Great place to shop.Wish that my local store in Kent sold decent sock yarns. But cheaper online, any way.

Great customer service. The employees are very helpful. Its not a big with all the features of a Jo-Anns in a larger area so at times the items in Stock can be limited.

Got just about everything you need as far as fabric sewing equipment great place for hobbies friendly helpful staff

Great variety and fun

I just went to look, didnt buy anything, maybe next time

I love this store its always got great service and good prices

Its a decent little store, friendly staff Is a huge pluss.

Super helpful staff

Great

Love their selections, prices are higher than Walmart for some things but if you would rather avoid a class/family reunion than its worth the price

Hardly anything on shelfs and they are not enforcing mask rule.

We love Jo-Anns you can always find quality home decor at reasonable prices. We have a small area to place Christmas, so when we found a lamp with a winter theme we bought it to use throughout the holidays. Thank-you JoAnns Fabric.

Helpful staff but they didnt sell any feet for sewing machines. Thats a pretty basic staple of sewing.

This place has tons of different cool stuff. Great store for art stuff.

Fabulous sales and huge selection of fabrics. Fun app with lots of sales and coupons.

Lots of product. Very enjoyable

Love the store has e b everything that u will need to sew a dress

Loved iy

Great Customer Service, As Always! So helpful with my sewing and crafting needs

Started shopping here for mask materials for my granddaughters

Many things for arts & crafts. Material for quilts. & many other sewing projects. Every thing you need to finish a quilt.

Ive worked in customer service for many years and pride myself in being as helpful and kind as I can be. If I could rate this with less than one star, I would. I cant begin to describe how awful my experience was trying to find help while looking for something in JoAnns in Walla Walla. When I finally found the help I needed the older lady Cathy was very grouchy and rude. She made me feel very uncomfortable in my experience and didnt even point me in the right direction. I decided not to purchase anything from there and found what I needed at Wal-Mart where I received 10x better customer service.

Jo-Ann Fabrics have really great sales! I love going here for any of my crafts such as beading/jewelry, scrapbooking or knitting!

I love this place always find great ideas for diy projects.

Love this place

Great place to buy beads and beading supplies in a pinch

Wide selections of fabrics, notions, and crafts. Those who work there are nice too.

Just purchased fabric and trinkets at this location and had a bad experience. Beth the sales manager was pushy, had aditude and provided a poor sales experience, she allso seized my personal property and searched it without my consent for coupons on my personal email. I work in marketing and customer service and honestly the experience was unacceptable.

This is a big store, not a lot of fabric for sewers anymore, but with an excellent selection of craft supplies.

Love how there is always sales and you can get coupons from there app.

Great if you need craft supplies and cotton yard goods.

Love shopping at Joanns. The prices are affordable.

Joann Fabrics is Fun. Lots of potential everywhere I look.

Smaller than most other branches Ive been in. Employees are always nice.

Excellent help from store staff in fabric department!

Well organized, Great sales, Good variety, and Clean. No sales tax for Oregon residents.

There is so many fabrics to choose from, I find it hard to decide which one to get. The staff is very knowledgeable and they find what you need.

I always find what I need there.

They helped me real quick and very friendly.

The service was great

Great store the people are very helpful. I shop there all the time

I just love joanns.

I always find something fun here whether its crafty or seasonal decor.

Great place to find all your crafting needs. Friendly staff.

Always great service. Coupons on their website!

They have all kinds of things.

I spend WAY TOO MUCH money here. One of my most favorite places to shop.

Understaffed, and POOR customer service. I expect better from the ONLY fabric store in my town.

Love this place but it has its hold back