I have had Service done a few times here since recently purchasing a Charger and both times I was really satisfied. The Staff is willing to go the extra mile but I mostly worked with Judy and I can tell you she is very knowledgeable with Vehicles, including my specific Make and Model. Also some Tips from her in regards to my vehicle have worked out well for me so I will definitely be back in the future.

This Was The Best Car Salesman I Have Encountered Ever! No Pressure !! Just Very Laid Back & Respectful!! A Customer Had Ordered Food For Him In Which He Had Already Ate But Offered Me The Food Instead. I Was Definitely Hungry. I Am Definitely Pleased With The Professional & Well Mannered Attitudes Here!! DALE, Thank You For The Opportunity To Meet You & Helping Me To Ride Away In My First Ever New Vehicle!!

Jimmy was our salesman. He was so very friendly and he treated us like family. We bought a really nice rave4 from them. The service was excellent and he even delivered the vehicle to our home. All the gentleman involved with us were so very helpful and friendly. It was a very wonderful experience. We would highly recommend Jim Riehls Dealership for your next car purchase you wont be sorry.

All I needed were wiper blades and the lady who checked my vehicle in changed them while I conducted business at the parts counter. This is my second visit here and both times I have been impressed with the service. I will continue to bring this and my other vehicles here going forward.

First off, i want to say the experience is super easy. I was helped by Marco, and Jimmy. They both were super informative and very helpful as to numbers and your options based on the situation. I highly recommend going to either of them! Super nice people that work there, and they are willing to work with you as best as they can! Love my Cherokee Trailhawk i just recently leased from them!

Amazing sales staff. Fair deals, honest brokers. One of the good ones.

Explained that I need to get some work done ✔ 🚶‍♂️ me to my car really nice people

Ryan Byrnes was awesome to work with and the process of purchasing my new vehicle was a great experience, the rest of the staff was great as well and very helpful.

Nick was great! Jim Riehl’s is by far my favorite of any Chrysler dealer. I won’t go to any other Jeep Dealer.

Ryan was one of the best sales people I have had help me in a very long time. Very attentive, listened to everything I wanted, etc. When I picked up my new Cherokee, he went through everything with me, made sure I had a full tank of gas and so much more. Everyone I came in contact at Jim Riehls dealership was awesome to deal with.

What a great experience. The salesman Josh took very good care of me. While the vehicle I purchased was being detailed he gave a loaner at no charge. Also the plate I transferred was a bit worn he replaced it with a new one. I recommend this dealership.

Treated me extremely well, addressed all my mechanical concerns in a timely manner,even brought me in to the shop to talk with the mechanic. I would recommend them to all my friends and family.

The body shop hit a home run again! Vehicle looks great and was finished in a reasonable amount of time. Bill Harrison, shop manager, is down to earth and easy to work with. I recommend them!

If you need to sell your car nows the time to do it. Go see Jimmy in the used car office. He bought my ram it was a simple process didn’t take long at all. He cut me a check on the spot. Plus I forgot my sunglasses in the truck and I text him after hours days later and he had my glasses on his desk first thing in the morning. He’s a guy you can trust your business with.

I was taken very good care of at Jim Riehl’s and I can say they truly are Friendly. Judy signed me in and kept me informed on my vehicle status. I appreciated her help. She was a delight!

Ryan Byrnes is fantastic. He was my sales associate. He has continues to offer service even after the sale. I plan to go to him first for any future Jeep needs or Jeep vehicle purchases.

Ive bought 2 Jeeps from here. Theyll go the extra mile to make you happy. Ill buy my next Jeep from them as well. Would recommend them to anyone.

I recently went in for an oil change and tire rotation. Service was okay( not for certain the tires were rotated, because the front passenger tire had a dark brown smudge on it, and that same tire was still on the front passenger side. However, my representative Dan was amazing, he even escorted me back to my vehicle. Now that has never happened!

The service team was very friendly from start to finish with my service and questions . They were also prompt with my apt and call back and overall I was very pleased with the whole process. Keep up the good work 👍

Wonderful Experience! I walked in worrying I wasn’t gonna be able to find/get a car, and after finding my NEW car which I love😍 Joe helped me through the entire process and took the stress off of me! And even helped me with financing and got me an AMAZING deal. I definitely look forward to working with Joe and Jim Riehls Friendly Automative in the future ❗️

Said exhaust was fine it fell off they blew me off inspected brake system said ok two weeks later replaced whole system do not go there !!!!!

Joseph Gjolaj did an absolutely incredibly job. From the car walk through to the financing/insurance, he was a one stop shop. He even managed to secure a considerably lower insurance rate than what I saw while rate shopping by myself. Would highly recommend!

I have nothing but AMAZING things to say! Ryan B was recommended to me by a family member and he couldnt have made my first car buying experience any better!! Everything went so smooth and so comfortable!

Brought a charger in for an easy oil change (my first time taking one of my vehicles in for any simple task). Dropped off the car perfect, and picked it up with an exhaust leak. Even with an indent in the exhaust from the lift, they tried to convince me the leak was created from rusty exhaust pipes. They temporarily put it back into place and I had to take it elsewhere to fix their mistake. Fast-forward now 4 months later, I go to change the oil myself, and notice the complete wrong size of filter that is recommended for the car. Not sure if this is typical work or out of ordinary, but if you can do it yourself...dont take it in.

This dealership has always provided top notch service, from leasing to used cars where I bought my Dodge Durango. I recently had service done after 2 years and the service department also exceeded my expectations. Happy customer!

Great experience. Very helpful and accommodating on the purchase of 3 Jeeps. Definitely will recommend the dealership and think of them first. Thank you so much!

Exceptional Customer Service! Ryan went above and beyond to help us get our new Jeep. Highly recommended.

The service rep was very friendly and I have dealt with him in the past. His name was Russ Cusumano Jr. and my experience working with him has always been great. The loaner car process was quick and easy as well. The entire process was quick and my car was ready when promised.

If I could give this place a -10 I would! I am one of the most easiest people to ever work with. I don’t give people a hard time. Very easy to please and would recommend others based off my experience. This place here I would NEVER IN LIFE GO TO FOR SERVICE AGAIN! The lack of communication first. I had to keep calling to check on the status of my car just to only keep getting charged more money because they couldn’t find the problem. Popped up yesterday after I had already received a call earlier that day asking for more money. To all of sudden they found the problem but still didn’t call to tell me. The money clock was still rolling. Now 900$ dollars later they found two wires Burnt together. A call for the second time since last Wednesday since it’s time to collect indicating two more problems with my car that for a fact were Working when I brought my car in. The manager over repairs told me they are not replacing. So I’ve been left no choice to escalate the problem with corporate and my lawyer. Not only for more damage but for being unnecessary charged and refused to give me my star report and Eric at the cashier wouldn’t give me the Gm of that dealership

WOW is the main word I would use in dealing with my salesperson, Travis Hixson & Sales Manager, Marco Nanni. This dealerships name fits perfectly! The extra miles they went for me was beyond my expectation since I have had a couple of terrible experiences with used car dealers in the past. If you are looking for a reliable used vehicle, this is the place to go. My heartfelt thanks goes out to not only Travis & Marco, but the service department for doing what needed to be done in getting my vehicle ready for the road. Thank you again!

I was left stranded in lamberteville after service was done fixing it. Battery was dead when I recieved the car back. Battery was replaced last July by another chrystler dealership otherwise they would not have replaced it. Completely denied responsibility. I spoke with the cashier when I brought the car back(had to take a day off work). She stated the porter had to jump it to give it to me that morning. Russ even went as far as to say their was no way it was their fault because all new cars shutoff after 10 mins if things are on. REALLY! Is that why the cashier says it happens all the time?Drove an hour and a half to get stranded.These people do not have your safety in mind.Wouldnt have been good if I had to stop in Detroit for gas and got stranded their!.

Very friendly and fast service. Brought my 2010 Chrysler Town and Country in and they had me out very quickly.

The best service. Bob and his crew are fantastic

Purchased 2 cars from this place. Had an issue with the second car I purchased. Called and talked to them and they told me too bad. Tried to contact a manager and they never contacted me. Customer service is no goodEdit: I tried multiple times to contact the dealership/management. You couldnt be bothered to return my call. You guys screwed me over, did it on purpose. Once you have the customers money, you stop caring about the customer. Stereotypical used car sales.

Ryan Byrnes was an absolute delight to work with and helped get me into an amazing 2021 Jeep Grand Cherokee Limited at a very affordable price, which was less than other dealerships we visited and had previously leased through. He was kind, patient and genuinely a very nice person. I look forward to working with him again in three years!

Judy Leader provided exceptional customer service and support helping with my wheel replacement using the insurance I had. She explained how it worked, maintained contact keeping me informed of details and when the new wheel arrived. Super friendly and great follow up thru the process until the end. Thank you for Judy in your service department!!!’

Wonderful dealership! Got my car without any hassle and for a great price. Got to test drive it thoroughly and everything looked and worked like it was brand new despite it being a used vehicle. Travis was a great person to work with as well - 10/10 would visit again!

Complete waste of time. Had a scheduled time to show up wait around all day while he helps other customers to be insulted by a low offer. This after non stop texts offing thousands more than my off from KBB. Doesn’t seem like the most honest people selling used cars, either that or just wanted to brush someone out the door he didn’t have time for.

Terrible place to shop for a used vehicle. They’ll low ball you on any trade in, tell you it’s got a lot of problems with it and thousands of dollars of damage when it really doesn’t. And then when you go to buy a vehicle for them, they don’t work with you on the price at all. They’d rather have you go to a different dealership and buy their car than lower their prices. I found a very very similar vehicle at another dealership, told them about it, they looked it up online, even agreed with me, and they STILL wouldn’t beat that dealerships price. Needless to say, if you want to spend more money then go here, if not, look at some place else.

I come here pretty frequently for oil changes, repairs, and general maintenance. Ive never bought a car from here but this would definitely be one of my considerations if I were looking to buy. Last time I was in, I was helped by Russ in service and he was really knowledgeable and super helpful. Ive also worked with Bob and have never had any issues.

Worst customer service ever. I can not believe there name is friendly. Service department calling me a liar about how my control arm snapped off. There is no damage to the exterior of the vehicle but they saying I had a collision. This will be my last time leasing from Chrysler capital. And Jim Riehl’s needs to check in about his employees. WORST DEALERHSIP IN MICHINGAN. Do not go here. Trust me.

Additional $4000/11 months and $2000 over dealer retail!!!! Beware, Mike, Marco and Lenny all tried to pull a fast one and probably get away with it from unsuspecting, or less experienced buyers! After leasing from this place for 3 years, we returned our lease and needed another vehicle. Mike found a suitable vehicle, and we went through the bs back and forth financing game with Lenny. After telling him we were comfortable with a payment around $350, Lenny first returned with a payment of $450! Second attempt $399 and finally with $1000 down, a payment of $349 for 75 months! Unfortunately the car was not ready to take that day so they were to call us on Monday, after the vehicle we wanted was certified. So Monday comes, they call and say the paperwork is all ready and we can drive the hour fifteen to get there. We arrive and pay the $1000, then proceed to sign all the paperwork. When we come to the contract, the first thing I notice is that this $18,000 was being priced at the top of the contract for $20,000 plus. I swallowed that inflated price (they refused to tell me the price the previous day) and I proceeded to read the rest of the contract. When I got to terms, it said 84 months! I said this is a mistake, which I thought it was, and told them to fix it to the 75 months we were approved for. Lenny took it to Marcos and came back and said he would knock off a couple of bucks. You can imagine my frustration, trying to slip in another 11 months or $4000 on top of the inflated price! What a joke. We walked and drove away. Mike the salesperson called 5 minutes later and said Marco asked why we walked away from the deal! What a joke. Avoid at all costs. How many people have they scammed this way! This is why car salespeople have such a bad reputation! PS, found the exact same vehicle in the color we wanted to begin with, with no hassle financing through the exact same bank at Monroe Dodge. Go see Mark at used car sales. Highly recommend this place!

My 2020 Jeep Grand Cherokee would not start. Apparently the battery in the key fob died. Havent had the car a year as yet. Cost of battery was under warranty.I called Russ in Service and he told me how to start the car. I then drove it to Service and they installed a new battery in the key fob.They are a friendly group of people and easy to work with.S. Huebner

Ryan B. at the Sterling Heights location was kind, friendly and knowledgeable. He helped me get out of a not so great situation with my current vehicle and I can’t thank him enough. He provided countless options to help me choose the best one. He also dropped off my new Jeep Grand Cherokee the next day. The process was seamless and fast. Thanks Ryan!

I ran a Dodge dealership down the street from them and they always had a good reputation my dealership sold out and I go there and they are excellent. I was a service director for 38 years and in my opinion they are the best dealer in the area by far.

Excellent customer service as always. Have been going there for many years and will continue to do so into the future.

Weve been doing business with them for 30 years. Nothing beats a JEEP.

Been a costumer for 6 years. Went in for my oil change on my Wrangler and it was totally free with the Jeep Wave program. They got me right in, they were friendly and knowledgeable. He said it would take 1-2 hrs but they were done in 30 mins. Only Jeep dealer I’ll ever go to

A very convenient, reliable and quality place for my Jeep to be serviced. Their staff was incredibly friendly and helpful.

Andy is absolutely amazing! He truly goes above and beyond!

Get ready to be extremely overcharged. My warranty covers labor and parts but that was not good enough. My warranty refused to cover the extensive labor costs. The job calls for 2 hrs labor, my warranty covered 3. Even before my car was taken apart they charged 5hrs labor at $140/ hr. Absolutely terrible. I even asked if they would reduce the labor costs if it doesn’t’t take that long and I was told no. I was told I had to pay for the 5hrs even if it only took 2. This was a dealership I used but not anymore.

Buying a car at Jim Riehls was the easiest auto purchase I have ever experienced! They had me taken care of in all of about 3 hours! My salesman was Travis Hixson and he was extremely professional and friendly! He was concerned about me and wanted to make sure I wasnt feeling pressured to make an immediate decision. He made me feel so comfortable, it was like being taken care of by family!Im rating them 5 stars and I will definitely recommend them to my friends!

The service department is exceptionally friendly and helpful. Also the parts department was VERY kind.

Leased a Jeep with Friendly. Easy to work with and was able to get me in the vehicle I have been looking at for while now. I talked with a few other dealerships and none would take me seriously that I was interested in a new vehicle. The team at Friendly got back with me right away and talked with me through the whole process.

Always greeted with respect and Love my friend Mr.Marco Nanni #1 man of the year

Excellent service and great communication! My first time getting service with Jim Riehls but I be going back again.

Jessica was rude over the phone, nothing friendly about that interaction with her at all. Kept transferring me to the wrong extensions and seemed annoyed with me when I had to call back for help. Neil from the body shop was condescending and unfriendly when I asked questions. Sucks when the customer is the only friendly one, I’m the one needing help. No one ever seems friendly at this location, ironic.

I bought a used 2017 Jeep Grand cherokee from Jim Riehls used car department. Overall great experience great staff polite.

Good service. Oil change prices are reasonable if you buy a package of three.

Dealership goes out of its way to help their customers. I really like this dealership and will purchase from them again.

One of the best dealership experiences I have ever had. The staff lived up to the name FRIENDLY, from my Used Car rep Josh, to the manager Motor City Marco, and even a few strangers whose names I did not catch.Finance was able to beat my credit union rate and include a better insurance policy; the vehicle I walked away with had 10,000 fewer miles than an identical model and year vehicle from up the street, for only a $100 difference, and the entire process was complete literally over night (it was Veterans Day and banks were closed to verify the financing).Fantastic experience, FANTASTIC car. Would definitely recommend.

Service Department are scammers and very unprofessional. Lack of communication from Jim Brewer - the manager Tim was rude for no reason, even the cashier lady had a bad attitude. They got angry when I said I was getting a second opinion! They didnt even hook my battery back up! Jerk offs! Would not recommend, take your car any where but here!!

Had a great experience at the dealership for an oil change

Called in and spoke to Service Advisor Bob to have my sons car looked at. Quick, painless, set it up, received follow up call shortly after drop off. Explained in detail what needed to be done. He ordered up the parts, understood that we would be down to 1 car and worked it out so that we didnt have to go without the vehicle for a long period of time. This is a 2012 Chrysler 200 so it needs all the TLC it can get. Bob was GREAT! Gave us a quote, ordered the parts, scheduled apt, brought us in and picked up the car later that day.. EXCELLENT Customer Service we will definitely be back and will be requesting Bob!Thanks again!!

Took our 2016 Renegade in to service air conditioner. Still under warranty. This place went 120percent beyond. Not only did they waive our deductible, set us up with a free rental for the 4 hour task. Did a 100 percent inspection if entire car. Then washed it. I live in Lansing Michigan, and our only dealer options are Lafontain, and Champion. Both of these dealerships come nowhere near the service that Friendly offers. I highly, highly recommend buying your next car in Warren from Friendly!!! What a nice experience.

Scott is a great salesman, he made everything super simple and easy. We were in and out in 25 minutes to pick up my new lease

Wonderful service and very professional personnel. I was treated like a V.I.P. I would not hesitate to have my vehicle serviced at friendly Chrysler Jeep.

Great buying experience. Not even 20 minutes with the finance guy. Would highly reccomend Scott Mukhtar as salesman. Also dropped a car off for service which was done promptly.

Very quick, efficient and thorough oil change and tire rotation of my Jeep.

Great experience, for the second time, with Mike Paparelli!

Easiest car buying experience I have ever had. Ryan in the sales is awesome to work with. He was very transparent, easy to work with, and was very helpful. I would highly recommend Ryan the next time you visit their dealership.

Never had a bad experience. Im on vehicle #2 from here. Go see Mike S. and tell him I sent you. 😉

This hands down has been the best experience I’ve ever had at a CDJ dealerships service department. I’ve had horrible experiences in the past to the point that it brought a grown man to tears (me). Judy and the staff at Jim Riehl’s should be the team to set the example all dealership service departments should strive for.I had a CDJ dealership tell me I needed new brakes when I actually didn’t! The team at Jim Riehl took another look and actually brought me back to show me the brakes and explained I had plenty of brake life left.They are friendly, everyone I’ve encountered was nice, had a positive attitude, didn’t talk down to me, and got my vehicle issues resolved fast. Really gave me the feeling that I can trust them.This is the second time I’ve used them for maintenance on my Jeep Renegade and will not take my vehicle anywhere else. I can’t say enough good stuff about the team there.

Nice people would use them again

Jimmy in the Used car department was great to work with! Thanks... enjoying my 2000 Jeep Grand Cherokee!!!!

Not too long ago, I purchased a Jeep. I worked with Tom Sandoval and he made the entire process a breeze. He didnt pressure me while I walked around the lot to choose the Jeep I wanted and not what he wanted to sell me. He was also patient while I asked questions about information from their website. He answered all of my questions and explained each step of the process with great detail. I am extremely pleased with purchase!

Thank you Travis for helping me out getting into my dream truck. And financial team getting me a deal good enough that i could purchase.

I just leased a grand Cherokee with Nick Thomas and he truly was amazing! He made sure I was updated with everything during the process.He was extremely helpful and knowledgeable!

Jim Riehl has always been a great dealership, but I went in to test drive a 2018 grand Cherokee today with no intention of buying and found a price I couldnt refuse. Tom (Sandoval) helped me find the right vehicle for the right price, he helped me get the monthly payment I was able to afford to get me driving off the lot today, so thank you Tom and the rest of the Jim Riehls team for helping me out today!I have now changed my view of this business.. I have repeatedly tried to get ahold of someone about money owed to me due to me over paying on my down payment, I have left messages, emails, and even tried to talk to management. It had been 3 months and still no word back.. $1500 during a pandemic is no small amount of money...

Great service! Professional, helpful and so accommodating to my schedule. Mike Victor and team helped me through the car buying experience and were able to get exactly what I wanted. Mike went above and beyond to make sure I got what I needed and he made me very comfortable with all aspects of financing my new Jeep Compass! I appreciate Jim Riehl’s Friendly Chrysler Jeep and look forward to their continued service in the future. Thank you so much:)

Had been looking for a preowned vehicle for a few months. Set up appointment to test drive a 2018 Jeep Compass. Joe had the vehicle all set to go when I arrived. Car was in excellent condition and spotless so I decided to purchase. Marco and Joe were great and they completed the paperwork quickly. I was able to drive the car home the same day within a few hours. Thank you Marco and Joe! I would highly recommend this dealership.

I had reached out to the dealership on Tuesday night after having a poor experience with a different dealership. First thing Wednesday morning I had heard back from someone at Jim Riehls. Gynelle was extremely helpful and listened to all of my needs for my vehicle. She passed all of my information along to the salesmen Mike Victor who went above and beyond to get me into my 2020 Compass. The process of leasing my new vehicle was seamless! Mike Victor, Gynelle, the sales manager and the finance manager all put in so much effort to help me out! When we came in to sign, Mike Victor was extremely attentive and he actually cared about me and what I needed. With his attentiveness and his care, he has created a lifelong Jeep and Jim Riehls customer! I would recommend Mike and this dealership to anyone!

Excellent customer service gets you in and out super fast

As usual, they do a great job of getting me back on the road...

Jim he was very professional and he make everything convenient for us to sign paperwork and other details for leasing a car for my daughter, I recommend him strongly to everybody looking for convenient and fair price.

Scott has the process streamlined. He made sure I knew what all of my options were and was patient and flexible.

My wife and I had a great experience leasing her Jeep. Scott helped us select the right Jeep for us and worked out a good price. Scott was very informative in explaining the difference between the models and trim levels. Scott is friendly, knowledgeable and listens to his customers needs. The dealership is clean and taking necessary Covid precautions. Go get you a Jeep from Friendly.

My sales person Nick Thomas was excellent! I really appreciated his no pressure professional sales approach! I would highly recommend him if your looking for a new vehicle! Thanks Nick! I Love my new Jeep!☺

Great service! Professional, helpful and so accommodating to my schedule. Joel starda and team helped me through the car leasing experience and were able to get exactly what I wanted. Joel went above and beyond to make sure I got what I needed and he made me very comfortable with all aspects of leasing my second new Jeep Compass! I appreciate Jim Riehl’s Friendly Chrysler Jeep and look forward to their continued service in the future. Thank you so much:)

Nice people to work with very understanding

Scott was absolutely fantastic! We have purchased and leased many vehicles from him. He is kind, courteous, and understanding to our every need. If you’re looking for somebody who is bottom line up front And not going to sell you a bag of goods that aren’t true this is the man for you.

Dont trust this place at all. Worst attempted car buying experience in my life and I have true Employee Pricing. And worst you the GM doesnt have the balls to call you back.

Easy appointment process, quick drop off, very thorough estimates and problem areas, great communication and excellent turnaround time on repairs. I would never go anywhere else with my Jeeep.

Professional people with high quality service

Had a great experience, I would not only recommend someone but I will comeback for future purchases myself!!

Chysler sent me a coupon to give my mini van a map up grade for 180.00 less so brought it in and they took care of the rest. Think it was 420.00 total. Nice job.

Mike made leasing a new vehicle flawless.

Quick and place is very clean and everyone had faceMasks on Made me feel safe. And staff was very knowledgeable . Thank you.

Hats off to MarcoI would like to start off by saying, Joe, the salesperson I dealt with was very responsive and accommodating during the entire 1-week process of buying my car. Everything went smooth and Joe had no problem answering my calls along with a plethora of questions. When I went to pick up my beloved Jeep Compass and took it for the test drive, I notated a few things that I had questions about. The All-Weather mats not yet being in the Jeep was a concern. Once I got back in the office, Joe assured me that the mats were being put in as we speak. He also said the service department was removing the stickers from the windows (3). Now, this is where I have to take some of the responsibility. I did not check to make sure everything was done before leaving the dealership. I drove my old car home, while my boyfriend drove the Jeep. When I got home and realized the stickers were still on the windows, the detailed Carfax I was promised was not in the sales package and the floor mats in the car were similar to the $10 mats you can get at Walmart. I called Joe to let him know that I was not happy and was told I needed to call his manager…. So that is exactly what I did. Marco met my every concern with the utmost attention. He was kind thorough and professional, but most of all he made everything right. Congratulations Marco Nanni, you are a man of your word. In todays world that is not always easy to find.

I highly recommend this place! My car buying experience was really easy and Marco and Tom are wonderful!