Amazing bookstore that allows customers to order through their website, browse their store, or specialty order through their email. I have ordered so many books through them and will keep doing so as I love supporting this business

I was walking my dog one day and ran into the owner who was setting up shop. A lovely person with a fantastic selection of books. I came back with my wallet and the employee was able to recommend 2 amazing books based on what information I gave. They have done an excellent job managing covid and I absolutely will continue shopping at this black owned, inclusive shop.

My favorite local indie bookstore! well-curated collection featuring diverse voices for both children and adults alike. great atmosphere with friendly and knowledgeable booksellers!

Great place with a surprisingly broad collection. Love that they have a kids play area you.

The staff was so helpful. I made a mistake in my order and they were able to quickly resolve it.I also appreciated their window shopping display when I came to pick up my order.

I am so glad that Loyalty Bookstore exists. DC is a city full of fantastic independent bookstores and Loyalty is along the top options thanks to their wonderful customer service and commitment to serving the local community.

Totally unprofessional shop. Charged me for an order I placed but immediately lost it and never sent it. Then took two weeks off during the holidays, refusing to answer emails about missing and late orders. What sort of retail model is that? My other order that wasn’t forgotten arrived 2 weeks late. Zero apologies or acknowledgement of either. And it took a threat of filing a complaint with the BBB to get my refund for the order they forgot about. Just embarrassingly awful.

I desperately needed some books and couldnt do a lot of local shopping during these COVID times. I was tired of giving my money to Amazon, and I heard that Loyalty Bookstore will ship to anywhere in the U.S. I found and ordered the books I needed, and I was fully prepared to wait weeks for them to arrive. Instead, Loyalty Bookstore was FASTER than Amazon! I had my books within two days in pristine condition! I will gladly recommend these folks to anyone.

Awesome bookstore. Putting on great online events and filling orders through COVID. Highly recommend this bookstore!!

I placed an order with this store to support the small business. The first order wasnt quick but it was fairly timed in consideration of the coronavirus spreading and businesses struggling to operate. This second order was put in two weeks ago and was never charged.

I tried to support this book store because I wanted to keep my money with the black dollar. I am very disappointed with the lack of communication on my order that was placed back in June and never received my books. When asked to cancel my order and receive a refund the obliged and cancelled my order but never returned my money back which was close to $100. This is ridiculous and I would never recommend this bookstore to anyone else. I still have yet to receive my refund and they have told me via email twice I would and now I can’t get in touch with them.

I try to ship local even at a loss sometimes but a loss and a headache arent worth it.

I ordered online. Any correspondence was friendly and professional. Kept me updated on progress when they had to order it first. Would definitely order again or visit.

Ordered a book over two months ago, paid for, and am being ghosted by their customer service. My only experience with Loyalty but prime example as to why Amazon is killing local bookstores.

Ordered my books and they arrived very quickly! Would absolutely shop there again!

Safety precautions in place. Only a certain amount of people allowed in at once, with the option to make an appointment or shop online.

An amazing selection of books awaits you in this local, cozy, wonderful bookstore. In addition to books - the store has a great selection of cards and little gifts.

Shipped Books arrived in perfect condition and descriptions on the website were very helpful.

Love my neighborhood bookstore here, you can buy books in the store or order them on special order. They also now sell vinyl and knickknacks like cute magnets. The staff is always helpful and friendly and the hours are great if you want to stop in before dinner.

I love the place, but i wish it had a phone number .

These guys are just amazing. I love how quick their services are. The ambience of the place is just perfect. Nothing is as great as quick service at an awesome store.

Great collection for a small place. Lot of heart and literary effort from the management

Sunday morning sing-alongs with Bear are great for kids!

Best bookstore in DC. Childrens sing along with bear song on Sundays is a real community asset. Great book selection, enough so that President Obama and his kids did Christmas shopping here a few years back.

Lovely bookstore, sweet children sing along, good selection of books. Everybody should visit. I loved it

Agree with other reviewers, great selection for a small bookstore. Good vibe

Was looking for a specific book. They didnt have it in stock but they ordered it for me. Im sure I could have bought it on Amazon myself but Im glad this bookstore is here and I want to support their business. Very friendly and helpful

Great selection of books!

Friendly staff and good book selection

Amazingly well curated. Buy books from them. You wont be disappointed. Clever artworks ad well.

Wonderful for childrens books. The staff is super helpful--I can come in & ask for a gift for, say, a girl turning 5, and theyll point me to a few great selections.

Great local book store. Limited selection but theyll order anything and have a great selection of cards.

Awesome little store with a wide selection. Friendly staff!

Very small. It seemed like it would be cool if it wasn’t in such a ghetto neighborhood or if it wasn’t tiny.

Great bookstore, lovely staff.

Great staff, very knowledgeable and friendly!

Best bookstore and community space in DC!

Cute bookstore with lots of great options

Cozy. Great books. Friendly staff.

Fantastic and convenient local treasure!

Quaint bookstore.

Great homey place