Store is 3 floors, one upstairs, ground floor and basement. The mens is on the ground floor and womens and children are upstairs. I didnt checkout the basement so I cant say what was there.They have all the styles you see online and I would say probably more because there was a womens winter jacket that I was interested in, but I didnt get it because I wanted to order online instead, and now I cant find it!Anyways, I couldnt decide what color rain coat to get, but an employee was able to inform me about how to clean and take of their light colored rain coats. In the end I went with the pink color rather than my usual black. Really happy with my first Patagonia purchase!

Great staff and great gear (assuming it is in stock) but it would be helpful if would answer the phones reliably, and holiday hours are typically a mystery.

Solid store, I love the Patagonia brand.

Great store and very friendly and helpful staff. I had a broken zipper tab on my 4 year old fleece and they replaced it free of charge (Patagonia guarantee) in ten minutes. Love Patagonia and love their clothing! Note you may have to make an appointment as they are limiting the number of people in the store due to COVID.

A lot of good stuff you should buy

What a great shopping experience. The staff was incredible and I was in and out with my issue resolved in minutes.

Love this company, and the store didnt let me down when visiting it. Superior service, terrific location by the water, best gear and clothes in the world...whats not to love +++

Great selection but they were out of colors and sizes. Staff was very helpful and efficient in exchanging our item

The staff replaced my old vest that couldnt be repaired free of charge and also found a new item I was looking for in California and had it shipped to me. Outstanding service.

Great store and service

I love that place so nice so kind

This store is very well decorated and distributed. It packs two floors of very good quality clothing for cold weather. Most if not all of the clothing items are made from recycled materials, so on top of wearing top quality and fashionable clothing you are helping the environment by buying from the Patagonia brand. Excellent experience and excellent products.

Great customer service. Everyone is really nice and they have all the essentials stocked. Best quality for the price in town.

Great staffs! So friendly!

Really nice clothing is sold here. I just want to fit in with all the cool kids (Chad, Thad, and Brad) and be more modern so I come for the quarter zip jackets.Both of my jackets purchased here have very convenient zippers and are sure to last a lifetime.Helpful service. Do I want to be a bearded mountain man or an entitled Chad? Both identities will fit in here.

Lovely store with friendly staff and great events.

Very cool store.

The staff were very helpful and nice. I had to return one item and planned to get another item repaired. They returned the item without any hassle and the one that’s supposed to be repaired, they just offered to replace it with a new one. Excellent customer service and warranty policy! Kudos to Patagonia for responsible business and customer centered practices. Will continue to buy Patagonia products.

New store is nice and has some great products. The staff was helpful.Although I liked the old location better, this location provides better vision for passerby as well as some much needed space that was lacking before.

Great standards! I had an issue with product purchased at different location, but was running late to DC store to exchange - I called ahead and store let me in 5 minutes after closing to resolve issue. Great, accommodating staff! // Only issue is map location was different from physical address.

Great store and friendly staff.

The best customer service and you don’t even have to explain yourself three times! A quality staff who are happy to help you. The store front is a bit understated that it’s a little hard to find, so make sure you don’t pass it by...like I always do.The Saturday I dropped by, they were serving yummy hummus, stuffed grape leaves, some tacos-type finger food and beer. They were having a fund raiser for cleaning up the wetlands in Ward 8. Gotta love it!Patagonia makes good clothes that fit well and do what they say it does; either to keep you really warm or really cool. Quality stuff comes with a price, but why buy three cheap shirts when you can wear one that washes well, keeps you comfortable and has a flattering fit?

I had a very bad experience dealing with Patagonia. Not recommended. The gear is good but the customer service is horrible.I mean shopping on line.Never back again !

All I want to do is exchange a sweater and it’s virtually impossible.

Its Patagonia. Super friendly staff, best quality technical apparel which is stylish too. Location has great wide selection.

The team here was fantastic! I was able to find exactly what I was looking for. Each Patagonia store that I am in has the best staff. Very friendly and accommodating. I am always impressed by how Patagonia can hire such great people.

Love these guys. Great experience and good stock levels for hard to find items and sizes.

Staff were really friendly and helpful! Great quality clothes too

Patagonia is my go to store for quality sport clothing, and in my case running clothing. Got some shirts to keep me warm in autumn. Patagonia is a little more expensive than North face down the road, but with it comes quality and excellent service, even when things have been worn a while; they take their quality serious.

So I had an old rain jacket which I really loved but it was no longer keeping water out. I brought it in hoping to repair it and was totally willing to pay for the repair process I knew that the jacket style was no longer in production but like I said I really loved it. The staff was super great and told me they would swap it out for another jacket. I was doubtful that I could like anything as much as I liked that previous one but gave a look around. I ended up finding Ken that I liked more as it was much more minimalist, and smaller to pack down. When I went to exchange it I found out the new jacket was actually less expensive so I had a $10 store credit. I went and found some performance wash and still had a $1.35 left over which thy gave me in cash. I seriously felt like I just stole from them. I live in annapolis but will always come back based on my experience. Oh yeah everyone was so friendly and competent and made me want to do more business.

The highest level of service and extra high quality gear. Their corporate and local employees are fantastic. I used to think rei had great service and will never go back.

Amazing experience with Patagonia products and customer service. Some one bought a pair of shoes for me, which I used aggressively. They werent not designed for that level of use and began to break down. They was designed for more casual use. Anyway I brought the shoes back, and the sales associate gave me a gift card for the purchase price.

They didnt have items I was looking for so they offered to two day delivery. Some of the staff were more knowledgeable than others but tried really hard to take care of us and asked others if they didnt know the answer.The following week I had to go back to return some items and this visit was really unpleasant. Emmet was the cashier and your weakest link in your store. He neither greeted or acknowledged me except to nod his head although he greeted the person before me and after me. It just went down hill from there.

Really nice. Love me some pata.

Love everything about Patagonia and this store. Nicest staff. Love the clothes. Last forever. Amazing quality.

Store with the biggest selection from men to kids clothes.

I am very pleased with the customer service of Patagonia and this store in particular. After 30+ countries, my favorite backpack began to rip at the seams. Mark took care of the issue by replacing it with a new pack. Thanks again Patagonia for standing behind your products!

Friendly staff and good products. It is expensive but they stand by their products.

Patagonias DC store. Excellent service. Selection not as big as on the web, but a great place to check out Patagonia gear.

Products last forever and if they dont the store is wonderful with getting broken items replaced or fixed. Rachel was the absolute best for customer service. She allowed my husband to run the gamut of pants and she stuck with us for about an hour as he tried on pretty much everything in the store. She never lost her cool and was always there to get us another size or answer questions. She definitely went the extra mile, as I was trying to covertly buy my husband some pants and a bathing suit for his birthday without him knowing. She helped distract him for me and then rang me up quickly upstairs while he was downstairs. I wont forget how she went out of her way to help and was so friendly!

Great customer service and wonderful employees. Very patient and helpful in helping me find what I needed for my trip.

Good selection of products and helpful staff. Love Patagonias stuff. Lot of car traffic at this location though. Street parking with meters is a must.

Awesome outdoor store with a wide selection of goods. The staff is very friendly and very knowledgeable of the products. Great location and very nice inside.

Definitely miss the old location, but they’re now located at a even more convenient location, and the store is comfortable.

Patgonia offers great clothing for active people. Its clothing is sustainable and very fit for purpose. The store is got a good selection and helpful staff. My wife and I had bought windbreaks a dozen years ago from a different Patagonia store. We asked them for some maintainance advice instead they replace our jackets for free. Wow.

Super pricey, but you get what you pay for. Staff is helpful. I do wish they had a better selection of colors.

Helpful staff, the clothes I have had for 2-3 years still like new. I wish they made more hemp clothing. I have a pair of hiking pants that I have worn on numerous hikes and they still appear new.

I am a big fan of this brand for many years now and am one of their many unpaid brand ambassadors :PI have managed to convert all of my family members in to Patagonia believers and so far no one has been disappointed by their products and customer service.Their products are second to none and and totally worth the $$$. I have a Das parka for many years now and it is still really good and show no signs of reaching its end of life state - even though I may be getting tired of it. But I cannot find any reason to replace it!They have the best customer service and return policies compared to the competition.They are also big in to environment friendly materials and recycling efforts which makes it ever sweeter to like this brand!

Excellent selection of items in a clean and well designed space. Wonderful employees and service.

Patagonia has some of the best clothes, but the store mens selection is limited. I will probably order from their website next time to have access to the entire catalog.

Great store with a great layout. Staff was helpful with needs and even have a sit down area with books to keep kids entertained for a short time.

Very polite sellers and good products.

The new store is great and there is a fantastic sale going on now....

Great staff. Very helpful and knowledgeable. And patient.

Service is the Paramount concern, if you want to be taken care of like your royalty then this is your outdoor store. Yes its expensive if you just look at the tag, but if anything short of you ripping it, or wearing through they will repaire or replaced it. The only item Ive managed to wear out was a pair of shoes and if i took them back they would have probably fixed them!In this day and age it is how you feel about a place you have been that keeps you coming back, I always look Forward to my next experience at Patagonian!

Overpriced garbage. I just dont understand why people would pay good money for junk. Who really buys organic clothing? $50 for a tee shirt thats called organic give me a break. Not worth the money, what I bought fell apart fairly quickly.

Big showroom with 2 floors. Has wonderful selections of items. Also pet friendly! 🐕

AMAZING SALES STAFF every area of the store is staffed with very knowledgeable staff, ready to help you at moments notice.

Really good staff -- eager to do help, even to do repairs. Patagonia products are mostly well-designed and very durable.

Getting there can be a little bit tricky by car, and parking could a nightmare but overall the stores pretty nice. This nice guy who was new asked if I needed help and so I was looking for a jacket which they didnt have the color I wanted. He pointed me to another sales associate and she was glad to place an order online (which they had the color I wanted) and offered me free two day shipping to either the store address or mine. I said I wouldnt be able to come back in a couple days but they were willing to set me up with two day shipping to my address at no extra cost! I was amazed and thankful for their customer service. Their products may be pricey but its so worth it in the end. Will definitely come back (if I have the money hehe)!

I called at around 6PM to ask if they have my desired shoes in size 6. The salesperson (a male) said that they have them in stock at the store. I told him that I would take a taxi over before their closing time, which is 7PM. I arrived at the store at 6:35PM and was helped by a really helpful salesperson (probably not the same person who answered my call.) Turns out the store DID NOT have the shoes in size 6. I was disappointed as I have spent money on a taxi ride.I would recommend that the manager of the store makes sure his/her employees are accurate with the information given out to customers. In my case, I was thorough enough to call before hand.I will not come back to this store to buy anything ever again.

Unfortunately we had a very disappointed experience. We visited the store on Friday to buy gifts for my family as soon we walk through the store the female security guard started to follow us everywhere we went. The store have 2 levels. There were hardly any customers at this location, a very small place that you can hear the conversation between the sales person and the customer. My brother have a very loud/strong voice, unfortunately the black female security guard follow us to the 2nd floor and throughout the store as if we were going to steal something from the store. At one point she asked my brother to lower his voice, even though it was super quiet in the store. We follow her suggestion. Later on she came with the store Manager on site and ask my brother to leave because he was rude and offended the sales reps and customers. Security guard said that the Manager said he was scaring the customers. I told the female security guard that if he goes, we all go, so the manager (Emily Geeza) came out and did not say anything Wow!. On the way down we ask Ms. Geeza if we could at least pay for the snap back hat and order the item that they did not have in the store. She had a very rude attitude but said yes. We ask for the name of the security guard and she said that she did not know it, funny that she doesnt know the name of the guard! We have never felt so discriminated by a black and a white person before! But at this store you get it from both 🙄

Cute store, charming building and location, small with limited selection. Good luck finding easy parking. It works more like an advertisement than a bona-fide retail store, but then again g-town is more about experience than practicality.

Friendly staff and the best gear, not to mention its commitment to saving our National Parks...

Good collection and nice colors. Staff are very friendly.

Long lines. Crowded. Products are 2nd to none. Will last forever, and are worth the cost. Cool store overall.

Great store...excellent selection of their clothing, outerwear and gear. Helpful, friendly staff.

Average store. A little difficult to figure out who works there and who just loves Patagonia as there doesnt seem to be a uniform or nametags/badges of any sort. Theyre all friendly once you find them though

Patagonia doesnt need to advertise much to keep growing, and the quality of their gear and customer service really shows why. I bought a late model Snow-shot 3-in-1 jacket from REI on a deep discount, which was the last one they had across their entire inventory, but it was too small. REI had no more jackets to exchange for it, and I couldnt find one in the right size on Patagonias website either, so I took it into Patagonias store in Georgetown to see what they would recommend. Within minutes, they took my ill fitting jacket, found the only one in their entire inventory that was still in stock in my size (in a retail store in CA), called that store to confirm, arranged for it to be shipped directly to my home the next day, and issued me a gift card because somehow the jacket I returned was worth more than the brand new jacket they were sending me... It really felt like a marvel of modern logistics and customer service at work right in front of me. I was already drinking the Patagonia cool-aid well before this experience, but now I am a decided convert, and I always look to see if Patagonia makes it first before I buy anything - their organization is a model of how do business. I also checked out their worn-wear online store, which is a very cool concept for reducing the impact that virgin materials manufacturing has on the environment, and I think they are well ahead of the curve in that regard.

Great version of this store chain. Best selection and free samples of their upcoming food line.

Decent selection that is updated regularly and the staff is very firendly.

I have never faced problem in this store. It is near my office, cosy little store where you can get what you need. My Patagonia jacket started to wear off(stitches coming off) and they replaced it promptly. I cycle regularly so they recommended me a jacket that would fit my needs. Good location right in the george town is a plus.

The staff seemed nice and the tore was clean. Prices seemed appropriate for the venue and location. Just the inventory is lacking.

Loved the location, nice selection of certain items less in other areas but overall a good store.

Always a most pleasant experience! Best customer service in DC

They found things in inventory that werent on shelves and then they did a price match which was very ok. Outdoor & tech knowlegeable staff; they know their inventory and customer service. Thanks and come again.

Worn Wear trade in. Awesome staff...

A great inventory, well staffed, & great Customer service.

Great stock, but the store is a little cramped. They should swap the mens and womens section to provide a little more space

Pretty cool, not as big as the NY stores, but very friendly people. I like their patagonia stickers.

Love the customer service for this store. Ordered a jacket due to there outstanding service.

Limited selection, but great layout with a very helpful staff.

Friendly and very helpful staff... Got some board shorts and they rock

No clearance items right now.

Staff is wonderful - friendly and helpful

Good place nice people i got a nice coat here

Consistently great customer service and selection of the highest quality goods.

Helped me exchange a damaged product extremely quickly when it couldnt be fixed! Nice company!

Shop itself is really good, however parking in this area is hard and costly and heavy traffic

Great service. Good layout of a store and good products.

Very friendly and helpful staff

Good store. Wish they had more of whats on the site though.

Just got fantastic service over the phone from a Patagonia team member named Megan. Thank you for your help!

Cool little store with friendly staff.

Good gear but not the biggest selection of patagonia

Very helpful staff and great products

This store was well decorated and the service was really helpful

A little happy place of happy people and happy gear. Selection isnt enormous, but the quality of the stuff and the staff make up for it.

Nice store but the selection is not great.

I was stopping by to find a pair of shorts and was very surprised about the very limited selection despite the size of this store. I was advised that there would be a larger selection of shorts available online - Duh.If I had time I would have ordered it online...