They didnt have the item I wanted in stock here or at their store in Chillicothe.

Very rude staff!! Yelled at my dad for bringing weedeater in, came out to look at it, said cant tell u whats wrong until it gets taken apart, then asked how long it would take, they said well our guy wont look at it for 2 or 3 weeks. Very rude and not helpful at all!!!

Had are mower for 6 weeks. Said it would take a week to get it back. I had to get someone to mow my yard for 6 weeks. They still charged me full price or wouldn’t return my mower. I paid but will never use them again. Beware

I have taken lawn mowers, snowblowers, and my generator here. Always, ALWAYS a fantastic job, fixed correctly, and friendly service. Wont take my stuff anywhere else.

Unacceptable service!! I brought in two mowers and a weed eater. First mower that was repaired needed a new wheel kit. (Wheels and the brackets that mount to the deck) when I got the call to pick it up it was obvious all the did was slap new wheels on the bent brackets and charged 125 dollars for the job. The weed eater I wanted new spark plug, carb cleaned, and a new handle. They ordered a new carb without talking to me and came up with a 125 dollar bill on a weed eater that you can buy new for 140 bucks..... at this point its been 6 weeks and the last mower hadnt been touched so I took it with me when I got the weed eater back.

Not very friendly not very helpful

Great place to order parts or have your small engine repair

Nice folks, small shop capability

Very friendly and knowledgeable

I had them pick up my mower for repair. About 2-3 weeks later it was still not worked on. There was some miscommunication and eventually, the owner contacted me. He was professional and apologized for the delays. He took time to understand the repair needed and the time frame. They returned my mower but it was still not fixed correctly. The next time they delivered it the repair was much better. Unfortunately the mower self propelled-drive which was non-functional works but has extremely limited speed control. It’s a 1-5 speed setting with two functional speeds after repair- slow walk and almost a jog. I contacted the owner and have confidence they will make it right.

Prices way to high but I read the reviews dont be a fool like me go somewhere else

Well laid out website. Easy to navigate thru

I will start off by saying this review is not based of a finished repair. The only reason I took my pressure washer here is because the company I bought it from told me they were the only authorized repair shop for my washer that needed a warranty claim. I cannot say that I’ll ever bring anything else here in the future. When we took the PW in, they told us it would be 2 weeks for the repair. But at 2 weeks when we hadn’t heard anything, we called to check on it. At that time they told us that it wasn’t supposed to be done in 2 weeks, rather it was going to be a 2 week wait until they could even look at it! Once they looked at it, they’d have to get the fix approved through the warranty department and that would be another 5-7 days before they knew if the claim had been approved!! At the 2.5 week mark, it still hadn’t even been looked at (a Thursday) and the lady said it might be Monday before it could be seen!! My fix should be fairly simple: a bolt broke off in the hole. The engine works fine except that water now sprays everywhere because of where the bolt came out. Seems to me it would be a simple 10-15 minute look to see what needs to be fixed and then they could send off the request for repair. That could’ve been done when it arrived and then we could’ve waited the 7 days to hear back and it would’ve been about fixed in the initial 2 week time frame. But as the lady kept telling me, “we go in order of what comes in, no matter how quick a job might be, we only go in order of what comes in.” That is so dumb to me!! I cannot believe that it’s going to take more than a month to fix a bolt!! If I had had a choice, I wouldn’t have choose this shop because of similar reviews to mine. I’m not impressed and hope to never need another fix since this is my only option with a warranty fix!!!UPDATE: This repair took almost 6 weeks total and once they had the approval to fix the PW, it took a matter of a couple of hours. If you ask me, that’s ridiculous. I understand that there’s red tape with the company, but if it was that quick of a diagnosis/fix, it should not have taken that long. I’ve had BIG projects that I’ve needed to do with this power washer that I needed to get done this summer, and now my summer has been wasted away waiting for a quick fix! Also be ware, if you leave a 1 star review before your fix is complete, you’ll get hassled by the owner for it. We won’t be back if we can help it.

Dont like answering their phone for start. Dont do through work and slow to get things fixed.

Never again. Slow and overpriced. I had hoped for better from a local shop. I should have just bought a new mower for what they charged. Think twice before you go there.

While I was not fully satisfied with the turn around time we found that when the repairs on our snow blower was complete that it worked fine during the last snow storm. I would recommend Small Engine Specialty.

I appriciate SES! They picked up my mower,diagnosed problem,ordered parts,informed me of delay from back order, repaired it,delivered back to my house cleaner than when picked up. Works like new, thnx!

I cant believe I didnt read the reviews on this place before I took my mower in. I have an older MTD riding mower that I needed a snow blower attachment installed and so I dropped them both off. However, the mower and blower are older units and I was not even sure if all of the parts were there to have it installed. I asked them to please check it out and to let me know if it was going to cost more than $300 because thats all I had. 4 weeks later I got a call telling me that I was going to have to buy a part that would cost almost a thousand dollars to complete the job. So, I told them there was no way I could afford that and to just leave it as is and that I would come and pick it up. he said that they were going to charge me 300 dollars for the work that was already done? I asked them what work did they do since it had not been repaired and they told me that it was how much it cost to take off the mowing deck. So I told them that they werent supposed to take anything off or do anything until they called me if it was over $300 to completely repair. now they are saying I cant even come pick it up unless they pay them extra to have the deck put back on. so, it would literally cost me almost four or five hundred dollars to get the mower back in the same exact condition it was when I dropped it off. I just dont understand this type of practice in business. Its a typical bait and switch repair shop and according to the other reviews Im not the only one who has been screwed over by this company.

Good place to find small parts for old mower

This is the type of shop we do not need, it puts a bad reputation on mower name brands and other shops in the area, the place should get finned for it looking like the south end of Peoria. On another note, my church took their zero turn from a transmission leak. They took it in, called us a month later saying its fixed, when we got it, it was leaking much worse than it was, and was surprisingly really clean. I think they should get out of the repair business and stick to a power washing.

Bought a new snow blower there today Terry n everybody there r great n good people I recommend them highly the snow blower works great thank you again terry

Back in April/May I went in and asked to purchase a used mower and they gave me 3 options with in my price range, good service. Recently I went back in because I was having some issues with the blade. Told them to call me if the repair was over $100. They kept my mower for 3 weeks since their tech was on vacation. Total cost of repair was $46.38 and I couldnt be happier with the results. So far the people I have spoken to were very friendly and understood my financial situation to help me get the best for what I have. Would recommend to friends or family in the area.

Working on go-kart motor. Standing looking at the part behind the counter. Then stand there and tell me I dont know what Im talkin about and wont sell it to me.

I had a push mower 2 weeks old which menards told me they were the authorized repair shop for. After a month of waiting, they told me the cause of it flying apart was lack of lubrication. The oil level was checked 5 minutes before it flew apart. Briggs and Stratton told me i could take it to another dealer for another opinion. Small engine specialty said ok after I paid them $30.00. Once again, it was 2 weeks old and under warranty. I would NEVER do business with this company again!

I ve have been here twice and both times were poor experiences. This most recent time they had my equipment for six months. Claimed they had done some repairs, but then recanted. Didnt return phone calls or update me on the progress of repairs. The whole experience from dropping the equipment off to picking it up was very poor. I will never be back.

I have been coming to this business for a very long time now. While the turn around time in the busy mowing months may be a little bit on the slower side I know that I am not the only person who likes to use small engine specialty for my lawn and garden repairs. The staff is very friendly and knowledgeable the inside is clean and presents some of Husqvarna and Toro mowers and hand held equipment. The technitions are very knowledgeable and answer any questions they are able to. In all my years of coming to small engine specialty I have never had a bad experience.

I had a snow blower repair done there. The unit works fine now

Just an impromptu stop here to ask about a replacement part, the employees were really helpful, a very nice lawn mower repair shop

Brought in my weed eater to get fixed which wasnt a big job and was told rather rudely that it will be 4 weeks before they can get to it. So I took it home and in 3 hours I had it fixed and runs better than before!

He is very helpful sharpener outside blades you got small engine repair. 2

Over priced used parts Like Neils Auto Salvage. Good customer service. I do my own work so I cant rate on their mechanic ability. -4 for used parts price +1 for sevice.

This place is full of creeps, its dirty, and its employees are literally dirtier. They will rip you off. They charge $65 an hour for labor. As soon as you walk in the door, you are going to get screwed. Its not friendly, honest or even fair. They kept my mower for 3 weeks, told me nothing was wrong with it. Avoid this place.

My NEW mower was under warranty and I had a VERY MINOR problem. The warranty company informed me I HAD to use Small Engine Specialties in Washington ILI dropped off my mower and asked them to call me when they got to it. I never received ONE call from Small Engine Specialties in Washington IL, even after calling multiple times asking to speak with whomever would be working on my mower and confirming this was a warranty job only-no non-warranty work. A WHOLE MONTH PASSED and I finally called them to be informed it was complete. The warranty had been denied and I had to pay $100 to pick up due to old gas problems. (the mower NEVER had old gas and was starting and running perfect!) no parts replaced-but $100 charge. I offered to pay the $35 diagnosis fee-the owner, Terry, refused, ignored my calls-laughed at me and ignored me when I showed up at the shop. Sadly and unbelievably, I am not exaggerating anything here. Called the warranty co to complain and found out they never even filed a warranty claim!! In the end, my MINOR ISSUE remains. I will pay out of pocket to have Weilands fix it. NO WAY Small Engine Specialties in Washington IL or Small Engine Specialties in Chillicothe, IL (same business) will ever have possession of my mower again.

Ive been there twice and both times I suffered extreme sticker shock. First time they charged me 35$ to air up a tractor tire; second time I wanted to price a deck belt. Their price was 39$, I got it at TSC for 18$

Told me it b 5 to 7 day fix power washer still not done go on 3 weeks I had to buy one to finish a project

Went there on a limb looking for chainsaw parts (fuel line, spark plug, carb rebuild) The guy (should of got his name) in back took a half look at my chainsaw and knew EXACTLY what i needed!!! Even explained tips on installing the lines, and how they go on the carb, which was above and beyond his job. Had all the parts in stock. Everyone was very nice. This is my new small engine parts store. Recommend you to everyone! Thanks everyone!!

They did a lot of work I didnt ask for and charged me for it. Many unneeded repairs were performed simply to add to the bill. They wont get my money again and they shouldnt get yours.

I Love Tractors And Riding Lawnmowers

I went in a month ago for a fuel line for my chainsaw. The lady gave me the wrong one. I went back today because I need to use the tool. The guy acted like I was stupid then laughed in my face when I got angry. Absolutely stay away from this business. They should not be in business and I expect they wont be for long. I am going to publish my experience everywhere I can. Whatever happen to the concept of good customer service?

This place is a joke. Took leaf blower in that wouldnt start. Told them up front it was getting fuel and fire and thought was timing issue. Quoted me New coil which I knew was wrong then wanted to charge me for part that didnt fix it. They couldnt get thing running so I went to get it then they wanted to charge me to take part I never needed and didnt fix back off.the owner wasnt there to discuss it with me and I guess because this is how he does business.

I took a 32cc Tonaka engine in for repair to these guys a few years ago. I got charged something like $35 and it was returned in pieces. I then took it to another person working out of his garage who did repairs and got it back in a week actually working. Unfortunately he is no longer in business.

SES had my riding mower for a MONTH. after finally getting the thing back, the mower was filthy and they had lost the key! i called about the key, and was hung up on. tried calling back twice and they wouldnt answer the phone. had to drive to SES, and was given some generic key that hardly works. very rude people. i dont recommend this place AT ALL.

Good place to get your mower fixed

Five star service.

Very knowledgeable very friendly

Took 4 weeks to repair generator.... Only issue oil level. Was charged over authorized amount and lied to regarding status and timeframe for repairs. Take your work elsewhere!!!!!

AVOID AVOID AVOID! Took my mower in and was told two weeks! ITS BEEN OVER A MONTH! Every week I call they say, one more week one more week one more week. Incompetent and dishonest.

Great people

Very knowledgeable and helpful.

Horrible service everytime!

Very helpful and polite

Expensive!!!