This place exhibits great customer service. I was assisted by a employee named Angel and she did an amazing job answering any questions I had as well as being patient with me throughout the process. Great prices and good people. Glad I did business with her!
Angel was a great help. Helped me make my move easy!! Thank you
They have really been helpful to me. Being in transition between places can be stressful so when I have called about my unit Kevin or the young lady who also works there have been very helpful. I really feel comfortable with my stuff stored there and the facility is immaculately clean. I noticed that the first day.
Excellent customer service. Smooth transaction.
Always a pleasure working with the team at this location. Special acknowledgment to Taquetta and Angel. Thank you both for providing excellent customer service.
It was a wonderful experience, and was speedy, and very good customer service
We had a great experience here! It was easy, safe, and convenient to store our belongings when we had to make an unexpected move. Taquetta was amazing and helpful in particular - her incredible customer service really made the place special. Thank you and well definitely come again if we need a storage unit!
I came into Public Storage after receiving a quote online to rent a storage unit. However when I wasnt able to complete my transaction online, I decided to drive to the facility to finish it in-person. On a Sunday, working by herself, I met Angel. I can honestly say this is the best customer service experience I have had in a long time. First impressions mean everything. I can say I was very impressed. Angel greeted me immediately when I came into the door. She let me explained my situation and then preceded to tell me she could help me complete my transaction. Angel was kind, patient and knowledgable about Public Storage and its services. She took me to see several units, and never complained. She was very accommodating. I will defintely recommend Public Storage at 2301 Lawrence Avenue, NE, Wash., DC 20018. The facility is clean and well organized. And lastly, I stongly suggest that you ask for Angel. I dont think it was a whim that she was doing a good job just on that day, I can say with assurance, that Angel cares about the kind of customer service she provided on a daily basis, and that is very hard to come by in this day and time. Excellent service Angel!!
I had a shockingly good experience here. We had to store some items between our moves, and using this storage unit was by far the most pleasant and smooth part of the experience, all thanks to Taquetta, who was wondering and extremely helpful when we were very stressed out. If you’re thinking of a storage unit, choose this one, and hope you’re lucky enough to come when she is here!
Clean environment, excellent customer service. Taquetta was very helpful with my storage rental and supply purchases
Mr. Kevin was highly personable, professional, cheerful and clearly positive. He knows his job and has an excellent public relations. Thank you for your reception and assistance. Great job 👏👍🏾. Blessings to you.Rita
Taqueda was fast and professional! Move in was very easy. Thanks again
My customer experience was excellent. Very experienced and knowledgeable about Her job. Good rates
My first impression with public storage was online and it was simple,easy and quick, and then when I got there, the Clerk Ms. Tekeata Im not sure if Im spelling it right was just great smiling the whole time clearly explaining everything that showed up on the kiosk was the same as she was explaining, if only a lot more of business has friendly and experience clerks as she was it would be great and I look forward to recommending this company to family and friends.
Taquetta is the best!! She is beyond helpful and professional. On the day of my move I had been assigned a unit that has a big post in it which took up a lot of space. She was quick in trying to find a new unit for me and making the transfer. In the meantime my movers took it upon themselves to try to fit everything. That said, she ended up having to transfer my whole contract back to the original unit. She was on top of it and worked to provide me the least stress and best customer service. Due to all the transfers my account balance itself got jacked up in the system. However, she held to her word and fixed it all. I have had to call her twice to fix things in my account and she got right on it within moments and does it with the exact kind of encouraging attitude. I believe she is going to get things done when she says she will. This company is lucky to have her!
Taqueria is a very nice person I enjoyed how she is very friendly and helpful
I went to public storage today my experience there really great and kevin & taquetta was on there job and very nice and I am going to tell all of my friends about this location
Tequesta was very hopefully took the time and explained the contract and gave a very informative tour of the complex 5.5 stars
Great great great customer service very beautiful and helpful person Thank you fir Ms T ..TQuetta
The facility is clean and well maintained. Taquetta was excellent. Appreciated the time she took to get everything arranged for the move. She is definitely an asset to the company.
Ms Taquetta should have six stars instead of five stars she was just absolutely fabulous and amazingly helpful. She took care of every question I had an even answer it sounded I did not even know I had. And because I had no clue as to what I was doing or where I was that she intervened and help me move and successfully and efficiently and smoothly.
Very helpful great customer service!
Taqueria, was excellent, and she is a people person, and very understandable, she take her time with every explanation and listen to every concern. For an elderly person such as my self she is excellent. Keep her in you company for the people.
Very friendly and highly knowledgeable staff who answered any question I asked of them. Clean and safe environment they was even cleaning when I arrived which made it even more secure.Taquetta was very patient and professional when helping me choose what was the best unit for me. Highly recommended area!!
Taquetta & Carla were very refreshing!
Taquetta did an amazing job with providing what i needed. Eventhough i was a little frustrated she made me feel so at ease. What in with a frown and walked out with a big smile from ear to ear. She did an outstanding job working with me...thumb up luv
KEVIN WAS VERY HELPFUL!!
Very kind and Helpful there. Ask for Ms T
Wonderful Customer Service!... Taquetta is Amazing!
The manager told me about the special and gave me a tour. The building was very clean and it had exceptional lighting. Taquetta showed me a very clean unit and gave me a tarp and made sure that my belongings were protected.. I told me son and my friends about this building. The entire experience was FIVE STAR and I am so glad that I found this location.
Taquetta resembles the highest in professionalism and kindness this industry has to offer. Public Storage ought to consider having Taquetta train other managers and employees in the company!
India had amazing service when I came to drop off before the big storm! She found me an amazing deal and was super helpful.
Great location, clean building, staff was very helpful especially the manager
I went to purchase a storage unit and there were fees attached that I had no knowledge of until I asked about them such as insurance, locks because I had my own lock so I was wondering why the initial fee was so high when I was offered one month free. I was told by Taqueria to leave her a 5 star review saying that she was amazing after I had completed my purchase which was akward at the time. I have been here for about two months and I have to say that this place locks up there carts overnight so theyre not accessible until someone arrives at the office by 9am-9:30am when the gate access opens at 6:30am. If your trying move your a lot belongings in your unit before 9am bring your own cart. I addressed the issue with one of the customer representative s and she basically that there should one out but there never is and she said that I would have to wait for them to get there. Gate access closes at 6pm also
First time using a storage unit and service/experience was great and great prices. Would recommend to anyone.
Bathroom was clean & well stocked
Mrs.Taqutta was very helpful the property was cleanAnd she was very understanding of how much spaceI needed and the staff use Social distanceI will highly recommend this site they show pride andKnowledge of their job
Taquetta Was outstanding I was very pleased that I came here and checked out this facility what a amazing Person and place.
Janay is the ultimate professional, very pleasant.
Very helpful
Taqquetta Provided me with much needed information to make a informed decision and I saved $153.00 at the current facilityAnd for that reason I signed immediately and asked her if She was related to super women For a phenomenal service and patience she provided unto me Many thanks for such a good employee
Very clean building. Friendly staff & good quiet location. Highly recommend.
Taquetta and staff was kind
Taquetta!! she is very nice person, she help me a lot, nice service
Very helpful!
Customer service great, excellent space and good area.
She is very helpful and professional and nice
Very pleasant, kind, patient, helpful and friendly...Thank u Quetta ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐🤗
Friendly service, and newly opened building
Entrance is a little cheesy
She was very help