I just had the most amazing customer service experience. I went in looking for a button down shirt for a meeting I had in a few hours. I picked one out quickly went to the register and the employee, Star, took the time to ask me questions and offered to help me find a shirt on sale. We found the perfect match and it was very wrinkled. Star says well, we cant have you going to your meeting like that. She actually took five minutes out of her day to iron the shirt for me and look presentable for my meeting. In todays world we need more shinning STARS. JC Penny is very fortunate to have someone that special. She deserves a promotion! I will definitely recommend friends and family to visit this store because of my experience. Thank you Star!

I always have a good experience in any of there locations in Florida, CT or New York

Typical JC Penny. Like most big box stores this JCP appears to be going downhill. Mall sucks but this store isnt terrible.

Waited in line to be told I needed to go wait in a different line while trying to return an item. I understand they may be understaffed so closing the dedicated returns desk makes sense. I personally feel that labeling what cashiers can and cant handle returns would have been nice.

What a difference, mdse is spread out... customer service was great! Shopping is not what it was once upon a time...

I love this store since I was kid. I wish they had more assortment but other then that I hope they stay around.

J C. Penny still have a few good things in all departments

HAVING SOME GREAT SALES

This is a very nice J. C. Pennys store in a dieing mall. This mall is still beautiful, but has LOTS of empty stores, including the Sears anchor store, and it shows.We found their employees friendly, but none knew much about their own departments inventory, a definate lack of management skill here and little if any employee training.Now then, my HUGE COMPLAINT, lots of mechandise is not priced. There are NO price scanning machines and employees have no way to check prices for you, THIS SUCKS. What kind of store today has so much merchandise on shelves without pricing? How is it possible to have thisHuge store and employees without portable price scanners? No customer friendly price checking????? Ridiculous, absolutely ridiculous.We left. I bought a dress suit, 3 mens dress shirts, and several ties just a short distance away at a really cute little upstairs store called Mens Mart, where they fit me perfectly, including tailoring.

All the sales people were very pleasant and eager to help.

If you are lucky, you can find something you like.. good luck

Went there to pickup an online order. Wasted 20 minutes and left without my order. Unmanned work stations and undertrained employees (the one with an attitude the reason I walked out). Sears and Macys already closed in this mall. J.C. Penney will be next.

Different size availability. Cute trends. Good sale prices on name brand.

Thats a good 👍place to go!! Big parking lot, I loved it. ❤💯%.

JCP is a good place to shop. I buy most of my clothing at this store. I had a pleasant shopping experience.

JcPenney had 16.00 towels for 4.49. Took advantage. Pretty good sales, winter gloves 50 percent off, purchased a few. They have at of sales. Worth it.

Good place for shopping

The store looks empty. But I was there for portraits. The camera guy was great and was able to capture some nice photos of my family,even though were still in Covid mode.

Love the best for shopping 💞🛍️ thanks for your help and support 😘💓

There trying to hang in there but it looks like their going to end up closing too, Im not a fan but I take my mom there from time to time

Curbside pick up not even 5 minutes 😲.. No need to try and register before you get there. Super fast!!!

Well I was close but not in the store but the girls in the container alwas help out to get stuff and checked out the location of mostly everything else

I always find something to wear! Also my hairdresser works there too! Im a big fan of JCPENNEY for many years!🥰

Great shoe selection and excellent savings.

Not a great selection of clothes for men.

Love this store, have gotten countless stylish well priced outfits, coats and shoes from here over the years. When I get complemented on something Im wearing from JCPenney. I always tell people where I got it from, they always think I spend so much more money than I do. I hope they never go out of business.

It was very clean and they had lots of sales.

Definitely worth the visit plenty of sizes for all women. Sometimes the prices are a little high but worth it because the quantity of the clothes wear well. Love that I can also buy bed and bath accessories. Nice clean friendly. Jewelry is priced affordable for all levels of income. Lots of mens clothes and shoes. Perfect for the working person dress all they way to the going out dresses. Summer dresses are beautiful get it when you see it they sell fast.

Went to Sephora at JCPenny. Very nice staff.

Jcpenney is my favorite store to go shopping l really find what l am looking for and get good ideas

Went to pick out something for my granddaughter for Christmas and wound up purchasing something for myself instead...got a great deal on a long, winter coat which Ive been needing ( and looking for) for a long time!

Love jc penny. really miss sears

Shoes were a mess and trash all over the place.

Always great deals! Friendly, helpful staff.

Friendly staff but expensive

Had to get Jeans and a blouce. Found really good buys

Ordered items on line for pick up at store. I received a message from them within an hour that the order was ready for pick up. I was able to pick it up on my way home from work. Very easy; in and out. Even received a thank you message after picking it up.

This is my place of work. Also a great place to shop. No complaints.

There is nothing there . The store is dying.

This store is literally shrinking before your eyes, they closed a large section of the store in the lower level and stock is pretty low even on the basic items. This maybe due to the economic situation of the company as a whole, not just this store.

Came it to get my watch sized and I was very impressed by the customer service. Janette was very helpful and friendly. I will recommend this J.C. Pennys to those in search of great jewelry service.

Nice clothes

Not many people .

That place is regular

It was a great place to get dependable products & help, but there is a definate change in goods & a smile. Sad.

Easy in easy out knew what I wanted. Staff is always courteous. Checkout was a breeze. Plus I saved about 80 bucks, with no card or coupons. Happy shopper

The ladies behind the jewelry counter were very helpful. I had recently purchased an engagement ring with the protection plan. The ring itself was a little big so we had to have it sent in for sizing. That is included in the plan and had to wait about 2 weeks for it to be returned.

Unfortunately, it is like a ghost town. Barely any staff. Poor selection. Many areas that appear almost bare.Will only visit if I have Sephora needs.

Excellent experience at portrait studio

I went to return items that I had ordered online. The process was quick & painless because I knew (from a previous trip) to go downstairs to the Online Order Pick-up desk & not wait in line at any other Customer Service counter. A sign on the entrance doors & at the CS counters stating this fact would be very helpful.

A very nice store with excellent customer service. A little pricey for my liking. Make sure your wallet is full to shop here.

Love the sales and the shoes, I love their shoes Arizona shoes are so comfy

Never order online and pick up at store! The gentlemen at that register is lazy. Did an order and never received a text message after 3 hours, had to go to mall anyway and stopped in store to see if my order was ready. I get to the online pickup register and ask if my order was ready( I see my items on the back counter behind the cashier) I was told no, because he doesnt have time to put the information in the computer. I find the item in a different color and purchase that one, soon as I leave the mall and head to my car, I received a text saying my items were ready for pickup. Which means, that cashier entered the information in the computer once I walked away from him. I always have to corporate on him and the never do nothing about him. Guess they want unprofessional employees that will make them lose customers. Paying off my credit card this week... IM DONE WITH THIS STORE

Not too crowded....same stuff

Found what we were looking for

Jcp portraits offers excellent service. The staff are courtesy and respectful. Being s perk member allow me to get good discount and no session fee.

Super wack

Nice clothes

So far so good

Great place lots of deals especially on shoes/boots my fiancee got 6 pairs and a pillow for under $200..... bathrooms are clean lines were small ....great experience

Great returns service!

The JCPenney in the brass Mill Mall the the workers there are friendly kind they do a wonderful job to try to help you out to find the product that youre looking for but there is only one problem a lot of the stores are empty you cant find product you got to order it and have them ship it to the store that is the downside of this store is that it is void of some products we would like that the store be filled up to the max like if you want to buy a toaster and theres no toaster there to buy that makes it hard because then you got to turn around and have them ship it to your house that cost you extra money or have them ship it to the store and then you got an inconvenience yourself and come back and that is a very much an inconvenience and waste of gas and resources we should not be letting to be wasting gas and resources on this store because they dont have the product in the store when you want to have it there when you want to go and impulse buy like I wanted to buy a microwave and the microwave was not in the store would say had to ship it to my home with somebody stole it from my porch they made me wait an extra day extra 7 days and then they turned around and they had it shipped to the store with made its so inconvenient that it really made me very bad I think we need more people to step up and give them a rating but its not the workers fault the worker I gave the five star rating because of the workers that are in the store their kindness their friendliness and theyre loving cheerful faces they treat us with dignity honor and respect they treat us like we are the boss and they like us their shopping bubblech JC Penney to s*** or get off the pot because it is not right to make people order stuff and then it doesnt arrive and they make you wait forever and then they turn around and then they go when they ship it to a store anyway so what they should do is have the stuff in the store there when we wanted to be there

Seems decent. Staff is friendly enough but Ive yet to experience better than average customer service

I always find what I am looking for never disappointed even with the prices of what I buy.

Clean store, organized, very sweet, helpful employees.. i was very saddened when the Pennys in the Boone Mall closed... glad this one is still here great 4 bras ....

Claudia in the jewelery department was so knowledgeable and gave so many insights on how to save money! A great place to shop for gems!

When theyre running good sales and you get like 60 to 75% off the things Ill go in there and buy something but not as an everyday Shopper their prices are too much and I am on a fixed income, but for other people Im sure its fine and Im not saying anything bad about it its just its not in my price range unless theres like I said a sale

Good

Today a lady helping us, her name is Star and she is a star too, she is so nice & helpful and made every thing so easy this at waterbury, Connecticut

Every time I go in for one thing I always get more....Love it...3 to4 times a week..

Awesome portrait studio

I only went in to buy a coat. Clean friendly people.

Always good sales and the employees are very helpful. Good quaility fir a great price!

Great place. Found everything I was looking for. And gave me a 25 percent coupon.!!!

St Johns Bay men’s pants on sale are comfortable and a good value. I’ve been warring them to work for years.

Smaller store, smaller selections, smaller LINES! In and out easily. Quick and easy.

Great for more formal attire. You have to check out the clearance section as well.

They had what I was looking for and at a good price.

I called them 3 times today to ask one simple question, I selected different departments to get someone and no one answered. If they cant make an effort to answer the phone I wont be shopping here. Why waist the drive. (in any department or asking for the main customer service desk)

A young lady Bridgette helped me and was so very pleasant!! Great Customer Service 👏👏

Hello. First off the 3 star rating Im giving the Waterbury JC Penny is NOT a reflection of the customer service I received from the cashier, fitting room attendant, or the sales girl on the floor Each of the three young ladies that assisted me were friendly and attentive!Tonight (3/13/19) I was shopping for an outfit for a short noticed interview with a law firm. I was pleased to see lots of professional separates that could be mixed and matched but the plus size department had NOTHING compared to the misses/ womens department. And it was an absolute my mess. The departmentI was poorly lit and the racks were jumbled, no actually ensembles were displayed. I ended up purchasing a Liz Claiborne blazer and blouse that were on sale, actually a GREAT sale..... total purchase amount was $42.57. I settled on a size 18 blazer and XXL blouse that were in Misses/Womens department because nothing like it was offered in the plus size department. If the items were offered in a larger size or even in a different variety but larger I would have bought at least 5 -6 other things that caught my eye. The plus size department choices for professional attire were VERY disappointing. 😞😞😞

Picked up an online order. It was greatPrompt service & order arrived quickly

I always find what I need. From formal, casual even gym attire! Sizes 0 to Plus

Nadia was amazing with our 2 week old. I woild definitely recommend her

Nothing spectacular to brag about here. JCPenneys has seen much better days. There used to be better service and the company used to take pride in how their stores look. Now everything is just jumbled around everywhere, there is rarely any associates to help you find what you need.

Staff was very helpful. Good sale. Good quality product .

Ask a simple question and no one knows the answer.

Expect to search for a visible floor employee willing to help you without running away from helping you! As a former ex-macy employee trained for execeptional customer dept floor customer service availability, its the store with the worst cold attitude character Ive went through shopping! The reasonable priced clothing is what brings me back to shop at JCPenney.

There wasnt any pull coupons left. I bought a lot and no coupons. Should be enough for everyone. Some people have to work and cant get to the store until later

Had great coupons... Several winter clearance items. Saved over $200. Thanks

Ok I guess.

The store had a great variety of apparel for all ages. It was very clean and the sales were great!!

Jcpenney used to be one of my go to stores. I liked the brands they carried and the selection. Unfortunately this location keeps reducing the size of the mens department and limiting the styles carried. I find myself being forced to go elsewhere for clothes. So sad.

Monica in kids, Liz and Keyshla from Jrs Dept. Are exceptional. Very welcoming, very customer service friendly. Great job ladies

Photo studio was busy and our appointment was pushed back one hour but once we were in the photographer was amazing and took some great shots. The Groupon made this a no brainier.

Went looking for drapes and always find them at Penneys and must admit I havent been in the store in awhile and was nicely surprised to see all they have to offer, do recommend !!

Amazing

There is always someone with a birthday, or a need for a gift. Penneys is a place that has a little bit of everything, you can always find that perfect item for a gift.

Always get the most for my money, coupons always come in handy. I loved getting the extra discount today!!

Can always find what I need for my home, family or myself.