Steve D the salesman made the buying experience great. We got an amazing deal on my 2013 Electric Glide Classic. Everyone was extremely kind and great to work with. The finance department made the buying process easy. In addition to that we bought our full face helmets there. They even offered extra perks to the buying process, which made us feel even better about our purchase from there. Overall this is a great place to buy a bike from (I would recommend Steve D from Sales), we will for sure be back to purchase accessories and any other motorcycles.

Never got a follow up to my search for a new bike this year. You must not need customers too bad.

Excellent staff. Great environment. Very helpful.

Went to Harley Shop at end of Abate Awareness ride. They had brats, chips beer and soda. Everyone was fed quickly. It was a good time.

Excellent experience. Staff was awesome to work with on my way to my new Softail. Red and Steve were excellent resources on the sales floor, and Richard in finance was stellar to work with. Cannot recommend Silver Eagle enough.

I had the BEST EVER SERVICES from Sara at Silver Eagle Harley. I would recommend this location to anyone. Hospitality and service was A1!! ☺☺

Friendly, knowledgeable, no pressure.Highly recommend!!

I love all Harley Davidson Barns. My fiancée introduced me for the first time 7mos agoHes been Harley owner and rider for over 20 yrs now. Im happy to be a part of Harley rider

Buyer beware of changing prices and added warrantys without your permission. Finance added an extended warranty to the paperwork without ever consulting me throughout the process and just wanted me to sign on the dotted line without looking. Extremely shady practice to do that so look over paperwork carefully before buying anything!

Folks are polite and knowledgeable. Nice selection of cycles too.

Nice stuff. Had a good afternoon

Steve Devine did an amazing job. I was told to talk with him by two people. This is my first new bike and super happy with the bike and the great service at Silver Eagle. I would highly recommend Steve and Silver Eagle for any Harley needs!!

Parts department folks are great. Prompt response and they had the part I was looking for, even though it is for a 30 year old bike.Where the rating takes a drop is their sales staff. Im in the market for a different touring bike and was interested in the 18 Wing they have. Spent a few minutes looking it over, straddling it, checking out its cleanliness. No one came to talk to me. Then walked over to see if there were any Yamaha Tenures (none on the floor), and left. Ill proceed with my original plan of buying from Peoria, IL for my next bike.

Kind and helpful staff. Very nice clothes for sale

Greta sales team and the whole experience. Clothing shop is also great people.

Went there for couple things for my old road king, ended up buying just one thing but the parts counter did their best to help.Never had a bad experience there.

Just bought my new ride at Silver Eagle Harley Davidson! Great service, helpful staff, good inventory selection and no pressure sales made my experience exceptional!

Although the Sales staff is top notch, every department that I gave a question to had a good answer for me. The whole staff at Silver Eagle is amazing and I recommend them if you want a wonderful motorcycle buying experience!

So glad I choose Silver Eagle to buy my first Harley from! From the minute I walked trough the door I felt like a part of the family!

Purchased my last two motorcycles here!! Had a great experience both times! Always great to deal with for parts, accessories, service and sales!

They are awesome team glad to be in the wind again

Love this store they always carry sizes for bigger girls

My wife and I love our new Tri-glide!Unfortunately, it broke down with 70 miles on it, but thank goodness, I was able to get ahold of the shop, and they sent someone to pick up the trike and us, give us a ride home, and get the trike in the shop for repairs.The dealership and I are waiting for the part to come from the factory, and once they get it, we can ride again!The salesman Steve, was very helpful, along with the shop, finance, parts and merchandise folks, all super!Any questions, were answered along with new information about the new trike!I wanted to deal with someone local, and they treated me great on my first Harley, and helping me accessorize that, so Im sure we will be putting more goodies on this one!

Good Service. Excellent repair service. All the repair techs go the extra mile to do a good job and more. They treat their customers like family!

Just there to look for some clothes, great staff.

Everyone was very helpful. I ended up with a nice bike at a good price, and some riding gear as well.

Staff nice to help find anything. Nice bikes an have Santatake pictures of anyone. Took my grandkids there last yr to see santa an to find out this yrs calendar had our picture in it on December. What a surprise. Clothes an things for about any age

Always a good time seeing friends

Staff was very nice! They were even willing to help promote other local businesses and tell me great places to visit. More than willing to strike up a conversation and help in any way they could

I would love to be able to give this place more stars but I just can’t. I talked to the financial guy, Richard on a Saturday. We threw some numbers around and when we hung up we had numbers in place for me to talk to my husband about. After husband came home from work I called Richard again with my husband present to go over the numbers again, this time it was 700$ higher than what we discussed. That was not what we talked about so I abruptly ended the call. Monday morning rolls around and sales manager Scott calls you discuss what happened on Saturday. Scott said he would make the first numbers work so I said we will be in on Friday to test ride the bike and take it home if we liked it. I requested pictures of the bike I was interested in which took them quite awhile to provide and when they did I got 2 pictures both side pictures so had to request more. I didn’t hear anything Tuesday or most of Wednesday so I texted Steve who was my sales guy asking if everything is good to go for Friday, he said yes and asked when we would be in. I said Friday morning around opening as my husband and I had a two hour drive both ways and also still had to work. Steve said he would see us then. Friday morning rolls around and we get in the building at 9:15 am. Walk through the bikes with people just staring at us. Finally someone in parts asks us if we need help then Rodger chimes in asking if I was here to get the bike. I said yes we have our trade here just need to see the new bike and take it for a ride then we could do paperwork. Here is where everything went downhill and made it to where I will not go back nor will I refer this place to anyone. Rodger proceeds to tell me our bike is up on the lift getting a brand new front tire but it wasn’t going to be in until the afternoon. Remember two hour drive and still have to work? No one at all not even a ant on the floor mentioned the bike was getting or needing new tires as they already put a new rear tire on it. Then on top of having to look at our bike on a lift, we had to deal with “Red” who was not our salesman. Our salesman Steve was on “vacation” Scott I never even seen so who knows where he was. So in my mind I’m wondering why you are putting on new tires and not saying anything about it meanwhile the bike has a cracked windshield, dent in the fuel tank and a worn out seat that no one was concerned about. Keep in mind we had a 2002 fat boy that we were trading in that i was ready to put back on my trailer and leave. Matter of fact I called gold star Harley in Missouri to see if they still had the bike I was interested in while I was in the parking lot waiting for them to give me their best deal on this bike. Needless to say they swapped windshields out with another bike they had and magically got in the tube for the front tire so that was able to be put on and supposedly put on new brake pads and bearings which I have no records of so just the word from Rodger which you’re lucky to get a word in with him anyway. Further more this is a 2010 touring bike and came with no Harley fobs but clearly has some sort of security system on it but Rodger just wants to argue about it with me so I will order the fobs on my own even though I should have been as shady as them and just kept both of my fobs from my fat boy and just said it didn’t come with them. I know the difference between standard features and special features and this was a standard feature. The finance guy Richard seems to try but he is new and he shows it. Actually makes you kind of nervous if he’s got everything right and you the customer still have to help him. He needs someone to be working with him still. All in all this bike was not worth the quality of service here. No free tshirt or cleaning kit with a purchase like you get elsewhere either but at this point I wouldn’t even want to represent this place. If you want a nice clean fat boy that’s healthy go here and get our trade!

Awesome friendly staff.

Great service,got me in repaired and out in 1 1/2 hrs, highly recomend

Nearly as bad as my local dealer. The salesman seemed like he didnt want to bother... so I left. Many other dealers to spend 28k with

We had a cut in our rear tire on our Victory Vision while on vacation. There were some guys sitting outside after work that took a look at it, checked it out, looked to see that they had a tire that size & told us to leave it there and they would get to it ASAP in the morning. Offered us a ride to the local diner or motel and sat with us while we waited for our son to come get us. Before noon they were done installing tire & rear brakes!Did not make us get the most expensive tire or brakes ( actually got the brakes from a nearby Victory dealer).Great service, great prices, great guys!Great place overall!

Very friendly and helpful service

Friendly and courteous people always enjoy going there

Great place! Always make uou feel welcome!

I really dont know how they can call themselves a Yamaha dealer and not have the basic parts of ailable such as a front tire or drive belts. these parts are all the same for models from 2000 to current. maybe its time to give up the dealership tag to someone who wants to handle it. Not to mention that takes more than 5 days to get these parts delivered. Better off just ordering from the internet.

Just completed a mail order of a clothing item that Silver Eagle had in stock. The experience over the phone could not have been better!! Sarah guided me through the whole process with ease. Very professional and courteous service from this dealership!! I will definitely do business at this place again!! Also kudos to Rita for holding my item until I decided to purchase it today. Thanks again!!

Best dealership east of I 35 in Iowa

Took great care of me

I just bought a new 2017 Ultra Limited there. It was the best experience I have ever had at a Harley Dealership. The staff was GREAT!!!! There was no pressure at all when I was in the store. The staff was very down to earth and very helpful. They answered all of my questions and explained everything to me in detail and made sure that I understood the things we covered. Steve D. and Scott were great to work with. Thank you for a great experience.Chopper

Gave me one right part then recommended I purchase a new tank gasket and new screws which were both wrong. How do you get the main part right then the wrong gasket and screws??????

Recently sold my bike to a dealership. When I bought my bike at Silver Eagle they talked to me about a service plan, which I paid for of course. It sounded like a good deal. Well when I called to cancel the service plan and get a refund they told me that it is non-refundable and that it is married to the bike. Ok......I paid for the plan and have not used all of the vouchers but I do not get a refund for what I have not used...? They also neglected to tell me that the vouchers are only good at their shop. They say one thing and then do another! They definitely lost my business.Also putting a review for my dad. He had Silver Eagle put chrome wheels and chrome front end done on his bike. They told him that he would get a $500 gift card when he dropped the bike off. When he went and picked up his bike, they took 25% off of his bill which was $350. Again, they say one thing and then do another. Needless to say they lost his business too. Be aware of this business!

The staff was amazingly nice and helpful and the prices were great. If we are in the area again we will definitely be back

Steve Devine is a great guy to buy your harley from, honest and prompt response, couldnt be happier with the effort all the guys at silver eagle put forth. Great expirence, this is my second harley, first from waterloo,, I would buy there again in a heart beat!

Great place

Everyone treats me like family. I feel comfortable that all work on my motorcycles is done professionally.

Very inviting environment. Great place to go even if youre not a biker. Huge inventory of bikes and lots of clothing. They keep things fresh here. I never miss a chance to stop.

Great folks to deal with.

I love this place. Courtesy & knowledge by all staff. Enjoy personal info from the tech guys back in the shop. Always willing to listen and give suggestions about your ride.

One of the best dealerships Ive ever been too, the people are nice and very helpful with everything. We actually are setting up a benefit ride for our son and the finance manager Scott has been helping with everything.. truly one of the best guys out there!!! Thank you so much silver eagle!!!

Nice place to look around. Have lot of Harley on show room to look at and buy. Good selection of gear of clothes. Friendly people every time i go in.

Excellent top notch apparel and great gift ideas! Employees are friendly knowledgeable and extremely helpful.

Awesome stuff but we all know that Harley merchandise is very over priced. Some of it understandably but then there is a great deal of it that just aint right

Lots of clothes with full service on your bike and from new to good priced rite used stock

Friendly people and we had good expierencewith the Sales person when we searched for a new helmet ! Nice store good organized and they are helpful and competent. Liked the store and we looked around for a motorcycle with no pressure from a Sales person !

I want to thank Kevin, Jim, Scott, Doug, and everyone at Silver Eagle for making my purchase of my new 2017 Ultra Classic such a great experience! I got a great deal, had a lot of fun, and got a gorgeous new H-D! Thanks again and Merry Christmas!

Very nice dealership, friendly people and great customer service. I will shop there again

Do not use the service department, they will screw you when you pick up your bike after getting it upgraded with bogus repairs that were not needed and won’t call to approve the repairs. They also charge for double the labor it actually take to do repairs and upgrades

Bike upgrades

Its been a long time since Ive been to this shop and my goodness, theyve grown so much!!

Great service and selection.

My parents bought a bike from here and the salesman told them the tires and battery were new, they were put on in the previous year. They found out, after going 80 through South Dakota, they had slices on their back tire. There was only 4k miles before the trip that they put on the bike. They found a place to get new tires and the dates on the tires said they were put on in 2012 and the battery was put in, in 2013. So not only did they lie about when the tires were put on, they could have lost their lives. Also, when they went in to confront them about it, the salesman that sold them the bike didnt even have the intestinal fortitude to face them. He went to the back office to hide. These are the main reasons why I give them a 1 star.

Great folks at this dealership to take care of your Harley Davidson, Yamaha and AMSOIL needs.

Come see butch or Steve for a great yamaha motorcycle. Dont let them up sell you on the Harley those things suck. Great friendly parts service department.

Thank you for your interest! We will be in touch with you shortly regarding your inquiry was the message I received at 9:08 am after sending an email. 24 hours later I am still waiting...... lost my business.

Bought a 2017 ultra classic great service. Both of my sons bought motorcycles there too. Knowledgeable friendly would recommend it.

Expensive but all HD is so comparative to others. Really nice people. Helpful and laid back.

Excellent place for service and advice. They have always treated us great.

Great place

Got to love you some Harley Davidson nice service treated with the out right most respect will be back and stop in whenever in the area

Friendly staff (they will know you by name!). Good service department. Not a high pressure dealership at all! Great place to visit and to outfit your H-D!

I rode with my first husband in the 80s on a FLHTC Electra Glide. Rouge red. Sadly he was killed on the bike. I have only been to Silver Eagle Harley Davidson twice since moving to Waterloo in 1998. It has always been too painful. I listen to 105.7 KOKZ. They ran a contest in conjunction with Silver Eagle Harley Davidson. I answered a safety question. Still remembered from all those years ago. Ended up winning a $50 gift card. Now I had to go. I knew I wanted a memorial gift for my late husband. I told one of the employees what I was looking for. She showed me around until I found the perfect items. Even with tears in my eyes she understood how special this was and what it meant to me. I now feel like I can shop and visit here. Hopefully without tears. Perhaps one day I will ride again. I am forever grateful to the employees at Silver Eagle Harley Davidson. RIP Steve aka Red Dog!

Nice place. Great people. They dont lie to you like zylstra does.

Best service Ive ever received from an HD dealer. Thanks Bill in Parts Dept for your help from an out of towner.

Nice and friendly, had no problem having a good visit with salesman to make a deal on a bike.

Super friendly staff!!! Very knowledgeable!!!

Got approved for a Harley but wanted too much money down with my trade so I passed maybe next time

Friendly staff at a nice place. The hardest part is paying the H-D (hundred dollars) to get out the door. But that is the Harley owners fault, not the stores.

Great staff, always helpful, always clean.

Got a great trade deal for my husbands bike. Everyone there treats you like their best friend

Great job! Staff was helpful, and we found what we wanted.

Really good customer service as always nice to speak with my salesperson who sold me my bike originally.

Typical Harley Davidson store. Overly eager salespeople and overly priced merch

Nice dealership

Sales person RED went the extra mile for me. The staff is friendly and very knowledgeable

Very helpful. Stopped in for the cotton souvenir on the way home to Lake Stevens, WA after the Milwaukee 110 bash. Never seen so much corn in forever!

Nice clean environment. Sales people are friendly, low pressure to buy a new bike. Free popcorn to top it off!!!

Dont service your bikes here, their tech has no idea what hes doing..

Loved my experience there. I will be going back. :-)

They were able to get me new parts for my Buell at a reasonable price.

Alittle over priced compared to cedar river Harley davidson but friendly staff

Friendly Peeps working & Always willing to help!!

Great service always on clothing appeal or even buying a new Harley.

Josh, in parts department did an awesome job finding some outdated parts for my bike. Extremely satisfied.

Huge inventory, beautiful bikes, beautiful dealership. Im eyeing one!!!!

Very friendly staff, and great selection of shirts, shoes, bikes, and accessories!

Fixed my brothers bike quickly and very friendly service.

Excellent place to buy a bike and accessories