I stopped by here to test ride a few bikes in my pursuit of purchasing a new gravel bike. The staff was awesome and were super accommodating/knowledgeable. If they don’t have something in stock for your needs, they can build pretty much anything you want. Prices seemed very reasonable as well. I ended up purchasing a bike elsewhere just because I got a good deal and the other place had a lot of inventory, but I will certainly come here first next time I am in the market.

Rude. Walked in and kindly asked about their selection of bikes. Gentlemen didn’t even bother to offer a glance from his computer in order to provide his response. He was, though, thoroughly enjoying his gum. Nice to know I can take my business to Cedar Falls

Great environment, quality bikes, and excellent, professional help from staff!

Waterloo Bicycle Works wanted to make sure it was the correct bike for my daughter over getting the sale. Spent time making sure everything was setup and adjusted correctly, patient with everyone test riding the bike. Recommend and will be back for our next bike purchase.

Very nice folks. Did a great job on my bike. I needed two tires and during covid that is no small deal. They found 2 tires with just the right tread. Got them delivered promptly. The bad news was not their fault ... Bike tires are very expensive right now.

Great store and they were super nice and very helpful. Bought a bike and a few accessories. One of the things I bought was in the way of a the rear reflector so they put a new different one for free.

We rented bikes from them and had a great time riding the bike trails around Waterloo. In fact, it was a highlight of our vacation! The owners were very friendly & quite accommodating. My family and I would do it again. THANK YOU!!!!!!

Love the owners and their professionalism. Would not go anywhere else. Also, you know they are fantastic people, because they love dogs and have a wonderful shop dog (Dreko) there everyday!!!

Got my old bike fixed up with a little upgrade and for a reasonable price. Definitely recommend going here!

The guys at WBW were great to work with. They didnt judge me bringing a couple vintage kids bikes in; they actually preferred working on them!! A must if you live in Waterloo and surrounding areas to support local and get your bike tuned!

Great help. Fast workers and didnt cost me too much.

Good

I wish there were negative stars for this because the customer service here is absolutely terrible! From the minute we walked in, we got the sense that we were interrupting whatever it was they were doing before we entered, and that they really wanted to get back to whatever it was they were doing. It took several minutes to get anyone to help us, and when he did, he treated us with a tremendous amount of arrogance and condescension. We were trying to tell him what was wrong with the bike but he didnt want to hear it and said he would just go through it himself and let us know what he found. Several days later he called us and told us what he found, which lo and behold, was exactly what we were trying to tell him was wrong with the bike. The next problem was trying to get him to give us an exact estimate of how much it was going to cost and how long it would take. After several more days, the bike was ready. When we picked it up, there was again an air of indifference or disdain that we were interrupting their day. The bill turned out to be close to $200, which is way more than he let on it would be, and is probably as much as the bike is worth now. Needless to say we were shocked and upset. After we got the bike home, we noticed that it now shifts much worse than when we took it there. As an added bonus, someone there had cut the wire to the bike computer sensor and had messsed with the seat position (they had raised it way up and tilted it back). I am no expert when it comes to these things, but I do know that theres no reason to mess with the seat if youre just working on the chain. I can maybe understand adjusting the seat to test ride your repairs, but wouldnt common sense or common decency tell you to inform the customer that you did that and offer to help adjust it back for them? This almost feels like a personal attack on us, even though weve never been there before or have ever met these people. The more I think about this the angrier I get, and I am very tempted to file a complaint with the Better Business Bureau. I would highly recommend you stay away from this business, but if you do visit, leave your bike and money at home!!!

Great place with an awesome, welcoming atmosphere! I really like the owner/mechanic.They do bicycle service & repair. They also have new and used bikes for sale, as well as parts and accessories, and some apparel. They also do rentals. Got a new light and basket here.They stock Pure City, Pure Fix, Sun, Origin8, and Surly bikes.It is a shop that focuses on utility/transportation cycling, but work with all bikes. There are some cool accessories that you wont find at the other shops.You should check it out!

Excellent people!!!

Helpful, quick, and easy! Fixed my bike right up in no-time for a good price. Just walked right in.

This a very neat shop. Very practical and beautiful Iowa made gifts for all ages. The owners are very friendly and very knowledgeable:))

Just got a great deal on a brand new PURE FIX at Waterloo Bicycle Works!I couldnt be happier with my new bike, the excellent friendly customer service and overall experience of doing business with Greg at Waterloo Bicycle Works!I am an avid cyclist and will drive the 2 hours from my home in Des Moines for all my cycling needs from now on!

Loved it

Owner is very rude, would not recommend.

Great selection of bike accessories and bikes. Always treat you fairly. Great Waterloo bike shop!!

Provides excellent service with attention to detail -- never cutting corners on repairs or service. They offer free tune ups on bikes purchased new in the store after riders put a few miles on their new bikes to break them in.

Very personable, great location & love that they have bike rentals.

It appears to be a great place to take your bicycle. Very dependable owner.

Great experience, purchased used bicycles in fantastic condition.

Caring, competent.

Amazing service, and cool rental bikes too!

Quick, fair, quality service.

Nice staff

Cool shop with a cool dog