I highly recommend Premier Subaru Watertown!. This was my second purchase with them and as expected, my experience was smooth and pleasant. The staff is very accommodating and informative. Even days after my purchase I’m still receiving emails from them making sure I’m happy and I have all the info I need. I love my Subaru!

Eric was terrific but if the Eyesight manual was clearer, the visit would not have been necessary.

Very Pleasant ExperienceThis was one of the easiest and pleasant car buying experiences I have ever had. Cassidy Vaughn was a pleasure to work with. He was very knowledgeable about the cars and was able to guide me through the process without being pushy at all. He also had a great sense of humor which always helps. I was in and out of the dealership within an hours time total test drive and all, and I returned a few days later to pick up the car. The Woman I worked with in F&I was very easy to deal with ( I wish I could remember her name) Overall I found the car I wanted in clean condition and they worked with me to get the deal done. I would not hesitate to refer anyone who is looking for a Subaru to purchase here. I am so impressed that I plan to do all of my vehicle servicing here as well! Overall just a great experience.

Purchased a 2017 jeep cherokee for my son. Great sales people, smooth experience and no pressure.

Recently requested oil change tire rotation and new wiper blades along with some help in using gps system! I was told there would be a charge of 159$ for the gps instruction even tho I was never demonstrated this when purchasing the car! 4 weeks later the battery died .I found this unacceptable for a car that had just turned 4 years old and reported the gps incident to the company manager and told her not to try to finance their new showroom overnight with their regular or for that fact any loyal customers!

Do not take their word (from the service department) as the truth. There is a big chance they did Not check your air filter and fluids during your oil change. I purposely left a filthy air filter in the car before an oil change. I always write the date and mileage on the sides of the air filter when it was changed. So I knew it was about a year past due. This time as usual, they swore that they did check the air filter and everything else. They also skipped over checking the dirty air filter for several oil changes prior to this. Yes they are going to put their spin on this feedback. I have nothing to gain, they cant afford anyone to learn the truth. Double check their work with a separate trusted non-Subaru dealer repair shop. If it is a major repair double check with a private car repair shop before you commit yourself to a repair with Subaru. I stopped going to these guys for service. Sorry, I can not trust you guys, plus your service and repair jobs are more expensive than the rest.

A very pleasant experience buying the wifes new Crosstrek!! Our salesman Hector Salazar was friendly, knowledgeable, and not pushy in any way to make a purchase. Gretchen was friendly, patient, and knowledgeable! Every employee we encountered were very courteous!! Highly recommended dealership!!!

I’m writing this review On my office PC. We bought a oil change plan it was priced very good. I sent my wife in for the oil change. The sales person sold everything under the sun plus the oil change. I asked them not to upsell her. They were underhanded and tried to express the need of things to be done at that particular time. We have a small child she was nervous about the car. We had an argument over this because of their negligence and upselling tactics we do not recommend this company for anyone!

From start to finish, Subaru of Watertown made it possible for me to upgrade hassle free. Hector is a wonderful salesman, no pressure, he listened and suggested available options. Joe in finance is great, there’s no rush to complete the sale, zero pressure once again. From sales to finance the experience was truly as if you’re being welcome to a family experience. Premier Subaru of Watertown know people and business. I’m a satisfied customer.

I had a wonderful experience purchasing my third Subaru at Premier. My salesman, Hector Salazar, was outstanding not only in his knowledge but in his ability and willingness to help me get exactly what I wanted at a fair price. He is honest and very easy to deal with. I would highly recommend him and the dealership to any potential buyer. Great service!

Premier Subaru Watertown has been maintaining my vehicles for 10 years. The service advisors are friendly & welcoming. Shannon is the best!! Their technicians are excellent! Very knowledgeable. Repairs are done properly and efficiently. Highly recommend!!!

Upgraded my Impreza for a Forester with Hector at Premier this past week and couldnt be happier! Hector was a pleasure to work with - no hassle, didnt try to push me into anything I didnt want and most importantly, he listened to everything we said. Joe in finance was also a pleasure to work with. When it comes time to upgrade my husbands Forester, we will definitely be back!

Premier Subaru of Watertown is the best Subaru dealership Ive worked with. Ive done business with them several times now. John Risk has always been a pleasure to work with. He never pressured me at all and answered all of my questions promptly.I concluded the sales process with their business manager, Joe Hernandez who made finalizing everything a seamless process. He didnt pressure me into buying anything extra and didnt try and sell me anything I didnt need.If youre in the process of buying a new Subaru, I cant recommend them enough.

Very disappointed! We have been waiting 4 weeks for a vehicle to go through the inspection process for my son-in-law. I FINALLY received a notice that the car was ready to purchase. I responded to the salesman that my son-in-law was out of town but I would come down after work and put a deposit on the vehicle for him until he returned. As I was on my way to the dealership (I am only 15 minutes away) I received a text that the car was sold. This was literally as I was driving to the dealership. Upon my arrival, I am told that the salesman should have had me make the deposit over the phone. I would have absolutely done this, but was not told to and therefore thought after all this time waiting, the car would be there for us. The new sales manager went to look for another vehicle that was comparable to the one we wanted, but that vehicle was at the same point where it was not pictured yet so we would be waiting AGAIN! I have purchased 3 vehicles in the past year from here and sent several people to this dealership in the past year. Now we go with no vehicle because when I asked the salesman if we should look else where while waiting for the initial inspection? I was told no, we would get the vehicle. Never again will I go there for ANYTHING!Add to the post as the response below is unacceptable! If you read the text messages you will see that I was NEVER asked to make a deposit over the phone. In conversation when I arrived to the dealership, I was told that supposedly AJ stated to me to pay a deposit over the phone and I replied no. That is not the case as I would have gladly done that to ensure the security of the vehicle. There were several times that AJ could have requested that for me to do that. It took over an hour for him to reply at all. Please ensure to read the full times. 9:02 am with an immediate response, then 10:56 am with an immediate response that I would come down after work to out the deposit. No additional replies until the vehicle was sold at 4:47pm. This is ABSOLUTELY NO EXCUSE!

My experience 3 years ago was pleasant when I purchased my outback from Premier in Watertown. I wanted to get into a new Subaru Outback again so I had called the parts department a few months back to price some accessories I was interested in for my possible new vehicle. A woman answered the phone in the parts department and said “parts hold” and slammed the phone on the counter without putting me on hold first. After a couple of minutes, she picked up the phone. I told her I wanted to price some Subaru accessories and I also stated it would be polite if you waited for a response from the customer before abruptly making them wait. I guess she did not like what I said because she placed the phone down again while looking up the items.She mistakenly assumed because I might not be or sound Latino, I would not understand what she said in Spanish and she said some not so nice things about me to her coworker.Annoyed I ended up calling the Subaru dealership in Torrington for parts prices and they were very friendly and helpful. I even ended up buying a new outback there. Maybe with their new building being built they might want to get some new employees.

Beware of the $400 they try to sneak into every sale. $300 VIN etching and $99 Nitrogen filled tires are being listed as Dealer Fees when they already have them on the car. Automatic profit per sale if you dont say anything before you sign the purchase order. Ill be looking elsewhere.*RESPONSE TO BELOW*VIN Etching and Nitrogen Tire Fills are 2 of the biggest scam add-ons that car dealers call fees. Im sorry, but if you are selling a car on the lot that has Etched windows and Nitrogen filled tires, you should account for that in the price of the vehicle, not as a forced add-on.From my conversation with the salesperson via email, which was an active negotiation NOT a simple quote.Lifetime nitrogen tire service and VIN etch is already on the Forester and it is not included in the sale price posted. No dealer posts fees in there sale price.

Came here to look for a new car and was helped out by Hector Salazar who was very friendly, helpful, and kept me up-to-date throughout the entire process. I was then helped out by Gretchen who was also very helpful and friendly as well as very enthusiastic, making for a fast, easy, and enjoyable car buying experience. Highly recommend!

Best experience Ive had purchasing a car. John, Carlos and Gretchen were very helpful and spent time making sure everything was taken care of and complete.

Talked with Chinedu at first and was very kind and helpful! Ended up getting my Subaru a few days ago and am loving it!Ive never purchased from a dealership before and i had a great experience working with Premier, they helped me out a lot and i got a great price! Friendly and easy to talk to! Thank you to everyone who helped me out!

Dealt with Hector Salazar. Came real close to the desired deal and the transaction was smooth and strait forward. Very likely will return to Premier for my next Subaru.

Great service and fair pricing. Shannon is amazing And continues to exceed my expectations. Highly recommended

I was shopping around for a 2020 Subaru WRX, and Premier offered the best deal. I worked with Hector Salazar who was a pleasure to work with. The vehicle I was initially interested in had sold, and they were able to quickly locate another vehicle for the agreed upon price. Hector was easy to work with and answered all my questions throughout the process. No pressure or games at the dealership. overall a pleasant car buying experience.

I had a great experience with my salesmen AJ. He was very professional and wasnt pushy at all. AJ answered all my questions that i had. Highly recommend him if you are looking for a new car.

Premier Subaru is an amazing dealership that adds a personal touch to every sale! Hector Salazar helped me find the perfect car while answering any question I had along the way. 10/10 would recommend

Just bought a certified 2017 Subaru Outback Limited from Premier. I went there for a specific vehicle I had found online and Hector Salazar had the car ready for me when I got there and made the transaction the easiest vehicle purchase I’ve ever had. Hector, Mike, and everyone I dealt with were courteous and friendly...and without any aggressive sales pitches. I will definitely do business with this dealership again in the future. My wife loves my Subaru so much that we might be back sooner than expected.

Very good service. polite sellers. made a deal very quickly.

I have dealt with many dealerships around the country. Premier Subaru Watertown by far has been the best. They are very professional, courteous, and knowledgeable. They dont pressure you into anything and it feels like theyre there to help you.

I worked with Sarah at Premier and financing was done by Joe. I bought a brand new 2017 Impreza Sport and I could not be happier. I currently am a college student and they both looked at the best options/packages and it turned out I was better off buying new than used due to end of month/end of year deals! My Dad has had horror stories at other dealers on the same strip and he was more than happy with the clarity, transparency, and all fees that were being applied. I definitely recommend!!! Everyone was very compassionate and considerate of my situation.

My wife and I had a very good experience at premier Watertown!!Hector Salazar helped us a lot!!he was very attentive to details.Bill (manager) also helped us with everything!!!I highly recommend them!!Car looks good in and out!! All the process was smooth and no pressure at all !!

I had a positive experience here buying a used Crosstrek. The salesman I worked with was Hector Salazar and he made it a very quick and painless process. He didn’t waste my time or pressure me the way other dealerships did. I would highly recommend him to anyone looking for a car.

When I decided to look for a car at Premier, I read the previous Google reviews and noted that Hector received multiple positive reviews from customers. Im happy to say after purchasing my Forester from Hector, the review were on point. Hector was professional, knowledgeable and never once pressured me to make sale. He understood what I was looking for and was able to find the right car for me and gave up time on his day off to pick me up from my home and drive me to the dealership so I could pick up my new car. I am very pleased with his level of customer service and he made what is typically a stressful car buying situation, very easy and seamless. Props to Hector!

An overall excellent purchasing experiencing. Pricing was competitive and Premier worked hard to get the exact vehicle and color I was looking for. The salesman, Hector Salazar was easy to get a hold of, and all ways responded with a phone call back or text as needed. Answered all my questions promptly. I would recommend Hector and Premier Subaru to anyone looking for a Subaru.

I recently was in the market for my first car and had gone through many dealerships. Premier Subaru made the entire process easy and helped me feel more confident in purchasing my vehicle. Hector specifically helped me, answered all my questions, helped me map out all my finance and vehicle options, and walked me through the entire step so I knew exactly what to expect. I would definitely recommend this dealership to anyone looking for a new car!

I bought my first Subaru on Saturday. Our salesperson, Hector, was wonderful. He was so patient as I changed my mind from one model to another. He handled everything effortlessly and we drove our new car home later that day. Everyone at Premier was friendly and professional but Hector and Carlos make a fantastic team. See them when you rush right over today for a new Subaru. Thank you Hector and Carlos! ☺️

We paid for them to register our plates and send them to our new address (we were moving) and they sent them to our old address, so they were lost. When we asked them about it the GM Joe said Its not my car anymore edit: I’ve seen the reply to this. I will not be taking it down, what I’ve said is accurate. We were in the process of moving to CT and said so, and we moved to CT 15 days after we purchased the car. If we were advised to register in CT we would have done so. 2 employees at the dealership both said they would mail the plates wherever we wanted. If this was against policy, both were misinformed. I’m not sure where the idea of avoiding CT sales taxes came from, we actually had to pay NY taxes, pay to register the car in NY, then pay again to register in CT.

If youre looking for a Used or New vehicle, please visit Premier Subaru an ask for Hector Salazar! He was my salesman, and he is totally awesome. The whole process went very smooth and Hector kept us informed every step of the way. They were even able to register my vehicle onsite. Hector made sure my vehicle was detailed, and waiting out in front of the dealership! I drove off looking & feeling fabulous. Hector and Premier Subaru get TWO BIG THUMBS UP from me!!! Please pay Hector a visit, you wont be disappointed

Excellent sales service. Friendly staff. Ask for Hector! He is a pleasant guy who will work with you. He did not apply any pressure and was able to get us exactly what we wanted for a competitive price.

Wouldnt have wanted to buy my first car anywhere else! HUGE thank you to Sherry, Sal, Kerri, Carlos and everyone who made this a wonderful experience. From test drives to finance, I was shown patience, caring and understanding. I love my new Crosstrek and cannot wait for all of my new adventures!!

I’ve clicked unsubscribe numerous times and this company obviously has no care for violating my rights. Next time a customer asks to be unsubscribed do the right thing.

I am editing my review after receiving a very passive aggressive and incorrect response from Kerri Pacheco- Vice President and General Manager of this establishment. I received an estimate for over $3900 for a total of 4 repairs at this Subaru dealership (photo attached). Now- everyone and their mother was telling me that these prices were too high. So, I respectfully took my car elsewhere. This is when I found out the all of these repairs (with the exception of the left ball joint because there was no issue with it- something I know how to evaluate myself) PLUS 2 of my break pads and rotors being completely replaced could be done for a total of $1950. Tell me Kerri- are $3900 and $1950 a difference of $200? Its shocking that someone in your position can have such poor math skills. Clearly, I was getting ripped off, but you can try to deny that again. Also in the response to my previous review you mentioned I had never been to your dealership before- this is incorrect. On June 15, 2020 I came in to get a sensor issue checked out, since my tire pressure light seems to have a malfunction. However, there was no record of my appointment that was made A WEEK in advance and when I learned that the diagnostic fee was over $150 just to look at an obvious sensor issue- I again respectfully declined service and refrained from leaving a review. Please take your business elsewhere. Im still shocked.

This is our 5th Subaru! We were very impressed with Premier Subaru in Watertown. We were greeted right away by an awesome salesman, John Risk. He was very professional as well as friendly, and he found the perfect car for us.We love our Subaru Impreza! Our thanks to John for walking us through our purchase with zero stress!

I just recently bought the 2020 Subaru Forester Touring. Hector was very nice and helped make the process very smooth. One of the best experiences I’ve had in buying a car. And I love the new car!

Terrific staff! They were always available during the entire ordering,buying, registering, and financing process. Very helpful and nice via phone and in person. you walk in and someone immediately helps you. They make the ordering process speedy and the rest of the purchasing process as fast as possible. My 2017 Impreza is perfect and exactly what I wanted! They will help you get the best deal and offer amazing coverage and warranty that will help diminish auto insurance cost.

I purchased 2 Subarus. The sales and service is great. They always fix my car in a short time. I highly recommend this dealership. Once you buy a Subaru you will never drive anything else.

I cannot speak highly enough of Shannon in the service department! I had a warranty problem with my 2020 Crosstrek. She immediately came out to the car to check the dashboard warning lights before I turned off the vehicle to drop it off. She was in constant contact with me while the service department did diagnostic testing. The car did not cooperate, so they needed to keep it overnight and she supplied me with a loaner. When it was time to get the loaner, she literally ran to get the vehicle for me so it was ready when my paperwork was completed.I have never had better customer service!

Ease of scheduling appointment, service manager was great - keeping me informed throughout the day with the progress of my car. A loaner car was readily available ans was sanitized for my use. I have chosen to travel here vs. a local dealer because of the service department.

Hector was great! worked with me and made sure I found exactly what I was looking for and stayed in my budget. Absolutely love my car and am thankful for all his help.

I would highly recommend this dealership. They are very helpful, thorough, and compassionate. They truly support active service members, veterans and their families. Please go see them for all of your buying and service needs!

I had a wonderful experience buying my Crosstrek Limited at Premier Subaru in Watertown. Their salesman, Hector Salazar was informative, helpful and all around great to work with! I highly recommend talking to him if you are looking to buy a Subaru!

Would probably not buy another Subaru...not sure. Its only a year old. However, I most likely would not buy it from Premier Subaru in Watertown. I was apprehensive about the selling process. In retrospect, I should have trusted myself. Im less than confident when I leave the dealership after having them perform service on the vehicle.

I had an amazing experience buying my Crosstrek Premium from the Watertown dealership last week. The entire staff was very friendly, especially Hector Salazaar! He was able to answer all my questions and never made me feel pressured to make a purchase. He really went above and beyond making sure my car was detailed and waiting for me at the front of dealership when i came to pick it up. Thank you so much for the great service!!

Hooray! I bought the 2021Subaru Crosstrek for my daughter today. Chinedu Chukwura also known as Chuck, helped me find the car I liked. He was very nice and answered very polite and straightforward. Wonderful service! I give him five starts plus more...Great dealership! Thank you all!非常感谢！服务一流！价格合理！

I needed a new car, and after hearing how amazing Subarus are, I decided to contact Premier. Michael quickly responded to my email inquiry, and I stopped by the dealership within days. I was greeted by several friendly faces, and then introduced to AJ. And let me tell you, AJ is awesome! He helped my find my new Impreza (which I am absolutely in love with) and made the entire experience so wonderful! For anyone looking for a new vehicle, I definitely recommend Premier!

This dealership is 5 star or better. I’ve been personally dealing with them for years now and never a problem. Your greeted by valet that take your car, and there customer service reps handle you and car with care and respect. There mechanics are always on point with there diagnostics and there work is top notch. Because of them I will always keep a Subaru as my daily driver. Thank you Premier Subaru of Watertown.

Hector did a great job. Friendly, comfortable experience..even with masks! We love our Subaru.😁

Amazing customer service! Everyone that I spoke with, especially Shannon, was so friendly and accommodating. They got my vehicle fixed and gave me a loaner vehicle while it was being repaired. Super professional and courteous! Thank you!

I had the BEST experience at Premier Subaru Watertown. Carmine made my dreams come true along with AJ, Bill, Carlos and the entire staff whom all went above and beyond to make my buying experience comfortable, feeling as if I were family, guiding me through the entire process seamlessly, and with great knowledge, professionalism, and attentiveness. They were helpful and reliable every step of the way, I can’t express how grateful I am to have had met them all. I will continue to recommend and purchase from them, knowing they take great care of their customers. Highly recommended. Great experience. I love my 2019 Subaru Forester Limited! Thank you everyone!

Went to Premier Subaru in Watertown and met Hector Salazar. Had a good experience and walked out with a Subaru Forester. Wife and I are very happy and she more than happy with her vehicle. Thanks Hector

Wish I could give this place 10 stars! The staff here is amazing! Super friendly and knowledgeable! They managed to get me in last-minute for an oil change right before closing..everyone still had a smile on their face. You could just tell they all have a passion and love for the field they work in! I highly recommend Watertown Subaru over all other locations in CT! Truly the best!

Professional, quality, and fast service, especially for the Express Service offered. Waiting room is large with snack and beverages as well as a TV. Also an area for business professionals to work while waiting. Extremely satisfied with Premier Subaru! A+++

I just bought a trade in mercedes that was on the lot and rachel was the best! the staff is amazing and makes you feel super comfortable and reassured :)

Just had a catalytic converter replaced. Vehicle has 137000 miles and they covered the entire job plus 8 additional parts. This would have cost me upwards of $2500. . Shannon and another gentleman assisted with the utmost professionalism. Their service department will go over and above your expectations. They have a customer for life!

If you are looking to buy a car, ask for Hector!! He was friendly, professional and courteous. He was very knowledgeable about the car.

Vincent Davis at Premiere Subaru of Watertown was extremely professional, respectful, and helpful with my purchase of a new Subaru Legacy. He assisted me with finding the perfect color car as well as explaining all the new features that come with the new Subaru. He was very personable, and reached out to make sure I was loving the new car. If you are interested in buying a Subaru definitely stop by Premiere Subaru of Watertown and ask for Vincent Davis.

I worked with Hector Salazar on a trade in for a used 2017 legacy he is a great guy, excellent customer service, very pleasant and easy to do business with

Always through and quick. Get my oil changes with Premier Subaru. Recall process was a snap and no issues.

I owned a 2015 Forester purchased at Premier - loved the car but was in one day for service and was given a loan (2016 Outback). Like the Outback better. Bought a 2017 and was offered a great deal on the trade and pricing of the new vehicle. But even better yet great people and very helpful. Kerri, the general mgr. Jeff the sales mgr. and John Risk the salesman that provided the most appreciated attention.

From the sales agent, Sarah, to managers, Michael, Carmine & Sherry, the buying experience was flawless. My nephew David and I traveled a good distance to find a vehicle & were very pleased (& surprised) with the agents openness and honesty. David purchased a well maintained Jeep & the staff bent over backwards to make sure he was satisfied. I would definitely check out Premier Subaru for a vehicle purchase. It will be worth your time. Thanks to all at Premier.

Just would like to take the time and personally thank Joe!! We are now extremely happy owners of a 2018 WRX. After looking into several other dealerships, Joe took his time and worked the perfect deal for us!! He made my dream car a reality. Joe kept me in the loop throughout the whole buying process and was honest about everything. Our salesman was John, he definitely knows Subaru cars! I would highly recommend both Joe and John! You have a great team and Thank you so much!!

Terrible sales staff and finance dept. clueless. I do not recommend

I contacted this dealership via the internet, about a newer Forester that recently caught my eye. I had previously bought a premium version at another dealership closer to home, was really unhappy about it as I way over paid for what it was worth and had negative equity. I had been searching high and low for a XT version of the Forester and this one I saw was the one!! It had everything, and at a very reasonable price. I was so excited I decided to come down a few days before my appointment and then was acquainted with Florin Testea, then Joe Hernandez and Gretchen (the Finance manager). Gretchen and Joe worked really hard on getting me approved because of my situation. They were patient and went above and beyond to make my dreams come true on this, last of its kind (Unicorn) XT!! I was more than happy to drive out of my way to this dealership because of all the above, as I live 30 mins away

Thank You John Risk and Subaru and my HUSBAND for a wonderful Christmas Present!! John is the perfect salesperson for us - non pushy, very informative and knows his product.The service department is outstanding in their professionalism and efficiency.We are very pleased as new Subaru owners and have recommended John to our friends- who BTW have just purchased a new Subaru as well!!Thanks to all of you for being exemplary in your profession.June and Rich

Everything was good until an alder guy named Joe (sales manager) came out. Very rude. Left without making an offer

John Risk was the salesperson very patient guy considering it was my first car he made the process easy and simple when it came to deciding whether to lease or buy rest of the staff was great as well hope everyone has a wonderful holiday.

Some of the best people to deal with! I have bought 2 cars from a dealership and these guys blew them out of the water! John Risk was a pleasure working with and I will definitely go back!

They were very friendly, its been 14yrs since I had a new/used car

I visited Premier Subaru after researching a used cars online, and had decided on a used Crosstrek. I met Sean when I came in to the dealership, and from the moment I met him he made me feel comfortable and was clearly interested in what I wanted, and not just pushing me towards a particular vehicle. In the end, Sean helped me select a new Subaru that was right for me, based on listening to what I wanted, and the price point I was working to. Sean explained everything that would be needed before I came in to collect my new Subaru, and when I came in to complete my purchase my experience was equally easy. Adam in the Finance office got me through the loan paperwork seamlessly, and I was out of the dealership in my new Subaru in an hour. I would definitely recommend Premier Subaru, and Sean too as a great, customer focused representative to work with.

Purchased a 2106 & 2018 Outbacks frpm Premier and really love the cars.

My husband and I cant say enough about the sales and support staff at this dealership. They not only know their products expertly, but they go the extra mile by taking time to fully listen to their customers - to assist them in making a choice that will not only meet their needs of that moment, but for years to come. No pushy salesmen here! The staff are not only professional and trustworthy, but friendly and patient. We have purchased multiple cars from this dealership over the years and each time we returned it has been with confidence.

I have bought many cars and this was one of the most positive experiences I have had. The people from sales to service were so helpful! John Risk, my Sales Associate, was very knowledgeable and helpful in making sure I got the right car and accessories. Sherry in finance made signing the paperwork almost fun! They also beat two other Subaru dealerships prices in the area. I highly recommend going to Premier for your next car!

Rachel was very helpful. She took her time to answer all of our questions. She was not pushy.

We bought a 2015 Outback at Premier Subaru in Watertown and had a great experience. Mark Haislip helped us out and was great. Very laid back, not pushy at all. Knew the car well, spent the time to go over all the features on the initial test drive and after I purchased it as well. And Mark was very patient with me (my husband was at work and I brought my 3 year old and infant with me!!!) Highly recommend.

I have a Subaru Outback that occasionally get serviced at this location. A great job is done all the time. I sit in the waiting room until my car has been taken care of and sip on free complimentary hot tea. A very nice place to get your car serviced at. Michael and Shannon they work the Customer Service front desk and always provide quality customer satisfaction regardless of the issue.

Very pleased. I have not even purchased the car yet and Im thrilled with the experience thus far. What a breath of fresh air to have a friendly, non manipulated hour at the dealership without pressure. Im going back this weekend to finish up and Im absolutely comfortable with it. A new car buying experience!

The staff here are awesome! This was the best car buying experience my wife and I have had. We live in New York about an hour and a half away and these guys were worth the drive!

Recently purchased a new Subaru Outback. Our sales rep AJ was most helpful. Service Department has been reliable and will wash your car even if youre only popping in for a quick oil change...

They are very curteous and the work is done when promised.

Imagine, if you will, the perfect car buying experience. Now go to Premier, there will be no pushy salesmen with bad comb-overs and cheap polyester suits. The contracts are easy to read and not filled with fifteen million fees. Their showroom is not glossed over to give you a sense of how rich they are, it is low key and down to earth. My wife would like me to add that our salesperson, Sarah, was helpful and honest. We will go back here for our next Subaru and recommend to friends and family.One disclaimer; I was asked to write this review by the sales manager. Even so, the review is factual and true.

Simple and straight forward.I searched a vehicle on line, requested info, Michael called me and set me up with a salesman (John Risk).John was great, showed me a vehicle right away, gave me three pricing options. All very reasonable. Made a deal and picked up the car a few days later.Eric then showed me the tech features of the car.All were great associates but I dealt mostly with John and he was professional, personable, relatable, knowledgeable, and efficient.Great all around experience.

Hector Salazar just sold me my new Subaru Crosstrek. Hector and all Subaru employees are amazing ! The customer service is the best I will never go anywhere else!

AVOID AT ALL COST. My wife and 2 year old daughter came in to get a noise in the car checked out. They were told she needed about 4 thousand dollars worth of work including front control arms and told her it was UNSAFE to drive. We took it to my Brother in Laws mech just to find out the car didnt need the arms at all! It needed bearings which they quoted her $1100 for!!! He did them for 400 They saw her coming, lady with a baby and tried to charge her for a bunch of misc parts she doesnt need. Thanks Premier Subaru Watertown of taking advantage of my wife, if you were a person, Id punch you in the mouth

Sarah was excellent, personable and knowledgeable about leasing opportunities. I recommend working with her if youre looking to lease or buy. There was no pressure and she was happy to share her own experience about leasing the impreza and cross trek. Overall good experience!

I leave my 5 star review based on my experience getting a 2019 lease with their sales consultant Robert. He was a pleasure to work with, got me the numbers I wanted to see and made sure we were on the same page. Carmine and Sherry were knowledgeable and easy to work with as well. The initial paperwork/test drive etc took us over the closing time about an hour. When we went to pickup the car it look us over the closing time as well but neither one of those times did we feel rushed or made uncomfortable. I will leave another review after I’ve had interaction with their service department as this one was solely based on my interaction with sales/finance.

Professional courtesy is a hallmark of Premier Subaru of Watertowns service department. The staff is consistently attentive to their clients needs, and highly knowledgeable regarding Subarus vehicles and how best to keep them operating at their peak.This is our second Outback we purchased through Premier Watertown, and the quality of the dealership, in all regards, guarantees that we have no reason, whatsoever, to look anywhere else. We love Premier!

Vincent Davis is an amazing Sales person at Premier Subaru! He was honest and thorough. Thanks to him I am driving an brand new 2018 Subaru Crosstrek!!! The service was great! Thanks Vincent!!! 😆💜

This organization is run by the most professional people I have seen, from the general manager, Ms. Kerri Pacheco, service manager, Ms. Stephanie Martinelli, and service advisor, Mr. Jason Contois.Their service is excellent, and the pricing on service and parts is fair and competitive.Their customer service and care is above excellent -one of the best I have seen, and I recommend them without any reservation.

Great dealership, bought our new car from them in May and just had a great service experience. Highly recommend!

First let me say I live 3 miles away from one Subaru dealership and 6 miles away from a second. My wife and I drove 30 miles to buy a car from Premier. Why? Because although the other dealerships told us they wanted to earn our business, the staff at Premier actually did that. They were friendly upon meeting us and professional throughout the process even after the sale when I had additional questions. The drive was worth it and I would not hesitate to send anyone there. Thank you Gary, Carmine, and Bob.

We just bought a Subaru Impreza from Sarah. It was a wonderful experience. She was very prepared for the appointment, there was no pressure, she was very professional. Sherry did a great job getting the best financing for us and keeping us within our budget. Eric was fantastic in showing us all the details of our vehicle. I highly Premier Subaru!! We love our new car!!!Sue and Pat A.

My wife and I just bought a Forester from Premier, and we had a great experience with Chris. He was extremely helpful, not too pushy, got us a great deal, and made the buying experience easier than we expected. We arrived in the morning looking to buy and drove our new car off the lot the same day! Our experience with Premier was much more positive than the last Subaru dealership we had been to, where the sales associate didnt seem to care one way or the other whether or not we bought a car from him. We love our new Forester, and wed definitely come back to Premier if we decide to get another Subaru in the future.