Great place to get your car serviced

When we got here we were impressed. The sales person that was helping us made it look like he had our best interest at heart but ended up hurting us. We were bringing in a trade and were looking to buy new. We understand the chip shortage makes getting cars difficult and they found a car I was willing to settle with but when he brought out the numbers I was appalled. They wanted to give me over $2000 less than its worth and when I brought that to his attention (the only youngish salesperson there maybe nick?) He got aggressive and defensive claiming it needed so many repairs. When I told him I got an offer for over $2000 more than what he was offering me he scoffed and treated me like I had no idea what I was talking about. Then we just learned today that they did a hard check on my husbands credit without his signed consent making us getting a low interest loan any time soon close to impossible. We were trying to buy this car local but we will never be back.

The sales team are amazing! The show room is huge and I love that I can sit with comfort and privacy. TVs, coffee, bottled water! I love my Subaru and will send anyone looking for a vehicle here!!

Good and bad. The sales person was great but no deal, the trade in offered for my car was insulting. So I drove to Sryacuse and brought my car.

Just wanted to rate the service department. I brought my Kia to Fucillos with an electrical problem. The reason I brought it there was two mechanics and the Kia dealer couldnt fix it. After 3 tickets for a tail light that didnt work, over $500 in repair attempts and $200 in car rentals, I brought it to Fucillos Hyundai. It took them about a half hour I think, to find the problem and it was finally fixed after two years. Pleasant, competent service, reasonable price. I will buy my next car there.

Pacillos Honda I believe that the Subaru place out of Washington Street they are a reasonable nice customers willing to help you to buy a new car I have bought three cars there in less than 2 years I finally got the 2021 Crosstrek very good deal mr. Vern you have a great day

My son scheduled an appointment when he got there they said they didnt have it and would not do the work they promised they would do. Not even his recall.

BEWARE!! It took over two hours to get a vehicle inspected then they failed it for make believe deficiencies. Said the license plate lamp was out, it wasnt. Said the brake lights didnt work, but they did. Said the windshield needed to be replaced for a chip. Meanwhile the NY state standard is a star larger than 3 inches or a crack more than 11 inches long. They will make you wait to scare you into thinking you need a bunch of work when you dont. Said it would take 1.2 hours and $500 to change a head light that only had two bolts mounting it to the car. Wanted $42 to change the license plate bulb that cost $3 and that you can do in less than 1 minute. STEALERSHIP. YOU HAVE BEEN WARNED.*Do not contact me* I WILL NOT change this review for any incentive. People need to know the truth.

First routine maintenance visit on my Hyundai Palisades since purchasing last September. Making service appointment was easy. I have the Hyundai app.Service was performed and service personnel accommodating.

We were very happy with our car buying experience. No pressure at all ! Nicolette, the car sales person was very knowledgeable and a pleasure to do business with!

Leased a vehicle in the summer of 2017. Dealership set me up with financing through Hyundai Motor Finance. Bought my lease out in full July of 2020 and still have not been given the title to my vehicle after multiple requests. Would not recommend doing business with either Fuccillo Hyundai of Watertown or Hyundai Motor Finance.

Very good.

The people that work there are always friendly and polite and do good work and very courteous

A great place to do business

My car has some manufacturer issues with it and I brought it in for them to look at it. They are doing everything they can to try to fix it so yes I am very happy with the service here. Very helpful and very clear with instructions.

Thank you so much for the service provided for my vehicle. Although we are going through tough times during Covid19 all precautions were adhered too. The staff was very welcoming and friendly the Service Department was ABSOLUTELY AMAZING and went the extra mile to ensure my paperwork from my purchase was corrected

The staff is great

The sales staff here are very friendly and I got a really good deal on a Subaru.

I always get the best service at Fuccillos Hyundai. Ask for Darren Freeman He gets the job done!

Always friendly and helpful....great group of people

My 2019 Kona needed some warranty work to pass NYS inspection.My local Hyundai dealer could not find time in their schedule for this work.So..we made an appointment with Fuccillo Hyundai in Watertown.They had to order the part for me.Not only did they replace the part and because I had to wait..they didnt charge for the inspection or oil change.They even washed my Kona. We definitely recommend the service department of Fucillo Hyundai in Watertown.Thanks Scott and Jessica for your attention!

Massive selecton if vehicles and rasy access.

They added the Subaru dealership to this facility. It is a beautiful comfortable modern facility. Subaru should have told me when I made my service appointment that they were in a new location. It was challenging to find the Subaru service area. Very nice once I got inside. The price for service still seems high. Comfortable waiting area.

Wonderful, friendly, willing to work with you to get you in a vehicle.

Excellent service. Clean waiting area with refreshments. My car was taken in on time and I didnt have to wait very long. Nice job.

Service fast waiting room spacious beverages and snacks available everyone very friendly things went well

Service is always great! I wouldnt go anywhere else to purchase a vehicle or have my vehicle serviced!!!

Nicolette Burchell is the best car salesmen. I would Definitely recommend her !

Service team is fantastic. I brought my Sonata in for some routine services as well as for a recall campaign. When an issue arose with the recall and my car had to be kept for further maintenance, they did everything they could to make it right. They got me setup with a rental car and refunded some of my services to cover the security deposit. The general manager even took time out of his day to speak to me personally about the problem and apologize for the inconvenience.

Professional and down to earth staff! Jeremiah and Jessica are truly great assets.

Love the quick and friendly service. The only thing I miss is with my Honda Pilot at Honda City every time I went I got a complimentary car wash.

No matter where you go for service sometime you are likely to encounter a problem. The true measure is how that problem is resolved. Fuccillo Hyundai stood tall and resolved the problem. Thank you.

Great place to buy a car

They really take care of their customers. If I couldnt stay, they were willing to take me to Ft. Drum. They have coffee, water and sodas for free, along with Caprisuns and a play area with cartoons playing for kids.

Great experience. Nice buildings and grounds.

Service was done quickly and correctly

Great experience, awesome facility

Super 🐌 slow!!