Had an issue with an associate who was quite rude, however, Bree one of the managers was just fantastic and was super helpful. I almost walked out at first with no intent to come return ever again. However Bree resolved the issue and saved the sale. It may have only been $200 this time, but that is not counting future purchases.

The store was nice, but furniture sales manager Kimberlee was extremely rude and mouthy towards my husband. Very unprofessional. They were sold out of all of the furniture we were interested in due to the pandemic (understandable). So we asked if we could purchase any of the floor models. She told us it depended on which one we were interested in. Every time we would ask about one she would say “no absolutely not”. Then we finally came to an agreement on one of the sectionals and she refused to give us the military discount. We received 10% off because it was a FLOOR MODEL. Not a new couch. She was very nasty when he asked for the military discount which is provided. Tried refusing to give it to us even though they can, tried to tell us “no it’s one or the other”. She then told us that we have to pick up the sectional before dark because they won’t bring it out after dark. The store doesn’t close until 9. So we were there to pick it up before dark yet we had to take the couch apart and carry it out OURSELVES. So what was the purpose of us needing to be there before dark? We get there before dark like she asked and as soon as we get there she pitches a fit and goes on “break” for about a half and hour. Any questions we’d ask, she would talk down to us like we’re idiots. Very snippy and disrespectful. We did in the end get the military discount so they could obviously do it, but before it was given to us my husband asked her why we couldn’t get the discount, and she said she doesn’t HAVE to give us one. Then proceeded to say that she could just make us wait and come back tomorrow to get the couch. There were multiple costumers in the store complaining about her attitude amongst each other.

Went in to look at reclining loveseats and were asked by several employees if we needed anything. They were welcoming and when we did finally have questions, the person who helped us was very good! She had knowledge of the product and answered every question and even took us in the back to show us the size of the boxes. In the end we purchased both the matching recliner loveseat and recliner couch! Thank youThank

The Watertown store is the closest to me and so after ordering items online and realizing they have no way to send them back, I went there. I took my 30 in coupons with me but of course they would not work. Worst store to order online and not worth driving an hour for anything else.

Rude sales person, tried to raise price of different items than was marked. I would give zero stars if I could. Worst customer service!!

Big lots is a unique little store where you can find a little bit of everything luv the store.

Like its name BIG LOTS. Quality names, right prices and great service.

I was prepared to spend 500 plus on a gazebo no one wanted to help me. I took my business elsewhere and am completely satisfied. Big lots lost a 500+ order

Need more of a selection of kids clothes, per my 8 year old sons request, 😆. The boy loves his clothes!

Usually a good experience to shop at Watertown Big Lots. Today the cashier who checked me out was rude. She was upset that I used cash & Threw the change at me. Unprofessional behavior

It was a decent store with some good prices. Nothing above average but a good store.

Good price when they have what I want and or looking for.

Was hoping for more of a patio table and chairs selection. Other than that, they had everything I was looking for.

Clean and organized store. Visit the store towards the end of the day, some shelves were empty.

Nice place to shop. Decent prices on furniture and all other things

Purchased two leather broyhill couches. Within a few days we started experiencing an electrical issue. The recline function stopped working on one of the couches. Called several times to get some kind of a resolution, not one returned call. Called again and left messages with Lucinda “Manager”, no return call.

Trendy items and even discounts! Check out their furniture!

A nice store and well stocked and great deals, always find what you want, and the furniture is fantastic, the sales people are always helpful and very nice.

Store seemed a little disheveled lot of places where there wasnt much stock. Im thinking it was due to the pandemic and just not getting alot freight. Furniture looked really nice.

Found something only they had and bought them all!

Great place for some great discounts.sometimes things can be scratch and dent. But are easily fixed or often in places that cant be seen. But also giving you a huge discount from a large retail price if you find what your looking for. Plenty of staff that was more than willing to help and give a hand if needed. Fast and easy check out on the purchases we made.

My go to place!! Staff are always friendly and always remember you might not be by name but they do. Love this place at times I Think the price’s can be a little high but you get what you pay for! Hopefully one day the will expand and make it bigger !!

I can usually find some good deals here, but the store layout could be better organized.

Personally I think their stuff if to high priced.

Always a good stop. My go to store for bottled water and seltzer. Clean polite helpful staff.

Some of the products are cheap. You can occasionally find a good buy. We bought our kitchen table and chairs here

Its hard to find the price of any item I was interested in. A lot of bare shelves give the store a sad depressing feel.

Real good deals and this store has a little bit of everything.

Didnt seem to be as much inventory . People were nice. Didnt have the items I was looking for.

Very nice people was helping us out

Always fun to check out the store. Bought my roomba many years ago here. Still works great.

We always like going to biglots. The shelves were kind of bare and disorganized there on our most recent trip.

Ryan is an exceptional, hard working young man and the rest of the staff is so helpful!

It used to be much better, could feed a family of 5 on $120. Its not horrible, but compared to its past, it can do much better

Big lots always has something cool to buy. I live an hour and a half from the closest store, so it is on my Must Stop list when I get close. Everything from food to housewheres to furniture, there is something for everyone. Prices are always reasonable.

Had most everything I needed. Quick checkout

More furniture than anything else. Prices were average.

Always love me a Big Lots. Surprised by their selection of furniture! They have quite a lot of couches, recliners, dressers, and more compared to a lot of other Big Lots that Ive been to. Their prices are substantially lower than the local furniture stores in the area as well.

Senior Tuesday is always appreciated but the line was 8 people deep with one poor cashier. Finally they opened another line.

Bought over $600 worth of furniture from this company only to be told that they dont deliver, and now Im having trouble finding movers to help me get it to my house. I dont know what moron(s) started this company but theyre clearly idiots. Who sells furniture but dont provide delivery! What a shame since I love the furniture I bought, but now Im going to have to return them and shop some where else that was smart enough to offer delivery. Thanks for the run around Big Lots, wont be shopping here ever again!

Got great product and reasonable price

I was greeted by a big, empty lot when I arrived in the evening.

This store is one of the most organized and cleanest onea Ive ever been in. Keep up the great work George and all the staff!

Bought my furniture there. Had some issues with quality but they replaced it in the spot.

Manager was awesome as very friendly thank you for all your help

I can get cheap stuff here so its pretty chill. They also have furniture so like patio furniture, living room stuff, i would describe it as a college students gold mine basically

Very helpful and fast

Easy nice place

The cashier Kim is rude and has absolutely no customer service skills. She is a poor representative for the store. She talks to customer as if we are getting on her nerves from her just doing her job. I will never shop at this store again after my interaction with this employee.

Went there to look at a table set and they were rude and didnt want to help

Great place to shop and save money.

It was ok

Very friendly staff, store is always clean and tidy.

Always have pretty decent prices and cool stuff.

Went in to look around found items on our list at a good price.

Good deals.

Very nice store

Good prices..big store. Staff friendly and helpful.

Love this store great discounts on things and always clean and open

Very neat & organized. I hadnt been in there in a while because it was dirty and unorganized but alot has changed.

Black Friday sales start today! Just got a whole bedroom set and new mattress and split box spring for 900!!

Everything in one place

Some of their stuff is a little pricey but they do get a lot of different things So I gooften

Workers were friendly. Store had random items but fair prices, some items cheaper than Walmart!

Can always find what I need

Its ok for very cheap stuff but its no Walmart

First time in a few years, good products at a reasonable price

Friendly employees nice selection decent prices

Good prices variety of products

Better than other places I looked for furniture but not one employee attempted help me in the 2 hours I was looking.

Reasonable prices on snack foods and health and beauty. Almost always find.something that is gluten free.

Its clean and the associates are nice.

Very nice clean store with a large selection.

Always forget about this store, but if I cant find something they always have it. Great store, give senior citizens discount.

Store was neat but the bar stools were about $40 more than ordering online or Walmart for the same thing.

Always good deals at Big Lots. Stop there first.

Excellent as always. Always get more than I go there for.

ExcellentStaff kind and courteous

Had some interesting things.

Lots of fun looking at all the stuff they have

Terrific bargains in a well run store

Carry alot of odds and ends. Prices are reasonable.

A great place to find some great deals

Alot here, but somehow Im always disappointed when I leave.

Nice store to navigate, prices are good.

Can always find what I want

Always great items at awesome prices

They use to have some much good stuff but now not so good

It is my favorite store to go shopping at.

Awesome prices an awesome finds!!

I like this store but it needs a good scrubbing.

The young lady Bri went above and beyond with her customer service. I was a pleasure shopping.

It was clean and associates were very friendly

Nice place reasonable prices

Would like to find more bargains.

Neat items at great prices

No finds for us on this trip. Prices have crept up as well.

I love big lots

Its kind of sad, but the place looked empty. I dont know how they stay in business.

Good prices on furniture.