Abby was knowledgeable, friendly, helpful, and PATIENT. Our shopping and transaction was long and complicated. She handled it like a pro, juggling multiple customers by herself and never appeared frazzled.

Employees are always very knowledgeable and upbeat.

Those nice boys gave me the finest of flip phones. This was my first one. I wanted someone to teach me how to use it. They set up an appointment for me, someone called me, in the comfort of my own house, and taught me everything about it. The people over the phone were actually nice. I could understand them. Now, Im working the phone better than I can drive a car!

This location is hands down amazing. Spectrum was charging me 2 much 4 my current TV service. I went to talk 2, I believe there names were Zach, Kris, and Rich. There very nice. I told them how much I was paying 2 spectrum, they gave me a low price of only 60 bucks. I said 2 them, I said so youre telling me theres a chance, that I can save money. All I really watch on TV is hockey, my favorite teams are the Vancouver Canucks, and Boston Bruins also love early 90s Movies. Jim Carrey had a great year that year. What happen to that guy? Any ways, if I could give 10 stars and 5 thumbs up I would. Thank you gentlemen!!!

My experience with sales person frank was horrible. The first reason was that he put the wrong number in my phone. I was switching from a family plan to my own. He gave me my mom’s number. That caused an issue with my mom’s phone after the issue was resolved by the assistant manager. The second thing that made me upset was that frank was too concerned about his break to complete the sale process properly and check that it was right. Lastly, he was too busy on his own phone always checking it and even texting when he was trying to help me. What made me most mad was that he never owned up to his mistake or apologized for it. The second time I came in. It took a call from corporate store to get proper service because his attitude was just out right rude. I think this store needs customer service training! Once I received my first bill, I was charged an extra 40 dollars because frank screwed up the phone number. Needless to say, I would not recommend this associate to assist you especially if you are switching phone companies or setting up a new phone.

Went in for an upgrade and got great service from Chris. Very knowledgeable and engaging during the whole process. He even helped us save a few bucks in areas we did not expect. Hard to find service like Chris provided.

Chris was super knowledgeable with the various types of phones. I came in to upgrade from my Samsung 7 to a note 20. He answered all my questions without hesitation . He was even aware of the other phones I was comparing to.

I was wanting to switch from US cellular to At&T. I got signed up with a first net account in error due to the employee thinking I qualified for that account. Less than a week of having that account I was switched to an AT&T account. Not saying anything negative about the employee as it was a mistake but AT&T in general. This occurred in November 2019 and I just now am finally getting my issue with the accounts resolved. No one at AT&T customer service could actually fix the error and every person I talked to told me something different. I was continuously getting charged for both accounts even though the first net account was cancelled. Then they couldn’t figure out how to give me a refund since they were 2 different accounts. I had to deal with this issue pretty much weekly for 4 months. Each time the customer service rep told me it was fixed, it truly was not. I had to waste hours of my time and over 20 calls to AT&T to get this fixed. Very frustrating that I had to go through this and it took about 4 months to actually get fixed when it should have been fixed correctly the first time.

I bought a plan last month and was quoted $80 and so I get surprised when I get the bill and it’s over $200 so tell me how that works. One of the employees is great the other is useless and didn’t help one bit

Cody was the best associate!!! Very helpful and deserves raise

Store hours on the doors and online said one thing workers shut door 1 hour early locked it. Made me not want to attend this location anymore

Chris was friendly, nice and all around amazing. My note 10 was out of storage coz I download a lot of movies. He told me I can buy Att TV and all the movies I downloaded through YouTube, I could watch it on my tv, instead of my phone. And Could delete it off my phone. Great experience!

Chris called me yesterday and convinced me to get Att tv. I told him I would be there at 4pm. When I came in he was the only person working and it was really busy. He greeted me and everyone that walked in. Thanked everyone for their patience and did a really nice job explaining everything to me as well as the other customers. He did a really good job for what the situation was and was really friendly.

The place was very clean and organized. The boys helped me with all of my questions. These guys know their stuff, and were quite funny. Will be recommending this att store.

Incredible experience with Chris. Understood exactly what I needed him to do and executed it flawlessly and quickly. We were in and out in no time. THANKS!

Clean, friendly, amazing, funny, professional. Made me feel good walking in, with all the Bs going on. 👏👏👏

I had a great experience with Chris, he made sure we was satisfied before leaving store. Anyone I recommend you to him.

Zak and Chris were very helpful. I was paying too much money with spectrum for tv and internet they both told me about this amazing new product called Att TV. It’s not your normal TV, there are so many features, I can talk into the remote to change the channel or ask what the weather is outside. Technology from the future, in all my years I’ve never seen a more simplistic product! Thank you!

Chris was very helpful. He was knowledgeable and provided the answers and solution we needed. Saved me time and money.

Chris sold me an att. We were talking about music for a while and he showed me how to talk into the remote to bring up concerts on YouTube through att tv.

I gave an early opinion and Im truly sorry this guy turned out to be a great liar he promised us that he was giving us a great deal on the phones one of the phones was supposed to be free and the other one was supposed to be at this super low price turns out he just wanted to get a quick sale to make himself look good for the store but Im gonna have to go over his head and speak with a supervisor to resolve his lies because I dont wanna just throw away my credit scores for a huge phone bill because its more than my car note to keep the phone

I was quite frustrated with switching my phone over and not receiving my emails..I walked into the att store and was greeted by Zak and Chris ..I was so relieved to have their help. Great customer service was really appreciated. Thank you

I have been with US Cellular, Verizon and now AT&T. Great service and deals at this location. These guys here at this store earned my business and the coverage is great! Thanks for all your help! You need to make this one of your stops if you are looking for competitive prices and knowledgeable support!

Only AT&T store I will visit when I have questions or need help even though there are stores closer to my West Allis address. Staff is knowledgeable, friendly & patient. Today Sam answered all myquestions employing those qualities along with a smile!!

Didnt make note of the guys name tag (if he had one), but whoever was working 1/19/2020 in the afternoon that helped us, he was extremely rude in the beginning. My sister is in a wheelchair. The one, single handicap space in the parking lot was NOT plowed (rest of the parking lot was cleared), nor was the cutaway or sidewalk shoveled that leads up to the accesible door (the other door had a step you had to go up). After struggling to push my sister in her wheelchair through the unshoveled snow, we get to the accesible door and it was locked. The guy came to unlock it and after opening the door said in the rudest tone: Im sorry I forgot to unlock the door! because my mother was expressing her frustration at how ridiculous it was for us to even get inside the building. Please seriously consider keeping a shovel in your entry way and make it a duty for your employees to keep the parking lot/sidewalks clear for your impaired customers. Also, a simple apology for the lack of cleared snow wouldve been nice instead of the ridiculous response we did get. We will not be returning to this location.

Everyone was so friendly even though they were busy. All my questions were answered thoroughly, and I am 110% satisfied!

Very helpful. Associate was nice. Still think cell phones are way too expensive.

Service was great by the retail staff here and a very clean store with nicely displayed merchandise.

Could not resolve my email - update request from At&t problem.

Not answering phone calls makes for bad customer service 🙄

Sam was so helpful and knowledgeable too! Highly recommend this location!

This owner is not there for the customer, and the proof is from the last review.I agree what relevance does it have with his main concern.Did he ask for your opinion, or to be repermented in front of your employees, and other customers ABOUT NOT having his D/LI dont think so!!She is a horrible owner-boss, and model for her other employees to take after.If you had spent any of your energy on helping him, and trying not to make his day any worse that would be a reason for me to do business with you.I am so glad that people are honest and take the time to help listing these type of reviews, because I definitely will not be doing any business with this location.Funny I get a response from the owner, and if you see the other replies by her they are all in the same format.More the reason that she does not get it, and will not change because she does not see the problem.IT IS YOU HONEY!!!!!!!!👎👎👎👎👎👎👎👎👎👎

Friendly service lil enthusiasm

Walked in and wandering a little. Not one person greeted us or said anything at all. Im sure its because we were “minorities” because all of the white people were greeted and attended to. If you are anything other than white, go somewhere else, Milwaukee preferably.

Amazing service and store. Zak the store manager was amazing! Recommend to everyone!

Chris was great, helped me in explaining . It allowed me to choose a plan better suited for my needs. Thanks Chris

HORRIBLE customer service. Cost me lots of money by steering me in the wrong direction to pay off a line before the contract was up. Also, frequently does not answer their phone calls at this store, and when they do, are rude and disrespectful. Go to the authorized AT&T store down the road, not this store.

Its great experience, hope things get done little faster with best trained...

Never ever never go here again. I ended up filing an FCC complaint n speaking w the Presidents office of AT&T to get this account straightened out. We spent 50 hours of our own time trying to activate these phones n yes, my husband did respond to their emails. He chatted 4 times w AT&T n twice called them unbeknownst to me to no avail. The mgr here Matt was extremely rude to me to where he finally broke me down w his meanness. I did not know my husband had responded to all AT&T emails n he continually slammed me n made comments to other depts that it was all our fault. He needs how to deal w customers n problems in a professional way. The Presidents ofc could not have been kinder n more understanding. Within about 1/2 hour problems was gone. Im never changing providers again. File FCC complaints n go directly to the president when your troubles go way out of hand. We had paid over $700, still had no service on my one phone yet AT&T wanted their money n no one could activate our second line!!!!! The place that took all our money couldnt so we went to corporate store. They didnt want to touch us!!!! Sent is back to this place, they did zip, yet they wanted more money!!!!!! It was finally time for the government: FCC n the President. Who had this thing whipped up in no time. They could not understand how it got so out of controlI had AT&T years ago n had problems. My gut feel was not to go back but my son convinced me. From now on Im going w gut feelings. THANK YOU PRESIDENT OF AT&T n his wonderful office. His people were just great!

VERY helpful and knowledgeable! (Sam Rice especially)

Chris was very helpful thank you so much AT&T

Amazing experience, Zak and Chris made the experience very easy, recommend

The young man who helped us, Daniel, was just awesome. I wish all of the people there were as good.

I am on a friends account and I went in to pay my portion of the bill and AT&T took it upon themselves to keep my credit card # on file...I never authorized them to do so and this is NOT okay with me. Not only that, I called the local AT&T store located near me to take care of the issue but they do not answer the phone number listed. I get voice mail only! This has happened on several accounts when trying to contact them. Truly the customer service there is totally RIDICULOUS!!!! Im seriously checking into other service providers. SO OVER YOU AT AT&T and SICK TO DEATH OF YOUR POOR CUSTOMER SERVICE!!!!

Chris was extremely abvove his call of duty to help out existing customer instead just focus on “new”. Customers. In addition to me being hearing impaired, he helped with my direct tv service by calling for me, with me to get my existing package renewed. Thank you chris

Very helpful and friendly staff!

Guys did a good job with our new purchase and another issue.

Great service

Excellent service. Chris goes out of his way to answer questions.

Great store, great employees, great service!!

Not a corporate store, can’t even provide the same services as 611. Don’t waste your time, call or go to an actual ATT store.

Fast service. Didnt pressire. Helped with questions.

The guy I was helped by was very knowledgeable.

Dont waste your time going to this store. It is poorlymanaged and way understaffed. I went to the store to tryand add a tablet to my service. They were busy when Iarrived, so they told me to take a seat. Other customerswalked in during the period that I was waiting, and whenone of the staff finished up with his customer, he justwaited on the first person standing nearby and completelyignored me. I wasted a half hour in that store. If yougo in there, prepare to stand for a long time right infront of the counter waving your arms frantically sothat you wont be ignored when the sales people areready to service another customer. From my seat atthe counter I was also able to hear the dialog goingon between the sales staff and the customers, and Iwas doubtful that they would have been able to helpme anyway. I plan on switching all of my plans overto another provider as soon as possible.

Staff was very helpful. Bit of a wait though.

The sale people are very helpful, knowledgeable and friendly. Will come back.

Service was great here. The guy really helped me out and even offed coupons for some items.

Customer service could be better i mean it is the job description........an u usually have to wait....time consuming

Friendly and helpful customer service person.

Dishonest and unethical, definitely not recommended, please stay away ...!

I hated this store. Do not waste your time going to this store. Staffed is not good at all.

M-F 9a-8pSa 9a-6pSu 11-4pmFigured the Hours of Operation would be helpful to others..

Really helpful and accommodating employees.

They are always willing to help you out

Slow service. Was in the store for almost 4 hours with most of the time waiting to be helped.

Really helpful people in this joint.

Takes forever to get waited on and then they have no clue.

Little to no customer service help.

Super great people

Great people and very helpful

Excellent

Staff weren’t very helpful after someone committed fraud with my brothers information. Mind you that he’s a minor and they kept telling me that there’s no way around it. I won’t be coming back...

Excellent customer service

Relayed informative facts

Matt & Daniel will always try to resolve your issues ☺

Staff was amazing!

To many sales reps and store is to small

Disappointing waste of time. Understaffed, waited 40min to be told they were out of stock on the phone i wanted. Go to AT&T corporate stores instead.

Very good

A little understaffed but otherwise great service.

Techs were condescending

Unhelpful staff

Good service

Very helpful people

Best service

Great

Very well!