Absolutely one of the worst shops around, full of cheaters and liars. Any good reviews are bots. Avoid them at all costs. Can I leave negative stars?

This is a great full service gas station. They have kept our 11 year old van on the road. They have installed new brakes, done annual inspections, oil changes, new battery, whatever is needed over the years. They are a trusted service provider.

I have never seen a more dishonest, low life bunch of thieves in all my days. Do yourself a favor and run in the other direction!!!

Great place very convenient they have cars for sell. The gas station ⛽ always lower price than others.

Great guys, solid service, convenient location.

Very disappointed, dishonest people. Please don’t purchase a car here until you have another mechanic assess what needs to be fixed…

Great company and excellent service. Very nice and understanding staff.

Quick service, friendly guys

I bought a 2004 BMW 330Ci from Wayland Automotive. I am very pleased.

Fast service best prices in town best mechanics in town

I went to see the Nissan Versa they have for sale. I asked if the car was running well and Elias told me it has the check engine light on but nothing to worry. The car had a lot of rustí the engine. I took the car and immediately noticed it can not accelerate well .I turn back and right before the street to lot the I stopped to turn right and the car will not move when I press the accelerator after multiple attempts I just left the car and walked to the lot. How can any respectable dealership can give anybody a car to test drive that is not safe,,

Excellent work and fast service .

Pure con artists. Told me my fuel injectors needed to be cleaned since my car had 15k miles, but asked another shop and they examined them and said this was a con. Word to the wise, find another shop.

Great recent experience buying a car this past December. Eli was great and very accommodating. The car we bought was a surprise for my husband, and Eli went over and above to make sure the surprise stayed that way! Thanks to Omar and Eli, we are always happy to give Wayland Auto our service business on all 3 of our cars.

I’ve been coming to Wayland automotive for over 15 years and they have been exceptional to me and my automobile. They are constantly bending over backwards to provide me with the best service, always fitting me same day and addressing all of my needs! I have an older car with a lot of miles on it and I firmly believe the reason I’ve been able to get 200,000+ miles on my car is because of the attention to detail and amazing care the boys at Wayland automotive have provided for me and my beloved Chevy!

If I could give this place zero stars I would, terrible experience

My family and I have known these guys for years and they have always treated us well. Have always maintained and fixed things in a timely manner. Omar is the best!!

Today I went to take the car to another mechanic because this workshop took him to adjust the brakes of the car and I was supposed to change the brake discs and they never changed it. I also damaged the cap to change the oil, I do not guarantee it to anyone if they have changed any part that they change it in front of you

Way to the land of gas for your car and more

I had a great experience at Wayland Automotive. I brought my truck in with 4 separate issues which were quickly diagnosed. Omar kept me informed through the whole process, and was very upfront about part and labor costs. My truck is running better than it has in a long time. Everything was done quickly and correctly. I will definitely be coming back, and also recommending friends and family.

Elias, Rich and other members of the team sold me a lemon. This is a top notch scammer and con artist and they should be avoided at all costs. Save yourself a headache and go somewhere else.

Failed sticker for tires. Gave me a great deal, ordered and delivered next day, installed. Great service

Fast and friendly service

The service was excellent and very prompt. I will return to Wayland Automotive.

Ive been going to Wayland Auto for 15 years. All the guys are very friendly and professional.I have all the family cars serviced there. They do excellent mechanical work. I have also purchased my last car there and am very happy with it. I gladly recommend them!

Very helpful, very accommodating so excited for my new car!

Good mechanics, quality work and reasonable prices

I bought an older Subaru from Elias at Wayland Automotive . From the second I called he made it an easy experience. He really went above and beyond by doing things like following up with my questions quickly, driving to me to do some paperwork to save the money on an Uber. After i bought the car it had a issue with the car shutting off. I didnt know it was an easy fix! I dont know much about cars but Elias told me he would sort it out ASAP. He delivered! He was able to save the day and help me reconnect the air intake that had simply slipped off. I was on my way in 20 minutes. Thank you!

After 2 months of research and being disappointed when I had the car checked out after driving to what seemed like good/great deals, I just bought a Honda Civic from Wayland Automotive (Eli and Elias) for my daughter yesterday. The price was very competitive (and I am a bargain hunter to my core). In addition, after I had the car checked at Honda dealership (always a must to have it checked somewhere before you buy used), they fixed everything Honda recommended (minor repairs) without increasing the price (and I had it rechecked at Honda). No hassle. No phone calls. No high pressure. Competitive pricing with good service. Would go back again and recommend to friends without reservation.

We recently traveled to Wayland Automotive looking for a used car. We were pleasantly surprised by the professionalism of the salesman Elias. He really knows his cars and was very informative. We looked at several cars and then he showed us a car that we thought was out of our price range as we had already been to four used car lots. We ended up buying the car. There were a couple of issues with the car that were fixed during the warranty and a few after. Elias responded to me immediately to resolve any issues. However the price we payed at this time was still an economic plus.Elias took care of all the documentation with the registry and all I had to do was pick up the car.I would recommend Wayland Automotive especially working with Elias.

Service is relatively quick and good. In and out very quickly for the state inspection. Although I cant say anything about the repairs, it seems like a lot of people go there.

AVOID AT ALL COSTS. IF YOU READ A GOOD REVIEW, IT WAS FAKE! THESE PEOPLE ARE NOTHING BUT SCAMMERS AND THEIVES. AVOID AT ALL COSTS!!!

Buyer beware: I took a full-size spare tire here to get a new, basic steel rim a few months back. They could not find a rim of the right size and called to tell me so. Due to a family emergency it took me a month or so to come pick up the tire. When I tried, I discovered that they had thrown the tire away. They had not called to tell me that they were going to do that. The tire was a perfectly good spare.That was bad enough. When I discovered this, I acted very surprised. One of the main workers looked straight at me and just shrugged his shoulders like he could care less. I became visibly irritated and eventually was directed to call the owner. I met him a few days later and he committed to find me a new spare tire. After several check-ins over the course of a month, and continued assurances that a tire would be found, I gave up. This is not a hard tire to find, I’m out at at least $100 plus my time.I do not see how I could trust this shop with anything more complicated, which is basically just ... anything.[Reply to their reply: There was ZERO miscommunication. I spoke to Eli in person and on the phone several times.]

I had Subaru and had them do the lower control arm and CV Axle. The initial quote was $600. And then I got a call from them who said that I messed up other parts as I try to fix control arm myself. They told me that I need a new knuckle. I said go ahead. And then I got a call again a couple of hours later and this time it was a new hub I need. I thought it was weird, but since I did not have any other option and needed car right away, I said go ahead. Now the cost jumped from $600 to $1400. I truly thought that I did some damage trying to fix in on my own. I paid the price with tears and picked up the car, and asked for the damaged parts as a souvenir.I did not notice when I picked up the car since I was beside myself. Later, I looked more carefully the part and saw that they broke the pin bolt (Subaru has this notorious bolt in their ball joint), which I did not touch at all. It was very clear that they broke the bolt and needed a new knuckle. Rather than admitting that they broke it, they accused me of damaging it since I said I tried to fix control arm myself. But, I did not try to loosen the bolt. Someone lied. They broke the bolt, and they charged me for their mistake. They thought that I don t know anything about the car, but they did not know that I have eyes and can see things better once I calmed down.They also made a big mistake and damaged, destroyed passenger side CV Axle and replaced it. But they did not charge me for that, which is good. But the guy did not tell me about this until I saw it in the receipt that they got a new CV Axle and did not charge for that. They dont tell you everything. They broke the pin bolt, and made me pay for that. I debated whether or not I confront them about this, but I knew that they would keep saying that I was the one who did it, not them. It would be my words against their words, but God knows who did it. The best lesson I got is, I should stay AWAY from them. You too!!!!

I have purchased 2 cars from Rich and had my cars always serviced at Wayland automotive since 1988. I have always been treated fairly, repairs done quickly and economically.I have never had any of the issues other reviewers have expressed. My trust in Hogs repair skills is extremely high. He is my go-to car guru.I urge you to take the time to discuss your repairs with them and completely understand the scope of the work rather than complaining after.

This Spring when I needed to replace my beloved high mileage Volvo, I worked with Elias at Wayland Automotive. As a single white haired woman buying a preowned vehicle from a stranger is a daunting task at best. Elias made the process seamless. He works late afternoons and evenings and is around on weekends and holidays.......times that worked for my schedule quite nicely. Elias knows his cars and is passionate about finding a customer the right vehicle for them. As he guided me through this process it became very clear to me that he is an honest, trustworthy dealer who I can, and will recommend to all my friends with confidence.Now as I drive my cherry red low mileage Mercedes with the sun roof open and my music blasting I can thank Elias for finding me the car that fits my needs. I made the correct decision working with Elias. Call him. You wont regret it.

This place is outstanding you can get a really good deal on a car here from reliable trustworthy folks. They also have very cheap gas and their service is very good.

I dont blame any of the negative reviewers here for the service they received. I was at this place when my cars annual state inspection was due and they failed me for an exhaust muffler just like Jesse here. Im local and I try to support local businesses as much as I can but its so sad that some places like these try to take advantage of you being nice to them. Later I took my car to a different garage for a re inspection and after 15 minutes I had a valid inspection sticker on my car. Now not only I dont stop here for auto service but also I avoid them for any gas.

Fast in and out inspection service!

We had a good experience buying a car here. Rich was very patient, helpful and flexible. We particularly appreciated the low pressure sales approach and were grateful that all of the requests we agreed on were fulfilled without the all of the usual frustrating car dealership nickel-and-diming, bait-n-switch, bogus fees, etc.

Ive been taking my car to these guys for 3 years. They are very nice people and their prices are reasonable.

Place does no inspections on the cars they sell. And when you tell them something is wrong the tell you they will take care of it for you, but theyll fix it with duct tape and bubble gum. Wouldnt buy from them again and certainly wouldnt have anything repaired there. Also they are dishonest.

My husband went up to look at a truck that he was planning on buying, He test drove it and made a deal with Elias the owner that he was going to purchase it for $5000.00 plus his trade-in....They shook on it and made arrangements for the next day (Sunday) to pick it up...On our way up there we literally 10minutes away when my husband called him to tell him we will be there shorty when Elias (owner) “The numbers are not going to work”!!!! He wanted more money!!!! This person calls himself a businessman who shakes another mans hand and makes a deal then goes back on his word!!! WE NEVER EVER HEARD OF SOMETHING LIKE THIS!!! Obviously this man is a very untrustworthy, horrible person who has no idea how to run a business!!!!Men don’t shake hands on a deal and go back on there word.....Wherever he comes from doesn’t know any better!!!!It’s probably better it worked out this way because he ended up purchasing a beautiful truck with lower mileage for only 7300.00 from a reputable dealership!DO NOT TRUST THESE PEOPLE!!!

The owner is rude AF

I trusted this service center with my car during the three years I was up in the Boston area for graduate school. My first experience with Wayland Automotive was they were a very friendly staff. Omar greeted you as you walked through the door and I spoke with Hawg directly who I was told was the Saab expert. I felt comfortable from the beginning and I believed that they were telling me the truth when they said they were performing services.I spent at least $3,000 on my Saab 9-3 while I lived in the Boston area. I even had them do a check before I moved back down to the DC metro area. They told me, your car is on great shape. It has years left on it. Shortly after moving back to the DC area, my car broke down. The Saab service center in Virginia said it had a few years of neglect and that he believes the services that I was paying for were not being completed. I did EVERY service and repair that Wayland Automotive suggested and spent A LOT of money for a 3-year time period. I believe that took advantage of me as a young woman.My car needed $3000 in repairs because of the neglect. The car had a major oil leak that should have been noticed in their check before I moved. What I paid for here is unknown. I basically paid thousands for Wayland Automotive to ruin my car. A car that should have lasted me a few more years is considered RUINED and not worth repairing.Please DO NOT trust them with repairs. They are DISHONEST! I dont think the repairs, maintenance checks, oil changes, etc were ever performed. My car would NOT be in this state if they had done their job!!!

DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE ABSOLUTE SCAMMERS AND CON ARTISTS.

Had work done on my Nissan. 1 week later had to take same car to a Nissan dealer to fix the same problem.15 days later still trying to receive my money back. I will keep you posted.

For a reportedly outstanding business (according to their suspiciously glowing positive reviews) Wayland Automotive sure does get a lot of negative reviews, and spends a lot of time apologizing to the customers who post them. They certainly talk the talk. But talk is cheap, like the cliche says, and the important question is do they walk the walk. The negative reviews answer with an emphatic No!I nearly made the mistake of buying a car from Wayland Automotive. But my spidey sense started to tingle when in answer to my questions and concerns I got excuses and double-talk. Avoid them altogether -- service, car sales, gas -- everything. Listen to your spidey sense. The large blue and white police badge decal that hangs on their front window strikes me as a kind of talisman to ward off the police. But if my sense is correct, why should people who run an honest business be afraid of the police? If you think about it, the giant decal is actually an insult to the police department because it suggests that the police are fools to be seduced from doing their job by sycophantic displays and flattery.Youre a busy man, Rich, so let me help you with your usual, ready-made, boilerplate B.S. response to yet another negative review: Oh, Francis, my friend, we are truly sorry you have this impression of us. Rest assured we pride ourselves on outstanding and honest service. It sounds like there was a miscommunication on our end, although we hope youll rest assured all of the vehicles we sell have been inspected thoroughly. If theres anything we can do for you, please dont hesitate to reach out, blah, blah, blah, blah, blah.When a dealership, or any business, repeatedly finds itself in situations where it has to say out loud that they are honest, and that they are sincerely sorry for any miscommunication on our end, the public has a right to wonder whether these miscommunications are deliberate, and maybe even strategic, and whether it makes any sense to believe that such a business is honest. In other words, if you have to say youre honest, youre probably not.P.S. Whenever you buy a car, especially from private seller, or from a small operation like Wayland Automotive, always have a pre-purchase inspection performed by a reputable shop. It will cost you about $100, but this is a small price to pay to protect you against disaster. Make sure the shop has the experience, technical know-how, and computer software to analyze and diagnose that specific make and model of car. And make sure the people working at the shop arent buddies with the seller. Also, if the seller offers to provide the state inspection sticker, as The Team at Wayland Automotive does, tell them thanks, but no thanks, that you will take care of it yourself. Then take the car to an inspection station you know and trust and let them do the sticker. Make sure to them you just bought the car and that you would like the inspection performed strictly by the book. They will understand your concern and gladly comply. If there is anything wrong with the car, you need to know about it now, while you can still take legal action, not later when you are outside the window of protection provided by law. If the seller ignores your request and goes ahead and does the state inspection sticker anyway, spend an extra $35 and have the inspection done a second time. If the car fails, now you have them twice: once for selling you a defective car, and again for passing a vehicle that was not fit to pass. As always, caveat emptor: Let the buyer beware.Best of luck in the future to you too, Rich.

I brought my 2009 Chevy Malibu in after it died about 3 miles down on route 30. It has 180K in miles, so Ive had it worked on a few times. I normally take it to Lanaan Chevy in Woburn, where my dad works in parts. The alternator, battery, and alt belt needed replacement. I checked in with my dad and the parts were a fair price, labor took a little longer due to a wiring issue, but the key take away was what they charged me was fair. Great job by Omar and Eli. I was skeptical taking my car somewhere new but they did a good job at a fair price.

I bought a car on Ebay, can you believe it? I had been researching and searching about appropriate cars for my teenage daughter. I stumbled on the exact car my daughter wanted.I knew specs, mileage, color, model, year, book value and price i was hoping to find. Wayland Automotive had what I wanted and provided the usual professional on-line car dealer had, BUT, Wayland had the exact car I wanted for over $1000.00 less than book value. How could this be?, I thought. Upon studying Wayland reviews, Location, and Business information I decided the Ebay listing cut out all the baggage/costs of a large dealership. I made an offer on Ebay. Rich,... called me promptly, the next day. Very straight forward discussion . I made a reasonable... offer and Rich came back with a reasonable offer. I did everything by, email, phone and mail, including payment. I picked the car up the other day with my daughter and she was ecstatic. great place to buy a car without all the dealership fuss, bait-n-switch, and painful travel and negotiation.

Ok,these guys are amazing, I have been going to them for the last 3 yrs,I even refer my family to them.very friendly and their price are way cheaper than Monroe, or any other places.they even fix small things that you forgot to mention, then realize they already fixed it, I almost cry.wayland automotive is the best.

THESE PEOPLE ALMOST KILED ME. AVOID AT ALL COSTS. THEY SELL LEMONS AND DO BULLPOO WORK, EVEN THE WARRANTY WORK IS PATHETIC. These people sold me a car, it had problems they were legally supposed to fix (lemon law). After having my car there TWICE AND STILL HAVING ISSUES I decided to go elsewhere. Now Im finding a repair they did on my brakes was done by a chimpanzee. The brake line they replaced, was REPLACED WITH A DIFFERENT LINE FROM ALL OTHERS AND WAS NOT PROPERLY SPECD. THESE PEOPLE ALMOST KILLED ME, AS THE LINE FAILED WHILE I WAS DRIVING. Now I am out $$ of my own pocket and have lost a day of work. Really wish I could give this place negative stars.

I specifically waited to write this review, almost a year after I purchased my GMC truck from Wayland Auto. I needed a simple, weekend work truck to help me move things around, that was dependable, wasnt going to go to the shop every month and had low miles. I own properties and do alot of work myself.March 2017 I purchased a truck from here, working with Rich. He gave me a fair price, promised to fix a few things and was quite on time with everything. Before i took the truck home, I had them fix 5 things, fairly minor. While 4 things were address, one problem kept coming back up. After working with his shop for about 2 weeks, they werent able to fix it. Rich was very fair and wrote me a check for the work my mechanic had done on the truck to have it pass inspection and work correctly. My mechanics words exactly i would personally buy and drive this truck, all you need is a few tune up in here and i wont see you again. I stop by occasionally to say hi, no need to have them do work.Almost a year after having the truck, there has not been any issues with it,drives perfectly fine and has driven over 10K miles, in harsh conditions. 4X4 works perfectly, something that most trucks fail quick. Turns on every single time and does what its supposed to.I waited before writing this to ensure i didnt buy a lemon from these guys.Rich is fair with his prices, will help you out and is true to his word. Honestly one of the best car buying experiences ive had.

GREAT SERVICE & GREAT PRICES. WILL BE BRINGING MY CAR HERE FOR ALL SERVICES.

Great service, highly recommend going her, owner is great and overall my experience was great.

Theres a reason their rating is a 2.8 I wouldnt trust getting gas from these people let alone buying a car. These are some of THE cheapest scammers in the world happy to lie to your face about the condition of a car in the most BLATANT of ways.

Just test drove a car from Elias, great experience so far. Very up front and clear about options and offerings.

I brought my car here for an inspection sticker and an oil change. While sitting there, I saw that there was a passing inspection sticker on my car as they moved my car to one bay to another to do the oil change. When the oil change had finished my car came out with a rejection sticker. I was told that the exhaust had not passed and would cost me $350 to fix. This seemed odd to me so I brought my car to another garage and was told that there was no reason the exhaust should not have passed inspection. Im glad I went for a second opinion. I should have checked reviews for this place before taking my car here because this appears to be a chronic problem here.

Took my car in for repairs. I had to call them and ask if my car was ready, which it had been for hrs. When i got it the car didnt start and the odometer read that they went on an 11 mile test drive...the town isnt even 5 miles wide. Owner is rude as hell. DO NOT BRING YOUR SAAB HERE. Mech will say hes certified but he is not

This was a horrible experience. Not only did the vehicle I bought not pass inspection but when I brought it back to them they said Itll be fixed in a day or two and almost two weeks later, and having been told almost every day that it would be done the next day (therefore wasting time and gas getting there only to be disappointed multiple times) it was finally done. Rich was terrible at communicating what was going on with the car, and on top of all that, the people working on the car stole things out of it. Awful place and I really regret going there. I would suggest avoiding Wayland Automotive like the plague! (Im sure Rich will respond with his generic response you can read that he uses for all bad reviews. Nice personal touch to show they care.)

Elias was my sales person! I would go back and get my next car from him even if they dont have the exact car I want. He made everything a breeze!

Avoid this dealership at all costs. They owner is dishonest and rude. He sold me a car with a broken radiator, a massive and dangerous oil leak as well as a emissions leak. He did not tell me about any of these problems before he sold it to me. Take your money else where because here isnt worth it. Ive already put $2500 into the car I bought here and I havent even had it 2 months. They dont care about thier customers or thier reputation either.

I Purchased a car at Wayland Automotive in June. Before taking delivery of it there were some issues where the turn signals would just stop working. They assured me the problem was fixed. 4 months later the signals stopped working again. Come to find out their fix for the problem was to put a 30A fuse in where there should have been a 7.5A fuse. This meant that the problem appeared fixed for a while, but because of the high current the turn signal relay burned out. Now I am stuck with a car that has an intermittent short someplace and the mechanic is saying it will be extremely time consuming to find. I dont often write reviews, and when I do usually they arent bad ones, but Wayland Automotive is such a terrible place to deal with that I want to warn others.

Great place to bring your Saab.

Terrible, employee yelled at my husband, lack of attention toward customers, dual behavior and poor follow up. Sad!

Good customer service

These boys are good!

SCAM. The lemon they sold me needs a new engine after 5 months and according to the dealer and multiple mechanics, all the work they did on the car only further destroyed it.

Morons