****STAY AWAY FROM LEMCKE****I purchased a wall oven/microwave combo unit in March of this year. Lemcke completed the transaction over the phone and advised that I would hear from their installer in a few days. I was contacted by the installer and an installation date was set. The unit was installed, however, there was an opening in the drywall at the bottom due to a size difference between my old unit and the new one. I paid the installer and he ordered a trim piece that was to be mailed directly to me to cover up the hole; I paid him for both the installation and the trim piece. Since installation, the microwave has not been heating properly and has been making a loud rattling. Lemcke eventually scheduled GE to come out (I had to call twice to get this done after being told the first time it was handled and then found out it wasnt actually scheduled). GE said there is nothing wrong and the installer would need to address the rattle. Now, 2 months after install, I still dont have a trim piece, my microwave still doesn’t heat properly, and it also still rattles. I have called the store numerous times asking to speak to Mark (not sure if he’s the owner or manager) but each time he is not available, and I never hear back from him. Every time I call, I’m told they will follow up with Ed (the installer) regarding the trim piece and they will get back to me. To date, I’ve never once been called with an update. This morning, I called and left a message for Mark and after not hearing back from him for about 5 hours, I called again and spoke to John. John couldn’t have been any less helpful. He told me that Mark wouldn’t be back until 4pm. I (again) explained the situation. Instead of offering to call Ed, John offered me Ed’s number and said I could call him directly. I explained to John that Ed was the installer they chose to install my oven and I would like them to follow up with Ed regarding the rattle and the trim piece. John said he would do so but also asked that I call Ed. I again declined and explained that I would like them to resolve this issue as Ed is their representative. John informed me that Ed is a contractor for them. I explained that I did not choose Ed and was not offered any options regarding installers. Every single attempt to get this resolved directly with the business has failed. I am entirely dissatisfied with the unit and with the customer service, or lack thereof, that has been provided to date.UPDATE: Still no call from Mark. I did receive a call from Ed a couple days after posting this review. I was told that Ed would be out in a couple days to install the trim piece on my stove. That was about a week ago. No updates since then. I have asked several time as to what Lemcke’s return policy is and I STILL have not been provided an answer to this question. I filed a BBB complaint but this also has not been responded to. Par for the course. I can’t strongly enough recommend avoiding this place.6/7 Update: Ed came out today to install the trim piece on my oven and try to determine the source of the oven/microwave rattling. Ed confirmed there is something wrong with the oven and it has nothing to do with a cord rattling behind the wall as I was told by GE. Ed called Mark (believe it or not, we were able to get a hold of Mark) and explained the situation. Mark said he would send GE out. Again. I explained to Mark that GE has already been out, said there is nothing wrong and couldnt fix the rattle. I told Mark that I want a full refund and I dont want GE out again. He said the return policy allows 10 days for full returns. I explained that I have asked this question about 6 times and this is the first time I have gotten an answer. I explained that I have been trying to get this issue resolved for 3-4 months and I made him aware of the issue within 10 days of the installation. Mark would not acknowledge that I have attempted to reach him repeatedly without success. He said that if I would like a full return, there would be a 20% fee.

The help was great; but the small store did not have a lot of display.Yes, I will shop there, and do recommend it for higher end appliances.

Excellent resource for all name-brand appliances. Customer service is truly top notch. Most other showrooms here arent nearly as competent. They work in unison with Roth, the authorized wolf showroom. They go the extra mile every time. HIGHLY recommend.

Paul Lemcke is highly knowledgeable in kitchen appliances, laundry machines, high end appliances and an expert in high end ovens and stoves. If you are doing a first class kitchen in St. Louis than Designer Appliances should be your first stop. This is not a big box store, you will get Paul or Carmella to help you and each has proven extremely knowledgeable when it comes to outfitting a kitchen or even the latest in appliance technology. I highly recommend Designer Appliances by Lemcke. Paul and his staff do a fantastic job, thanks for helping me out.

I was shopping for a Viking double oven and compared the big box stores and found the knowledge and service at designer appliance by Lemcke to be night and day difference. The owner Paul was in the store and they helped with installation and upgrading the fuse box that was needed. I ended up adding a microwave draw. very slick. We love the new Viking ovens and our experience at Lemcke.

Excellent selections, knowledgeable staff and convenient location.