My husband and I bought a blue 2015 Subaru Impreza and have had it for almost 10 days now and we love it. No issues with the car so far and its a joy to drive. Jason was our sales guy and he was very patient even when we ran into a snag. I was also happy they gave us $1000 trade for our Chevy spark.

Buying a car has never been so easy! Smooth process, great customer service.

Nice place if you need a subrue this Id the place

Last week I was stranded on the highway in CT with my broken down Subaru early in the morning. I had to get my car towed to the closest Subaru dealer, which was Long Subaru. When youve gone to the same dealership for 5 years for everything, its nerve wracking to bring it anywhere else. Everyone I dealt with at Long Subaru was super helpful. Abigail checked me in, figured out all the warranty info, and kept me up to date on the diagnosis. I needed a Valve Body replacement, so I took the loaner for a few days. For a stressful situation, they made it as stress-free as possible. Its been a few days, and so far so good with the transmission.

Bought a used Subaru ...no pressure from salesman

No stress. Salesman was outstanding, thorough in his explanation of the key features of the 2021 Forrester we purchased. Even better and showing us how to use the features!

Great experience at Long Subaru! Sales people make the process easy and will put you at ease. The service Dept is amazing, friendly, professional, and they get you in and out!

I bought a 2003 Ford Ranger at Long at a fair price. Its in great shape. It did have 3 problems in quick succession in the first 3 weeks. These were problems Long wouldnt have been expected to know about though (and its an older truck), but they fixed everything for free and provided a free loaner car each time. Great customer service - I would definitely buy from Long again.

My experience with Lisa and Long Subaru were top notch. This is my second lease and I couldn’t be happier with the entire process. Service and friendliness are top notch. I will definitely recommendLong Subaru to anyone in the market for a new vehicle!!

Ive brought all my Subarus here over the years for service- and theyve always been fantastic! Everyone in the service department are kind, professional and efficient. The building is clean, and light. Ive always had great experiences here!

We needed a new car. I had my son research for one. He suggested we get a Subaru Forester. I started looking online at various sites, and was so confused as to who we should deal with. Then i got a call from Lisa. She explained MANY things to me. When i got off the call, i told my husband that Lisa is the person we are going to see. I was so relieved after the conversation with Lisa about buying a new car. So we went to Long Subaru and we talked to Lisa, who helped us through the process. Everything was honest and fully explained, unlike the first dealer we went to, who did a bail and switch, which almost discouraged me from going further. I am so glad Lisa called me. She gave me the courage to buy a new car. and we spoke to at Lisa and the others we spoke at Long Subaru took the time to explain everything and make sure we knew and understood it all. We love our new Subaru and cant thank Lisa and the all the others enough for their helping us buy this wonderful car.

Bought a car from them which went great trying to get four tires i got transfered back and forth between 3 people the tires never got ordered and am still waiting for a manager to call me 2 days later..

They called me and made it right, nice to see that they care. My Forester looks like new. Thank youJust went to get my service done, I asked for them to wash my car the answer was yes of course we are happy to do it and they didnt...... dont know why!

Service is decent with no excessive pressure to have unnecessary work done. Sales is friendly though its best to shop around as they wont budge on price despite bringing your car there for years to get serviced.

I’ve been going to Long Subaru for service for just under a year for my 2017 Impreza. On the most recent visit on January 13th 2018, I had an appointment at 12.45pm for an oil change, tire rotation, wiper blade & remote start battery replacement.However I was waiting for 3 hours. The tiny remote start battery had to be sourced from an off site auto parts store. I was informed when checking out that the wiper blades were not stocked for the 2017 Impreza’s!!!I emailed & spoke with the service manager a few days later. He apologized, said they were very busy that day (there was only three customers ahead of me) & offered a complimentary oil change on my next visit. I didn’t expect anything for free & I certainly don’t want to spend 3 hours on a Saturday, my day off, waiting around for something that shouldn’t take more than 1 hour. Maybe it was my unlucky day, but three hours? Absolutely ridiculous.Needless to say, I decided not to return here again. Not only have Long Subaru Service lost out on my business, but also the Sales department, as I purchased a 2018 WRX to replace the Impreza from Planet Subaru in Hanover, MA.

Very accommodating for your needs they do not push which I really liked. My new baby next week

I took my car in for a routine service which ended up turning into an engine short block replacement due to engine knocking. There was no warning light indicator or clear signs that this issue even existed. Thanks to the diligent mechanic staff they noticed that coolant had overflowed from the reservoir and decided to do an engine tear down (thankfully this was under warranty). The service department provided me with a loaner car while my car was being serviced and made the experience as stress free as possible. The service at Long Subaru is unparalleled by any place I have previously had service performed on my vehicle.

Excellent service. Service people are great, I was offered my choice of a loaner. Ive been here several times for OEM maintenance as well as their body shop. Would highly recommend over any of the closer dealers to me.

Exceptionally good service. Long Collision does excellent body work. Everyone at Longs is great to deal with.

So salesman and financing guys I had to deal with when I bought my car were great . now service on the other hand is very poor, did a recall on my car and they did not put it all back together. Just recently I brought my car in again for another recall which was a recall on a recall the passenger side air bag . I get a phone call while they are supposedly doing the recall you need an oil pan, brake fluid change, left rear marker light, and a cabin filter. I told them to do the recall that it was brought in for. Was supposed to be 3hrs, I dropped it off at 7:45 and it was not ready until 1:30( 3hrs HAHAHA). My gas mileage was down by 2 miles and now my remote starter does not work either. So I called them to ask what happened, they said the car went in and came out and did not sit anywhere idling and couldnt answer where the gas mileage went . I asked what about the remote starter. Their response was was we only worked on the passenger side of your car. SO MY OIL PAN, BRAKE FLUID, AND DRIVERS REAR MARKER LIGHT ARE ON THE PASSENGER SIDE?

I waited for 35 mins and nobody helped me when was leaving i saw they have nobody on their desk only one was with somebody thats how they want sell cars ?

Slow and fid literally nothing say for 45 min

The staff here is very friendly and they have a big selection. I have decided to put off a new car purchase, but i will likely visit again when i am back in the market.

Very good sales rep - knowledgeable, friendly, courteous, followed through with what he said he would do, he even went in on his day off to complete the sale himself. The other reps were helpful, too. They seemed to work well together. The car is great, rides smooth and handles really well. Finance guy was also very friendly and personable. Great experience all the was around .

Wonderful place. They do great work and they really take great care of their costumers. Im staying with long Subaru

Well, my oil change was done in a timely manner and another filter was changed too. I had an alignment checked for I had it done where I bought the tires, the quick service machine showed it was totally out of line. So I agreed to have the tires aligned. Brought vehicle into main garage and checked on that machine and the tires were aligned perfectly. I was told this which brightened the day and no charge was made for the first false report do to the machine not functioning properly, This was good, thank you.

Rather disappointed with how we were and are treated by this establishment. I was promised there wouldnt be a hard credit inquiry when I placed a deposit on a vehicle, and there were 3 hits to my credit score. Its been 3 weeks since I asked them to refund the deposit and they still havent refunded it. Not to mention the sales agent had to bring up the fat subject twice while we were there... seems he cant keep his thoughts to himself. It really started out great with all the promises but I made the right choice going elsewhere. Giving 2 stars since I know there are better employees that work there (Hi Josh!) but it seems we ended up with the short straw on salespeople.

Brought car in for recall on Weds. Found out needed rear struts. Ok lets do it, parts wont come till Saturday, thats fine, go ahead do it. Saturday after time it was supposed to be done call them to find out. Part was sold to someone else, we wont have it ready until maybe Monday Why did I, the customer, have to call and find this out?

So happy to pay inflated prices for a consultation even when at the end of the day the best they can tell you is we still dont know what the issue is. Problem is still there, but Im out my hard earned money. Waste of time and money.

I was devastated after I totaled my car. Dan, and everyone at Long Subaru, made the process as painless as possible. To complicate my situation, I was stuck working in Boston, but Dan worked closely with my parents and trusted mechanic to coordinate test drives and an inspection. When the first car we wanted didnt get full approval from our guy, Dan found another one immediately [thank the gods] that was actually better than the first one my folks drove. I was finally able to test drive the second one and loved it so much, we bought it! Im really grateful for everyones help in what was a crazy and somewhat emotional situation.

Personable, friendly staff. Very organized appointment process.Well trained mechanics keep my car running at peak performance. Always a pleasure doing business there.

I just got a 2012 Subaru forester and it was such a good experience here. I dealt with Jason and he was just plain awesome from start to finish. I cant say enough good about him. if you need a car go to Long and see Jason.

Great service- fast and efficient. Its great that I can walk in on a weekend get an oil change, inspection, tire rotation, or any of that routine maintenance and not have to worry that I didnt have an appointment.The staff is always friendly and welcoming. I have purchased 3 cars from Long Subaru and I recommend them to any and everyone!

Grate place, super nice staff

The body shop is second to none. Jimmy and his crew never disappoint. He has taken car of all my cars as well as my entire family.. It is never easy getting into an accident but he takes the time and care to explain everything and make it as painless as possible with rental cars, expediting the repair and to get you back into your own car as soon as possible. Whenever I get my car back it is ALWAYS better than before it was in the accident as they really go through it and are thorough with their repairs. I highly recommend it to anyone.

We lucked out by getting salesman Dan Angelone. We didn’t feel pressured to buy, like our prior experiences. He definitely loves what he does, and where he does it. His was a wealth of information on Subaru’s, and in particular the Ascent Touring model, that we purchased. Also, the Finance Manager was so helpful. We didn’t feel like we were getting rushed. I couldn’t be happier! Unless, of course you’d like to notify Chase Bank to pay our note.Regards,Corinne Mattero

Buying my impreza was quick & efficient. People are there to help you upon walking in and the service was good.

Had a wonderful experience purchasing a used vehicle. I would suggest stopping in and seeing Daniel is you are in the market for a car. He was wonderful to work with.

Both my husband and I had an extremely pleasant experience shopping for and buying my new Outback. When the one I had found online was no longer available, Dan found us another one that I ended up liking even more. Ray was honest with us and to the point with all of the financing which we both greatly appreciated. Overall we both felt like our business was valued and that we were respected customers.

Brought my Outback in for a recall. They did the recall and checked over the vehicle but found no other problems. I asked if they could clean up the vehicle because of all of the bad weather I have encountered and they did a nice job inside and out. I am very happy.

First time driving/ owning a pre-owned Subaru Outback. Service dept. is nice with drinks and snacks while you wait. Friendly staff, decent comparative prices.Nice vehicle!

My first requirement for a good sales experience is: NO PRESSURE! John not only helped me identify the right car for my family- in the correct price range-, he volunteered financing information that changed the entire decision making process. This put me in the perfect vehicle! Thank you so much John!Ray was absolutely great too. I did not work with him in as much depth, but was pleased with his demeanor and efficiency.

Service department was fantastic! Kept me notified with what they were doing and was quick to diagnose my ECM needed replacing. Will return in the future if I need to. Definitely recommend!

Longs is awesome! The gas cap door mechanism on my ten year old Subaru came apart. I was unable to fix it myself. Longs took the car in and put it back together in 30 minutes and told me NO CHARGE! How often do you hear that!?

This was a second visit to find out why my right front tire loses air. About a week after leaving the dealership the dash warning light came on again for low air pressure in the same tire.

Excellent service and very helpful reps. Everyone was exceptionally professional and quick; would highly recommend this dealership to anyone wanting to service or purchase!

Always impressed when I have my Outback serviced at Longs. Longs staff is professional and courteous.

This was my first time getting service at Long. I have to say it was a pleasant surprise, the friendliness and efficiancy of the staff was truly welcome. The waiting area for service is very comfortable and clean. There are snacks and coffee as well as juice. I was well satisfied and will be using Longs service again.

By far, the best car buying experience - ever. Scott, Ray and Josh were all well prepared, ready to do their jobs which they all did well. I really cannot say enough about Long Subaru. Even the coffee is great! Both sales and business office were in touch frequently and got the job done. Im happy my friend recommended Long Subaru.

I have purchased 2 other Subarus from Long so I knew the type of service I would be receiving. I went on a Sunday to see what they had and went back on a Wednesday to buy it. I really wanted a silver vehicle but not with leather seats. The one they had was more expensive and had leather seats. I was willing to go with that but Kevin was honest enough to ask Do you really want to spend thousands more just for a color. WOW, an honest salesman. He was right, so I went with the blue one. Love my Forester and hope Kevin is still working when I need to get another one. I was a walk in and Kevin had an appointment so I worked with Matt as well. He went the extra mile to finish up the paperwork without blinking an eye. They all made me feel like family.

Great service. Had a big job done Heads gaskets. Excellent job, given new life to our old Subaru. No more oil leaks. Hooray! Thank you Long Subaru!

Just got a 2016 Subaru Legacy and had the easiest experience dealing with Long. I walked into the dealership to test drive some cars and luckily ended up with Lisa as my salesperson. She had some cars that fit everything I was looking for (features, budget, mileage, everything) and I only ended up test driving two, because I was so in love with the first one I tried. I put down a holding deposit that day and Lisa was able to accommodate the timeline I was hoping to stick to for purchasing. Long did the legwork for me with the bank (for the auto loan) and my insurance company. I honestly was left feeling like there was no way it could all be this easy, but it was. Lisa couldn’t have been nicer or more accommodating; she and the others I dealt with at Long made this a very pleasant experience. I will certainly be going back in the future and highly recommend this to anyone looking for great value and stress-free car buying.

Lisa at Long Subaru was great to work with and the entire process was easy. I had visited other dealers but found Long to be honest and transparent, explaining everything in detail and delivering a great experience. I will definitely do business with Long Subaru again.

This is the the 2nd Subaru weve purchased from Matt at Long Subaru and returned because of the expediency, professionalism and ease with which Matt conducts business. Purchasing a car is not on the top of my favorites list and I value a straight-forward, haggle free approach to the process. The price provided was competitive and the customer service is what keeps us coming back.

This dealership is amazing! No pressure sales and a very helpful and informed sales and financing staff. And the coffee and snacks in the customer waiting area are great. Besides the awesomeness of my Subaru, would you believe that the coffee detail and snacks were a contributing factor that drove me from the long, loving relationship with a Toyota Tundra to a Subaru Crosstrek?Hello Toyota dealerships, small details that you take away from your customers do matter.

My review is for sales specifically. I dont recommend their service department due to past experiences. Lisa helped us pick out a great car twice now and made the process very easy. Ray worked magic for us in the finance department. Overall we are very pleased with our car buying experience with them.

This is my third subaru from Long. I love this place. Lisa is an amazing person. They are all friendly, forthright and honest. I dont know if Id feel comfortable buying one anywhere else. Here, I know that Lisa is working on my behalf and will continue to always look out for my interests. The customer comes first.. The service and repair place is also totally above board and helpful, with excellent service. Long is long on service, quality, and friendliness. I totally recommend Long Subaru to anyone interested in buying a Subaru!

While shopping as a young woman for my first used car alone many dealerships were rude and pushy but this dealership was helpful and polite. They were able to quickly show me the cars I was interested in and answer all my questions. Even when I wasnt sure about what to buy yet they made sure I knew the logistics of what will happen when I was ready and what I needed to have.

The essence of our experience on our 3rd purchase of Subaru Outback was helpfulness, integrity and professionalism.Everything was can do, calm, and very pleasant.How wonderful to find these timeless qualities so fully displayed by Lisa Courchaine and the inimitable Ray Brien! All the sales and service people at Long Subaru in Webster are so courteous and helpful. Thank you for making our visits to you such a genuine pleasure! We love the car.. the painting.. and we love the people there ...the gold frame! Sincerely, Johanna Copley

AWESOME! I just purchased my 3rd Subaru from Long and cannot say enough great things about Lisa, my salesperson, or the dealership in general. From my first visit to now, EVERYTHING has gone smoothly; sales, service, and even body shop (when a valet hit a pole while parking my car).I have been treated fairly, with respect and professionalism, and never felt pressured. Lisa is a top-notch salesperson who listens carefully, makes recommendations, and does not try to sell a car just for the commission. She is patient when I ask lots of questions, and is always a phone call away. I am sure the other representatives are great, but I will always go to Lisa.I highly recommend this dealership. I had been to a different, highly-touted Subaru dealer in Worcester, and walked out vowing never to return to that location. I tell any and everyone who talks about a Subaru to go to Longs; they will not be disappointed.

Shame on me for trusting my salesperson. I recently leased a new Forester from Long Subaru. I was really excited because after weeks of research and negotiating with different dealerships, I thought I had gotten the perfect deal. Heres the problem, my salesperson lied to me. Throughout the process, I repeatedly confirmed that I would not have to pay any money to Honda for the car I was returning. Melissa Spencer told me each time that I wouldnt and even pointed to numbers in the paperwork to show that this was the money allotted for the Honda. I dont really understand all the paperwork side (again, shame on me), so apparently there is nothing in the paperwork saying they would be paying the remaining balance to Honda. I tried talking to the people at Long Subaru, but they were sticking to the lies of my salesperson and now I have another bill to pay due to their dishonest practices. Buyer beware! They seem great, but are really just interested in making the sale at any cost even if it requires lying to you. Like they always say, make sure its in writing and that they can show you exactly in clear terms where it is.

Great dealership. Worked with me to get the car I liked. They are not your typical dealership with high pressure, or telling lies to get you to buy a vehicle. I found them to be honest and fair. I recommend the dealership and the salesman, Dave. It was a pleasure.

To say I was pleasantly surprised at the ease I experienced buying my new car would be an understatement. Within seconds of walking into the showroom, Lisa presented more as a facilitator in my car search than a sales person. She actively listened to what I was looking for and made recommendations - then was able to find the car and had it delivered. Her no nonsense approach, positive interactions, and attentiveness sealed the deal. There was no pressure, no surprises, and no stories! Even the financing process was positive and quick. I am now part of the Long Subaru Family. I highly recommend everyone goes to Long (and see LISA!!!)

Nick is the best mechanic. He takes amazing care of my vehicle every time.

I have all of my service done at Long Subaru. The team there is always helpful, they listen to my needs and Ive been extremely satisfied with the service of my car - every time!

So the employees are extremely nice, but they just started the Express Service for oil changes & tire rotation but I didnt want them to be booked so i made an appointment for 5:45pm yesterday for an oil change. I didnt leave until 7 pm which is ridiculous. I appreciated the snacks and refreshments but I made an appointment, I shouldnt have had to wait more than 30 minutes for my oil change.

There is not any other dealership that my husband and I would ever go to. You are treated with much respect from Long Subaru. We are on our sixth Subaru and we love them. Best people you could ask for.

I went into Long Subaru, looking to lease a car and I had the worst chances of getting a car without paying a crazy amount These guys made it happen! Jim and Ray! These guys did such an amazing job, and hooked me up. I walked out of there with an amazing deal. 100% recommend going to Long Subaru. Worth it!!

I brought a recently purchased Outback company car (7/2019) for its first oil change.Service provided was very good as usual.

The service dept. at Long Subaru is excellent! They did a great job.

My 2018 Subaru Forester was my first purchase from Long and highly recommend them. Low pressure, comfortable sales environment. Financing with Ray was a breeze despite complicated trade-in. Jared, my salesperson, took the time to really understand what I wanted in a vehicle and was never pushy. As a woman buying a car solo, I felt respected and valued. Zero stress with this purchase. Location is convenient for future service needs.

The BEST service team! Mike & Jerry & Bryan, I love them. ❤ Thank you for making me feel safer in my vehicle through your diligent care.

All went well from their staff, their selection, their attention to my needs. They found the exact extras and color for the Forester I asked for, a good discount and the lowest financing. I recommend them.

Lisa is awesome. I could sit there and talk to her all day. smart. professional. knowledgeable and so easy to deal with. was a great afternoon

I recently purchased a 2019 CrossTrek and thanks to Lisa a had a great car buying experience. She was very patient with me throughout the whole experience and was not going to quit until I was completely satisfied with deal. I never felt pressured at any point during the process and it was evident that Lisa truly cares about her customers and their satisfaction.

As a woman the dealership is just as important as the car. You cant beat the service and sales dept. of Long Subaru. Lisa C. is one of the best salesperson I have ever worked with. The finance dept is one of the best. He will help you find money if there is some. For example I had money left over on my previous cars warranty. All in all I will do business with this family and their employees forever.

I started my search for a used Subaru Forester online. Kevin was the online chatter from the Sales Dept. I appreciated his low-key, calm, direct, no-hassle approach to my questions and needs. He followed up, always, via email, texts and calls. Kevin went out of his way to get me in the car I was looking for and even arranged a loaner for several days while my car was being serviced. Everyone I dealt with there, including the service manager Dave, was professional and pleasant and on top of their game.

Got a car financed here. They went above and beyond for me. I definitely​ recommend Long Subaru. I may have not been able to afford a Subaru vehicle however they helped me pick out one of their used vehicles, which I absolutely love.

The senior service rep was vague about what exactly was wrong with the car and the written description was just as vague. I guess they just wanted me to trust them with the $1500 estimate. It also was partly due to the fact that the service rep describing the problem wasnt the one who had worked on the car so there was a level of disconnect there. Furthermore, during the two hours that I was waiting I was not updated or kept appraised of what was happening with the vehicle. Otherwise it seemed professional and curtious.

My son purchased a 2018 Impreza from long Subaru but when his air conditioning stopped working the service department told us we would have to wait a week and maybe longer to even look at it ! They had no problem selling him the car they take you on a tour of the service department and tell you any problems we stand by our product . Will be buying from hologram Subaru in the future poor service!!!! Absolutely will never buy or go here again

Unfortunately, really terrible customer service. I brought my car in for an oil change and tire rotation last month, made an appointment through their website. When I arrived, one man was busy with a customer, and there were two other men just sitting there looking at their computers - neither of which acknowledged I was standing there waiting. When I finally got checked in, they took care of everything I requested but I ended waiting there for almost 2 hours which is crazy for what I was having done and there was barely anyone in the waiting area.. when i asked about the multi point inspection - how everything was, they FAILED to mention that I had a belt starting to show through one of my tires and told me they were in the yellow zone!! (which none were - they were all extremely worn) The only reason I found out was because I went to get an inspection elsewhere two weeks later! This made me realize they didnt even rotate my tires because they wouldve been able to see the HUGE safety hazard if they did.. They put my car and life in danger by not mentioning the severity of my worn tires. Very very upset with their service and I will not be going back. I truly wish I could get my money back for wasting my time there.

Long always does a thorough check of my car. Dropping off and checking out is quick and easy. The waiting area is comfortable, too.

I had a great car-buying experience at Long. Both Lisa and Shawn were very helpful and pleasant. The negotiating process was quick and fair. They took care of the paperwork in an efficient and organized manner. I highly recommend doing business here if you are looking for a Subaru.

Great service, they helped out my boyfriend and I so much with getting our car fixed after Patrick Subaru screwed us over. I will recommending long over Patrick to everyone.

Purchased a new Crosstrek for my wife this weekend and it was an easy easy purchase. Josh Costa helped me out online before coming and when I arrived everything was exactly as described. Good price on the new car as well as the trade in. Met with Ray Brien who helped me with the finance paperwork and all was done in about 1-1/2 hours. Also met both the sales managers who were personable and friendly. Buying a car doesnt need to be rocket science and it feels like the people at Long Subaru understand that.

Long Subaru consistently does a great job. My family has purchased many cars from them. Very reliable and great to work with and service dept. does a great job.

Very easy, simple, no haggle shopping, everything explained well.

Walking into the dealership, we gave the name of the sales representative we wanted to speak with (my son had purchased here from Matt). The man who greeted us went to find Matt, and took us to the lounge to wait (very nice lounge in the service department- I will be able to use their open wi-fi to work while getting service there-- but if its a long service, they give you a loaner vehicle so youre not trapped there!). Matt, our sales agent, asked questions, listened to what I wanted and helped narrow down my choices. He brought up examples of the cars for me to look over. He was open about pricing, never once inquiring if we were trading until we had made the decision to buy and he had already told us the price we would pay for the purchase of the new car..The finance manager, Ray, was very detailed in his rationales for what would be worth our extra money (and what wouldnt) instead of just selling us all the bells and whistles. He asked what kind of driving I do, and figured out the potential mileage so he could answer our questions with the best personalized answers for an informed decision that was best for us.Weve been to other dealerships, where the sales people try to undercut each other, and even talk disparagingly about other dealerships (that sell the same cars!). One of the last dealers we went to wouldnt even give us a ball park price for the vehicles we were interested in until we brought in our trade-- I mean excuse me, but what does my car have to do with the price of your car, unless some creative numbers come into play?Long Subaru was honest, no pressure and pleasant to deal with. You really feel like part of a family when you go there. If youre planning on a Subaru, it is well worth your time to investigate Long, and interact with the professional and pleasant sales team they have there.

Long Subaru always does an outstanding job servicing my Forester. I have been going there for service for years. Wouldnt go anywhere else.

Thank you for checking my car out Its all set running good

Service staff is very knowledgeable and professional. They dont pull a lot of the bs that most car dealership service centers do. Addition of rewards program for free oil changes is awesome.

We went to two other Subaru and one Toyota dealerships before coming to Long Subaru. We were replacing a 20yo Subaru Outback that we were very emotionally attached to, so we were a bit sensitive, unsure of what we wanted, etc. Scott Brill was fantastic - answered all our questions and was completely laid back. His calm and stress-free manner made it so much easier to make a decision. He put me and my husband at ease during a process when we really needed that. The small friendly feel of the dealership helped too - not as overwhelming as other places we considered. The little things (lotion in the ladies room) are really important when making a large purchase like this. We actually decided to buy from Scott/LONG before we decided which car we wanted. Scott was so totally available and helpful through the whole process, taking the time to sync my phone before I drove off. I felt extremely well cared-for and would recommend using this dealership to anyone!

Cant say enough good things about Long Subaru regarding the recently completed service on my 2015 Outback, so let me sum it up in just one word. Awesome!!!

** UPDATED REVIEW** We heard back from the dealership and they answered our questions politely and thoroughly. While we still disagree about some aspects, I am impressed with their professionalism and have therefore, updated this review. I still believe that others interested in purchasing a used vehicle should seek outside, independent feedback about pending maintenance issues (brake pads, tires, etc.) so these issues are known upfront. ORIGINAL review: I would not purchase a vehicle from Long Subaru. My husband and I thought we found a great deal on a 2015 Forester from Long. The vehicle only had 20,000 miles on it and was listed as Subaru Certified Pre-Owned. The showroom is lovely and the sales team seemed professional and helpful at the time. We bought the car in July 2018 and went full-out on the warranty, adding the Gold+ warranty to the already existing Powertrain. We started having issues after 9,000 miles and a couple of months- first, all four tires had to be replaced. However, we saw that those were pretty worn down when we reviewed the car so we thought it was reasonable but they should not have sold a car with tires that were due to be replaced soon. Second, our battery began dying and we needed a replacement. Three, both rear brake pads needed to be replaced. All of this after driving less than 1 year and less than 12,000 miles. I called Long Subaru to explain how this had been extremely costly and to see if any of the parts were covered under the warranties. They are not as per Subaru policy as wearable items- however, it is clear that they were nearly worn upon purchase. Gus, one of the sales team, told me brusquely told me it was not his fault, that I needed to be mad at someone else, and to call the Subaru dealership that did the work (we had it done closer to home). I was not mad, I wanted clarification on the warranty policy and to see if any of the above could be covered considering the limited miles and time that had been put on the car. Bottom line: the car they sold me had some issues, if you do purchase from them, make sure to see a non-affiliated mechanic to get the full idea of what youre purchasing, and extending the warranty is probably not worth-it as it doesnt cover the most common fixes. Disappointing.

This was not only my first Subaru purchase, but also my first time shopping at Long Subaru. I initially met by Lisa, who was very knowledgeable, a total professional. I asked for Matt, but found that he was scheduled to be in later in the day. Even with knowing I was there to see Matt, Lisa didnt skip a beat, answering my initial questions, demonstrating a CrossTrek and taking me for a test drive. Upon our return to the dealership, Lisa advised me when my wife and I could return and meet with Matt. The following day, we returned and our experience with Matt was great. Matt possesses great product knowledge and these experiences made us choose to purchase our Subaru. I would be remiss if I didnt acknowledge our good experience with Ray OBrien as well.

For this review I will be reviewing their service staff only as I didnt buy a car here.Ive never had any problems with Long Subaru, my appointments are always taken care of when they are supposed to be and there service staff is professional and helpful.

I went for an inspection knowing fully it would fail and why. Prepared to make repairs through Long, but just in case it couldnt be done before June 1st financially. I could tell the man who helped me was less than pleased I wouldnt spend money today to have them diagnose it in a way other automotive places do for way less or free. The inspection took over an hour. Lesson learned. After things are fixed elsewhere, I honestly will pay $30 to have it reinspected at the gas station than go back there to have it redone for free. I should add all other personnel I encountered were very friendly and helpful. It just seemed this particular man was displeased I wouldnt fall for a $159 diagnosis that AutoZone does for nothing. The generic, condescending response from whomever replies to these reviews just further proves theyre not actually there to be helpful.

They took me right away and were very polite. My car was completed faster than the estimated time.

I own a Ford and I already heard from my two buddies about how bad there services are not to mention how lazy ruthless. One of my buds got a part and got told to go sell it on eBay.. really !!!!-1 star for me

Bought a 2015 Impreza at Long and have been getting it serviced there since. After yesterday’s service experience, I will no longer be going to Long. Agent taking care of me was was awful and rude. I had to wait an unacceptable amount of time to get checked out while my car sat out front and agent had my keys. It didn’t seem like they agent was doing any work to process my receipt.I need new breaks and tires and won’t be getting them done here. Also, don’t have any confidence that they are actually servicing car. I don’t have evidence of this but don’t feel like I can trust the service department.