Awful experience guy Benny the manager .. misdiagnosed my vehicle by long shot what started a simple overheat ended up with new water pump new thermostat new service team belt new AC belt new bottom hose new top hose and my truck is still hitting up the same way I went in for got charged $1,500 for parts that my vehicle did not need. So they still have it his mechanics say either a sensor for the thermostat or he was not aired or bleated correctly of the air from the coolant guy straight liar to corporate that I agree to the terms that he suggested I needed definitely not a single star I feel as Ive been robbed cuz my truck is still overheating the same way I took it in I definitely want all my cash back waiting to hear from corporate

Extremely miserable experience and were still not through with you Benny at weslaco pepboys. You will be investigated by corporate for your lies disrespectful behavior and malicious work on my husbands company truck. Began work without even allowing consent to the price. Insisting on changing parts that was confirmed by other pepboys locations, did NOT need replacing. This pepboys have a very notable behavior for doing work no one needs and taking advantage of peoples money. Lying about where they get their parts so they can charge triple the priceTHEY DO NOT PRICE MATCH!! HE LIED TO MY HUSBANDS FACE. EVERYTHING IS ON VIDEO SENT TO CORP! Made 5 stressful calls to customer support about this entire ordeal. Paid 1500 for the truck to be in far worst condition and now refusing to fix anything. I told him not to take it there and he insisted he had faith that a company as big as pepboys handle something as simple as a hose leaking antifreeze. Misdiagnosed the whole thing and attempted to change multiple parts that didnt need replacing. All it ended up being a thermostat sensor. Benny took every complaint personal when it was strictly business that needed to fix it right the first time. Manipulated and coerced him to do the repairs, convincing him it was best to do so. And because he allowed it after numerous times he refused, he gave in the the pressure and now theyre saying he agreed to the cost. Bogus! He referred the dispute as man to man which means absolutely nothing if its not a personal transaction. It was a business robbing us blind for as much as they couldFirestore quoted the same work for 830! And he said he is trying to run a business, that quote was too low! Benny called Firestone himself spoke to a man named Tony, pretending to be a regular customer and asking for the same quote.. once he got the quote he admitted he was pepboys calling, insulted Tony as to why his price was so low,, hes trying to run a business and Tony hung up on BennyRefused to price match anyone at all after that and all this In front of several other customers and their security. Were not through, after paying because they refused to give us the keys unless we did. the truck began shaking and making loud noises.. a tow truck was needed and they took it to mcallen pepboys. The fix was temporary because the next day after picking it up, It began over heating.Benny witnessed it overheating. Noted it was still under warranty so we reluctantly left it again. Not more then 30 mins pass, Benny calls and says nothing is wrong and its no longer over heating... its not a miracle Benny. Youre missing something!! Waiting on call backs from Corporate for this issue to be resolved asapThat is our company vehicle and they are toying with our time and money!

Front end alignment on my car no good. After three months, just when the warranty expired, steer tires wore out unevenly. Had to go to another shop to correct. Never again.

Garage staff was very nice, but was a longer wait then was wanted for a simple check

Took in my daughter’s car to get the Air conditioner system checked out. Tech said it basically needed the entire system and that they would get a quote for the parts and labor. I’ve been waiting on the call and nothing. I call the store to ask if they have it and no one seems to know anything. They take my number down and say they are going to check on it and they never call. Always pass the buck. Been two weeks and still waiting. Don’t waste your time and money at this store. Shade tree mechanics work there.

Pretty awesome and helpful right now when our car broke down and they didnt have the part we needed. They were able to come up with parts that would work enough to get us home in the mean time and even lent us tools to get the job done. Very appreciative of their help.

Fixed a flat. Done very quickly.

Best service at an auto parts store HANDS DOWN!!!! 6/5 STARS. Ask for Benny, Assistant Service manager. Extremely knowledgeable and takes time to educate you on what youre buying

Its sad no more parts

Alan M. did an amazing jog on my f-150. He went out of his way to leave my truck running 100. I HIGHLY RECOMMEND. Take your vehicle and ask for him. Service Manager Benigno Salinas, EXCELENTE CUSTOMER SERVICE. He will take care of you.

We got our tires really fast thank you!!

Great service!Friendly staff! Fixed my vehicle!

Its okay, but they allowed ppl without masks to go inside.

Im from out of state and needed some minor auto repairs on my vehicle.. Asst Service Manager Irlene assisted me with my issues.. Repair completed in 2 hrs and was happy with the outcome. Thank you Arlene for making my service go smoothly without any issues.. I searched your location and saw good reviews.. You guys didnt disappoint... I will definitely return if more issues come up..Thank you and your entire maintenance department.. Very Courteous!!R/San Diego, Ca

Looks like they are going out of business and product scattered all over and very dirty.

Phenomenal customer service by Julian and the the night crew. I will definitely come back. Friendly and courteous staff. Pep Boys highly recommended.

I called ahead to ask how many people they had for oil change and female employee said they were dead. I get there with my car and my baby on board thinking this would be a fast transaction but I was wrong. They in fact have no cars and plenty of free employees, yet, the man who helped me, insisted that it would take an hour to do the oil change and Id have to go inside to wait. How ridiculous is that? I couldnt believe it. I left because 1 hour was way too long a wait for something that should take 15min. SMH 🤦‍♀️

Went to the website and there is some free items they check for free they said those items on the website are not covered for free that I had to put for those services. Why out free check if they are not going to honor it.

Professional and efficient service, 5 Star experience.

Good customer service and parts readily available.

Usually a great place, today just 2 customers and it seemed just 2 employees. Had to pay at back counter.

I live 3 hours away and Arlene from services went above and beyond to help me purchase a battery for my little sister! She saved me a 3hr drive and a whole lot of frustration! My sister can now stop stressing over this, I love you Arlene youre the best! (Hope I spelled your name correctly)

Excellent service. Your team member was very helpful. The store always impresses me with its cleanliness and neatness -- a pleasure to shop there.

Excellent and extradite Services to the Point.THANKS PEP BOYS FOR YOUR EXCELLENT SERVICES.

Whats the point of getting an appointment for an oil change. Had an appointment, got there and they said it will still take 2 hours. Shouldnt those with an appointment get serviced first.

Always have good prices and excellent service. Eefect for all the Regular stuff like oil changes, tire repair and balance and alignment... all the new electronic equipment is used ... great attitude ...

Great service! needed a the light bulb from the headlights replaced. I just bought the headlight bulb and they replaced it for me at no extra charge! Thanks for your great service!

On March 4/19 went to this location @9am. Benny was our first contact there. Our car had overheating issues on our trip to Donna from Canada..☹️ Benny was super & had humorous attitude. Our repair journey took many hours with couple other issues to deal with. Everything was finished finally ...9 hrslater🙄....left with a fixed car and reasonable too! This is our second visit to this location...kudos to pep boys..thx Benny!C &D

Great service. Went here to get new tires and the price was great. They also did the changed. It didnt take more than hour. Thanks!

Great place and the staff is helpful and friendly... service is great as well

Got lifetime alignment for a great price there it every 6 to 12 months

Benny was fantastic in helping me get some new tires for my truck. Gave me a competitive price and a great overall experience. I was in and out in about an hour, and I would highly recommend pep boys and Benny to anyone needing your car serviced.

Great place to go they got alot more accessories for your vehicle and prices arent so bad.

Went various times for a state inspection. Kept telling me it dont work, or inspector not in. Staff needs to fix this. Why do they have a state inspection sign if they dont do them? Ive gone to Goodyear and Pueblo. And get them done right away. They are losing customers.

Pep boys gave us good deals on tires vs other tire shops i got a heck of a deal thank you! The customer service is awesome every one is real helpful i would definitely recommend this place.. :)

Went in due to a VERY worn new tire got 4 new tires about 6 months ago & a wheel alignment, drivers fron got WASTED,went to get another tire and alignment it got done really quickly in about an hr,got a call the van was ready paid close to 400 bucks,i jump in it the low tire pressir light is on.good grief here we go.they aired the tires up.light went away.90 wear & tear on tire i will keep an eye on it alingment has a 90 warranty... Money dont grow in trees... Last time i was there yr & a 1/2 ago took it in no lights on dash new tores and alingment.low air psi light comes on mgr sasy its a bad sensor.went to a tire shop they aired it UP.light went away..mgr wrong diagnosed...it is what it is.. Hard to find a shop to trust.. I hope. The wheel alingment was done was told thier machine dont print out on alingment specs... The chargeing to hi dollar to not print out...dealership is cheaper i think

Excellent service as expected keep up the good yall 👍👍😁

They were short staff but promised me they would get it done quickly and did

Always find everything I need for my truck and good prices

Was a complete waste of time and very unprofessional. I came in for my breaks to be serviced. They delivered the wrong part twice! And now they have to get Oriellys to deliver the part and told me it be delivered at 12 and now they’re telling me it’s going to be at 2pm. So their resolution is putting it back together because they can’t find a part. Pep Boys YOUR’E A PART STORE!!! This is what you do!!! Benny the service manager is so unprofessional and rude. This was his solution. I will post my experience on social media so no one can go through what I’m going through.

Bad service, i arrived in pepboys at 12:30pmFor get the aligment on my truck,short guy waste my time because they suppost to finish with the aligment on time,so after 3hrs He toll me the computer isn t working good,so come back arround 7pm to 7:30pmI keft the place and after one hr call pepboy and i talk to nice lady,and She said the computer alignment does t has problem, so come back and we give the services.This this short guy no good,Pep boys NEED TO FIRE HIM BECAUSE NOT IS GOOD FOR THE COMPANY

Great customer service. BETTER THAN AUTO ZONE!!.. These people help the actual customer standing at the store NOT THE PERSON CALLING ON THE PHONE!!

Employees were fast to help out.. Especially after a great bad storm the Rio Grande Valley had received.. Thank you... My mother In-law is very grateful...

We came with a problem with the AC unit and they said one hour, then 7:30pm then a bit more. Then another hour. And at the end, come the next day. And that also came with a price increase. Everytime another problem and more money. Not recommended.

Manager fixed my light recently free of charge only had to pay for the bulb, very quick. My go to for my car needs

Great management team and parts department randy went above and beyond their service. Was finally able to exchange my part will be back again 👍👍👍👍

Always good efficient and reasonably priced repairs were done here for us when we lived nearby.

I recently took my Mercedes-Benz in to get serviced for an oil change and cross-rotated my tires. I can say that pricing was more affordable than the actual dealership. The staff was courteous, very knowledgeable and got me out in record time. I am very happy with the advisor team at PepBoys in Weslaco. I will definitely go back for more vehicle services.

Great staff overall. Not sure how many times I came here, but everyone helps even with having the best prices.

Benny was a dream come true! He helped my husband and I find the car parts we were looking for and gave a deal that we couldnt turn down. I will definitely be returning for my future needs.

Fast..needed a new tire called every where on a Sunday they had it!!! Awesome job.

Horrible, I call them to see how was the line on car service they say they was low on work so I went and told them what I need it for my car and the guy say no problem we fix it for you and after one hour I went and ask them if the truck was ready because it was out side and guess what they didnt have work on it so I ask them how much time and they say two and half more hours.... Im really disappointed

Pepboys Weslaco is very good with their clients. Great service and service people very knowledgeable. Ive been going there for almost 4 years with 4 different vehicles and every trip is very enjoyable.

Brought my wifes car here to be serviced. They did a great job

Good service and good prices

Good place to get a flat fixed or a battery dont think Id want to get my car fixed there

Friendly staff, worked quickly to get us back on the road.

Very friendly people good prices too!

There service has improved so much they fixed my vehicle something bert Ogden Toyota couldnt do they did it rick was awsome explained and showed me what the problems where thank you pep boys.

Manager has great customer service, will get my auto maintenance there from now on.

Wrong key copied. Manager said come back Friday. Told him Saturday. A week later (Saturday), the hefty Hispanic, nonambitious cashier is in serious need of socially based customer ediquette training. One common element in all employee new hire rules and regulations is the use of cell phones or social media, including slouching over on the counter while on shift. This is especially most important when the cashier is the first impression a customer interprets upon entering the store. Nevetheless, to judge a customer based on appearance and contradict a customer over factual information, which had proper retention of training and knowledge of aspects associated with the overall store policy and operational elements (talking about basic things here), this post wouldnt even be considered. All said, even the assistant manager exhibited inadequate and sub-par quality in leadership, which begs the question how did he get the promotion; under what parameters? The common demonator here is the local culture of the Rio Grande Valley. It is very unsettling and unfortunate to be associated with it, for undeniable roots. The striking difference is the contrasting measure between the close minded minimum wage employee with limited ambition, the managerial employee with a false belief of importance due to a miniscule wage slightly above the cashier, and the prejudged customer who happens to be highly educated, trained and knowledgeable in the industry, among a vast array of technological proficiences and administrative professionalities. In short, customer service is lousy at best!

Great service, good prices.

I like them. The service department do what I ask and I havent had to go back because the work wasnt done correctly. They are polite and more helpful than the one in Harlingen. So when I am given a choice, I go to Weslaco.

Great customer service everytime I come

Great service. Excellent selection of accessories.

It was a very bad experience, we waited 2+ hours to have a trailer hitch installed and they didnt have the wiring so they had to order it. It took two weeks get it in. So back we went to have it installed over 2+ hours in our opinion it wasnt done right. We took it somewhere else to have it done right. Needless to say we wont go back or recommend it to anyone.

Matthew did a great job on oil change and install of hitch. Appreciate his attitude.

Awesome job with my truck, favorite place .

Never had a problem with them in the past ten years wouldnt go anywhere else

Very professional staff and pricing is always on the dot. You always find what you are looking for.........

I tried when. I could to make credit but i wasnt worthy is ok

The Team was able to find the issue wrong with the car and fix it immediately. Great people, Ill be going back for all my vehicle needs 😉

Great, very well stocked auto supply store.

Great towing service at best prices, really helped me out, thanks! :)

Very good service

Great quick service! Charles and Benny are amazing!

Theres way better car service shop then this. They took 2 hrs just to change my oil. I had my brake pads replaced just 2 months ago and it already started squeaking, came back had it check to claim under warranty and they took 5 hrs to re-cut my breaks. Setting up appointment is pointless. Just bad services and inefficient workers (I see them working slow and sluggish every time I look over the service area).

Not knocking the service but pricing compared to local shops is way off. Wheel alignment local shop vs pep boys Co. $40 v. $90 ??

Big selection of things you need for your car but doesnt have everything.

Awesome..Every body.Very cool.& farout.

Im always here for everything!!

Best value on my Michelin tires

Excellent service and consistent quality products

Always willing to help!

I get my tires here, but it can be a long wait, especially without an appointment.

They dont have as many products available as they used to

Greath service and price

They do not have nothing in partsautozone and oreilys have more parts

Dropped off at 7:15 AM IN DROP BOX. Returned at 4:30PM. Had appt and found not done. They never checked drop box. Was out of town all day and could not check in. Will not be back!

Waiting in line and no one came to help after 5 min waiting for a cashier left

Great staff and customer service.

Buy online and pick up easy

Couldnt have asked 4 more..service was fast and efficient..was in and out in less than 5 minutes with what i needed..prices are really good and i will keep coming back

Service not too good took it at 3 p.m. didnt get my truck back till six 7 p.m. for an oil change in a tire rotation 4 cars ahead of me and thats because were in a fleet contract I guess it doesnt matter

Awesome staff

Its always dead in here, but they have what I need. Store needs an update.

Benny great manager very helpful

Always have what i need

Boys doing a great job

Good and friendly ppl