user
Hot Topic
411 W Farms Mall, West Hartford, CT 06110, United States
Appearance
Hot Topic
Comments
Ra
Review №1

I love this store! Its one of my favorites. Only downside is that it is rather small so, with the coronavirus, they didnt have a load in stock like they used to.. but free shipping to store when you order online so Im cool with it.

Da
Review №2

They have a lot of nice stuff but a lot of it is super overpriced. Stuff under 10$ is generally good though. I picked up a Naruto shot glass for 5$ which you wont even find on Amazon. This place has good deals you just have to look for them

Ya
Review №3

The staff is so friendly and relatable 😭

An
Review №4

Store is fine. Its got everything you expected Hot topic to have. The store is just a little tight which is isnt ideal for the covid times we are living in.

Em
Review №5

Very nice staff. The store was clean and organized. The only reason I removed one star was there was a lot non clearance singular unmarked items in the clearance that did not belong there. It was clear they were the last few of their design in each instance. I was disappointed three times in finding items were not actually on sale despite being in clearance. Other than this a solid location. Its a typical hot topic.

Ma
Review №6

Staff were ok could of been better but eveyone has bad days store is clean wish there were more funkos but

Ad
Review №7

Great products and staff. 4 stars. 5th star lost due to a lack of clear signage inside for pandemic protocols. We are at the end of restrictions and signage should have been up for over a year now.

Sa
Review №8

This place style mainly tee shirts and body jewelry. A very small section of pop figures. Its a small store, not what Im use to. I wouldnt get excited about this store.

ur
Review №9

I would flirt with the people behind the counter but theyre outta my league

na
Review №10

Awesome T-shirts great vibes customer service Awesome

Ji
Review №11

Not thrilled with some of the imagery and language in the displays. And the Trans Lives Matter garbage is not something kids should be subjected to.

St
Review №12

I went there the other day with my autistic nephew that is 4 years old. He had a really bad melt down and took his mask off. The ladies there were very rude about. Instead of giving him space to calm down they went up to us literally every 3 seconds telling him to put it on. We respect the rules and understand how serious covid is. We were trying our best to keep it on him. They made us embarrassed and made the child more anxious. I will never go there again. Hot topic at Buckland hill mall show more emphaty and respect for people with disabilities.

Cl
Review №13

Cool spot with all my faves!

Jo
Review №14

Store is small as it is i dont think they need so many employees watching n repeatedly looking at you up n down. Felt like i was under a microscope. They were not like that on the other customers. Makes me wonder if it was a racial thing. I understand to check n make sure customers have there mask on properly but if you have to many employees repeating same thing within 1min felt like they were just waiting to say something.

Br
Review №15

Fun stuff. Confusing customer service.

Va
Review №16

Almost perfect as always! But I couldnt buy my pentagram ring... 😒

Va
Review №17

Ive loved hot topic all my life, but today I couldnt find a pentagram ring... 🥴

ch
Review №18

Been a very long time since Id stepped into a hot topic store. Went in looking for Xmas gifts. Manager (maybe) was barking orders at employees about merchandise. That was a bit off putting. Found some good clearance deals. Girl that rang me up was very nice although a security tag was left on one of my items (that an worker at another store offered to remove for me when I beeped going through their door but didnt beep leaving HT)

al
Review №19

This hot topic is pretty small it feels a bit claustrophobic... the selection is lackluster... the one at the Buckland hills mall is bigger... I really miss back when hot topic catered more to the alternative fashion market rather than the anime market that they really seem to be targeting these days... the staff are always very friendly and helpful though

Ji
Review №20

My 11yr old Loves this place! You have to wear masks and they dont allow many people in at one time!! Awesome! This is DEFINATELY A STORE TO GO TO!!

Ca
Review №21

Sales person could not stop saying I cant let you touch this what the hec...Been coming to this place and never was said that to me.

Wa
Review №22

Nice for freakis

Ga
Review №23

Many interesting items to look at and purchase. Sales staff always professional and helpful. Great place to shop.

Au
Review №24

Friendly service, good products, clean.

Da
Review №25

Forever my favorite store lol but definitely needs a better selection sometimes, staff is nice most of the time

Pa
Review №26

Pop accessories, band t shirts, anime, etc. .

Ka
Review №27

They sell everything my weird kid likes

Ri
Review №28

They have besties jewelry!!!

Ol
Review №29

Very unfriendly and foul smelling staff.

J
Review №30

Walked in and walked out. Nothing there for me, its not a bad store though I still like to look.

Ma
Review №31

Staff was helpful and attentive...

De
Review №32

I received such great help from Gia, her customer service exceeded my expectations and she helped me with all the questions I couldn’t find answers for with the jewelry I was looking for! The other workers were great as well! Definitely recommend this hot topic over all the ones I’ve ever been to.

Tr
Review №33

Love the pride stuff

Vi
Review №34

Always a great find In this gem of a store. If you like fun stuff like me. Sponge Bob bikinis, Harry Potter bra and things with clips and zippers. And the best t-shirt selection in the mall.

Mi
Review №35

Great 👍

Ni
Review №36

Store often gives out coupons but theres many stipulations to these deals that they dont explain until they tell you that you cant use them at check out. Have always loved what Hot Topic stands for but recently the music and closing choices have strayed very far from what Ive known. That being said the employees are very helpful and friendly and I always have to visit hot topic any time I go to the mall. I really enjoy their jewelry choices and hope to see the edgier alternative hot topic returns some day!

Is
Review №37

Awesome people work there ...

Jo
Review №38

My wife loves night before Christmas and bettle juice! They have tons of accessories regarding specific characters. If you into horror/goth this store is perfect for you. Almost every mall has a hot topic.

Em
Review №39

The cashier was so sweet! I wish I remembered their name! I was in a wheelchair and they offered to help me so much and made me feel so welcome!I only wish they had a slightly bigger selection of products- it was mostly clothes and I typically go to hot topic for accessories

Ch
Review №40

Plenty of good merchandise !

Ev
Review №41

Hot Topic always rules!

Ca
Review №42

Staff is always friendly and helpful.

A
Review №43

I placed an order online for in store pick up. When I got the email saying it was ready, I went to the store to pick it up. I got inside and told the guy I was there to pick up my order. He seemed very distracted and uninterested. I started to pull up the email, but couldnt find it so I showed him the confirmation email. He very briskly said, Thats not the right one and turned his back to me. I told him the order was ready and if he just checks the back the order will be there with my name. I could show him my ID. He insisted he needed said email. I was able to find it on my phone, and he got my order for me. He was very rude, and it is not the first time Ive noticed this. Wont spend my money there in the future.

Al
Review №44

I dont know if I like the merchandise or the employees more, both are great!

ju
Review №45

I went in there and a guy named Shane, I think, was working the store that day and he was really nice. He greeted us and asked if we needed help a couple times and when we were finished shopping he told us about some of the discounts and offers. He was really helpful and he kept his cool even though there was a really loud and disruptive family in the store that day. There was one kid who kept going behind the counter and even though he was really annoying him, the employee just told him calmly to leave every time, even though he went behind there and played with everything. Great experience besides the loud, obnoxious family

Ty
Review №46

It had all of my interests combined into one

D-
Review №47

Love them, the service, and the amazing merch;

Gi
Review №48

Great place, the employees where very helpful

Ki
Review №49

Really cool stuff good rock concert t-shirts staff is very nice get good discounts when you sign up for Hot Topic card. Get all your piercing stuff there novelty items Dragon Ball Z all that cool stuff check them out really good store.z

Hu
Review №50

My kids love shopping at this store. The staff here is incredibly knowledgeable in regards to the 1000 plus items that they sell. The sales marketing strategy is a little confusing but the staff is well versed in their explanations on how to best utilize sale options

Er
Review №51

My daughter and i love this store. You can found everything that you are a big fan of if it happens to be music, movies, body piercing stuff, hair color ect this is the store. Highly recommended.

co
Review №52

The music was too loud. I know the hot topic style but when I have to shout to my sister that stuff not fun. small area but lots of stuff to buy and they had my favorite anime shirts which is neon genesis evangelion they had the sachiel shirt and Eva unit 01 but not in my size which is sad because I have been looking for those shirts for a long time and I would have bought them right at that moment if they had them.

Da
Review №53

Staff very help the store is setup so you can find things easily.

Ma
Review №54

Got cut in front and employee still let them in.

La
Review №55

Too pricey

Mi
Review №56

Its one of my favorite stores to go to, but this visit I felt like one of the employees seemed king of pushy.

Zk
Review №57

This is one of my favorite stores, they never disappoint. Definitely recommend.

To
Review №58

The store manager there is incredibly disrespectful. He doesnt care about what he says to customers, especially the regulars. You can tell that he doesnt want to be there and has the worst attitude. Makes me not want to go in just because of that reason.

To
Review №59

Amazing stuff and the staff are amazing as well they always greet you

Je
Review №60

Love the variety of shirts... perfect for my new kicks.

On
Review №61

The girl working was very nice and told me what I asked about. I didnt find what I was looking for, but her help was appreciated.

Ka
Review №62

Amazing clothes, books, accessories and more love this place since I was in high school

Ja
Review №63

Its a nice place just to small for people to move around in

Ge
Review №64

I love Hot Topic for there exclusive Funko Pops, my 6 year old son are collectors!

St
Review №65

Very friendly...dont be afraid and ask for help you wont be disappointed

La
Review №66

Awesome place

Ni
Review №67

Cute but over priced

Lu
Review №68

One of my favorite stores, I love the variety of items and the sales.

Br
Review №69

My favorite t shirt store. Great staff, always

Ja
Review №70

Good deals

Ho
Review №71

High quality, unique products!! Fantastic customer service!! Very helpful and friendly

Sa
Review №72

I always have a pleasant experience here

Ch
Review №73

Super crampt in this store. Hate the staff they are rude and stressed. The merchandise is near the door and the beeper keeps going off kmt.

Ba
Review №74

Fun store, they have a lot of merchandise from popular franchises :]

Sh
Review №75

Very friendly, love everything they have, always there if you need anything

Fi
Review №76

I love it! My mom though hates it. She doesnt know what my life is with out these awesome stuff

Am
Review №77

Shane the manager and Daria had attitude and were rude. If you want excellent customer service, go to another HOTTOPIC store.

Sl
Review №78

Lots of variety, workers there arent rude and are kind

Jo
Review №79

Never going in that store again

Jo
Review №80

Despite not being able to expand their footprint, the renovated store somehow feels roomier and looks classier than the version thats been kicking around the mall for the last decade and looking increasingly dated.

Gr
Review №81

Always find a million things I want and dont need. My kind of store!

La
Review №82

Always good

Ne
Review №83

Everything was fine, everyone was helpful and respectful, and I got tøp merch so Im fine

Fr
Review №84

Great workers

He
Review №85

Good place for fandom merch

LA
Review №86

Only cool people go here

Na
Review №87

Super edgy but cool if your into that

El
Review №88

Very interesting items! Pins, jewelry, shirts and more!

He
Review №89

Nice items and good prices!

Li
Review №90

My daughters favorite place

El
Review №91

Great place. Love it.

ny
Review №92

This is my FAVORITE store and they have grate costumer service but they left one of the tags that explode on my shirt.

Mi
Review №93

Trendy but sometimes thats good

As
Review №94

Honestly, I feel like the entire franchise has gone down hill in the past 10-15 years or so.

Je
Review №95

Found what I was looking for and cashier was nice

M
Review №96

Friendly staff

Fr
Review №97

Hot topic make my buthole looser

Th
Review №98

After 20 some-odd years the manager at this location has forgotten what customer service means. Hes only answers are: No and Im sorry. Jackass.

Ja
Review №99

Some of the stock on supernatural seamed smaller than their other store.

ER
Review №100

A typical, over-stuffed Hot Topic.

Information
6 Photos
100 Comments
4.4 Rating
  • Address:411 W Farms Mall, West Hartford, CT 06110, United States
  • Site:http://hottopic.com/store-details?StoreID=0599
  • Phone:+1 860-561-8802
Categories
  • Clothing store
  • Fashion accessories store
  • Music store
  • Novelty store
  • T-shirt store
Working hours
  • Monday:11AM–8PM
  • Tuesday:11AM–8PM
  • Wednesday:11AM–8PM
  • Thursday:11AM–8PM
  • Friday:11AM–8PM
  • Saturday:11AM–6PM
  • Sunday:11AM–8PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
Similar organizations