This company is absolutely horrible. First off I was told by my gas company that I signed up with Realgy back in 2015 even though I don’t recall this interaction with them. But reguardleas I haven’t had issues come up until now. My bill this month was 8 times higher than my bill for the same period last year. I’m paying almost $5 per therm even though on their website when I go to look up rates for my zip code it’s telling me I will pay $.32 per therm. I call there customer service number and get no response.I email them and get no response. I’m told by their message to use Live chat on their site. They have no Live chat. I just want some communication.I cannot afford to pay a $385 gas bill when my gas bill for this time is normally in the $60 range.RESPOND TO MEDO NOT USE THIS COMPANY

Why they hire these Indian and tell me they can reduce my electricity bill for 30% lower and do the recordings? Scam! This guy claimed he’s from Comed!

I feel as though the only way to contact this company is to leave a negative review. I have been trying to contact a representative to cancel service for my senior citizen parents who were taken advantage of. If someone could explain the cancellation process and how much money it requires to do so, I would appreciate it. My next review will be on the BBB website.

Unfortunately had to cancel early because we moved - no fault of Realgy - however they only accept termination payments via mail. In 2021. How much of the younger population has checkbooks? Better have them if you want to do business with Realgy.How about we enter this millennium?

This organization has a total lack of integrity and is dishonest to customers, does not return phone calls nor emails so that it is virtually impossible to cancel the automatic renewal once started.I cannot get any reasonable option to address my concerns. They need to change how they do business and totally restructure customer service since it provides no service and does not care about customers with a focus only upon the company income.

Wish I could leave zero stars. Scam artists who claim to be from ComEd, wont stop calling you even after you discover it is a scam and hang up.

Very bad service I m been trying to contact them they havent respond me yet its been 2 months already. They are doing big scam in gas bills. Please stay away from them. They charge me 6 times higher bills and no avoidance why they are charged me that higher bill.

This company is a scam and im paying 3x the amount i was originally paying before the switch and conveniently when you call any and every number they have listed it leads to a dead end mail box making it impossible to cancel. (Yes realgy guy i understand your backed up forever i get that) call back feature doesnt work online chat doesnt work. All I want is to be able to get ahold of someone to cancel. No run around nothing. Horrible customer service. I left emails and voice messages last week and the week before. To anyone else with the same problem request for your old energy service to send you a cancel form in the mail and send it to them.

Horrible customer service. Busy signal. Waiting on a response. Want to be contacted so I can cancel service, and transfer to a reputable company

I have been trying to contact them for 3 days by leaving messages online and with their answering service and sending emails. I have yet to receive a response. i had a confirmed phone call scheduled and never received a call.. My bill was $195 for Feb 21. This is 3x higher than any bill I have paid at this location in the last 20 years. I cant even get a call back to find out why this has happened.

This company is terrible! We have been trying to reach someone and it took 3 weeks to get a call back. When we got a call back, they were VERY unhelpful!! We are canceling any business with them and never looking back! We have been trying to contact them AGAIN with no luck! DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!!

Awful. DO NOT fall for this scam! I just wish I would have been smarter. Cant talk to anyone, and the first time I called they actually hung up on me. Im sick of not being able to talk to anyone and I dont wanna hear any bs about your customer service reps being busy. Realgy or whatever you are should be ashamed

Absolutely the worst energy supplierYou could possibly go with,They heard everybody was getting stimulus and decided they wanted a chunk of itWhat a joke of a company do not use them as your supplierThey should definitely go out of business

I really appreciate how much money I am saving since I went through Realgy. The price has been the lowest compared to DTE. I recommend anyone to Realgy if they want to save money.

Just got our bill and it triple the amount this month and there is no explanation on what the charges are. We contacted Nicor and they told us that they dont tell them what they charge per rate. They are to show and tell you how much they charge per rate each month.

I agree with every 1-star review on this website. I dont know how I got phished, want to cancel, wont pay the latest exorbitant bill and cant get any satisfaction of talking to customer service despite calls to them on a daily basis for nearly two weeks.

I actually have great things to say about the teams I’ve seen out going door to door I’m not sure what else the suppliers does but my GAS is way lower then what it has been with my utility. The bad reviews I’m seeing is also ignorance in my opinion . Thanks Realgy for saving me on gas for 2 years !!!

Do not enroll in this program this is 100% a scam. First, the gentleman answered as if he was from my electric company, he then said I could not cancel this switch until I got a verification number, SPOILER ALERT they dont need it and even after that the cancellation number is not a cancellation number and someone who will relay a message to cancel.AVOID AT ALL COSTS. HANG UP THE PHONE.

Scam company. When you call to complain they outsource to a 3rd party call center and the people there dont work for Realgy so they cant answer questions you have. Unreal. Save yourself from the scam and hang up.ALSO THEIR EMPLOYEES GO DOOR TO DOOR AND SAY THEY WORK FOR DTE ENERGY.

Wonder people came by my door and asked to see my bill, next thing you know its in half for 2 whole winters!!! I LOVE REALGY.

Was contacted today by someone from this company who told me they worked for my current electric company. Told me multiple times he worked for this company. Indian man named, Allen Walker. He told me I had been overcharged by my current company and was owed 50 dollars in the form of a rebate check. Im ashamed that I gave him my email, current address, and a handful of information about my current company. The entire process was very fishy and I was skeptical the entire time. I eventually asked that everything I told him be disregarded and I did not want any part of what he was offering. He said OK and I hung up. Classic bait and switch, deceitfully attempted to get me to switch provider without even telling me. Be very, very aware.

Horrible scheduled a phone appointment and they havent called.

Realgy has been my gas supplier for nearly 10 years. All of a sudden I received an unusally large bill. I have called and left messages for almost a week with no response. When we do finally connect I may cancel the service!!!

Please do not come onto my property unsolicited again

This company is a complete scam. I would prefer to give this company negative stars if I could. I had a gentleman call misrepresenting himself as though he was from the electric company and then proceed to tell me he was calling to fix an error on my bill. His caller ID even displayed my local electric service. This should be illegal and plan on contacting the BBB so other citizens are not wrongfully manipulated into their unethical business tactics.

4 phone numbers ALL answering services. No one calls back because they are con artists. Call your energy companies and cancel your orders with this scam company.

If I could leave NO star I would. Person that came to my house LIED about the company he worked for.. said he was from my gas company. Absolutely no customer service just answering services. My next step is reporting this company to the Michigan Public Service Commission and the Better Business Bureau

We moved in January and were hit with an $80 cancellation fee. I called Realgy, talked to customer service and submitted our new meter number and account number to continue services with Realgy at our new home. I was told everything was all set and we did not need to pay the cancellation fee. We never received another notice in the mail. Now today we got a letter saying we were sent to a collection agency for not paying our Realgy Early Termination Fee!!!! We were told that our Realgy account was not canceled because I submitted our new meter number and account information. So beyond frustrated with this company. We feel we were scammed. I will be calling tomorrow morning and they better fix their mistake.

Not good. Cannot get through to talk to anyone but answering service EVER!

The door to door rep ran away once I informed them I needed to contact my current energy supplier

Zero rating. They are a big scam, these people keep calling you forever. They say that they are offering 30% discount. They hired some scammers from India who make these calls day and night using IP phone numbers. If we ask for more details of the company, then they cut the call. Stay away from them.

Great Opportunity To Save For FREE!

This Company is a Scam. Out right Scam if they Contacted you Hang Up ASAP SCAM SCAM SCAM SCAM SCAMMER. DO NOT SIGN UP WITH THESE SCAMMERS!!!!!

Do not use Realgy! They are scammers and have predatory business practices. They talked me into thinking I was getting a better deal it isnt.. then called me a few weeks later and told me I had to change my account because someone is going around selling fake accounts with wrong prices or something which was confusing in itself. How is someone in your company selling fake accounts but still employed by you?!Anyway they told me I need to cancel my account now and start a new one it sounded like a fake call the person was so unprofessional and rude so I hung up. So then they cancelled my (fake) account for me and charged me a cancellation fee.I wouldnt pay it because I never agreed to back out of my contract they did that for me. So now they sent 65 dollars to collections. They need to be reported and investigated by the Better Business Bureau.

I caught on to there lying cheating scam but i fooled you in the end cause i switched it out of his name to mine now you scammers are off my bill and can warn many others about you ppl lying saying you will lower our bill when infact you made it higher. They also switched us to them without our knowledge. Come to my door again and see how that works for you all. By the way if I couldve gave no stars i would have

Please do yourself a favor and avoid this, they have a ridiculous 24 month contract which was not informed promptly. Cancellation charge is 50$. You end up spending more than the savings they promise.

Walking around my neighborhood in south Lansing during a pandemic with no masks on.

They scammed me into getting a job at the Grand Rapids office. They lied to me about what it actually was: door to door selling. And they allowed me to quit my previous job over false circumstances. Im embarrassed and disgusted in their business approach.

My experience has been totally bullshit.They deal with shady vendors that dont pay their employees through Excel Networks,Justin Patton/Loyalty Marketing/is a crackhead that refuses to pay and now we have to handle this through the labor board.Christine Best representing Excel Marketing has sent pay reports with no pay.Just a bunch of promises with no result or pay.THEY ARE NOT TO BE TRUSTED OR DEALT WITH.I ADVISE NOBODY TO WORK WITH THEM. EARNEST PERRY AGENT #6306 100+ deals =$200. Shenise only received $175 for over 100 deals. How is this possible agent code 6307.

Company is a SCAMThis company contacted me by telephone and stated they could save me money on my monthly natural gas bill. After a brief telephone conversation I was signed up for a two year contract, with no other steps required. What they fail to properly inform you is you will from that time forward continue to pay a monthly service fee to your standard gas provider, but will also pay additional monthly service feed to this company.In the end the amount per unit of gas that you use monthly is slightly cheaper. The problem is that if you use minimal amounts of gas every month, then these additional service fees result in increased annual costs. For the past two years my annual gas budget averaged 30% higher than the two previous years before contracting with this company.I realize many factors such as weather and gas rates are at play when determining annual gas usage and costs, but it doesn’t take a ph D in economics with an emphasis on market analysis to figure out this is not a savings regardless of what factors Considered.There are many other issues that bring into question the legitimacy of this company. Their customer service is an absolute joke. When you call during business hours the only person that answers the phone is an answering service. You then leave your name and information and someone will call you back at an unspecified time.This in itself is ridiculous for any company trying to pass itself off as reputable. What makes things even worse is when they do call back, if you do not answer that one time they do not call back. You then you have to start this entire process over starting with going through the answering service. The common response they give for reaching an answering service is all operators were busy at that time. After calling many times and dealing with this issue every time, I can only be led to think either there is always a lot of people calling to complain and maybe they need to hire more customer service personnel or this is just another bit of misinformation being spread by the company.They also reply to this issue with the fact that you can set up a call back via their website, with one option even allowing you to set a specific time. I never tried either of these methods but I can only imagine these would result in the same out come, one attempted call back and no more. Even with a specific time set up for a call back, there are a whole lot more important aspects of my life that come up daily which would take precedence over awaiting a call back from a gas company.Besides poor customer service they also have questionable policies. As stated earlier, my contract was instituted over the telephone, with no other contact. When it comes time to cancel this same contract, a simple phone call is now not sufficient to accomplish this task. You now have to also follow up this call with an email providing them the exact same information you provided them during the call.This additional step, albeit not a difficult task, doesn’t make any sense. It is simply something they set as their policy in hopes that you will make a mistake, which is what happened to me. When your email does not arrive in the time frame set by their policy then your contract is automatically renewed and you are trapped in continuing paying them for a useless service.Just for my knowledge I looked through my paperwork to see what exact policies were set forth in this contract. Needless to say I was not surprised to find out the one paper this company ever sent me did not actually list out these policies. So I went on line and looked on their website. Big surprise, not listed anywhere on the website either. I had to go through a two step process to request a copy of these shady policies that I am still currently waiting on.What kind of company doesn’t automatically send their customers a copy of their policies, as well as list them openly somewhere on their website? Simply put, learn from my mistakes as this is not a company to do business with for any reason.

Realgy is submitting orders but not paying its employees.As our customers receive confirmation letters we as employees dont get paid.Justin Patton/Loyalty Marketing is a heroin addict that doesnt pay.Christine Best of Excel Networks sent pay reports with no pay.Its a total SCAM.Avoid doing any business with them. These people from Excel Networks keep calling harassing me saying theyll give me $100 dollars to take down the post but never mentioned the 400 orders we submitted.SHADY VENDORS.

I have had nothing but an excellent experience in dealing with Realgy Energy. The company itself,is solid and very courteous.There may be a few bad apples out there that are independent and even so, Company still wants to make it right with these consumers. The are willing to help with a solution if thats what they are looking for .

Do Not Sign up for gas services through this company! They called my 74 year old dad and told him he would save money and there was no cost to cancel. This was all done verbally. Three months later, my dad tried to cancel finding out his fixed rate is higher than the variable rate. After 4 phone calls, they tell him its $80 to cancel. Hes locked in for 12 months at a higher rate and not very nice customer service.

If I could leave a 0 star review I would. This guy came to our house and told my sick mother that she was already signed up through consumers and he just needed to see her bill. She asked him to show her where on the Consumers bill it says we have Realgy, Then he wrote down something off of her bill and we told him we didn’t feel comfortable signing anything until we talk to DTE. ( he came after hours of course) so we held on to the paperwork and he took a picture of it. A few days later we get a flyer in the mail telling us we switched over from Consumers to Realgy!My neighbor had the same experience and they actually signed her name for her and switched her over with out permission. This is ridiculous.If someone from Realgy comes to your door, tell them to take a hike!

FRAUDULENT PRACTICES! Found out my service was transferred without my authorization!!! Would give them NO STARS but it wont let me post

This company has signed me up without my permission. I never talked to anyone from this company let alone knew this company existed! I thoroughly plan on contacting the proper authorities.

This company is a complete and total scam that uses textbook bait and switch advertising. On the initial call I was promised a fixed rate along with a history of years that they beat Nicors per/therm. My first two months were 12 cents higher than Nicor. They are great at bombarding you to on the initial sales calls but nearly impossible to reach after you are a customer. 24 hour call backs are the only way during working hours.When I was finally able to get in touch with the rep, they lied and said I was being charged lower than Nicor. Through a process of simple math (division) I was able to prove that they were in fact 12 cents above Nicor. 3 24 hour call backs later, I went through the last 2 years of data with a rep. They beat Nicor only 4 months out of 12 each year and in those months they were .01-.02 cents lower. In the 8 months they were above, the exceed the Nicor rate by an average of .12 cents/therm!When I asked to review my initial call (it was recorded), they said they could email it to me. I wanted to confirm that they promised a fixed not variable rate. After another week, I was told they reviewed the call, but could not provide it to me. I was supposed to take their word that they went over the variable rate with me.It gets better, 80 charge to terminate that they couldnt waive (even though they charged me 160 more than Nicor would have in the 2 months I had the service. Their website claims to beat Nicor, they historically never have. They bait and switch on service calls. This company should be investigated by the Better Business Bureau.0 stars, if it seems to good to be true....

SPENT DAYS TRYING TO GET A PERSON TO CANCEL THE CONTRACT. I dont know how many people work in their Customer Service Department, but even if you call during working hours, 9:00 a.m. to 5:00 p.m. EST, you will likely get the answering service who will take a message and send it to the appropriate department. I believe the answering service are people who actually work there. They do not make it easy for you to cancel. BASED ON THEIR POOR CUSTOMER SERVICE, IT CONFIRMS MY CORRECT DECISION IN DROPPING THEM AS QUICKLY AS POSSIBLE. I am going on 2 days, and havent talked to someone yet. They did call back, however, if you work (and I was in a meeting when they called), good luck! Theres no accountability.

Buyer beware you will never be able to cancel the contract without paying them $80.00. They are the worst company to deal with. Do not use them. They will not provide detail information on how to cancel. I wouldnt give them any star but, I have to select one to post my comments. They stink

Complete Scam! This company came to my door claiming that they are from my gas company and needed to look at my bill. So I let them look at my bill and they left. Since then i have been being charged double my normal rates! I have been trying to contact this company for 5 days and finally someone returned my call and says I need to pay $80 to cancel and contract I never signed and never gave permission to! I have contacted my gas company and filed a complaint. ive also filed a complaint with the BBB and if i have to I will also be contacting my lawyer! This is absolutely ridiculous and how can this be legal? NEVER do business with this scam of a company.

The cold call was by a person named Patrick English. Without going into details here, once I identified he was a salesman for a 3rd party energy provider he became rude and disconnected the phone call. I called their corporate office and am waiting for management to return my call. My initial reaction is this is a questionable business and would encourage customers to be very cautious.

This company pays their employees in installments to avoid loss of welfare benefits like food stamps, etc. Head supervisor receives food stamps but brags about how well off he is. Supervisor also has hefty arrest record of hit and runs, drug possession and spent time in jail. Company is shady and will do anything to slip between the cracks and make extra money. I wonder how this has gone on so long without social services becoming involved, this company is making extra money by taking advantage of our federal tax dollars, someone please investigate.

This company is a scam! They manipulate you in to thinking youll have a cheaper bill and pay less per therm. Then you get your first bill and bam a smack in the face twice what your old bill was. Kicker is they dont even list the price per therm on the new bill either. Stay away. Buyer beware,

After my first month with realgy energy They keep telling me that my bill was a lot higher in the summer because of their storage program BS to save me money on the winter time high gas prices but guess what my bill is a lot higher in both the summer and the winter.. Now getting ready to pay the $80 mysterious early termination fees.

Horrible service. They say they are going to save money during the winter but charge more. Their sales team comes by your house and lies to you to sign you up for their company and when you go to cancel, they hit you with an $80 cancelation fee

I have nothing bad to say. I saved money and others have as well. But if your a sales rep just know your only gonna get about 40% of your walls and charge backs. Dont waste your time. Pathetic

Great place amazing customer service

Im Having Vendor Problem How Do I Get In Contact With The Company My Vendor Has Not Paid Me Two Weeks Straight I Have Kids To Take Care Ofy Bills Are Do My Team Has Not Got Paid As Well Something Has To Done My Agent Code Is 6301 The company is full of bs they try to act as if the care but they dont excel company and realgy and JP Justin Patton All These People are bad for business

Yes never signed up then the guy tells me the a lady at the address did gave me her name and it was a neighbor three houses down told them to cancel it at the end of September called them again the guy gave me more lies and as of October 11 the they did so ended up with more money added on my next bill from nicor there holding gas that you are paying for storage fees and doesnt want to refund it this place is nothing but scam artists

Extremely dissatisfied. My bill has DOUBLED since we have been with them, and when I tried to remove them as my energy provider, they want to charge me $80. Complete scam artists, DO NOT do bussiness with these people.

Have to schedule an appointment to speak with someone on the phone!!! I am switching.

I dont see any savings on my light bill looks like my bill has gotten higher since i have been with this company

I dont know how a company like this is able to function. Scam!!!!!

Never signed up for this and they sent me a bill for early termination. SCAM if you ask me. Called the number to find out what this bill was about and the gentleman said he was only an answering service and to give him my info.SCAM SCAM SCAM

Stop taking advantage of the seniors and disabled and stop telling them they have to have your services because the electric company is saying so.