I bought a Ben Soleimani traditional rug for my living room almost 8 years ago and it still looks like brand new - and trust me with 2 dogs, nephews and nieces had seen quite a lot!Since I was travelling for work in Los Angeles I decided to visit the Ben Soleimani showroom since I am currently remodeling my parents house in upstate NY. What a surprise when I found out that not only Ben Soleimani still carries the best quality rugs in the whole world but I was so impressed about the furniture line! and well, I ended up purchasing a classic palmer sofa in blue velvet that will look amazing in my parents colonial house, along with another wonderful performance rug.If you are looking for high-quality, luxury furniture and rugs, dont think twice, just purchase from the Ben Soleimani catalog - its everything stunning! Thank you Ben Soleimani team to make the experience even more special!

I am extremely happy with my experience and the quality of the rug and dining table I purchased! Incredible prices for an amazing high-end quality products.I bought a stunning performance rug for my dining room and the kingsley dining table - that table is really a masterpiece! Stunning!The customer service team was phenomenal in helping me through the purchasing process. Thank you!!!!

I recently went into the Ben Soleimani store in search of a new rug for my living room. The sale associates were extremely helpful. They gave great insight and advice to find me exactly what I was looking for. I purchased the Performance Tourno Rug in Sand and absolutely love it. The size is perfect and the rug completes my living room. Highly recommend!!

I purchased the Andra rug for my new living room. The design team was wonderful and incredibly helpful. The rug was delivered on time and is beautiful! The delivery guys were very careful and unpacked my rug for me. I cant wait to pick out another rug.

I recently bought the Demeter coffee table for my living room - what a stunning piece! The sales and customer service were impeccable and super helpful! Looking forward to buy a rug for my newly remodeled living room!

Update 2/13: They tried to give me a $50 gift card to remove this review. I had been asking for additional compensation based on my experience and it was never possible, until it was self-serving for them. Buyer beware! And I’m not the only one-star review - see below.Original review (edited for length now that my update takes me over the character limit):It was an extremely painful process to get a navy leather tray which took over three months. Most of that I understand due to COVID but Ben Soleimani could have handled those challenges much better. My main issues can be summarized as 1) poor processes and lack of proactive and accurate communication 2) inflexible policies for compensation in exceptional circumstances and 3) misleading practices of showing products as able to be shipped online sooner than they can, when they are knowingly not yet available.1) I had to email customer service many times asking for an update, as their shipment was delayed. I completely understand the challenges they and many other companies face, however they seem to have no communication processes in place to manage through this. I only found out it would be delayed when I emailed - they did not notify me on their own. In many emails, Jasmine was polite and friendly to write back but Roxie (supervisor) seemed to lose her patience with me later on. Jasmine was proactive at times and said she would tell me when the product arrived, but as was a defining aspect of my experience, it was up to me to manage - I saw the product back in stock on the website and emailed to inquire. It had in fact arrived two days earlier.2) I asked for compensation - a small discount - in addition to refunding shipping charges. I got 10% refunded but the $35 shipping charge was not approved. $35 to ship a 5 pound package is obviously just a way to make some extra money. In fact, earlier last year the shipping charges for two trays was a total of $24. They did say they had to raise this in light of the pandemic challenges but they absolutely would not budge to make an exception to refund despite these significant challenges. But after this review, suddenly it was possible - very disingenuous.Funny enough, they did agree that once they finally got the product, that they would ship it expedited. However they didn’t even remember that - they had processed it for normal shipping and only changed it to “expedited” when I reminded them. Luckily I was staying close to this otherwise I am positive it would not have shipped expedited. Perhaps they view this as flexibility in working with me, but why even offer it if you don’t follow through and can’t live up to that commitment - without being reminded by the customer themself? I felt like I had to manage my entire customer service experience.3) While they denied this and tried to dance around it, I found the practice of knowingly leaving up impossible shipping estimates to be unethical. On January 12, the website stated that the tray could ship in EARLY January. Mind you it is already MID January and the product is still in some shipping container. The company knew the shipment was at least 7-10 business days out, and then would take at least another 5-7 business days to ship to the customer. Even when the product was received on January 27, it only shipped on February 3. So they continued to mislead customers - either unknowingly with poor processes to update their website - or knowingly as they did with the product I mentioned - when I raised it and they tried to deny it was incorrect.They acknowledged that they were working on a better communication system. Otherwise the apologies were only about the fact that they can’t control shipping. I don’t doubt that they were trying as hard as they could to get the product but clearly additional support is needed for the team to be successful. Also clearly, I have spent too much time on my order and this review - I have high standards for efficiency and excellence and I hope Ben Soleimani takes it to heart.I highly recommend you shop elsewhere.

I recently bought two rugs and couldnt be happier. Not only are the rugs beautiful and excellent quality, but the service I received was absolutely fantastic! I would definitely shop here again and highly recommend to others!

I had the chance to know Ben Soleimanis products. It should be noted their design, sobriety and the excellence of their quality. I recommend them.

I bought my first moroccan rug a few weeks ago for my living room - the cali moroccan rug in sand espresso. I have always been skeptical abour rugs but i completely changed my mind! It made my living room come alive and the quality of this rug is unbelievable! The kids love playing on the rug and we keep receiving positive feedback from all our guests.Additionally the entire team at Ben Soleimani was fantastic, from the Sales rep to the customer service that facilitated the delivery. I cannot wait to buy the next rug for my bedroom! Thank you !!!!

I received a Ben Soleimani designed rug as a wedding gift 12 years ago, it looks just as good then as it does today, the quality of their rugs is sublime. I am so excited for their new venture, the showroom is gorgeous, really knowledgeable staff (I showed them photos of our space) and I ended up getting the Ella rug!

I went to the showroom 2 Sundays ago . Horrible service . Called customer care and no one picked up. Unprofessional company. No ethics. I have heard the owner is a tyrant and the sales rep was telling us about him and how they try to put down restoration hardware and sell copies of theirs .Anyways, I am not buying anything from them and sticking with Restoration Hardware for everything.When we walked down the block to Restoration Hardware they told us they were in a legal battle with Soleimani and they are getting rid of everything they sold with his name on it there.

Lovvved this store. Amazing Service!I have a rug and is my favourite pice at home! Great quality. Couldnt be happier!!Cant wait to go again!

I came to the Melrose showroom and had such a great experience! I came in for a rug but left furnishing an entire room! I can’t wait to receive all my beautiful pieces!

I just got a rag as a gift and its amazing! Amazing service also.

Loved my consultation with Roxy. She was able to help me with my questions about a rug purchase.

The quality of Ben Soleimanis product is top notch. Im obsessed with my new moroccan rug and I cant wait to buy more from this company in the future!

Was very happy with my experience, great prices and quality

Had a bad experience and they weren’t willing to make things right. Don’t have the energy to write out the whole story but they’ve lost a customer for life.