Agent Barrick helped me with understanding my bill, connecting my internet boxes correctly and how my alarm systems should be working properly! He was the best I rate him a 10+ . I accidentally hung up on him before I could rate him.. he was great

I dont know about customer service but, the internet is horrible and they do this because the good internet companies dont service most of Monroe so, theres no competition if you want to pay $200 or more a month then you might get good ok nternet.. smdh!!!

How can there be such a customer care difference between the phone/online presence and in person stores? Been a customer since 2004. After the disaster of dealing with the phone customer service I was intent on turning in all equipment, but Sharon at the West Monroe store explained the issue, corrected most of my problems, and upsold me to additional services. She saved the company from a 17-year customer leaving and receiving lots of negative feedback via public social media.

Very pleasant employee. Good personality. Very helpful. However the phone service was horrible. Comcasts administration should be embarrassed by their automative system.

My dad passed away in December. I called to cancel his service in January. After holding for over an hour, I was told that I had to go to the local store with a death certificate. She wished me condolences and told me they would of course waive the early termination fee. I thanked her and took the death certificate and equipment to the local Comcast. The ladies there were very sweet and told me again the early termination fee would be waived. I got a bill In today for the termination fee. I called the 800 number and was told 1st that I had to pay the charge because we “decided” to cancel. The supervisor told me that I have to fill out a bunch of forms and upload the death certificate after giving it to the local store. These people argued with me for 20 minutes on why I have to pay this fee. Completely inappropriate!

I understand employees have to take a lunch break, but it’s ridiculous to make customers wait over an hour them to return. Once they did get back they didn’t want to take the time to apologize for the wait, they just rushed what your issue is then on to the next customer.

The ladies at the front desk are super friendly. Rena was extremely helpful!

They fixed their parking lot and striped it! Thanks!

The lady behind the counter was very very helpful and very nice the hold time

All I have is internet but its a good price and very reliable. Love it.

I have been calling for a month straight and still have no been able to get in contact with an actual human. I’m tired of talking to a damn robot and it’s absolutely ridiculous how unprofessional this company is. NEVER WILL USE AGAIN! WORST EVER.

Very helpful and patient addressing all my questions and concerns. 😁

Horrible, Ive been paying $156 a month for unreliable service, when I call, I cant get anyone to talk to. This has been ongoing for years now, Im currently looking for another provider.

Call center is great. Comcast DVR is just slow response. But it works

Comcast is a monopoly, not a business. They know that and they dont care about your service. Their only interest is that you pay their absurd bills. Any and all requests are typically either ignored, or acknowledged THEN ignored.Oh, and forget about using the phone customer support. They know nothing about computers or networks. Im not convinced they know anything at all, honestly.Edit: Oh, also, for anyone who cant get a person on the phone because the robot just hangs up on you, call in as a new customer. They get a rep almost instantly (shocker).

Comcast will not fix anything an Im tired of begging them

Handed over modem of my friend, it was quick!

Got new equipment and couldnt get it to work and had to go back up and get more new equipment and still doesnt work and then having to call the 1-800 number to get them to fix the problem. Spent a whole day trying to just get new equipment to work.

I was worried I would have a long wait. But it was not bad and the representatives were prompt and courteous. Id go back to this location.

They got me taken care of swapping me from att to xfinity mobile. Good price and Nicole is great.

Multiple outages a day and they charge you like you ever have internet for the job you work at home.

I want to move all my services their customer service is pathetic. They will quote you one price and never stand behind the emailed quote. If you call in you cant get anyone that speaks English very well at all. Poor company - been a faithful customer over 15 yrs no more tired of the run away and ppl passing the buck.

I know recently a lot of people have been without internet and I’m sure Comcast has had it’s hands full, but we have been without internet for a little over 2 weeks and we called dozen of times, we even made an appointment with them which they haven’t shown up to. They are very unreliable and unprofessional when it comes down to it. Very disappointing. I understand they have other people to fix but when u make appointments with people and get calls from them you should try to show up. We have children in the house who specifically need to have internet for online schooling on the days they don’t go. We have all been very stressed.

Took them a while. And I still had a couple of problems

What politician here in Monroe/West Monroe thought it would be a good idea to only have Comcast as the only cable tv provider? It sounds like somebodys getting paid off. My services havent worked since Ive gotten them and Comcast still sends a bill every month. Ive requested for them to send out a technician multiple times and I still havent seen one. Its been 5 months.

Gone to lunch for well over 1 hour so gave up

We were simply trying to gain service after moving. We talked to comcast after going online, the man on the phone, very helpful and got everything set up and all we have to do is pick up equipment, go home, plug it in and call for activation. Simple, no problem, but wait until you get to the office to pick it up. A worker will come out and write down what car you have and we’ll be with you shortly. Until waiting becomes a marathon. I don’t know maybe this isn’t a technology place, I might end up with dial-up and rabbit ears. Wouldn’t you think maybe get a name, maybe look at your computer and see what the customer is needing and get them out of here. I watch a man wait for 48 minutes to exchange a remote, we are here to just pick up equipment and put in ourselves. I don’t work here, and like all cable/satellite companies that give you a 2 hour window, maybe Comcast west Monroe has incorporated that into office visits as well, most incompetent operation in modern era I’ve every seen...the actual cable and internet are good, just this office is about the absolute 0 of customer service

We just need a human being to come out to fix our cable and internet. We have been without for going on 11 days now and cannot get anyone out to fix it. They say there is an appointment and never show up. They say someone is coming and they never do. My guess is they will still expect payment for the 11+ days that we had no service. Any help or connections anyone has would be appreciated! This is ridiculous and infuriating!!!

Took over 1.5 hours to get a person to help me! All I wanted was a paper Bill. I will never recommend Yall!!!

Almost everyday I have to unplug my boxes because the cable and internet freeze up. Sometimes this fixes the issue temporarily. I upgraded internet package thinking this may help; problem still the same. I have had technicians come out several times. When you call them for issues, this turns in to at least an hour ordeal. Customer service reps sound like robots - no matter what you call about they give same answers. My bill keeps increasing for same old thing. I made decision to switch to Dish. Hoping Dish is better!!

My internet has been out for four days now in West Monroe, La! You can’t directly call the local office and all I get with 800 numbers are computer voices saying the same thing over and over. My daughter who lives 2 miles from me has had internet restored 2 days ago. My wife and I can’t get out much and do everything online. From bills to e mails to absolutely everything. Please help.

Overcharged me for their cellphone product and service and turned in a false claim to collections. Wont allow me to pay for the other services. They need to be investigated for their practices. Can anyone help?

Welp Xfinity just lost a customer. I was told I could just move my service for free and all I had to do is plug is some wires. Nope. Xfinity is a trash company that doesn’t realize they have NO active lines (there’s only FOUR coming from the wall from them to pick from) at my new place. So now they expect me to pay $100 to have a tech come out to fix their mistake. I would’ve just canceled the service or had it transferred to my former roommate’s name instead of wasting my time! Waste of space. Then when I contacted them about it, they tried to start upselling me. The guy offered me some program with extra internet speeds and cable. I probably don’t need the level of internet I already have seeing as I don’t use it for THAT much and I never watch cable. Even after telling him this, he still kept pushing 🙄

Love Xfinity always willing to help with your bill etc

The note on the door gave a set of instructions, you follow the instructions and others just walk in. Service was extremely slow.

I didnt like the wait...but service was good once I got in

My wife owns a small business, in which she needs Internet. Comcast has more outages, and slower connection speeds than I have ever seen. Unfortunately, we can’t find another service touse for their business or we would take our business elsewhere. Additionally, their customerservice is also terrible. If you can use another service provider, use them.

Company is alright, sometimes outages last a long time and never get any response

For the monthly fee charged for internet connection, Ive had the speed of service checked and I am lucky to get 30 to 40% of the speed I pay for. Afraid to downgrade for fear the inferior service will get worse. When you call to talk to a person, it takes on average 30-40 minutes to connect with someone. Ive tried the you will not loose your place in line. We will call you back and never hear from any one. I held on for 42 minutes just now to be told the reason the TV series I was watching on demand that was free when I chose it suddenly went blank and when I got back on demand seconds later, it was now $3.99 an episode. Representative told me I apparently had an upgrade pending. This is such bull. I would give zero if I could.

The absolute worst cable and internet provider. In the next election PLEASE vote for whoever agrees to give us more options on cable tv service.

We have had 2 hurricanes here in the North Louisiana area. I do understand that there are often delays; however, Comcast seems to drag their feet when it comes to getting service restored. I see Xfinity trucks all around sitting in parking lots but no one actually working. There are so many people without cable and internet. I am a teacher and internet is the main line to my job and resources. It seems that there is a malfunction within the company and it is very vivid that customer service is not a priority. At this point, Im ready to switch services and just start fresh. We pay toooo much money for services and often have to reboot and restart our systems on a normal day. Comcast/ Xfinity needs to get it together. Whats the point in having home service when I have to find other means to do what I need to do for work. Its been 3 days and there are still 2500 people without services. However, you will still want the bill paid on time. I see online that you offer Hotspot but I cant even open the map to see where those more conventionally inconvenient spots are. This companies systems and protocols are exasperating! If you are a customer looking for service, my advise would be to give some other company, any other company a try if you want 100% customer satisfaction!

The associates there are wonderful

Drove 50 miles with nothing done. Waited 45 minutes for nothing. Didnt want new equipment, just wanted to lower my bill. Cost almost $100 more to keep old equipment. You have to accept new equipment to lower bill. Spent almost 4 hours on the phone with Comcast to try to get less and pay less. Not possible. Local office cant offer what you can get through Loyalty line. What? Isnt Comcast/Comcast. So now I have to make another trip to turn in old equipment and pick up the new. And they said a technician will have to come out and make adjustments since I will be getting faster internet. Well, I have been told by the loyalty people that I have the fastest speed now. And by the way it is a $70 charge for technician. If anyone has ever had one come out, let me stop there! When there is no other option in town, what can I do. It sucks

Its a good to have to watch all ur reality shows on

Customer support corrected my problem immediately

Are you kidding me ? I called and requested another cable box at least a week and a half ago and still have not received it. Plus I do not hook up internet connection or anything like that inside your home or help you do it they just drop off equipment. Plus the internet that we have through Comcast / Xfinity wont even reach to my living room TV from my home office which is literally 30 feet if that ridiculous Im only giving one star because that is the least I can give and still make a comment Comcast Xfinity step up your game Im about to switch internet and cable providers oh and my home phone

Have to wait outside for service. Already waited 15 minutes. Checked on time line and would be another 45 minutes. I was not told how long the wait could be. We left.

Comcast is the worst service you can have their services are always going out and they dont like to reimburse you for a day here a day there we went to DirecTV and AT&t and have never been happier

Unable to reach the customer service

Had one of the most pleasant experiences here! The ladies were very informative and helpful. I see where many did not get this service, and it may have been a bad day, but I went home bragging to my wife about their helpfulness! Oh yeah, my bill was exactly what I was told.Four stars, only because no one is perfect.

The last 2 techs haven’t showed up at my house. I’ve been trying to get internet since early December. It’s February. The only reason I haven’t gone somewhere else is because Comcast is the only one who services my area. Well played Comcast... still a shame. I’m willing to pay good money for internet

Cannot talk to customer service on phone.We do not like speaking to foreigners on phone.We wish to speak to someone in the US

Zero stars was not an option. They have zero information about what repairs are being done in the field. Literally waste of time.

I am 64 years old and this is the worst company and customer service I have every came across. Including the three contract workers that could not fix my service. Last one spend about 2 minutes with me and then 45 minutes in my yard talking to another Comcast worker. Service not corrected but did get a $90 charge. You can never talk to a real person. Wish I could give less than a one star rating.

It was very very comfortable the lady Nicole was very very polite very beautiful I appreciate all that helps you help me in every way and thats all I can say is very nice I will deal with you was from now on very professional

Felicia gave the greatest customer service I had ever experienced in my life.

I’m not sure why the transfer of the customer service department to another country but it has gotten HORRIBLE! No one can help or fix simple things that you could do before via the automated system. I’ve been trying to get my service transferred from one apartment to another for 3 days and they somehow cannot figure out what the issue is! They are HORRIBLE!

Very good service

I cannot talk with an American and when I went to the local,I was told the problem had been solved. That was a lie. Dont trust them any more and will be cancelling as soon as my contract.Hope they didnt lie to me about that date. Need to have someone in your service that speaks English. You are taking jobs away from our people and I have a problem with that

Wish they would get it out in luna where we just moved cause it was the best

Wait times for service was moderate. Glad for the safety precautions that are being used.

Very helpful and nice staff

Friendly and very knowledgeable and very helpful.

Ive been in the office for various things. The staff has always been friendly & willing to help. They asked what they could do for me, I said lower my bill. They reviewed my account and lowered it with a better channel pkg than I started with. Replaced my remote (free) with no questions asked. Prices are a bit high but arent all providers as well?

Comcast talks a good talk. Offer reasonable deals. When it comes down to it, your bill or service may not reflect what was agreed. They may offer you $25 credit even if they have caused hundreds of dollars in inconvenience, damages, and nonproductive phone conversations. Other than internet service, I highly suggest you find another company for phone and television. This is not based on one bad experience, but a 7year interval of trying to capitalize on a good offer only to get highly trained CSRs to present sympathy. I experienced poor service from the tech team 1 & 2, escalation team, and salesman who set up package plan that didn’t get approved. You get the bill, it will all become clear that you made a mistake. I could write a book about all my consistent problems with Comcast Xfinity West Monroe, LA. I’m just gonna wish you the best of luck. I went to AT&T for all my services. It may not be the best but definitely less headache.

I guess its more business like now that the bulletproof glass is gone. I just wish you could understand the contract employees at customer service phone support.

Great customer service and friendly answer questions and always available. Love the service

Get municipal internet if you have the choice. Its the best way to force these corporations to actually be competitive and deliver an acceptable product.

They made me scared that all the information I had linked with my very existence an insurance was in vain; police reports are very serious, an they didnt come to me free. The iPhone 6 linked to my xfinity account has a serial number, wifi address, an more. Along with those boxes from the xfinity team they all havent contacted me about my belongings nor the police get whomever put me an my family in danger.

They love to disconnect your service and charge you for it when they dont have to ever come by your house I dont like this company but I need the service

It was good

If I had a choice to have something else; I most definitely would pick something else. Half the time it doesnt even work; they charge outrageous amounts of money for the service & everybody who works for them are rude and dont know what they are doing. It pisses me off how every time I turn around they are wanting to charge me $60 for someone to come out and fix and do everything that IVE ALREADY DONE MYSELF.

Quick service and very friendly

Nobody, I mean nobody wants to go to the Comcast office. It is a chore that has to be done now and then and it is is ever crazy and awful experience as possible. The place smell like a locker room. Customer service was friendly but the customers werent. Again nobody I mean nobody wants to go to the Comcast office. Lovely sight though for an office.

Felicia Hamburg was incredibly kind and helpful. I know you cant asked for a specific person when you go in but hopefully, you can get Felicia to help you too!

Good service

The customer services are extremely poor/bad at Comcast; Each time you have to contact a person there is always a different analysis, no one listen to what you ask them to do, some decided to add to your bill what fit them best.. and when you get your bill it is way higher....knowing you have specific told them what you do not want and cannot afford.....It seems all the time when you call in for the simplest thing, such malfunction of their equipment, and you discuss other things, the customer service Rep made the decision to add to your account what they want........This is very bad.......And you can never speech with anyone in higher authority when you call in to complaint.

The ladies were very polite and professional!

These people made me wait 30 minutes with a free service rep while they talked to a customer about his job. The reps need to be replaced by computers.

Just another typical customer service hell on earth. They have a local sales rep who does not return phone messages and does not honor his promises to call back on days and times. When you go pick up equipment at the local base, the customer service people are cold and surly. To activate my wireless, I had to waste an hour on the phone with a rep whose Indian accent was too thick to understand and who, ultimately, did not know how to activate my equipment. So I had to call a technician and fork over an additional $60.I honestly believe these folks go beyond being poor at their jobs. I think they harbor a genuine dislike of people and I think they enjoy it.

Xfinity is an absolutely horrible company. DO NOT get service with them unless your place of residence, such as apartments, only allows service from them on the property. Their technicians are incapable of handling the majority of problems you will have with them. You might actually get the help you need on about your 3rd call to the customer service number, but dont count on it. They will also try to put all of these unnecessary fees on your account, or even double the fees and tell you some unrealistic reason as to why they are there. A 1 year old child would have better customer service than them, seriously. It is not worth your precious time or patience to even start business with them. I would NEVER RECOMMEND XFINITY for anyone. If I could give them ZERO STARS, I would!

Had scheduled appointment, tech no showed, 10 days no service

Horrible Horrible Horrible! I cannot stand this company and Xfinity is even worse. AT&T wasn’t great either but AT&T is WAY better than Comcast. Expect your internet to drop regularly and for them to wait at least 2 days to come and fix anything. If you can go with another service, do it!Update: not only is service horrible but the customer service is even worse!! You wait forever to get someone, their phone answer service is super sensitive so be ready for it to just hang up on you and then the representatives just tell you to go to your local store. Really pathetic customer care.

No stars really, but the review board made me press something. I dont understand how they keep increasing my bill and decreasing my service at the same time. I can hardly get a connection when Im right next to the modem. I sincerely wish I was over exaggerating. Plus, when I try to call to fix my plan, I cant even get through to someone. Im paying $90 a month for scum internet.

Absolute worst customer service I have ever dealt with! My appointment got canceled by them 3 times and each time it was their fault and they continued to blame it on me! All they do is blame it on on the opposite department that I get ahold of! It’s one big circle of lies! 0/10 I absolutely do not recommend! I would rather sit outside and watch the wind blow then use them as a cable/WiFi company!

Love the quick pay machine u get in out without waiting all day

Since its the only cable service on Brownlee rd in Calhoun, I use it because I dont want to loose a satellite TV signal during our regular southern thunderstorms. Service has always been on time. But I havent needed it after moving in over 2 years ago.

We love the lady that waited on us we try and get her every time she is the best

For a customer service center, they were actually very nice and has always helped. Very good employees here!

Far out but good service inside

They scheduled a tech to come out on Sunday from 8-10. My roommate and I were both up waiting for him. He didnt show and didnt call. When I went up there Monday they told me they would have another tech out Tuesday from 8-10. Without telling me, they decided to change the time to 5-7, so my roommate took off the time in the morning and sat outside (to prove a point in case they didnt show again) and missed out ok 2 hours of pay for absolutely nothing. Then we got a big fat sorry when we went back up to the store. How can they be such a big company and be this terrible at conducting business?!

Very halpfull

Low wait time. Easy process. AC works lol. Couldnt ask for more!

Helpful staff. Theyre the best in the business.

Horrible service. Expect your internet to drop regularly. For unexpected changes to your bill. Added fees. Ect.Almost every two months we are calling in because of internet issues.Everytime we call its going to be a 3/4 hour phone call.Honestly worst company ever. They just want you to pay your bill and deal with their crappy service.

Theyre the worst, the customer service is bs. Ive encountered a lot of c.s without proper training, but this place, these people will have the audacity to argue with you instead of trying to solve the problem! On top of all of that will up prices or make changes without proper notification! Dont waste your time using their services!

Great service love my internet.

Lots of fees not included in price of plan which increases your monthly bill. Also have charges for installation and equipment which should automatically be included with your service.

Allow me to share my story with you.I signed a contract with Xfinity in February & was very pleased with the speed of the internet as well as the cable.2 months ago my family & I were having financial issues so my mother used her debit card to pay our bill online so that I didnt get penalized for breaking the contract. She paid it on the internet & by accident hit auto pay the following month 397 dollars was withdrawn for her account to pay our bill. I have no earthly idea why our 90 dollar bill was that expensive. Anyway, I called while it was processing to ask them to please refund it because my mother is on a fixed income & that was well over half of her benefits. The woman I spoke to said that she would get on it, created a ticket, and said I could call her bank but didnt really need to as it would be refunded in 48 hours.A month later shes still not been refunded. I have spoken to 4 different people & their answer is always the same we cant refund it because your account will be past due. Its not my money. My mother was SEVERLY set behind because of this & I could get no help.I canceled my service & will tell anyone who will listen to me how crappy their customer service is.

Horrible!!! Our phone has been out since Tuesday & it is now Friday. None of the numbers work to contact them. Miracle....call went through but landed in the Philippines! He was useless. Those commercials that say customers are important are total lies! All they want is a check every month to heck with service!