I had a bad experience w/ my salesperson who disappeared on me in the middle of selling me the car (they could not find him on the lot and no response to paging). I was literally signing documents when he went somewhere unknown and no one could locate him or help me b/c he was my sales rep. After I was done signing documents, it took 20 minutes for him to return.Now Im dealing with their service and parts department. I had to get a key fob replaced some time back and never heard from them (despite having called and left messages) that the key was ready. They said it was the responsibility of the service manager I worked with who is no longer there (it was his responsibility to call me, apparently). The key fob has been sitting there - I guess no one else has a phone? Theyre willing to give me a partial credit back as I no longer need it now (found the missing key fob). However, they cant give me credit over the phone and are requiring me to come into their shop to issue the credit. Theyll take an order for a part by phone w/ credit card, but cant issue a credit even w/ an invoice number and the identical card. I have to drive an hour round trip. Once my lease is up, Ill find another dealership that understands service.
Very good and fast service. Also, Tom in the parts dept. helped out. I do need another part but do not know its number or description. It goes on the flap and secures the plunger so as to lock the flap. Any help would be appreciated. thank you, Ed Stafford
Excellent people to work with. The delivery was on time and item was as described. I will not hesitate to go back to them for future purchases.
I always find what I am looking for so 5 stars for me.
Your service was outstanding.... I love the sunshades... I ordered for my car ..plus I also ordered sunshades for a friend of mine.....LOVE my 2020 ..Outback...touring XT......stay Safe....Jackie
Excellent customer service, quick response, and they meet the delivery date.
The guys at the Schumacher Subaru parts department provide great service, especially Tom who always seems to be pleasant, patient, and helpful.
Perfect, on time, correct item. Thanks
Fast purchase and fast delivery