Horrible customer service, I have attempted to make an appointment with them and they no showed the first time, I gave them a second chance and again, another no show. They never pick up their phone. Do no waste your time with this company

I had great experience. Raphael came on time, very knowledgeable, clean. I am definitely extending the contract.

Worked on my machine, great price and followed through even after there was an issue...Frank is a man of his word

Absolute best prices I’ve ever been able to find great customer service delivered in a timely fashion good job thank you laser professionals

Excellent customer service. Rafael was thorough and answered all my questions. He took the time to explain what he was doing as he was doing it. Very helpful and gave me some tips on properly handling my ICON.

I will never use The Laser Professionals again. I had a terrible experience. They were to repair my IPL hand piece because the tip was not chilling anymore. The hand piece had to be shipped back and forth twice- because the glue didnt hold the first time- so the hand piece was pulling apart. When I received it back the second time- it was still not glued properly. It cannot be fixed at all now- because it was cracked open when they pulled it apart to get into the inside of the hand piece. I am not only out $1600 plus all of the extra shipping costs that I incurred- but now I have to order a whole new hand piece. Not to mention the patients we lost because this has been now going on for 8 weeks. DO NOT USE LASER PROFESSIONALS!!! See pictures of the condition of my hand piece!!!! Please spread the word- so no other small business owner has to go through an experience like this!!

Quick efficient service and explanations. Highly recommended

I will never use the Laser Professionals again. Initial communication was prompt, professional & thorough, which changed immediately after payment. We sent our Lux G IPL handpiece for refurbishment & upgrade to a more powerful Max G and the turnaround time of 24 hours quoted was actually 4 weeks (7 including shipping), with no response to our emails of its status or whereabouts. Then finally when it was returned, it appeared to be a Max G, though there was a crack around the screw on both sides of the tip making it loose and therefore unsafe to use until I get it repaired. Upon testing, the power seemed to be the same as before if not less powerful, and the shot count was not reset to zero. We sent photos of the damaged handpiece & shot count as well as requesting the technicians report to show work done which includes verifying the power output. Initial response was theyd send the report but never have despite numerous requests, and denied any fault saying the job was done without a hitch. I now have to get the handpiece repaired and refurbished again through someone else therefore costing me again, and am currently making a claim through AMEX to try and recoop the $1850 USD lost. Maybe if you live local they are ok but as Im in Australia, I cant just walk in there. DO NOT USE THESE GUYS THEY ARE COMPLETELY UNPROFESSIONAL & UNETHICAL.Update: Insurance had another company check the handpiece and the power levels were extremely low among numerous other issues and was better to purchase another handpiece! Thankfully got my money back.

DO NOT TRUST FRANK GRECO. I regret trusting them. They came to my office to do a repair on my laser and ended up asking to take my laser with them. The technician and Frank personally assured me all the issues with their poor yelp reviews are resolved and promised to take care of my laser and return it perfect condition. On the contrary, Frank Greco brought my laser back to me broken. When he realized i am aware he broke my laser valued over $32000, he asked if he can take my laser back and promised to fly in a specialist to repair the laser. He assured me and my staff the repairs will be of no cost since they damaged the laser. Well it has been three months now. Exactly just as other reviews first Frank Greco ignores your calls, then they bring excuse after excuse. Frank finally emailed me back to buy my laser for pennies on the dollar. He still has my laser in his possession and wants to return it broken. He has cost me thousands of dollars.DO NOT SEND YOUR LASERS TO THEM. I am in the process of retaining council and and reporting him to Every Medical Association, and BBB. Frank this is a small world.He has asked his friends and staff to write reviews for him but read the reviews on yelp and his negative reviews. Its Sad Frank that you have to give yourself a review and have your friends and technicians write you review to cover up all your dirty workZsaZsa H.Temple, TX018/10/2017Im sad to report that my experience with Frank Greco, owner of The Laser Professionals has not been favorable. He has had my laser equipment for over three months and is not returning my equipment nor answering my phone calls and messages. I regret putting my faith and trust in him to fix my equipment. His neglect to this matter has had a huge adverse effect on my ability to run my business to full capacity. Should he return my equipment I will report that he has...ZsaZsa, TempleTXPenelope T.Metairie, LA024/2/2017Franke took my Cutera Lasergenesis in November 2016 and did not return it until Feb. 20th, 2017. He also took $7357 for the repairs but upon return, the laser would not even power on. In between Nov 2016 and Feb 2017, there were multiple calls and emails (actually the laser was lost in Jaunuary) He is aware that the laser was returned unrepaired, but now he will not respond to my phone calls and emails. I have done business with him before without problems, but now I am essentially robbed of $7357 AND all the money lost since my laser has been out of commission for 5 months. The Laser Professionals are NOT professional, except perhaps professional thieves. Unbelievable. Now I have attorneys involved, but they tell me NOT to let another laser repair service touch the laser until I get some resolution from Franke. I dont think he realizes that loss of income is a recoverable damage......Save yourself and DO NOT do business with Franke Greco and The Laser ProfessionalsDONO

Frank was prompt and professional. He fixed our broken gmax handpieces within a week! Couldn’t be happier! Saved us thousands of dollars!

Best service there is at a fraction of others price! They travel and service all of united states with knowledge prices and resources like no other. I recommend them for all your laser purchase repair serviceUpdate: It has been one year since Frank fixed our tattoo removal laser and it still works like new! Thank you guys. Same can be said about our Co2 Laser. I would not recommend anyone else

Friendly, Efficient, and very informational. Very impressed with the technician that came out to our location! Great service!

Frank did a great job with my laser. He was on time, courteous and professional. I am a Plastic Surgeon and am very particular about customer service and satisfaction. I have no issues at all with the service that I received and can recommend this company.

Quick turnaround for a service request... especially considering were at the northern end of the map and theyre at the southern end!! Excellent work by Franke and he kept us informed through the whole process of the repairs and maintenance! Will definitely use you guys again!!

I have nothing but kind words to say about Frank Greco and his associate. They are professional, very knowledgeable and prompt on answering their calls. I have requested service from them twice and each time I had the same positive experience. I trust their advice and suggest that you ask them before you ask the laser companies for any service needs. I am a real customer not a friendly review writer.

Frankie and Bryan are one of the most professional Laser service companies I have used over the last 20 years. They are reliable knowledgeable and with their preventative maintenance program my lasers are always working

The guys at Laser professionals are the best! They are quick, knowledgeable, and always get the job done. Ive not only used them to service my current lasers, I have also purchased new equipment from them. They build a relationship with their clientele and are always there when you need them!

Super great guys, great with scheduling to fix our laser. Best prices. Will use again and recommend to anyone.

We have done business with Franke for many years, and we have had nothing but positive experiences. Highly recommend.

Frankie is a laser repair rockstar. Affordable, professional, knowledgeable and kind! So happy I have him for all of my aesthetic laser needs!

Absolutely fabulous, great people. Honest, fast, great service. THANK YOU.

Frankie of the Laser Professionals is knowledgeable and easy to deal with. He stands by his word. You can use his services with confidence.

We have used Laser Professionals for the last 4 years. Franky is reliable, responsive and knowledgeable. With a prevenative maintenance program my lasers are always working.

My opinion of TLP’s and Frank, for whatever it is worth has changed. Over the past couple of years, Frank has reached out with an earnest desire and sincere apology to repair our professional relationship. When Frank said:“Sorry, what can I do to put his right”? I believe he meant it. I believe Frank has turned over a new leaf and will follow “best business practices”. Only God can change the heart if man and I believe Frank has been profoundly changed. May God bless you and your busienss Frank.

The best laser serviste in Florida . I recommend him at the best of the best.Im so happy

Franke has been to our company on several occasions and fixed multiple devices and handpieces. He is always fast, kind, and courteous.

Professional quality service! Thanks again

Very knowledgeable on Medical laser system repairs.

Be ware!!! The owner Franke lied under his teeth and has no shame to keep clients equipments for months 😡