Great service, knowledgeable people.
This is a great company. There is no doubt that they are experts in their field. They are a bit expensive, but you get what you pay for and their work is top notch. I am very happy with what they do
I have been researching a project to convert my home irrigation system from analog to an electronic digital system that works with home automation setups. The folks at Superior have been very patient as I ask questions on their services and have provided useful information as I go through the research process before committing. Not alot of companies will do this before you commit to the project. Thank you Superior!
My senior citizen widowed neighbor who lives out of state half the year, asked me to meet a Superior Sprinkler representative to obtain an estimate for a repair to her sprinkler system. I met the representative, who verbally told me the broken part would cost at least $400, and that it would probably take 2-3 hours to install the part. He then said he would prepare an estimate and forward it to me to send to my neighbor. He did not at any time mention a charge for the estimate, and my neighbor also told me unequivocally that there had been no mention of any charge for an estimate.In the meantime, I looked up the part online and found that it cost less than $50. I then called my own sprinkler guy who said he would install it for $160 (thats the total price including the part). He installed the part at that price, and notably the installation took about 20 minutes.The Superior Sprinklers written estimate that I received quoted a price of $425 for the performance of the same work my guy had just performed for $160. To add insult to injury, on the same estimate/invoice Superior Sprinklers also attempted to impose a service charge of $84. Thats apparently for coming by, looking at the sprinkler, and giving an insanely inflated estimate -- although neither my neighbor nor I was told that there would be any charge whatsoever.The service charge was ultimately removed after several not very friendly telephone calls and e-mails between myself and Superior. In her correspondence confirming removal of the charge Superiors CFO Nancy closed with a snarky comment, stating that if my neighbor can not afford our rates, she may want to call someone else in the future.Given that I was told that my neighbor had agreed to a service charge when she had not, that a part worth less than $50 cost $400, and that a 20 minute job would probably take 2-3 hours, I would recommend staying away from this business.
Fantastic company. Quality craftmanship.You definitely get what you pay for.Irrigation technician Troy provides outstanding customer service.
I only do business with Superior!!My health is not what it used to be so getting out in the yard is just not easy anymore. Ive called Superior numerous times and they continue to provide honest, dependable, and valuable services. Theyve completely earned my trust and that certainly isnt easy to do. Superior is my company!!!
This is my favorite supply and also They a always gave me a perfect advisement.
I paid for quality and I got it...!!!!There is nothing more important to me than value, and thats what I got from Superior Sprinkler. They werent the cheapest but I didnt want cheap, I wanted it DONE RIGHT. As a long term homeowner I believe in fixing things the right way to keep my home in good shape year round, and calling Superior Sprinkler was a very smart move.............and theyre family owned too, and I like to support local family owned businesses. :-)
This business has a great do-it-yourself parts counter opened to the public:).I have been able to find every part I have been looking for, especially the ones the big box stores didnt have, mainly the Toro 570 nozzles. I was amazed to find out how many parts, pieces, and brands there are in average lawn irrigation systems. By taking a picture on my phone and bringing it with me the gentlemen at Superior knew exactly what I needed by looking at it.:-) I love Superior!!!
I REALLY WANT TO GIVE ZERO STARS!!!!!!I have never experienced a more exasperating phone conversation with a sales person!!! I was asking for a quote...an initial consultation. Nick the sales person proceeded to tell me that there would be a $49.00 fee for that plus three hours of an additional hourly fee. I was shocked and blown away. How dare you try to charge me to earn my business!!! I am a consumer and I wont pay anyone one red cent until I can compare several companies. They are delusional if they think otherwise!!!! I also would never hire a company whose sales force finds it acceptable to argue with a prospective new customer!!!
They suck.
I was blown away with how difficult they are to work with. Both the employees were condescending and rude on the phone. Then they charged and arm and a leg for just an estimate, then marked up the parts outrageously, and did the bare minimum of work.They give you a large window of time in which they will come by. Then they called me when they were two minutes away from the house and I missed their initial call so the receptionist and driver proceeded to call me five times. When i was able to answer they were very rude.
Very Dependable company, stay away from Evergreen sprinkler and Landscaping they are scam and the owner is racist
Gravely disappointed in their new policy of charging for an estimate and 1/4 hourly after that ..especially being a repeated returning customer with large systems they instslled before.
Was with them for many years and then let our new landscaping company talk us into using their irrigation repair within the company. Nightmare. Now that we are back with Superior our lawn looks great. We will not leave again.