Amanda (technician that came) was awesome. She diagnosed the problem almost immediately and fortunately she had the part on hand. She swapped it out quickly and restored our dishwasher. She cleaned the work area and did an overall great job.

We tried to use this business for repairs to our Maytag washing machine. We tried to use them through the Lowe’s protection plan, however the company didn’t seem to be interested. I called and spoke to them several times to try and get them to take the job. They really didn’t try at all to take the job. According to Lowe’s the company’s system wouldn’t accept the work order from Lowe’s. I asked Lowe’s to call the company and try to have them enter the work order manually but the gentleman from the company that answered the phone refused and said that we should try back in a month. I called the company back again and the woman that answered just said she didn’t know what was happening and didn’t offer any help to try and find out why. I just don’t understand this type of customer service and can’t understand how a company that operates like this can stay in business. I will never try to use this company again for anything nor would I refer them to anyone. Stay away.

The tech, Vinnie, who serviced our washer was a true professional and represented Advantage very well. He was courteous, clean and worked quickly to resolve the problem. Thank you. Jack Edwards

Jonathan is the most knowledgable technician I have ever met. He is very professional and friendly. Thank you so much for your hard work and willingness to help me.- I was asked to submit this review on behalf of my Grandmother, Lib Austin.

My only concern was the 129.00 visit fee plus 60.00 labor for two 35.00 parts. The tech was great and replaced two parts in no time. Just think the 189.00 was a bit high. But I need my dishwasher.

Ken arrived and after asking what seemed to be the problem did a checkout and found that the electronic board was defective, he also thoroughly explained what to do to be able to use the washer until the part could be obtained and then further checked to see if there were any other problems. He was very polite, knowledgeable and professional. We will definately want him to install the new part when it arrives and insure that everything is back in A-one condition.

I was told by the technician that I would have 30 days to consider if I want to replace the part and would be able to waive the $129 visit fee after that, but I called back the next day and being told that was not the case. The $129 only would be waived right after the assessment if decided to go ahead. Anyway, hope the communication could be clearer and other customers would be aware of this pitfall.

Technician (Williams) was excellent. He listened to our issues with washer. He did a diagnosis and check of it. He then gave very thorough and helpful information for future. He advise on the items that we couldnt find on the Maytag website or the owners manual & explained information very concisely & clearly. Would recommend to others in the future.

Ken was great, had my washer fixed in less than an hour, very happy with the service.

From the moment I submitted my appointment request on the simple and easy to use website I found this company to be professional, interested in my predicament and invested in helping me resolver my anxiety and problem. My service tech JORDAN M. was so professional, informative and especially kind as he assessed and also repaired my GE REFRIGERATOR. Jordan M. was also very good with the many kids and questions that were asked of him. Especially from my Son with Autism who kept asking over and over if he was here to fix water on the refrigerator door. This was was second experience with the Company that Ive been very pleased both times.

Ken came and was super professional and knowledgeable. He explained what he was looking at and doing. This is still under warranty but he took his time to check everything and his explanations made sense to us. I would want him to always come and evaluate and repair our appliances.

We REALLY lucked out by Chuck coming today to repair our new refrigerator. Based upon the symptoms we shared, he took apart the freezer panel, diagnosed the problem and replaced a sensor in a flash. What was really special, was that my wife and I received an excellent education as to what the problem was, why he replaced the sensor, and what we could expect from the repair. IF we ever need any appliance repairs, we will surely contact Advantage Appliance Repair, Inc. and ask for Chuck. He was a pleasure to relate with. We suggest you do the same.

Easy to work with the office staff. I told them the suspected issues and they promised to have parts on the truck, something no other repair firm would do. Technician Jordan was polite, efficient and quick. The necessary parts were in fact on the truck and we got two appliances repaired in an hour at a reasonable rate. Jordan found a new, unrecognized problem and fixed that too. I have only good things to say about him and the company.

Jordan at AA West Springfield was great. Friendly, on time, clear about what hed do; and completed his work quickly and professionally. Great experience. Next time an appliance breaks, will use these guys again.

Quick response to my order. Pleasant service people

This was the first time we have used their services. Jordan the repairman was always on time and called to let us know how soon he would arrive. A very nice young man on his way out he noticed a red light on our refrigerator. It had been on since we changed the filter and we did not know how to reset it. He showed us how to do it. And our washing machine is working like new. Thank you Jordan because of your kindness we will be sure to call advantage for all our future repairs.

The technician was on time, friendly, and knowledgeable. Wonderful service, highly recommend!

Outstanding customer service from office staff and technician. Highly recommend!

Ruben was prompt, professional, extremely knowledgeable and friendly. We would highly recommend him and would welcome him back the next time we need an appliance repaired.

Ken was great to work with. Great customer service skills and an outstanding tech.

The technician sent out was Jordan, he was polite and friendly and able to get the job done very quickly. I highly recommend contacting Advantage Appliance Repair for all of your appliance repair needs. Thank you very much, Jordan!

Whirlpool Service Plan set me up with these guys when our fancy Ice Maker quit making ice. My first gut feeling was they must be a large company because of the professionalism when they called me promptly and then the follow up email confirming appointment. Received a courteous reminder call from my service guy (My new friend VINNY) well within the discussed window stating that he would see me in 30 minutes. Anyway, Vinny arrived and diagnosed our issue within 10 minutes. After talking with him awhile I found that they are not a huge company but a small more family owned size with only about 6 repair guys. Even more Impressive in my Opinion. Turns out these guys are one of the few repair companies in our area (CHARLOTTE/MOORESVILLE NC) who are WHIRLPOOL CERTIFIED (WPC).Within a week Vinny made a return visit to my home (with Parts) and had us back in Tip Top shape in a matter of minutes once again.BOTTOM LINE: I could not be happier with my Entire Positive Experience. THESE GUYS ARE THE REAL DEAL! You guys will be my FIRST CALL next time I have a need. THANK YOU AGAIN VINNY! I appreciate your expertise. Dave.

Victor arrived within the scheduled time given. He was professional & knowledgeable performing the repair quickly. I also appreciated that he arrived wearing his face mask & covered his shoes immediately. He educated me on the product as he performed the work and thats a rarity. I would use this service again & of course Id ask for Victor 🙂👏🏽

Great service. fast, professional, and communicates very well

We were very pleased with Jordan, he was very polite and wore a mask when entering our home. He was very knowledgeable and didnt take long to repair our washing machine. He also gave us tips on keeping our machine in top running order.Ray and Marguerite Moreau

The repaimen were very polite and conscienious. They repair my dishwasher efficiently and promptly and were very respectful and friendly. I would most certainly use Advantage Appliance repair in the future. My appreciation to you for providing such upstanding service.Nanette Thomas

My experience with Advantage Appliance Repair was only good because of William, he was professional and explained the problem very well and made us feel very comfortable to use Advantage. My experience with the office was not as good. The person that answered the phone did not feel the urgency in solving our problem. If my first introduction to Advantage Appliance Repair had just been with the office, I would not give 5 stars, but my technician made the difference.

These guys are fantastic! Great service, punctual, responsive and fair price. I will continue to call them for repairs for my rentals. They’ve saved me a ton of money. Plus the tech was a great guy!

Jeremy came to the house, was amazingly helpful and professional, and completed the work in a timely manner. He also followed company COVID-19 procedures without question. All of this was greatly appreciated and we wont hesitate to contact Advantage Appliance again in the future to fix an appliance. And well probably ask if we can get Jeremy back again.Thanks.

We had our washing machine serviced this morning. The technician was very professional and informative. He is definitely an asset to Advantage Appliance. I will use them again should any of our appliances need repair!

My 2 years old Whirlpool washer broke a few weeks ago, and after reaching out to Whirlpool, Advantage Appliance was sent to me to diagnose the issue. Their tech Ken was on time, incredibly polite and professional, and I truly felt that he had my best interests at heart when I asked him what I should do about the machine once diagnosed. I have to commend Advantage Appliance, they have been stuck as the middle men between myself and Whirlpool... I have had quite a few calls in to Whirlpool about the machine and requesting some assistance with the bill since it was so new. There was a little hiccup with the appointment I had to get the repair done yesterday (the parts were not in), but as someone who works in automotive service I know that these things just happen sometimes. Yes, I am frustrated that the washer is fixed. Yes, I would love for the parts to come in today or tomorrow. But, even if it takes another week or so I am still very happy with the service I have gotten from Advantage Appliance. Sometimes its not just about a quick turnaround, sometimes it is about how a company handles these hiccups, and just general friendly and responsive customer service. They have provided that to me so far, and some day if I need help with another appliance I would feel very good about using them again.

This is my second excellent experience with Advantage Appliance Repair and their technician, Amanda. The first experience was with a Range and Microwave that needed to be sorted out. Within a few minutes she had an issue at the electrical panel left by our contractor that she corrected, so this was a wiring issue with the Range that was quickly resolved and she also had a part to replace the motherboard on a new Whirlpool Microwave. So she quickly diagnosed and resolved these two issue for us on that first occasion. Today we had thrown a belt on a new Whirlpool Dryer and sheared a bolt on the drum. Again the diagnosis came quickly that we needed a new belt and and a new motor. Wisely she came with both of these items on the vehicle and had both replaced and repaired within a half hour or so and we were up and running again. On both occasions we got the service that we were a great need of within a day or two of the call for help and both times this savvy technician was able to resolve this issue by good planning in advance of the visit. We are extremely satisfied with both Advantage Appliance Repair and especially their technician Amanda!

Only one of three appointments kept. Cannot seem to keep appointments when scheduled. Talked to manager named Brian. Totally unprofessional. Stated reason appointments cannot be kept in a timely manner is they only have 1 technician and he only works 2 days a week Tuesdays and Thursdays. Dont was your time or money on this service it will cost you more than you might expect.

I have used Advantage Appliance before and been happy with their service. This time the dryer stopped working. Placed a call for service was give a window when the tech would be here. On the date I received a call from tech: Jordan, he said he would be here in 10 minutes and he was. Jordan diagnosed the problem told me what it was and the cost to repair it. He took care of the problem. Again, I was very happy with the service.

I would definitely recommend this company for anyone needing appliances repaired. Jonathan was excellent, on time, professional, friendly and very polite. He knew exactly what the problem was and had it fixed in no time. Over all great experience.

This company is run by scammers. I bought two machines from Lowes in October (4 months prior). They needed to be serviced because they arent working properly. Whirlpool booked an appointment with this company. I couldnt make it to the appointment. I had my mother open the door. The company asked for $150 visit fee (even though its a warranty visit). Online it says this should be per visit (they wanted to charge her per machine). They ended up leaving without repairing the machines. Tried to call them back no answer.AVOID THIS COMPANY LIKE CANCER.

Received great service! Scheduler took our dishwasher info and scheduled an appointment a few days out. Jordan, our tech, was great! He diagnosed the problem, quoted a price, replaced the part and was done quickly which is important in this time of COVID. Will use this service again.

I first called Advantage when my local repair couldnt figure out what was wrong with my dishwasher. The Advantage person fixed it in one visit. For the past five years, they have been my go-to, and I have NEVER been disappointed. Just yesterday, Nick came to fix my dryer, repaired it quickly, and when I had a question about a possible glitch the next day, he called my back immediately and cleared it up in seconds. I dont know what I would do with out them. TOTAL PEACE OF MIND with Advantage!!!!

I expressed to Advantage how pleased I was with their customer service, Tech support and attention to detail. Amanda was on time, professional and answered all my concerns. No worries when it comes to cleanliness. As I mentioned to them, it was a great experience and definitely recommend them. In and out with no problems.Best,Kevin

John is on time, professional and knowledgeable. He makes sure you are informed and understand everything he completed.

My repair man was Jordan. Dude was awesome, funny and did the job super quick. Man is a legend! Promote this man!!

Wouldn’t recommend! The only reason for the 1 star was for the tech and because you can leave nothing else.This company charged me for an appliance repair that was a warranty issue. I was told at the end of the repair there was a charge and that the stove was no longer under warranty . It is brand new just out of the box and the manufacture didn’t assemble correctly. When I question the tech about the charge he called Advantage and spoke to a service rep. She told him it was off warranty and that I was told there would be a charge. There is no way in heck I would have agreed for the amount charged.She told him I was informed of the fee when the appt was confirmed I spoke to 3 people and was never told. Lie #1. He in turn asked if she wanted proof of purchase to confirm warranty, she told him no it’s not under warranty. At that point your pretty much bullied to pay! As the tech was leaving he told me I would have to fight with the name brand company to be get my money back and left me a magnet to $20. 00 off future repairs! Really!!So I called brand name company and went back and forth with her. She finally called Advantage and the same service rep answered and lied to her. I was told to call back advantage to dispute! When I did get through I was told the finance department will call me back we’ll guess what no phone call back today.Stay away!!I did not buy the stove in May 2019! You have the wrong Information. I have the receipt bought July of this year at home depot. I was willing to show the receipt to your service tech. I would have even given you a copy for your records. So again your company is not correct. So get your facts straight!!! 😡

Quick and easy to schedule an appointment within a reasonable time frame. Randy was my technician. He was professional, courteous and did a great job repairing my Maytag washer. He was on time and called 30 minutes before arrival. He had the part we needed with him and the repair only took a few minutes. I have a extended warranty, which was honored with no issues and no added costs! I can highly recommend Advantage Appliance Repair!

Polite technicians, on time, professional. Would use again.

This company is amazing. From beginning to the end our refrigerator repair was handled politely and professionally. Details on the repair was explained and all cost involved was discussed before repair began. I appreciate them making this experience a pleasant one. I would definitely recommend.

After being told that they fixed my brand of machine, I was then told the terms of $129, which would be taken off the bill should I decide to have it fixed. If I decided not to have it fixed, I would still have to pay the service charge of $129. You can imagine how shocked I was, when I had to pay the $129 because they simply do not have the part. You naturally assume if theyre in the repair business, they would have the part. To take my money, and do nothing, I thought was very unfair.

Amanda, What More can I Say. It Took a Lady to get this job done.!!!!!!!! She Explained EVERYTHING To me about the washing machines controls. Very Polite,Very Professional .Just a Womans Touch,Explanation of operations,Great Suggestions on Better care and Maintenance. Amandas Knowledge Way Surpassed the other companys little boys knowledge of NOTHING. Besides Amanda being a Beautiful Lady...Definitely Deserves a Pay Raise.

All of the above was excellent . Jeremy was professional, fast, and a clear communicator ! Awesome experience, will call on this company again

Jordan the repairman was professional and courteous. He explained what was wrong with my dishwasher and what to do to prevent it on the future. He is certainly an asset to Advantage Appliance

Extremely satisfied, Jimmy was so professional, so polite, on time, exilent service. He is a real asset to your company!!!

Jordan was excellent. Beyond helpful. 5 stars!

These guys have a relationship with Whirlpool. When I scheduled a repair through the Whirlpool service center, they scheduled the appointment with Advantage.They were prompt to call me, but I am luckily to describe the whirlpool microwave to them. The advantage person had to talk to other people in their shop which informed him that they do not service Whirlpool microwaves.You would think Whirlpool and their service providers would have clear service agreements between them. This does not reflect well on Whirlpool, but Advantage should have the right information up front prior to scheduling an appt. Advantage admitted they do not have the model or serial number which I provided through the Whirlpool service center.The people were nice enough, but they wasted my time. If they had showed up, I expect they would have charged me the $129 onsite fee.Poor customer experience.

John, an AARepair tech was timely, professional and knowledgeable. I have a Kitchen Aid refrigerator that was part of Del Webbs Pulte Home Construction package. The ice accumulation inside the lower half of the refrigerator created an advanced problem before I detected it.

Jordyn came to my home to address my under-warrantee washing machine problem. He was on time and called just before arrival which I appreciated. He spent ample time exploring the problem before he resolved it. He spent extra time giving me laundry handling tips and answering my questions. I was extremely happy with Jordyns service and helpfulness as well as the service provided by Advantage. I highly recommend them.

I was given Advantage appliance repair from Lowes ..from whom I purchased the refrigerator..a 3 year old whirlpool..the technician arrived and diagnosed the problem as a malfunctioning defroster .... and the defroster control needed to be replaced....the technician defrosted the coil with a blow dryer..2 days later the technician returned with the new control (temperature control),the temperature never was in an acceptable range....45 plus ..then slowly in the 50 degree range then 60 degrees...since my follow up call was over 30 days it would not be covered by the original service call..as a side note ..the hurricane shut down my electricity for 5 days days ... i recieved a bill for $450.00...$250.00 for the part...(I could buy it on line for $50.00) and $200.00 for labor..$450.00 total ....another technician was sent ..the coil was again frozen over .. and another seperate defrost control harness needed to be replaced (heating control)..the technician tested the heating coil part and said it was working fine... another $50.00 for the part..$200.00 for labor....$700.00 total .....when I called the service department after the first repair...i asked for the part that was replaced ..I was told the part was returned to whirlpool...three service calls ..you are given a 5 hour service window ... twice the tech showed up at the very last minute of the window..the funny thing is when I call the service number on the invoice no one answered...when I call the website number they picked up on the first ring ....i hope someone who is contemplating using advantage reads this ..this repair should had been in the $250.00 range

Service was excellent, please send me 2 more magnetic business cards for appliancesPaul Brown28 LynnDr.Vernon, Connecticut06066Thank you

Our serviceman Mitch is extremely knowledgeable in repair and Whirlpool needs to replace my lemon fridge which we both know is not repairable in the field. I think after 5 times for the same problem it’s time to replace with a new one.

Arranged for a service call to repair microwave/convection oven. Told company it was installed over the stove. Technician arrived, took one look at it and said, “I can’t repair this if it’s installed.” Charged $99.00 and did absolutely nothing. Rip off.I did not cancel the appointment. They did. So they lie as well.

Our service repair man, Jordan, was very professional and knowledgeable about our refrigerator problem and solved it quickly. I would not hesitate to call this company again.

Our Tech Jeremy was amazing! Very kind and honest person! We had bought a new whirlpool refrigerator and for some reason 2 months later it decided to stop making cubed ice. Jeremy came out and did an amazing job! We will personally ask for him again if need be!!!🤗

On 12/2/10, Jonathan J. expertly repaired our freezer, icemaker and refrigerator. He knew exactly what the problem was and carefully explained it to us. It is now working perfectly.We couldnt Thank you.Patricia Nugent

Excellent repair services. Took time to explain everything. Would highly recommend.

I wouldnt recommend Advantage Appliance after latest service repair by the company. My husband and I have used them twice.Note you will have to pay a $100+ consultation fee for them to assess your problem and then a separate cost to fix it.The first time was for a repair with our washing machine. The repair person who came out was nice and assessed the problem, however when they sent another repair person to fix it, that individual told the first assessment was wrong. He had the parts and fixed it. Its still working.Our most recent repair gets a one-star rating.The door closed sensor on our Whirlpool (model WRV976FDEM01) wasnt working correctly and the coldness of the fridge was not what it should be. We called Advantage, they sent someone out to assess the problem, and we were told a tech repair person would be back to fix it. The total for the repair was $516.85. When that person came, he told us the assessment wasnt accurate, and he would need another piece to fix it, and that he would have to order it.We would have to a few weeks before the job could be complete.After a couple of weeks, we received the additional piece. They mailed it directly to our house (I appreciated that) and about a week later the appointment to reschedule was booked. When the repair person arrives she only replaced one of the pieces. My husband and I thought that was odd because the other individual specifically ordered two parts, and she only replaced one.We saved the other piece.Up until the week of 1/4/21, the fridge seemed to be fine. Then I began hearing the door sensor again. My husband checked to see if there was a leak to the piece where the part was replaced and there was not. He called Advantage Appliance and explained the situation, and they still wanted us to pay the consultancy fee to have one of their techs fix a problem we paid $516.85 dollars that was supposed to be fixed.He also learned they dont guarantee their work for more than 30 days. Hot mess. He wasnt paying. Gotta love the internet because he found a video that showed you how to replace the wire that wasnt replaced by the tech. Thats what we did this weekend. He and I fixed it ourselves (see the photos of what their repair person should have done, but didnt) We had to remove the food, all the shelves, drawers, and doors to replace one small wire.Something tells me the second tech who came knew thats what was required, and its why she only did the replacement of one of the parts. She did the easy part.Im infuriated that the company didnt honor their work. Im disappointed we paid $516.85 dollars and did someone elses job for them.If another appliance goes, we wont ever call Advantage Appliance, and recommend you dont either. Look around for an alternative repair company and if you have the time, DIY!

Excellent service. Easy to schedule and confirm appointment. Technician Jeremy B was punctual, extremely knowledgeable and totally professional. I would definitely call them again for any other appliance needs.

Had a repair man come out to repair my washer which is under warranty. He ordered a part and said it would be there in about a week.I Had to pay in full upfront for the repair. After 2weeks I called to see where the part was and they had me call the manufacturer even though they ordered it And was told that part would take 4-6 weeks to ship. When I called to complain Brian who is one of the owners Said why are you so upset? It’s only a washer! And then went on to say what do you want you are getting the part for free. I paid good money for the washer and paid up front for the labor cost! He should not be in customer service and Obviously he does not do laundry. I am a nurse in a hospital and need to wash clothes frequently !! The customer service was horrible!! I canceled the repair and will take my business elsewhere. I definitely DO NOT recommend this place!!!

Had service on my refrigerator today! Jeremy came and fixed the problem fast. He was very polite and explained everything. He is the best technician I have ever had come to my house. Thank you very much.

Jordan, the service technician was very pleasant. Completed the job and then cleaned up after himself.

I needed a warranty repair on a JennAir gas cooktop that took several visits replacing different parts. A different repairman came for the final visit today. I cant say enough about what a great job John did getting my cooktop up and running just in time for Thanksgiving. He wore a mask for our safety and he was thorough and professional. We especially appreciated that he explained what he had done and passed on a lot of helpful safety tips. Thank you so much, John!

Jonathan J was the service technician who recently was sent by Maytag to repair our brand new washing machine. He was extremely professional and very knowledgeable. I appreciate all the information he gave me about properly using my new machine.

Very, polite & helpful😉 Way CHEAPER AND NICER THEN Mannys on Boston Rd.. NEVER SHOPPING THERE AGAIN, I spend over 3 grand last year on brand new appliances & during a pandemic they screwed me over, but ADVANTAGE APPLIANCE REPAIR WAS AMAZING & CURTIOUS

Nick repaired our dryer in record time: he was professional, followed the appropriate social distancing protocols, and most importantly, completed the repair efficiently. Good value for the $$. Will definitely rely on Advantage Appliance Repair again.

Nick was very friendly, courteous and professional. Asked if we had any questions and did a little extra by tightening a couple of screws. Hetold us what to do to maintain our refrigerator and freezer. Very pleased!

I don’t post reviews, but I am more than willing to write one for Jeremy and Advantage Appliance. Through the years we have had to use Advantage Appliance for refrigerator issues and we have always requested Jeremy because of the outstanding first experience we had with him and other encounters through the years. Jeremy is a very knowledgeable, competent and personable technician and was able to diagnose our most recent issue within minutes and promptly returned to fix it, as he has done several times in the past. I have found Advantage Appliance to be a very reputable and customer friendly company that I would highly recommend as well as requesting Jeremy as a technician.

Vinnie our technician was great. In my opinion he went beyond to figure out the problem with our fridge. He spent the time during off hours and our appliance now works better than it did when we first got it. Thanks Vinnie for all you did.

This is the 3rd time Jeremy has had to come to fix my washing machine ( no fault of his or Advantage Appliance). He is professional, understanding of the frustration with the manufacturer, helpful, efficient, and describes exactly what he is doing and why. He is friendly, cleans up after himself and patient. I could not be happier with the service that I received. Thank you Jeremy!!!

A great experience. Socially distanced while working, came with part needed and went straight to work. Remained transparent with any issues that would or could come up and how to move forward.

Nick and Advantage were great! Not only did he do the repair quickly and professionally, he saved me money by not ordering a part he said was unnecessary and expensive. Thanks!

Bert was polite, honest and efficient. We are very satisfied with his work. Brad

Amanda the technician who came to my house was able to fix my leaking refrigerator. She was very professional, knowledgeable, and experienced in repairing my whirlpool appliances. She was at my house an year ago and she was able to fix my stove top to work in excellent condition and now my refrigerator is working in the best condition ! Thank you Advantage Appliance Repair for doing great service! Highly recommended 😊!

Worst service call ever. # 1 The worker had to be reminded 4 times to keep his mask on, even after we told him we had a 5 month old baby in the house. #2 He took a quick look at our refrigerator, fiddled with something (broke the plastic cover btw), then went back to the office and reported on the service order that WE left the door open. #3 We called them back, this time he said there was a gap in the door and calked it - nothing in the fridge worked after that! I called Family Appliance and they actually had real technology to assess the problem, identified it, and ordered parts. I asked for my money back from Advantage...well they TOOK ADVANTAGE and kept it. NOT HAPPY!Your response to my review is appreciated; however, your tone of putting down/shaming my decision to go with another provider was unnecessary. More importantly, it would have nice if you could have at least acknowledged your serviceman put our family at risk by not following COVID protocol. A simple sorry you were dissatisfied with our service would have been appropriate rather than shaming me and defending your repairmans inability to fix our fridge after 2 visits. You have MANY positive reviews, but is it really out of the realm of possibility that in this case your employee didnt provide the quality of service you expect?

Nick was fantastic he fixed my dishwasher in under 10 mins amazing job. Thank you so much

Vinnie did an amazing job! He was super friendly and fast. I would highly recommend him. He went above and beyond

Friendly customer service on the phone however not very knowledgeable employee... had them out to investigate a very specific error code on my refrigerator indicating a failing condenser fan. The guy had no real idea about what was going on with the refrigerator, found a broken door switch in freezer, stated it could be board and it could be compressor (which is expensive and we definitely wouldn’t want to fix, we’d replace refrigerator). Ordered door switch and came back four days later to install (still not knowing if that would fix the issue), well it didn’t. Called to let them know and they wanted to send him back four days out to install another $250 board (but not sure it would fix it). First time the guy was here he told me how the refrigerator I have is an expensive piece of junk that I’ll be facing multiple repairs on. Second time out after i again explained I wasn’t wanting to invest too much into this refrigerator that I’d rather replace it if it was going to nickel and dime me, he stated that it was a “great” fridge and that wouldn’t happen 🤔. So which is it? Did he forget what he had told me four days prior because he totally contradicted himself there? I’ve decided that I’m not going forward with having them throw costly parts into this refrigerator in an attempt to fix it. Just going to eat the $250 that we’ve thrown away already and never call this place again going forward.

I wanted to take a moment to say how amazing the service was that we received from Chuck. He kept me updated on when he would arrive and was very helpful in explaining the issues and the options. I would call on him (and this service) again and recommend others do as well!

The technician Nick knew exactly how to fix our issue and how to work with a company to get it done as fast as possible. It made the whole experience much easier and faster and saved us a ton of headaches.

We had Jordan come over and fix the dishwasher, he was very friendly and answer all our questions. I would give 10 stars if I could

NICK IS A GREAT TECHNICIAN. HE GAVE ME A PHONE CALL BEFORE HEADING OVER TO MY HOME AND ARRIVED PROMPTLY THERE AFTER. HE PROVIDED SUPERIOR WORK, VERY FAST AND KNOWLEDGEABLE. HES AN ASSET TO YOUR COMPANY. I WILL ONLY USE ADVANTAGE APPLIANCE REPAIR FOR ALL OF MY FUTURE APPLIANCE REPAIR NEEDS!

Today, technician Mike C. came to my place to figure out what was wrong with my Dishwasher. He was ontime, super responsive, and very nice........a complete professional! My problem was easily solved and he gave good advice on another appliance. (He is also a fellow fan of my favorite NFL Team:)

Advantage appliance repair came to my house today, Jeremy was our technician. He quickly identified the problem with our dishwasher. He was very polite and explaied everything. Excellent customer service!!

Jeremy came and fixed my moms washer today!! He did a GREAT job. Thank you so much.

Jeremy came and fixed our dryer today. He was quick and professional. Will definitely keep them in mind for our future appliance needs.

Jeremy has been coming to my house for years! has always done a great job! would highly recommend Advantage appliance repair!

Jeremy was very pleasant, got the job done right away and my dishwasher is like brand new! Very friendly and loved my dog 😉 thanks again for all the help Jeremy!!!!

The services I received was outstanding, Jordan, the tech who came to my home was so kind and explained everything to me. Very professional.

As a manager of technicians in the service industry I can easily say that Jeremy B was a top notch technician. He was extremely professional and efficient. We could not be more happy with the level of service he provided. Thanks Jeremy!!!!

Jordan was polite, professional, on time!!! I would use this company again!!!

They are HORRIBLE!! everyone there!! They dropped off a whirlpool drum for a washing machine that I never requested whatsoever. This drum which is very heavy and we cannot move, has been in our driveway for 3 months now, and they will not come and pick it up. They say whirpool needs to get it, and whirpool says they ordered it, they need to get it. I have called 8 times if not more, and everyone is extremely nasty, and refuses to help!!They want to blame on Whirlpool now, but Whirlpool did not deliver this. Advantage appliance will never be used by us again!!!

Our Tech - Amanda - was exceptional. She knows her business and is very professional. Ive been in the customer service business for over 30 years and Amanda delivered a strong positive customer experience....thank you, Advantage Appliance and Amanda - WELL DONE!!!

Amanda is our regular repair tech, she’s always great, trying to resolve all issues while she’s here. Probably the best service experiences I’ve had in all the years I’ve been using repair techs. Everyone I’ve dealt with there has always been great!

Jeremy was very professional and knowledgeable! He worked hard to solve the problem - I highly recommend this company and will definitely use them again!