My dad is nearly 90 years old and wanted an IPhone. I phoned the store first because I wasnt sure if you had to make an appointment like other Verizon stores and I had many questions. They were so nice. They answered all of my questions and were so accommodating. When we got there, Brandon selected an IPhone right for my dad. He didnt need the bells and whistles. He loaded a couple of apps he may need and showed him how to use them so that he could view how to use it. He told my dad that he could call anytime and he would help him with navigating. I am so happy we went to this store. We have had issues with other retailers in the past. This Verizon Retailer is awesome! Great staff!!!

Waited at Verizons corporate store in W. Springfield for an hour and a half, with the rudest salesperson I ever dealt with. On the way home stopped in at Cellular sales and was met with respect and no wait. Eddie was great, personable and helped me buy the perfect watch for my use. Go with Cellular Sales where you are respected as a customer and provided with friendly, personable assistance! Highly recommend

I went into Verizon’s facility at 175 Memorial Ave West Springfield Ma. On 8/10/2020. This store was recommended to me by my grandson Gabriel who had been an employee with Verizon for a number of years. I had been to a number of Verizon stores over a period of years when purchasing different phones and I have to say that this facility is the best by far. When I entered the store I was greeted by James. He is extremely knowledgeable, friendly and clearly wants to meet the needs of his customers. He did all the changeovers on my new phone for me since I told him that if I leave without that being done I would be at a loss setting up all the parameters on my phone. I was very appreciative that James was able to help me. At one point James even told me I’m not in a hurry I’ll make sure everything is set up for you before you leave. He was articulate in explaining to me the different functions of my new phone and how everything worked. He was able to answer all my questions. It was the first time in years that I left a Verizon facility with a new phone and didn’t have to spend days setting it up and learning it’s functions. James spent close to an hour with me and it didn’t even phase him. It is almost unheard of to go into a facility such as this where the employees will spend this amount of time with you. Generally it’s a 10 or 15 minute here’s your phone sign here and out the door you go. I am very very appreciative of the help and the time that James spent with me. It took the stress off from me going home and trying to figure this out on my own since I’m not real computer savvy when it comes to phones I might also mention that another gentleman, Ian, came over and introduced himself and spoke with me. Every One at this facility is really friendly. Thank you James. You were awesome and I left the store a happy customer. I will return when it’s time for another phone. I recommend to all my friends or to anyone reading this, that they go to this facility if they need a new phone, have any questions about their phone, or are in need of repairs on their phone. These employees are very knowledgeable and user friendly. Thank you James.

Seth is a very helpful customer service rep! He is amazing!!! I will always ask for him now when I visit this location! I purchased a new phone recently and needed some help with a few things. Hes very patient n explains everything! You would be lost without him. I will always refer others to him, because of his knowledge n demeanor!!! I would give him 10 stars if possible!!

Best Verizon store in the area showed up at 8:00 p.m. a lovely woman named Stormy helped us and stayed 45 minutes after the store closed to finish mine and my boyfriends new phones, super appreciate her and it was a great experience!

Helpful staff I tried to return a Verizon hotspot device, but they aren’t official Verizon store

I recently received phenomenal service from Alexandra and would recommend anyone with cellular needs to ask for her! She went above and beyond to help me. Thanks Alexandra the great!!!

Awesome spot. CS was top notch, very helpful.

Steven James is the kindest, most personable, and efficient retailer. Getting our new plan/new phones set up was a major headache and he completely changed this around and made it a smooth, easy, and much more enjoyable process. He is a 10/10- a really great asset at this store for sure!

The representative who helped me was amazing. I walked in trying to pay my bill. And I left with a new phone with the best deals I could possible get. He was amazing and should really get a raise. He had a wonderful personality and I would very much recommend him. It was a wonderful experience.

James is an amazing worker at this store if you ever go there he will help and provide the best service. Thank you !

The visit and purchase of a new cell to my line went awesome until the end. This store located on Memorial Drive in West Springfield had a store wide system failure causing my credit card to not work upon the 1st swipe.After constant swiping I relayed to the dealer that I knew that I was going to be double charged for the purchase. He reassured that I wouldnt. Six days later I am having to deal with a double charging of $321.66 on my credit card. Hopefully my refund doesnt take long.

I called this Verizon store on memorial avenue in West Springfield today about my phone. I spoke with a woman named Angela. I was in sheer panic mode over a non functioning phone. Angela was so patient, kind, knowledgeable and understanding. Not only did she answer my 5 (yes, 5 phone calls) throughout my stressful day and hers. She provided me information about my plan and options to choose from. I cannot say enough about the level of customer service I received today. And I am the proud owner of a new phone! I cannot thank Angela enough. She took the time to make me feel important, valued as a client, informed me of my standings and aided me in going with my best options.

Just got the new samsung s8+. Shane was amazing. The customer service was awesome. The knowledge of the phone I was purchasing was incredible. Took the time to answer all of my questions. This was by far the best experience purchasing a new phone. Job well done. I would recommend him to my friends & family. Thank you.

I had an overall great experience with Verizon. I just recently switched to Verizon from Sprint and Representative Kenneth was very helpful and very knowledgeable. He was able to answer all my questions Another representative named Edwin also helped me out that very same day and was also knowledgeable and made sure that I was being helped as soon as I walked through the door. BTW THE SERVICE IS AMAZING !!!I was able to walk out with New Phones and have my four lines actived.THANK YOU VERIZON !!!!Your team is amazing !!!

I have been a customer at the West Springfield store for a number of year. The services has always been great no matter who waited on me. Today I had an issue connecting my hot spot. When I came in Edwin had the expertise to quickly rectify a malware issue. Thanks Edwin for your exceptional customer service.

If i would i would of gave zero i would. They have big sign shown curb side pick up that they will assist you near the car and me and my friend went there his handicap and they refuse to help. They said he have to come inside.

Val was fantastic! Great customer service! Came in for a new phone and ended up leaving with a tablet also for no charge! Such a great experience! Will definitely come back for any questions or concerns! Very personable people!

What a fantastic experience. Gabby was so helpful, she worked with me and my wife to find the next best phone (Samsung S8+). Gabby showed us the magic mount that was in her car and it really sticks to the dash or windshield. I tried to pull it off and couldnt! So I bought it to replace the terrible one I have that doesnt work. Great experience. So happy.

Just got my new phone yesterday. I received prompt attention, had all my questions answered, got the new phone all set up, transferred all my data, photos and contacts and left ready to go. Shane was so helpful and friendly, no high pressure sales, and went WAY out of his way to make sure that I had what I needed. Probably the best phone buying experience Ive had.

Angela was a great representitive to work with. Very honest, Verizon needs more people like her! She explained everything with ease and in terms we could understand. Over all went above and beyond.

This location is one of the best Ive been to in years! The help I received from Gabe and Val was excellent. They are knowledgeable and patient even with my 4 year-old bouncing off the walls, from setting up her tablet to dinosoaur videos to keep her busy. I wouldnt go to another store again!

Love the service! Thank you!Edited to add:Beware of fast talking sales people in this store. When I left the above review, the salesperson had opened my new phone up to this page, and had the spot set up for me to write the review. He was a real fast talker, and at the time this 60 year old disabled person trusted him because she thought she was in a corporate store. Come to find out when my bill came none of the offers I was told I had were on it.After 20 years of being a Verizon customer, we have left Verizon because of this situation and have a case going with the corporate customer service. When the salesperson found out we were upset he called my phone a number of times harassing me.Be careful. Stick to corporate stores, and check the signage very carefully. I wish I had been more careful.

If ever I have cell phone issues, I know exactly where to go. The representatives at the West Springfield and Westfield Verizon stores are top notch. They keep working on an issue until it is solved to the best of their ability. Courteous, respectful and knowledgeable staff, who do not talk down to you or make you feel stupid when you dont know how to do things with your phone.

Such a scam. One of the staff members (whos name is Alex I think) tried to scam us. He said that the least expensive plan is gonna be 60$ because your phone is new. This is literally what he told us. He was so nice and friendly. Even told us he can help us on his day off, but Im not stupid. And btw he tried to make us pay for family plan for 2 years for no reason. We didnt even need it. Youre gonna waste so much money if you go to this place. Better go to Verizon on Riverdale St next to Chilis. They got me a new number and unlimited data for 50$ a month in about 20 minutes.

I was so very impressed and pleased with myVerizon experience as the West Springfield store. Jason could not have been more professional and helpful. The entire staff worked well together and my Note 8 is gorgeous. Thank you all.

I decided it was finally time to join the 21st century and buy a smartphone - Meghan made the process exceptionally easy, even for a dinosaur like me; she patiently explained the pluses and minuses of several models - no high-pressure sell - helped me decide on an appropriate usage plan, and even transferred all my contacts. Im VERY pleased with my phone and the entire experience. Great job!

I went to this store in need of a new phone badly. When I walked in I was greeted politely with smiles and handshakes. I was helped immediately by a member who paid close attention to my needs and suggested phones bases on what I needed. The transaction was smooth and all together a great experience. Thank you all!

Awesome representative! Very helpful, very knowledgeable, very patient. A nice flow of people working together. A pleasure to do business with. I will definitely recommend the West Springfield MA VERIZON store to friends and family!

I recently bought a product from a Verizon..Cellular Store...Rave Reviews for Steve...a Representative..who sold me a new tablet. Steve went Above and Beyond helping....me...Great Job! Amazing Service!Thanks Again..

Jared and Edwin gave me outstanding help and were extremely nice when I came in after losing my phone. I was a nervous wreck and couldnt remember my password, but they were very patient and helped me get a new password and phone. They both gave me very personalized service, which I really needed, as my cell phone is a critical part of my life...for various reasons. This Verizon is the complete opposite of the one on Riverdale St., where it took a while to get help and was talked down to by the manager! I refuse to go back there. They were also very impersonal and said there was nothing they could do. Good thing I got a second opinion at the other Verizon.

Went in looking to upgrade my phone and it was a very pleasant experience. Shane was extremely knowledgeable and helpful and I wont hesitate to go back in again if I plan to upgrade or change my plan in the near future! Great service!

Bought a pure gear screen protector on friday the 13th. Dropped phone on the 16th. 40 something dollar Screen protector cracked and popped off. Called and tried to get a new one. Online warranty with puregear was the only answer. Nevermind that I bought this and had it installed by them 3 days ago. Absolutely disgusting.

The experience was great. The Sales rep answered all my questions efficiently.The sales rep took great care with what I asked for and led me to great information for the future.Overall status today was great!

Had a very good experience here, upgrading my phone. Val was very helpful. He walked me through 3 phones that met my needs and help me decide on the right one for me. I highly recommend this store.

Great service! Salesperson answered all of our questions and made it understandable. Very helpful and polite. Im very excited about my new phone.

Kyle was awesome! His patience was very much appreciated. Thank you for making this a very pleasant,informative and successful transition......and not making me feel stupid!

I brought my OnePlus 7t to Verizon and Verizon team member, Seth Violette,helped me a lot in activation of my phone and purchasing new sim card .So after about hour talks by phone with other operators and automatic systems he made my phone 100% Verizon functional .So huge respect to that guy👍,I really appreciated and my review is just a small thanks back to Sath Violette

This is the only place I will go to now for anything Verizon related. I only came to this location because the actual Verizon store was not open yet, so I decided to see if maybe they could help me. Not only were they able to fix issues with a new phone I purchased the day before at the Verizon on Riverdale, but also informed me my plan was old, and there was a better data plan for the same amount monthly. No idea why I wasnt told this, so I couldnt believe it when they informed me. As they proceeded to update my account, he commented on how long Ive been customer. Then was told I can get $230 off on a new tablet for being with Verizon for so long. Again, I had no idea and wondered why Verizon didnt tell me any of this. I walked out of there with my new phone fully functional, a new tablet, and an updated plan thats around what I was paying before...even with the tablet added on. Definitely exceeded my expectations and will be a returning customer.

Shane is the best employee I have had the experience to work with. He is so accomidating and patient. When ever I have a question he is so knowledgeable and gets things done quickly. I wont deal with anyone else!

Went to upgrade my phone, I got myself a brand new Samsung 8. Sheena helped me with everything she was knowledgeable and friendly. I highly recommend this location I was at this location 2 years ago also.

My Sale person is the best. Great service after the sale. He helped me setup my replacement phone. Made it so easy. Thanks!

Great experience today. I never knew this store was here. No waiting and lots of room. After speaking with the sales associate I decided to get a wireless home phone. This is a big saving compared to what I was paying. Thanks guys

Yes I did.the sales person was great and very helpful to. I think his name was jakeup or something like that. it began with a J HE SAID HE WAS FAIRLY NEW.

Val was very helpful and courteous while I was in the West Springfield store this morning. I give him a thumbs up also give him a 10

Satisfied with the service, came in from Sprint. Found everything I was looking for and was within my budget. Got more for less, so Im happy.

Paul V and Tyler are very helpful!

Stopped in on the 10th to switch over phones and was well taken care of. The rep was very professional. 5 stars

I would give a 0 if I could Ben Friedrichs and Amy W are the rudest and most unprofessional sales Representatives I ever met!!! Ben sold my elder mom a jet black ( mifi) knowing she didn’t have a computer or tablet and she could use her WiFi off a tower!! Then when my mother ask a real Verizon representative explain to her what it was for she went to return it and Amy W charge her a $50 stock fee because a elder woman didn’t have a BOX!! Shame on both of them as I was walking out to the car I asked another representative Amy W name and he said he was not allowed to disclose that information it’s ok because I called Verizon their selfs and let them know how a Authorized Dealer treat their loyal customers and elderly people we got my mom’s $107 dollars back and told we could get her 5 Gigabytes back!! You lost a loyal customer which my self went to you as well as sent customers to you! You all should be ashamed of yourselves trying to get a quick dollar from a elder women! I will make sure I tell people how you treat your customers!!

The employee I worked with was very knowledgeable. He has an awesome personality and was extremely helpful. I will be back because of him.

Teka was most helpful in solving several issues I was having with my phone. Very knowledgeable and pleasant.

Had a great experience at this store. Honest, knowledgeable, and attentive staff. I will definitely be back!

Very friendly and extremely helpful staff. Couldnt have asked for a better experience

Staff polite. No pressure to buy something we dont need. Excellent experience.

Went into the store to look into a new phone. Had every question answered knowledgablely. Will definitely go back

I had a good experience with this store. No one pushed me away and everyone has been easy to work with. A pleasure doing business here.

The reps here are very nice and professional. They helped me a lot with tech problems that I had and explained how to avoid them. Much more helpfulr than the corporate store guys on Riverdale that made up excuses for why they cant help.

Sam was very thorough, polite and knowledgeable, he made my experience pleasant. Excellent job.

Very helpful and honest. Got a pretty good deal. Kudos!!

Edwin and Kenny did a excellent job in walking me thru everything I needed to know about my new plan an devices. Thank you guys.

Jose was an awesome saleman. I would highly recommend people back to come to this store..He was very pleasant,kind an brillant young man..

Extremely helpful sales staff. Assisted in selection of devices and backup of data from old phone. Very patient and thorough.

Wow Teka was amazing I was stuck between 2 phones and she was very knowledgeable she not only helped me decide which phone was best for me but she made the process so easy Go see Teka and upgrade you will love her

This dealer is a lot better then the verizon dealer down on the 5 . Not nearly as croud

Everyone is great and laid back. Didnt pressure me at all which I liked. A+

Gabby and Jared were very helpful in the process of upgrading to a new phone! Definitely recommend them!

Outstanding customer service even though all I purchased was a screen protector.. Thanks a bunch

All the staff here are 1 st rate. Especially Amanda, + Ian who go the extra mile ~ to assure WE ALWAYS leave more than satisfied. These folks are super. Thanks for having them.

Excellent service. Above and beyond. Very happy experience

When we got our bill we discovered we have been Overcharged in all areas...Expected a lower monthly bill after removing 2 tablets, and signing up for 55+ but its not as promised.Called official Verizon as directed but they could not assist w the 160 activation fees we were charged because this store is an authorized retailer, NOT a REAL VERIZON store.Buyer beware... hidden fees everywhere.

Rep helped me with screen protector very helpful defiantly recommend this store all the way

Edwin Rodriguez and Sean Torres were very polite and professional and dealing with getting a new plan and phone

Alex did an awesome good today he took care of all my needs and was fast

Service was great, lady helping with my phone did a good,job and got me a not expensive but good phone!

The reps helped me with all my problems and continue to give excellent service anytime I come in.. Thank you

One of the Worst Experiences Ive ever had; go to another location!

Very easy, Im oldschool and they taught me a lot about my new phone. Very personable.

Came in didnt waste time. Good experience and hospitality. Felt like I was at home.

Very welcoming, friendly and courteous. Staff goes above and beyond to satisfy their customers.

The customer service at this was outstanding ! The whole team helped me so much specially my salesman Jeff M! Will definitely be back because of them!!

Patrick and Val, Shaun were so very helpful, I went to the one in spfld and got very little help..but I will always be coming here because these guys are Very very people understanding for me that is important..they were patient with me cause Im not real computer savyou but when I leave here Im very happy.I even feel Comfortable coming and asking questions about my phone without feeling funny.thank you for hiring these guys they truly ROCK in my book.thxs guys :😎✌

Great customer service, answered all of my questions and got the product I wanted!

Got the best help today getting my new phone thank you so much

I went for help at the cellular sale store in west Springfield they were unbelievable helpful and patient to my needs

Jose and Val were the best! Great service.

Excellent service, showed me all of my options. Great knowledge from sales reps, made it easy on me.

Very friendly and a good experience, would recommend these guys to anyone out of the Verizon stores available.

Went in to grab a new screen protector. The employees there were really friendly and very helpful and knowledgeable with the products they have.

Our Verizon Rep was amazing. He offered us different deals and was very polite.

Great job setting up phone! Would stop by again.

Because they do you right. Oh, yeah. You must come here and feel the experience. I did 😁

Alexandria provided outstanding knowledge,exceptional customer service and was a delight to work with.

Kyle was awesome helping my dad and I. Thank you for everything!!

I had a phone that just died. I went to this store and I was taken care of so quickly and professionally I will definitely be back!!!

Whatever you do dont buy a phone from Corey Miles. I bought a phone he forgot to add on my insurance and my extended warranty. I tried calling him to fix it he never call backs or responds. Recently the phone got damaged and im stuck paying full price because the sales rep (Corey Miles) forgot to do his job. Never buy from that store again

This place is not too bad it is a lot better than Riverdale Road the guy tried to help me out and give me a free SIM card but they ones they had did not work so I had to go to the city Verizon on Riverdale Road and got nowhere with them people Riverdale Road wanted me to pay a bill before they could give me my free SIM card I told them I have auto-pay it comes right out of my checking account and they said it doesnt matter it is store policy when I called Verizon 1 800 number they told me they should have done it because it does come right out of my account they told me I was not spending any money so they did not want to help me

Spent some time in the store with Gary we had great and friendly service. We only go to this store!

Good fast service. Knowledgeable staff. Very friendly.

The service was great, and he was very helpful in fixing my phone issues! Would see come again!

Good, always good. Better service than corporate store.