Very nice people they treated me so well explained everything to me when it came to fixing my truck, would highly recommend them. Great job.their waiting room has free coffee and is very nice.

If your looking to buy I car I highly recommend Ernesto Guevara. He has been the most respectful and kind and the most honest sales representative I have ever met. You wont be disappointed I promise. If I could give him a 10 star I would. Love the dealership and how I was treated.

I had a great experience. . My salesman Carlos Torres was awesome to work with. Not pushy which I really appreciate. and knowledgeable . He helped me through the process effortlessly and I love my Jeep. just perfect

Your sales representative Carlos was very experienced and pleasant. He treat us with respect. He knows his job. We walk in on a Monday and Wednesday we were driving home our brand new vehicle. Efficiency and fast. Thanks again for your service and I will recommend you to all my friends and family.

The WORST customer service I have EVER experienced in my entire life. Bought a Beast Mode Jeep that was over 60k and had issues with the parts the dealership provided. All parts were junk and rusting out. They left me hanging for OVER two months, never getting back to me as promised, all while saying they needed to find the receipts (that they bought the after market parts for) so that I could put a warranty claim with the makers of those parts.Finally, after I refused to be passed off again, I finally was able to speak to the General Manager, John Lewis. I have never dealt with a more rude and arrogant person in my life. It wasnt like he said, Im sorry we cant find the receipts. He was like yea we dont have the reciepts were not covering anything Youre Done/ Literally was his words. The biggest A hole I have ever had to deal with. HOW IS THIS GUY THE GENERAL MANAGER??? PLEASE SOMEONE TELL ME???? STAY FAR AWAY FROM THIS DEALERSHIP!!!!

Ernesto Guevara was amazing!! He got me into a brand new Grand Cherokee and worked extremely hard so I could take it home the same day which was very convenient with my work schedule, to not have to wait and get it Monday. He was kind, patient and didnt pressure me at all. He took the time to explain everything from financing to the cars features. He is seriously the best salesman Ive ever had and Ive had many! He truly cares about his customers and puts himself in their shoes. Ill definitely see him again when I buy my next car!

I am so grateful for the help I was able to receive from Carlos at Berterra. Customer Service was on point! Explained everything in full detail and was very understanding of my situation. 5 extra stars ⭐️ on me!

Noah was great. No high pressure. Chris the finance guy was also great. Usually when you get to that stage they are trying to add on this and that. Not here.Very comfortable and accommodating.

We came here twice to lease a car. Had a very good experience with Noah and we were planning to finalize the lease terms. Unfortunately the sales manager harassed us incessantly as we were leaving the store. This dealership just lost our business—we would have leased over $100k in total. We were going to lease a car for our business and another for personal use. Very disappointed about this discrimination. They need to do better training on customer relations for their sales manager. I wouldn’t recommend buying/leasing with them.

I had nothing but an amazing experience from sales, Noah, finance, Chris and management, Joe!! Everyone was super friendly, helpful and knowledgeable!! I would recommend any of these gentlemen to someone looking to purchase a car!! Thanks so much!!

Ernesto was very helpful patient I had an awesome service from him I am very satisfied I definitely recommend him 🥰 he is the person to come to.

I found the car I was looking for through a web search at Bertera. They had a larger selection than most and the prices were competitive. Jake was our dealer and he was a pleasure to work with. We are very happy with car and Jake and team have been great at following up after the sale to make sure I am happy and to insure that regular maintenance is scheduled.

Honestly, this was a great experience leasing my Jeep Grand Cherokee. Hilary, Chris, and Cheryl were all so wonderful to work with. Ive hopped around over the years between dealerships and never really landed anywhere that felt like Id want to return as a repeat customer. Hilary for sure changed that for me and made me feel so welcomed. If youre looking for a place where youll feel welcomed and can get an honest experience -- this is it.

We had the best experience at Bertera purchasing my husband’s new truck. There was NO nonsense, people were respectful and honest throughout the process. This may have been the absolute best buying experience we have encountered at a dealership. I would highly recommend them, and our very new sales person, Ernesto, that truly was engaging and delightful to work with. We wish him a long career in the industry!

I had such a great experience getting my new Jeep at Bertera. Noah was so helpful in keeping me up to date on my Jeep that was in transit to their dealership. I was thankful and appreciative of his help and patience.

This is for service department, unbelievable how they manage to tell you is one thing and after agreeing and paying for the part and dropping the truck off they say oh that was not the problem when you go pick up the truck! Scammers scammers the car has been in the shop many times a lemon truck, service is a joke, bring to your own mechanic ! Guess they need to make the money lost in 2020! BBB will also hear from me.

My car shopping experience at Bertera was a good one. Hilary worked to find me a vehicle that met my needs/wants without going too far over. The couple if things that werent on my list are like icing on the cake.So far, good.

First time experience with Bertera and Igor Paglia and definitely not my last! Igor was super helpful as was the entire Bertera team. I love my new-to-me Jeep Trail Hawk! Happy New Year Igor and Bertera Chrysler Jeep Dodge Ram!!

I would like to thank Ernesto Guevara for servicing me at Bertera Chrysler Jeep Dodge Ram in West Springfield I feel like he was very clear honest and professional in his service with me purchasing a new F-150 platinum ford pickup truck transactions and service was very quick and easy thank you Ernesto

When we first started looking for a new Jeep, we went to Metro we spent about 30 minutes there and were never greeted by a sales person but those who came after us were. So we made the decision to just go look at Bertera, previously I had always said I would never buy a car from Bertera because their sales people are often pushy, but we had just started the process of looking for a new Jeep so it wasnt going to be an issue. We were not planning on buying a new Jeep that day but in the future, however, after looking around for a little while we were approached by Jake.He instantly just was an easy person to talk with and was never pushy about anything. He talked to us a lot about the jeeps but while we were honest we just started the process he was upfront and cohesively talked about the possible next steps and answered all questions. We ended up looking around a bit more and found the perfect Jeep for us, when we went in to talk to Jake he was extremely sweet and patient answering all our questions. We asked to take a test drive and while it was right around closing his manager said no, so we mentioned to Jake about putting a deposit down on the Jeep his manager said he wouldnt be willing to hold it for two days with a deposit and insisted we sign a bill of sale as we had plans the following day due to Mothers Day. His manager was the exact persona of someone who I didnt want to buy a car from, and the main reason I didnt want to buy from Bertera, however, Jake was the COMPLETE opposite. He profusely apologized and even came in on Sunday his day off so we could test drive the car we literally just purchased.If it wasnt for Jake we wouldnt have bought our new Jeep at Bertera but he was everything we could have asked for in a car salesman, he was personable, knowledgable, and NEVER ONCE pushy. He went above and beyond to make our experience a good one and did everything in his power to make us happy and we couldnt have asked for more!I highly recommend Jake to anyone looking at a car at Bertera!

Wanted twice as much as a 6 year old car is worth... According to Kelly Bluebook... I understand a mark up for sales but not over 90 percent!!! Will not be going back.

The service I received was amazing ! I was able to walk in, test drive a car and sign paper work all in one day. The dealer knew all the answers to my questions and made the process as smooth as possible. I will definitely be going back in the future .

I had the Best customer experience ever. Ernesto my car sales man is a good sales man answered all my questions. Very patient with me . and got me in a very awesome jeep. Thanks. Loving my new car

Darryl was helpful and got me the best deal he could for the car I wanted. Management staff is knowledgeable and kind. This is my first time buying a car from a dealership so I had no idea what to really expect but Darryl made sure all of my needs were taken care of. Both managers that I spoke to were awesome. Go see Darryl for all of your car needs and wants!

As good a buying experience as Ive had. Jake Butler in sales was great to deal with. Recommended!

This was a fantastic transaction! I got market value on my trade-in. Outside of looking at my new car in person we had all of the price discussions via text or email.Ive bought many cars in the past and this by far was the easiest!

The service was great!! Ernesto was personable and knowledgeable. He made the car buying experience pleasant and the transaction go smoothly. Thanks for the great service!

***Update 3/26/21*** The service manager reached out to me and profusely apologized. It seems that the service department is under somewhat new management and he assured me that he is working on adjusting the culture to prioritize customer service more. I appreciated him calling me and I am willing to give it another chance, I updated the star-rating from 1 to 3, and will adjust it again if I receive good service in the future.I want to start by saying that the folks I interacted with there were polite and professional to me, and I have only used the service department. That said, I dont recommend getting your vehicle serviced at this dealership, even for warranty work. Their communication practices are very poor (both within the organization and to the customer), and my experience with them demonstrated a disorganized way of doing business. Their prices seemed consistent with other mechanics, but if you value your time you should look elsewhere. I had more than one issue with this place, but the straw that broke the camels back for me was that I dropped my Wrangler for service and after two full days I received an automated text message saying that the work was complete and telling me what I owed. I drove 30 minutes one way to pick it up, only to get told that the work wasnt completed yet and they need another day. This was after another big mix up on their part which I considered to be a waste of my time. I understand that sometimes mistakes are made and that sometimes work doesnt go as planned, but dont send me a message telling me that the work is done. Make it a priority to call the customer when things are taking longer than was originally communicated. This is one of many reasons why I avoid taking my vehicles to dealership service departments. When you pay a premium for work (vs. a local, trusted mechanic) and you get a lower quality in customer service, it simply isnt worth it.

Thank you Jake with Bertera!! He made my first SUV purchase a breeze! I explained to him what I was hoping for and he put me in my dream vehicle. Finally driving in style in a vehicle that accommodates our whole family.

I liked the good treatment they gave me. and Mr. Carlos Torres very friendly and helpful.

Hilary was amazing to work with. She showed up on her day off in order to accommodate my brother to buy the car of his dreams. The atmosphere was professional and delightful to work with. Huge thank you to Hilary, Chris, and the rest of the Bertera team.

Terrific customer service! Knowledgeable and patient staff! Jacob did a great job helping me to find the best vehicle within my budget. He walked me through every step and answered all of my questions. I highly recommend stopping in at Bertera!

Being A Young Female and buying a car is a bit SCARY, but Carlos Torres was there for me every step of the way! He Set the bar across the board for perfect customer experience. . From the moment I reached out with a brief inquiry, Carlos Torres was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. When I mentioned any concerns, he was quick to address them with no hesitation. Very straightforward and didn’t try to hide anything about vehicles, unlike most dealers. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I couldn’t be more happy with the service provided and the salesman’s knowledge of the cars themselves. I came without a vehicle and left with one that I could not be more happy with. Carlos Torres was my salesman and he was absolutely wonderful and I could not be happier. My car has been a perfect fit for everything that I wanted and hoped for and I recommend anyone to Carlos Torres !

Worst service ever, will never do business with them again. I bought a Jeep from them a while back the SUV is 4 years old with 40K miles on it. The AC unit stopped working on the car and was blowing hot air. So I took it in for service. First they said that they had to do an evac and recharge in the AC told me the cost would be $1100 seemed a little crazy but ok fine do the work, dropped the car off in the AM. Called me later that afternoon said the car was ready for pickup. Took it home 3 days later no AC. Took it back they did whatever they did called me a little while after another $422 to replace what they said was a leaky expansion joint. Wasnt happy about it but agreed to get it fixed. They call me later that afternoon said the car was ready for pickup and that they had run the car for a while and everything was ok. Came to get the car picked up the keys literally drove off the lot onto Riverdale RD did a U-turn no AC, blowing hot air took it right back again. Left it over night. Got a call later that day, told me that the gasket on the valve they replaced was leaking had to replace it didnt charge me for that. 3 days later no AC took it back for a 4th time. Said they did some sort of test said there was a leak somewhere else this time said it was gonna cost $1800 to fix. Tried talking to the service manager about the situation in a calm way. He wasnt willing to work with me in anyway basically gave me the keys and said good luck with it. Worst experience I have ever had, downright awful and out $1500 with no AC.

Wrong information right from the start!!! 2013 Nissan Pathfinder they sold me is a piece of junk!!! Never will I buy a vehicle from them again a a word of mouth is very powerful!!!

I’m writing for Ernesto and he is pretty good and pretty quick with everything getting us a brand new car in under a day. I 100 percent will refer him for any car.

Super easy!We wanted to finance a truck we saw online Friday evening and received the call Saturday morning of approval, they will work with you, I mean all situations ( believe coming from a less than perfect credit ) no judgments at all!Lee, (finance manager )is awesome and straightforward !Thank you again will definitely send friends and family over!

When I came to Bertera, I knew nothing about cars and buying cars since this is my very first time buying a car here in the US therefore I didnt know how to go about it. Hillary was more than friendly and so helpful throughout the whole process, reaching out with updates and made the Whole process very easy, no pressure. Id recommend her and can proudly say shes the best. And from the bottom of my heart,I say, ASANTE (swahili for)Thank you Hillary, thank you Bertera!!

Jake was patient, helpful and worked with me to find the vehicle I was looking for. I usually hate going through the process of buying a car but he made sure I was satisfied with what I was getting, If I could give 10 stars I would. If you’re looking for a vehicle go to Jake!

Thanks to the help of Hilary Sherwood I got my jeep wrangler. She is very kind and in all my questions she got answers, she very helpful in everything. I could say the best place to buy your car, I am very satisfied and happy Thank you! for all.

Darryl was very easy to work with and did a great job making sure that when i made a long trip out there everything was ready to go. Only giving 4 stars because of how long itll take to my get my car but was a very simple buying experience

It was easy and smooth to get the used car I was looking for. Good team to work with.

Great customer service at Bertera of West Springfield. Thank you to Igor for making the purchase of our new JEEP a pleasant and comfortable experience. We have been customers at Bertera for many years and repeat buyers with Igor. We highly recommend working with him. Aubrey in the finance office made the paperwork go smoothly and quickly. No stress. All around a great experience.

I posted a sterling review of these crooks months ago. All it took was a clutch I didn’t break, a wormy lying service tech and a finance manager that cares nothing of his customers to change my mind. Now I’m stuck paying for a part that should be covered under a warranty. I even asked them to pull the recorded call I had with the service tech so they could see he lied. Steer clear of this place I promise you it’ll be nothing but headaches.

. I went to the Bertera Chrysler Jeep dealership having done some homework about their new SUVs. Hillary suggested I test drive the model I was interested in and reconvene afterwards with my questions which I did. Hilary answered my questions clearly, honestly and put me at ease. She was not intimidated by my questions nor of those raised by . my sons who accompanied me.She was knowledgeable, her responses were clear, concise and thoughtful and she made certain that we were satisfied I left fulfilled and satisfied with the purchase of my 2021 Compass. Kudos to this young woman for making gains in the field of auto sales.

Best experience Ive had at a dealrship, ever. Carlos was phenomenal and straight forward. He was able to get me exactly what I was looking for. The team was extraordinary and I highly recommend them for anyone looking for an uncomplicated car buying process. They helped to review all the new technology in the car and made sure I was comfortable before leaving. Thank you all!

I never write reviews but Betera dodge service department deserves one. I went there with an issue from another dealership and was pretty upset, gave my them my keys and I went to the break room (they also have awesome espresso and coffee)next thing I know Dave Bonita came to me and straightened out the issue and saved me over $120. You always hear horror stories about dealership but not here they went way out of the way to fix my issue and save me $$$$$. Dave Bonita is awesome and because of him my family will only go here for service and buying vehicles, we are about40 minutes away but we’ll worth the drive. I hope Betera understands how great of an employee they have. Thanks again Dave Bonica

Five star rating is for Darryl. Bertera is lucky to have him. Not only very professional but understanding of what I was looking for. This is my second vehicle from Darryl and third from Bertera. Thank you very much.

I worked with Carlos Torres and was very pleased. He didnt waste my time with the back and forth nonsense, and got right to the bottom line. Very nice personality, he was a pleasure to work with!

Went in a Sunday found the car, put a deposit down and came in the following week to finalize paperwork to see they sold the car. Tried to get me into another car for more money. Not a good experience at all!

Carlos took the time to listen to what was comfortable and affordable for me, he had great customer service and made sure I was happy with what I received.He was extremely patient and well mannered!Thank you Carlos!

Great customer service! I recently purchased a 2021 Wrangler and worked with Igor Palgi. This is my first Wrangler and I literally had a list of questions, Igor took the time to not only explain but show me the difference in the safety features as well as some standard features/options. He did not pressure me in any way or try to sell me anything I did not need or want. Every time I have gone to the dealership all of the staff have been very friendly and helpful. If you’re in the market for something new or new to you I highly recommend Igor in sales. Thank you Igor!

I recently purchased a 2021 Wrangler Rubicon from Bertera.The sales department was extraordinary. Ben Cheney is the best in my book. He was there with me from start to finish.All my questions where answered personbly and professionally! Only the highest ranking and recommendationgoes to Bettera. All my business will be with them from now on. Thank you for everything Bertera! You are best! The jeep is fantastic!Tom Supinski

Helpful, courteous, and friendly service center and parts department.

Fast turnover. Pickup was smooth, and quick! Sales person Carlos Torres was excellent to work with. Concise and grateful for trusting Bertera for another vehicle.

Bertera was the first Jeep dealership that I visited. I then proceeded to “shop around” looking for the best deal. After four days of traveling Massachusetts and Connecticut, I ended up right back in West Springfield ... their deal could not be beat !!

Imagine rating 5 stars on a 9 grand service bill?!? But it’s true!!! Was driving in Mass from out of state when my classic Wrangler threw a rod!! Towed to Bertera and they were fantastic from the get-go! Allie and James were great with communication as we went through an engine swap with a new crate motor! They kept me informed and worked to keep my cost down as much as they could! A great service team at Bertera from the manager to the advisers to the the techs! Thank you Bertera!!!

This was the easiest dealership I have worked with. Ask for Treavon Morrison he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Was efficient but also made sure that everything was covered at the best price. I recommended anyone to go see I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Treavon Morrison was also very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. I had a great experience at Bertera Jeep. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership.

Nick was very helpful in getting me into my new Jeep Cherokee. I love the car and would recommend asking for Nick as he was super friendly, professional and made a stressful car shopping situation a lot more pleasant.

Benjamin was very helpful we want it a ram but non at the dealer that we like, he offer us to make one and pre order one he help us with the process and took what i like and what my husband like and we make it our own and we love our new ram with what we wanted thank you Benjamin we love our new truck!

Got my dream car and was help out by Carlos Torres was great translator to help my grandmother to understand with all the paperwork and everything. I will recommended anyone that is trying to get a car to go to Bertera. If need Spanish speaking ask for Carlos Torres.

Had a great experience with Ernesto. He was very professional and helpful thru out the process. I would highly recommend them.

Found a vehicle on Saturday and signed papers on Sunday with Benjamin Cheney. Amazing experience! He answered all our questions, made the numbers work exceeding expectations and even personally delivered the car on the following day. The process was probably the most seamless and fastest car buying experience I have ever had and their attention to detail was flawless. We will definitely we repeat customers.

Once again the people at Bertera have done a great job with the purchase of my new vehicle! Thank you salesman Darryl Wilson and the guys at the service department for accommodating me!

Ben was a good salesman. Kept me up-to-date every step of the way.

Hillary was great to work with in our purchase of a used vehicle. Was always there to help and answer questions. Everyone we talked to was nice and professional and, during these unusual times, adhered to the CDC Rules. Thank you Bertera for giving me one of my first good experiences with a Car Dealership.

Just picked up my 2021 Wrangler Rubicon, my third wrangler and 2nd in a row from Bertera. I had a great experience working with Chris and Carlos. They were both very professional and accommodating but also laid back and easy to talk to. I feel like I got a great deal and never felt any pressure to make a rushed decision or be pushed into something I didn’t want. I’ll be back for sure

One of the best vehicle purchasing experiences Ive had. Tim was incredible, from phone calls keeping me updated to the actual buying process. It was a no pressure no hassle day. The financial manger was very kind and informative and offered many options to protect our investment, all of which we never felt pressured which is very ice change from other dealers. They will definitely be getting our business again.

Wonderful people, friendly and professional staff. Got the job done.

The service department is a massive joke.. 1700 later they still are not able to diagnose the heat problem in my ram I ended up fixing it myself, all they do is guess what to replace let me save you some money and avoid this place at all cost.

I am so so happy with my new Jeep! Carlos made the process so easy and pleasant. He really went above and beyond to make sure all of my needs were met! Everyone else was equally as welcoming and exceeding my expectations! Highly recommend!

Hilary and Shanice were absolutely amazing, and beyond helpful. Shanice was so helpful on the phone, I explained to her that I had visited another dealership and they were trying to get me into something that I didn’t want. She told me to come in and that they would help. When I got there shanice was very welcoming and explained to me that Hilary was going to happen. Hilary took the time to listen to me and help me get into the car that I wanted. Hilary was very helpful and sweet. She is absolutely amazing and puts her clients needs first and takes the time to listen. I would recommend her and shanice anytime and bertera dealership for the good hospitality.

For the 5th time Ive had a stellar experience at Bertera Chrysler/Jeep. My salesman was Igor Palgi. He help me swtch from a 2017 Dodge Ram Sport to a new 2020 Jeep Grand Cherokee.

Update: after beginning to call them daily, I got my refund. Original review is below.The salesman and his manager were alright, but kept trying to get me to agree to a deal orally, without showing me the one sheet breakdown of what the offer would look like. After I refused, they finally gave me a print out of the offer. I told them I would consider, but I had to ask three times for them to return my car keys so that I could leave.Despite the way they treated me, I still wanted the car and it was a fairly good deal, I just had to think on it. So I left a $200 deposit that I was told would be refunded if I chose not to purchase the vehicle. Three weeks since I declined to purchase the vehicle, and I am still calling them and getting nowhere in terms of getting it back.

Shopped around dealers in the area and by far do they have the best costumer service and best deals around !!! Absolutely great no pressure environment and even better discounts ! Also top dollar for trades !! More than happy about my brand new 2021 Ram truck !!

Great experience buying from this group. Both Darryl and John Lewis were professional, communicative, delivered a super clean vehicle, and were just a pleasure to deal with. The financing piece handled by Chris was quick but thorough. I would recommend this group to anyone.

Very greatful and satisfied for the service received from Carlos Torres. Very attentive. Great customer service. It was a plus that he spoke spanish as well. Being treated like a friend or family member made it an easy choice to buy our vehicle at this location. The knowledge he had in his job was broad and I feel very satisfied with not just him but the Dealership. My best experience in a dealer, and he made it possible. I am recommending him to everyone and also the dealer. Thanks for everything Carlos.

PLEASE DO NOT WASTE YOUR TIME, MONEY AND PATIENCE. I BOUGHT A JEEP WRANGLER FROM THIS PLACE, FEW MONTHS LATER, RAINING/SNOW SEASON STARTED AND THE CAR GETS COMPLETELY WET INSIDE.I’VE BEEN TRYING TO CONTACT THEM OVER THE PAST 2 WEEKS AND THEY SAY THEY WILL CALL ME BACK, ETC. AND NOTHING HAS HAPPENED; SHAME ON YOU!

I had a wonderful experience leasing my 2019 Jeep Grand Cherokee from Bertera Chrystler Jeep Dodge Ram in West Springfield, MA. I usually do not go car shopping without my husband, but I had time and wanted to get an idea of how much the lease would be. From the moment I walked in, I was never treated any differently as a woman. Kory, Chris, and Lee are nothing short of professional and understanding. Even though there was a hick-up (on my other cars lease documents), it was handled patiently. I will not hesitate returning back for anything I need. And lastly my husband and I absolutely LOVE the Jeep Grand Cherokee - Altitude trim!

Michael was a great salesman. He stainless aimed to please and I cant be any more pleased about my purchase. Thank you Michael.Russell took care of a few spots that I thought werent going to come off the paint. Thank you Russell, great job!

Jake is new to the game but extremely friendly and followed through..Thanks Jake..

Excellent service and they helped us out in a dealer car. I recommend it, and the representative Carlos Torres offered us a good service and helped us a lot for us to get a car. thank you Bertera jeep.

Trae was a great sales guy. Needed the vehicle in a hurry. Trae came in his day off to make it happen.

Andre is rude the manager is rude they have no customer service skills I dont recommend this place at all and the forge documents and say you didnt want the recommended dealer services when they dont ask you dont waste your money dont get your car fixed with them they dont deserve your money. The service department makes the entire company look bad. Jay Lewis needs to pay his staff a visit. Terrible unacceptable service.

Got my 2019 Jeep Compass at Bertera. From the moment I walked in Carlos was very friendly and helpful. I am happy with my purchase!

I would never send anybody there for service they had my Jeep for 2 weeks they didn’t call they where very unprofessional it’s like they didn’t care because my Jeep was already paid for. There customers service is terrible this is just a bad place for service. I recommend no one goes there for service unless you wanna leave your car for weeks at a time and there are not gonna call to tell if it’s fixed or not. I had ride up there everyday for them to lie about working on it. Oh and yeah I was trying to do was get a key made so just imagine if I really needed service work don’t . PLEASE DO NOT GO HERE FOR SERVICE. to buy a car maybe but got nothing else

I would like to thank Jake in Internet Sales (Not Jake from State Farm ) for helping me get started on my journey to my new Jeep . Carlos for working with me on finding the right SUV I wanted a Jeep and he made it happen. Carlos was very polite and kept me informed thru the whole buying process and for helping me understand all the new features on my jeep . And finally a thank you to the Sales Manager . Thank You !

I wanted to hold off on writing a review till I had enough time with my car. I recently purchased a used 2017 Ram 1500 at Bertera and throughout the buying process, my sales representative Hilary, was very responsive and accommodating to my schedule. She worked with me to find the perfect car for my budget and we did ultimately find it. Now this is not to say there wasnt any hiccups along the road, with a process as expensive as buying a car their is going to be some time to wait and things that pop up but everything was instantly taken care of by Hilary and if she didnt know then she would find the answer for me. Thank you Bertera and thanks Hilary!

Ernesto has been nothing but helpful threw out this Whole process. Would recommend him to anybody who’s looking to bye a car.

Good place if you go you need to talk to Carlos torres

As usual, Carlos went above and beyond with helping us into our new vehicle.

Jake was a pleasure to work with and was very helpful with closing my purchase of an awesome 2021 Ram

Very nice staff, very expensive!!!

Dont bring your car here for service! My whole appointment from start to finish was a joke. I scheduled a 10:00am appointment for a recall, the letter I got stated that loaner cars are available with reservations. So when I scheduled my recall I asked to reserve a loaner car also, they stated they would have to transfer me to do that. After waiting on hold for the transfer the service department answers and tells me We cant reserve loaner cars, you can get one when you come for your appointment. Fine, but why does your letter and the first person I talked to say otherwise....So I get to the appointment and what do ya know they dont do loaner cars! They asked if I wanted to wait and I asked how long it would take I was told about 1 hour. I decided to take the shuttle they offer home instead of waiting in the waiting room with people who arent even wearing masks.As I am home two hours go by so I decided to call and ask if my car is done.. they said no one in service is available but they will call me right back. So I wait 45 minutes and call again, and I am RUDELY told no the cars not done we will call when its ready, bye.4 and a half hours later I call again and ask for a manager because this is getting ridiculous... but of course the managers not available at that time. I have things to do and was told it would only be an hour, thank god I am not waiting in that waiting room this whole time. Finally the car is done, we get there and the woman behind the desk says oh you dont need a ride I have to call and cancel the driver that we sent to pick you up. No one asked or told us someone was coming for us so the attitude was not necessary.She hands us our paper and keys and says we are all set, does not explain anything they they found in the multi point inspection.So I had to ask if that was even done. She states the axel seal leak is covered under your warranty but you need to schedule that and its an all day thing(apparently everything is an all day thing at this place). She didnt explain what that even was, or any of the other things on the list, or apologize for me waiting 4 and a half hours. Funny thing is I called a few weeks earlier to ask if I still had any type of warranty and was told no, everything expired.... yet today I do have a warranty..... this place makes no sense at all and their communication skills with each other and their customers is TERRIBLE.Waist of my whole day and this isnt even my first issue with the service department there.

Awesome experience! Hassle free no haggle best price up front. I email shopped every dealer in 50 miles and these guys had me in and out with the best price in no time flat! Thanks again

Drove 120 miles to W. Springfield, Ma. Bertera Chrysler Dodge, purchased a 2021 Ram, Limited, from Hilary Wood, great experience and deal, and the whole staff were very pleasant .

Carlos was very quick and went through the paperwork of purchasing anew vehicle easy. He was very knowledgeable and Evan one were very helpful throughout the whole process.

Showroom is very clean and organised. Staff was the best! Very friendly and helpful.

Buying a new vehicle can be a long stressful process but Darryl, Chris, Lee’s& John made the process very smooth & pleasant! Thank you to all of you!! It’s only the second day but I’m loving my jeep!! 😊

Darryl was one of the best customer service people I have ever met. He was able to help me maneuver the car buying process without any negativity to my financial situation. He did a great job!! Thanks again! I will see them for my future car purchases! Again Thanks Darryl