user
USA Medical Supply
340 Memorial Ave, West Springfield, MA 01089, United States
Appearance
USA Medical Supply
Comments
Wi
Review №1

Only place I was able to find scrubs that fit! Being a petite male it makes hard to find actual bottoms that fit on the spot. Also, very affordable! Highly suggest anyone to stop by and look at their selection. Staff was also very helpful.

Pa
Review №2

This is a great place to buy all your medical needs and the uniform prices cant be beat. I highly recommend this place. Run dont walk to get your medical needs.

Cr
Review №3

Beautiful store, Friendly/Helpful staff & affordable/fashionable scrubs 👍🏾👍🏾

Ad
Review №4

As a tall lady it is really hard to find tall scrub pants in person. They have a great selection and very friendly staff! It’s nice to know that I can try on pants vs. buying them blindly!

Ca
Review №5

Absolutely the best customer service! Monica helped me find the perfect pair of scrubs! Great selection of scrubs as well!

Ma
Review №6

This place is wonderful. The prices are great and customer service was also great. Will return to buy more uniforms.

Ya
Review №7

Was really good experience found everything and good clearance

Ca
Review №8

I have purchased my CPAP supplies from USA Medical for years. I really appreciate that owners Rich and Monica are both Respiratory Therapists and know their business. NOW THEY SELL SCRUBS!!! I love the wonderful and varied selection of nursing scrubs. So much to choose from! Monica was great helping me find the right sizes. Love my new royal blues! Thank you USA Medical!

Gi
Review №9

Great selection of uniforms and customer service was fantastic!!

Me
Review №10

Great store for uniforms! Awesome selection and great prices! Will definitely be coming here again!

Va
Review №11

Awesome deals and the service is great! Will definitely be back. Huge selection of scrubs to choose from.

As
Review №12

Great customer service, lots of help. Definitely will return here to shop.

L
Review №13

This store is very clean and organize. Staff is very helpful and friendly. Definitely going back!

Ja
Review №14

Awesome selection of scrubs and great prices. The sales associates were very helpful also

Vi
Review №15

Great customer service and a very organized and clean store! Happy to have another one in the area!

Ja
Review №16

Here I am once again writing a 5 star review for USA MEDICAL SUPPLY. My cpap is part of the recall and having no response from Phillips, I turned to you for help. Once again, you came through for me. Special thanks to Rick for all his help.A great company with extraordinary employees.

Iz
Review №17

They had a huge rack for $10 tops super cute and lots of different scrubs to choose from. I’ll be back!

Sa
Review №18

Huge selection to choose from with so many styles and affordable prices! Definitely will be back!

Je
Review №19

Great staff! The store offers great prices, and a wide range of scrub brands!

Mi
Review №20

Great experience in store! and great deals! I recommend!

Al
Review №21

They had a really good selection of scrubs and the staff was incredibly polite and helpful.

Lo
Review №22

Most amazing selection of scrubs in western mass hands down ! ❤️

Is
Review №23

Great customer service. Place is very clean and organized.

an
Review №24

Awesome scrub selection. Nice staff

Ta
Review №25

Great customer service and they were very helpful.

Ga
Review №26

Great selection of scrubs and the employees are very helpful.

Co
Review №27

Finding scrubs for work has been a hassle until I came here. Found everything I needed and more. Highly recommend!!

Ly
Review №28

Great selection, even better prices, friendly customer service!!!

Ro
Review №29

HAD A GREAT EXPERIENCE AND THE UNIFORMS ARE BEAUTIFUL..BOUGHT ME SOME TOPS....FOR GREAT PRICE. GO CHECK THEM OUT!❤

Sh
Review №30

Wonderful customer service highly recommended and will definitely be returning !!!

Na
Review №31

Device is wonderful!! Price are great! Friendly staff!

Li
Review №32

Great inventory and super friendly employees!! Will shop here again.

Na
Review №33

Awesome customer service and a great selection in scrubs.

Ju
Review №34

Great selection and even better customer service!!

La
Review №35

Store clean, staff very nice and welcoming.

Be
Review №36

Nice to have another uniform store in the area! Kind service!

Ba
Review №37

Great folks,very helpful.We’ll be back!

Je
Review №38

I cannot speak to the brick and mortar store, but my recent online buying experience was not good. I purchased a new face mask for my BiPAP machine. While the product did say in the description that it required a prescription, I was able to complete the purchase process without one...I kept waiting for it to prompt me to provide some kind details, but it never happened. The purchase was completed and I received an email confirmation that simply stated were getting your order ready to be shipped. We will notify you when it has been sent. I figured maybe someone would follow up the next day. One week later, I simply receive another email stating that my order has been refunded. No other details in that email either, just here is your money back. I email the info@ email address listed on their site to try and figure out why my order was refunded. I get a somewhat condescending email in return that simply asks Did you give us a prescription? Well no, I did not, but I was never made aware what I needed to do. I am not about to just willy nilly start emailing my medical history around. A CPAP prescription is not just written on a sticky note like you get filled at the pharmacy. What do I need to show them? How do I need to supply it? Is a picture in an email okay, or does it need to be old style faxed? I was never provided any instructions or made aware in any way they needed more info from me until the order was just refunded without details. I am thankful that this was simply a replacement face mask and not something possibly more serious or necessary. I found the user experience of their website to be bad, and I found their automatic emails to be bad and not provide the proper instructions or information. When I pointed this out to them in my email response, they simply replied with Says it in the description. Thanks. I submit a screenshot of the entire product page that I ordered from and I challenge anyone to find instructions on submitting a prescription OTHER than where it says Needs Prescription I admit it says that, but again, what am I supposed to do? I have found whoever is responsible for customer service to be curt and rude. I suggest people take their business elsewhere.

Ca
Review №39

Friendly staff, great selection of scrubs

To
Review №40

Monica and Cinnamon are awesome. I wish I had more medical problems so I could shop here more often. 🤣Seriously though, great service, amazing selection. I travel an hour to come here when I need something. Worth the trip!!Yes, ‘Cinnamon’ is a song by Hayley Williams. Yes, I was humming that song to myself when I walked in the door. All of that is true. 😊

Iz
Review №41

Good selection and nice customer service

Da
Review №42

I had to get stair lift installed in less than a week, USA team was able to come in and measure on a Thursday and installed on a Friday. I am renting, as hoping for speedy recovery, but nice to know that my father can safely go up/down stairs and maintain his independence.

Sh
Review №43

Highly do not recommend, I visited this place a few days ago and as I was shopping, it was so humid, the air conditioner was not working, seconds later as I’m shopping in the aisle I witness a chipmunk jump out at another shopper and management seemed not to care, didn’t really do much about the situation, just laughed it off as if this happens on a regular.

Di
Review №44

Very helpful staff and good selection of scrubs to choose from now!

Do
Review №45

Very friendly staff... great huge selection!!!

Am
Review №46

Very nice friendly and helpful staff

Le
Review №47

They are my go to place for CPAP.Excellent folks to work with very knowledgeable.I would highly recommend viewing their YouTube Videos.Great job keep them coming, knowledge is power!!

Ch
Review №48

Great place and great people to deal with. Answered all my questions and were very professional and courteous. Free hand sanitizer with each purchase also. Definitely would recommend shopping here.

An
Review №49

Awesome place for medical needs and for scrubs

Li
Review №50

Staff friendly and helpful!

Ch
Review №51

Very friendly and i found what i needed right away!👍

An
Review №52

This place is amazing! Prices are very reasonable! The customer service is outstanding. Everyone is so helpful! Thank you so much!

De
Review №53

Great service. Monica worked with us to find the best prices for our supplies. She was very accommodating and friendly.

Ma
Review №54

I purchased a knee scooter for my wife. They took the time to get everything dialed in for me. Also showed me any adjustments needed to get wife set up. Even threw in a free bottle of hand sanitizer. Pleasant people to work with.

Re
Review №55

Great staff!! Vrey helpful

Ti
Review №56

Very nice service

Ca
Review №57

USA Medical Supply was absolutely amazing! They took the time to get me fitted and show me how to put on my compression stockings! They also treated me great!!! Highly recommended!!!

Ni
Review №58

Great clothing and services

Pa
Review №59

Excellent Service and product knowledges. Thank you to the staff and therapist for their patience and teaching.I will sleep well tonight!!!!!

Fr
Review №60

Based on my very positive recent experience, I highly recommend USA Medical Supply if you are considering purchasing a Golden Lift Chair.When I first called and spoke with Natalie, she radiated warmth and expressed interest in making sure that all of my initial questions were answered.I visited the store and worked with Cinnamon to review the wide array of chairs in stock and held one for purchase. Based on Cinnamons recommendation I then brought my 97-year- old father back to the store to try several different styles and sizes. That wonderful advice and Cinnamons patient explanation of the features and dimensions of well over a half dozen chairs made all the difference. My father ended up purchasing a tall lift chair that fit him well - rather than the one I would have chosen!I was also very impressed with the stores Covid-19 precautions including greeting us at the locked entry door, having hand sanitizer as we entered, and using alcohol to clean the credit card reader when we purchased the lift chair. Kudos for a well-run store!

Le
Review №61

I went to USA Medical Supply today and purchased a Portable Power Station for my CPAP machine. Monica waited on me, she was very knowledgeable and pleasant. I have been coming here for 10 years and always a pleasure to do business with them.

Do
Review №62

Great Inventory, professional customer service. And all-around good quick experience

Mi
Review №63

Outstanding staff very knowledgeable! I know very little about cpap devices and they steered me in the right direction. Thank you and highly recommend.

Ca
Review №64

Awesome service! Came in and found everything we needed.... Products are reasonable price!Cassie

Di
Review №65

They had a wide range of CPAP masks that were affordable. Monica helped me and was very helpful with guiding me to one that would best meet my needs.

Cl
Review №66

Really good service! Found everything I needed very quick and easily with professional service.

Mi
Review №67

Great service and they had just what I needed!! I needed new CPAP items and the staff was super helpful.

Ly
Review №68

Great service, very helpful. As a returning customer and a senior, appreciate excellent service.

Pa
Review №69

The people were exceptional and had everything in stock. They also are open on Saturday which worked out well as we discovered a hole in the cpap tubing in a Saturday morning.

gi
Review №70

Excellent customer service, and affordable prices.

Br
Review №71

Very friendly and helpful staff. Well stocked and knowledgeable.

da
Review №72

Monica was very professional and helpful. Excellent service

Se
Review №73

Great service and helped me with getting the right compression socks I needed.

Se
Review №74

Found a local place to buy my Cpap supplies. Prices are super competitive and find often less than Amazon. They helped me with my ResMed supplies and my SoClean. Previously I was overpaying thru Apria health. So glad I found this store. Paying for medical supplies isn’t fun but I couldn’t sleep without my Cpap and this store has been a lifesaver.

ja
Review №75

Great service and really help full great team.

An
Review №76

Great service, great products, awesome, knowledgeable staff. Highly recommend.

Jo
Review №77

Excellent Service..Attentive and Knowlegable Staff.Will come back again!!!

Pe
Review №78

Great costumer service right up until closing, graciously waited for me, which I greatly appreciated!!

Ma
Review №79

Highly recommend

Ma
Review №80

Awesome service, very knowledgeable staff to assists you!

Kr
Review №81

My family and I went to Rich for a hospital bed for my mom. We needed it in a hurry as she was getting released from the hospital. He had one delivered to us and set up in a day. Great people...great company! Would highly recommend to everyone.

Au
Review №82

My wife and I had an excellent experience today at your store buying a pair of compression stockings for me because of your sales associate S. Monica.As is required, she first took measurements to ensure the stockings fit properly.But then she took the additional step of showing my wife and me the various ways of putting them on, which, with compression stockings, is half the battle.S. Monica was thorough, knowledgeable, and pleasant, and a credit to your store.

Kr
Review №83

Very polite and informative. I will return again!

Ju
Review №84

Very good to excellent service when ever I come here. Alina personality plus.

MR
Review №85

Great stores has the majority of items your are searching for.

Ch
Review №86

A family member just went to Footit after poor service from a local competitor. Footit was recommended by a friend. The service from Rich and the staff was terrific. Very knowledgeable & helpful. Spent time to explain all the options. Got everything needed very quickly. So glad to make the switch. Have informed the sleep center to use Footit now instead.

Ke
Review №87

The staff was helpful and friendly. Monica was a super associate.

Co
Review №88

Polite and kind associates willing to help and knowledgeable of product. Will be back soon!

Wi
Review №89

Knowledgeable staff, great selection of products and service, good value

Sk
Review №90

Great service and advice. Had everything I needed

Ca
Review №91

Nice, friendly, professional staff. Helped me with my needs for the compression stockings I needed. Also, helped me with the timeliness of insurance payments. Its good to go to a place where they are on top of things and will walk you through it all. I appreciate that.

Ju
Review №92

Great customer service. Friendly staff.

Ph
Review №93

Very knowledgeable and friendly staff. Store is very clean and always has what I need in stock.

Jo
Review №94

Always friendly service, very helpful.

Ma
Review №95

Great staff, very helpful. Great people.

Ri
Review №96

My shipment of medical supplies was lost. The provider was too slow in sending me another shipment (time was tight as I was traveling). I went to Footit and was able to get all my missing supplies. The staff was wonderful - patient and helpful. I highly recommend Footit!!

E
Review №97

Friendly staff, and they always have what I need!

An
Review №98

I had a great experience buying a new travel CPAP device this morning at Footit. Richard explained everything well. Everything went smoothly. Very knowledgeable and helpful. I would definitely recommend them to anyone needing their services.

Ju
Review №99

Wonderful staff here! Lee and Rich are very thoughtful and helpful. They genuine want you to feel better and are there to help as best they can! Highly recommend this medical store to everyone! Excellent service!!! Great equipment! Big selections, good prices.

Ka
Review №100

Very helpful staff, great experience!

Information
100 Photos
100 Comments
4.8 Rating
  • Address:340 Memorial Ave, West Springfield, MA 01089, United States
  • Site:https://usamedicalsupply.com/
  • Phone:+1 413-733-7843
Categories
  • Motor scooter dealer
  • Disability equipment supplier
  • Hospital equipment and supplies
  • Medical equipment manufacturer
  • Medical equipment supplier
  • Mobility equipment supplier
  • Medical supply store
  • Scooter rental service
  • Sleep clinic
  • Wheelchair store
Working hours
  • Monday:Closed
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–2PM
From the business
  • Identifies as women-led:Yes
Service options
  • Curbside pickup:Yes
  • Online care:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations