Salesperson Ed Renee out of the Carle Place Store took much time, showing us all of our options . We had previously visited numerous other stores and no one explained the options available.We purchased a wonderful outdoor set that upon arrival surpassed our expectations.We would highly recommend that anyone interested in great quality, fairly priced outdoor furniture shop here and ask for Ed .You will not be disappointed.

I absolutely am thrilled with my saleswoman! Amazing, accommodating, pleasant and always available to help with multiple orders of mine! I purchased an outdoor dinette set, 10 chairs, umbrella and couch set with a glass table. I called and emailed and was taken care of immediately. Also, the manager made adjustments because of the additional sales going on. I had my first Fortunoff set 30 years ago and it’s still beautiful. On to the next one! Thank you Fortunoff! 👏👏👏 here’s to the next 30!

Sales staff knowledgeable and extremely nice. Did not wait long for help. Found items we needed, purchased…in and out of store in less than 1/2 hr.Very pleased with the experience.

We did go at an off time, but the service was excellent. The selection was very good too. Very pleased with the experience. Cant wait to get my furniture!!

Excellent experience. Very knowledgeable staff

The Westbury Store is fantastic and the staff is excellent!! Plenty to choose from and the sales associates are always willing to ensure you get the products you want. Shopping at the Westbury store is a MUST if you’re in the market for anything from the Fortunoff Backyard Store

Louise, the salesperson that helped me was wonderful! She was patient and very helpful!!

Had a great experience as always shopping at Fortunoff’s. Ask for Eddie....extremely professional & knowledgeable!Update 7/27/21Returned to the store because of a delivery issue. Eddie took cate of everything! Love Fortunoff!

We are so excited to receive our 7 piece outdoor dining set. Toby was so wonderful to deal with!

Thank you very much to Joy Feldman for great customer service that is going above and beyond !!!

I’ve been looking for an outdoor wicker set in Grey for the past year and when I heard that there was a sale at Fortunenoff in Westbury I went there and the most amazing professional and courteous sales man by the name of Jay Kessler helped me make my decision without any pressure and the experience today was very successful and I was so happy ! Jay was knowledgeable and a real terrific salesman !I can’t wait to get my new outdoor furniture!

I purchased tabletop fuel torches which seem to be great quality. They are all metal and match my outdoor furniture decor. They had a nice variety of outdoor furniture, umbrellas, gazebos etc. A bit on the pricey side.

I had a great purchase experience recently at the Westbury store. My sales person Karen was extremely courteous, knowledgeable and helpful. Hopefully, my delivery experience will exceed expectations as well.

Great selection, fast, convenient. I only wish they would bring back the Fortunoff home store

Good sales experience. Karen was great

Nice items, but after walking up to a number of representatives, no one was available to assist us. We figured it was because they had minimal staff and it was the last day of their Easter Sale. We took photos of what we wanted and left. We will try again during the Memorial Day sale.Update: We called about a week ago regarding the same items we saw in the store during the Easter sale. We attempted to try to speak to a sales person on the phone to complete our order. We were told all of the sales people on the floor were busy and they would take our name and number so someone could call us back a little later. Its been a week since that call and not one person has called us. The customer service at this place is horrendous.

Great sales person. Joy was knowledgeable and took all the necessary time to explain each set and all options. A great experience.

Very large selection of quality outdoor furniture! Wicker, metal, chairs, sofas and tables! Plenty to choose from. Great service!

Amazing experience with Sue, she was knowledgeable about the various outdoor furniture offerings and a pleasure to work with. We look forward to working with her again soon!

A very friendly and knowledgeable saleswoman, Susan M. who was not aggressive or pushy at all. Just helpful! We had a very pleasant experience here and without hesitation would recommend others to shop here. There is quality merchandise here that is not inexpensive-the sales and clearance items tend to be the best deals! We are thrilled with our purchase!

My wife and I had a great experience with Fortunoff backyard store. Luise was a extremely helpful, and knowledgeable

We just had terrace furniture delivered today that had been ordered at the Labor Day Sale. The communication was clear, they were very efficient. They told us yesterday our delivery window was between 2 and 6 PM, the furniture was on our terrace by 2:20. We were able to hop in the car and run out to the Backyard Store on Old Country Rd. to buy a furniture cover. Our furniture is winterized and user ready for spring. Everything worked out very well

I bought the cutest Christmas statues and ornaments for the outdoors. The lighting and colors are brilliant and I have received so many compliments on them. I will go back again to get a few more.

Delivery experience was poor.Sales person is trying to make it rightNo idea how to work the furniture because of poor delivery no instructions no booklet no attachment which oftentimes explains things. Spent several thousand dollars this shouldn’t happen

Always a pleasure to shop here. Everyone is so helpful and goes out of their way! We especially appreciate the quality friendly service from Barbara! She’s helped us for many years on outdoor and Christmas needs.

I wondered the store over 10 minutes and no one asked to help me. Even after I was trying to balance numerous cushions while walking to the register, no one helped me! By the way, numerous sales people were available, but they were viewing an online video as a group.

I liked shopping there they had a large variety of patio sets and they were helpful in making a selection.

Very nice experience! Went looking,no pressure sales at all! Our salesperson Theresa was great!

Suzanne M. provided us a wonderful experience when we purchased our outdoor patio set. Our starter set was purchased at a great price and she gave us attentive and caring customer service.

Theres nothing there. Nothing that makes sense anyway. Just give it up until next season 😩

Fortunoff has a great variety of products. Well made and lots of fairly priced items.

The sales associate Joy at the Roosevelt field location was extremely helpful and honest.

Great experience! Karen was very helpful!

Rodney was a great salesperson! He is knowledgeable, helpful and cheery! Great experience!

Too expensive and no delivery until September unbelievable we need a patio set for the summer not the fall lol

Very friendly service. Know the products well.

Great place to buy anything for the back yard.

We loved the selection of patio furniture in the store, however we were very disappointed that we will have to wait for the delivery until the end of summer.

Very helpful there and we bought great outdoor furniture

We were very pleasantly surprised by the attention we received. We wanted to return a table almost 3 years after we purchased it due to peeling. No problem! They are replacing it with a bigger table of our choice at no extra charge. That is taking care of customers I don’t often see!

Amazing customer service from Anthony. I understand that during these times it has been difficult to place order through phone and everyone is doing they best. Anthony took my order promptly, help us save money, set up fast delivery and overall made my experience run smoothly. Thank you very much. We will be referring him and Fortunoff to all our friends and family.

We have been shopping for backyard furniture for a while. Walked into the fortunoff backyard store with no expectation to buy. But, instantly fell in love with a piece. But, it was pricey, so needed to be sureJoy was a great help. She was incredibly patient, since we kept going back and forth.She seemed very sincere in her advice.She worked with us in getting the right piecesWe made the purchase. But, when we got home, we realized couple of pieces were too big for the arrangement we had in mind.Called Joy and she was extremely helpful in allowing us to add and subtract pieces to our satisfaction.A great experience so far.Looking forward to receiving our furniture in about a month. Stay tuned for updates...

This location has almost too many choices. The staff was helpful but not overbearing.

I know just where to come for my Christmas decorations needs and ideas. I’ve been coming here for years. Yesterday I bought the cutest Christmas mask 💜

Rodney and Theresa were both very professional and extremely helpful and patient with me. I made several changes to my order and method of payment. They handled it all perfectly. I also showed up right before closing twice because I got stuck at work and they all worked together to process everything. I can’t say enough about them and the manager that was involved.I love the quality and selection at the store. It’s true what they say ... “You get what you pay for”.I bought a wicker set from Fortunoff’s in 2002 and it still looks fabulous. I’m sure my new set will look great after 18 years as well.

Very nice shopping experience. Our sales lady Joy was very knowledgeable, courteous and gave us our space to look around and shop. Joy broke down all of our costs and set up delivery right away for us.

Karen knowledge helped us find what we needed. Thanks

Saleswoman Karen Burns was very helpful and we are very happy with our set. The delivery men were the best. They arrived on time, wearing masks and gloves, set up everything perfectly and took away all of the packing materials. Very professional.

Most ot the merchandise is backordered

Karen was extremely friendly, helpful and honest.

Excellent service. That’s why I shop here. I was going to do it on line but I had questions that were answered right away and I made the purchase over the phone.

Great service, good prices.

Great service - wanted to get a Christmas tree at the sale - associate was very knowledgeable and helpful!

We were very satisfied with this buying experience At Fortunoff. The salesperson was very knowledgeable about the product& the delivery information.We would definitely recommend your store to all our friends

Rodney was great, not push very helpful

The sales personnel were great. They took the time to make sure I was pleased with my purchase. They had a good selection of Christmas items, but maybe because it was laid out differently this year, the inventory seemed less than last year. I preferred the layout last year. I would recommend going there if you’re in need of Christmas items.

Wonderful service from beginning to end!!! Our sales representative Karen Barnes at the Westbury, Long Island, NY Location was exceptional. We went to this store 3 times in two weeks and requested her to assist us each time. She researched what we were looking for each and gave us great suggestions and we’re happy with our purchase and looking forward to the reminder of our items to be delivered!!Thanks Karen!!

Great service and delivery reminder is good

Excellent service and great products!

Bibi the sales women was excellent. She has very good Customer service experience.

Excellent customer service Barbara was fantastic as well as the rest of the girls I got there at 7:00pm and they completed everything in an hour thank you fortunoffs girls fabulous can’t wait till I get my delivery

My husband Anthony and I are so happy we decided to go to the Backyard Store in Westbury. We had the absolute pleasure to work with Joy in helping us choose the best purchase for our needs. Joy was extremely professional, knowledgeable and patient. She answered any questions we may have had and was extremely thorough in explaining product details. We are very happy with our new outdoor patio seating and look forward to enjoying it for many years to come. We would recommend shopping here. Ask for Joy! She is amazing to work with!Anthony and Bernadette Loguercio

We purchased an Outdoor Seating set (7pc) at the Westbury Location during the grand opening sale. Showroom was bright and well organized. Our Sales person, Joy F., was a pleasure to deal with. She was well informed about product, very personable, very helpful mix/matching the various pieces and finalizing the sale. We delayed delivery, no problem. We would highly recommend to those looking for outdoor furniture.

When I called regarding a specific item and flash sale Karen who works at Westbury took care of me perfectly!

Sales lady Joy Feldman was excellent! She was knowledgeable, friendly and helpful without being pushy!

They were as always professional and great.

Excellent & courteous service much appreciated

Great selection. We found exactly what we wanted. Helpful staff.

Amazing products, amazing service and amazing prices.Thank you Karen - you are the best!

Excellent selection, quality and pricing. Our sales representative, Karen, is amazing. She was knowledgeable, professional and responsive to all of our questions. She guided us to the proper furniture for our specific needs.We now have beautiful and comfortable outdoor seating and dining areas.Thank you!

JOY FELDMAN is the best!! She spent so much time with me, answered all of my questions, helped me think through various options, and through it all, her warm, kind and patient demeanor was clearly evident in her character. What touched me the most is that Joy refused to take any credit for the sale. I went in the store earlier in the season and had another salesperson’s business card (she wasoff today). With all the time Joy spent with me, I insisted that she deserved the sale. She kindly refused. Then I insisted that she at least split the sale. Again she kindly refused. I couldn’t believe it. In this world we live in, where every man is for himself, Joy was all about being part of a team and refused my countless requests to get credit for the sale. I just couldn’t believe that for someone who was not getting any credit for a sale, would spend as much time and care as Joy did - with a beautiful and kind smile the whole time. It was both heartwarming and refreshing. As a consumer I sincerely appreciated such an amazing example of selfless work ethic. Thank you, Joy!!!!

Helpful, but not pushy sales help. Pleasant shopping experience.

The salespeople and delivery men were very polite and kind. They were attentive to our needs.

Received damage furniture waiting a month for replacement still waiting not paying bill till I get my furniture in tack or I will cancel order

Great product...Great price...

Staff was fantastic and took such great care of us during the visit to the store. Wonderful experience. I visited 2 locations on Long Island and both experiences were 5 stars.

Made an appointment by phone and was assigned a salesperson and time to arrive. Everyone wore face masks and the store was not crowded. Found a beautiful outdoor set for our backyard and was very pleased with the service.

My saleswoman, Barbara, was helpful, patient, knew the merchandise and pleasant to deal with. The delivery of the chaise lounge was on time and the men who assembled it were respectful and polite.

Looking for a 10 x 13 Umbrella. Went to Lake Grove and was told none in the system and no idea if and when they would be ordered, Was told that Westbury might have a floor model. Bebe on the phone was useless, but fortunately passed the phone to Karen who was a Superstar! Karen found the floor model which was the last one of its kind in all of the world of Fortunoff, and it was still in the box (a.k.a. NEW)!. She patiently waited while Citibank (horrible bank service) kept declining my card. She had the umbrella on a dolly ready for me when I showed up. Kudos to Karen for great customer service while all other business are using COVID-19 as an excuse for poor customer service.

A large variety of outdoor furniture on display and knowledgeable staff. They could have had a few more salespersons on the floor, it took a while for one to be available.

We were pleased with the choices of umbrellas for our dining set. The Fourth of July sale allowed us to save a big chunk of money which made us very happy. The umbrella also tilted which is great!

Excellent service and excellent selection

Good selections but somewhat overpriced.

I picked out a beautiful Christmas tree. Your staff were very helpful. My last tree was also purchased at Fortunoff about 10 years ago. It lasted this long.

Great service. Order ready as promised. Curbside pickup worked flawlessly.

Best place to shop for Christmas trees, ornaments and decorations. Loved getting a bonus $50 worth of free ornaments-- and love our tree!

Great customer service and can’t beat the quality!

Amazing service and recall on the part of sales associate Teresa C., whod helped me months before. I called to make an additional purchase and she was completely and instantly all over my request, special ordering item, which was no longer in stock at Westbury store, and arranging shipment. Highly recommend!

Was directed by Customer Service Department to call Westbury Store directly to place my order, as I was having difficulty placing order online to receive advertised discounts. Was directed to Westbury Store, where employees were rude, nasty, argumentative, and disrespectful to me. They didn’t seem to understand I was the customer and wanted to spend my money for advertised online sale items. They begrudgingly agreed to call Customer Service themselves on my behalf and after they did so, I received all online advertised discounts Customer Service stated I was entitled to, but Westbury Store Staff were beyond unpleasant, angry, rude, disrespectful, and created a lengthy unpleasant negative shopping experience for me. Customer Service validated all discounts for me and Westbury Store staff then placed my, again, begrudgingly so, and only because of Customer Service Interventions. Too much work to shop and enjoy!Altogether a totally negative and frustrating shopping experience while placing a $1000.00 plus order which took hours to do and was beyond disappointing. I am used to coming away from a Fortunoffs shopping experience happy and well beyond satisfied. Clearly those days are gone. Manager and staff at Fortunoffs Westbury don’t seem to value a customer, a sale, or customer loyalty. Let’s see how that works for them going forward. I will not return to Fortunoff’s anymore. Lots of other options out there now. I was just loyal. I learned a lot today about Fortunoffs Westbury and glad I had the time to do so. I’ll spread the word.

My sales lady SUSANA MOSS was very helpful kind and knowledgeable. it was a pleasure working with her.

The staff was kind and courteous, but I was disappointed that Fortunoff would not stand behind the product it sells. I purchased a complete outdoor table set with seating for 10 and an umbrella 10 months ago. In less then a year, the pole for the umbrella bent. instead of replacing the pole, I was told that I needed to place a special order, pay for the pole, and no one could tell me when I could expect the pole to be delivered. Furthermore, instead of having the poles sent directly to my home, I was told that I would need to pick it up from the store unless I wanted to pay an addition amount for shipping.

Set of patio chairs became moldy during second season. Art Daley submitted a warranty claim on my behalf. Despite claim being originally declined by the manufacturer, Art persisted on our behalf and got me a full exchange for a new set of chairs at no cost. Quick and no hassle service was much appreciated

We spent quite some time in the showroom as there are many styles of furniture to peruse. We did shop at the end of season, so once we selected our set, the stock was limited. Our sales associate was helpful, but no intrusive. She would bring the chair that we liked to other sets, since the matching table was unavailable in the size we needed. She was amazing! Never once, did we feel we were a bother or annoying and we were having trouble finding a set we both liked. WE left very happy with our selection and delivery was scheduled within the week. (I would have dinged them a star for availability, but the lack of stock is expected at the end of season.)

Excellent service combined with professional and courteous staff!

Our Salesman Jay was Great! He guided us through all the products we were interested in. He gave us his personal experiences with the furniture and tables as well as what he sees. We can’t wait to receive our order! Thank you!

We loved it. My mother asked us to bring her here to buy a backyard dining set. The saleswoman was so perfect and got us the best deals she could. Will be going back in the near future.

We had a wonderful experience at the Westbury Backyard Store today! Suzanne was extremely helpful, patient and professional. She helped us chose a beautiful dining set for our new patio. I highly recommend this store and Suzanne.

Been shopping with Karen for years. She is amazing and love her service. She is absolutely awesome. Great service with a smile.

We purchased a tree very nice BUT you cannot put a tree topper or angel on it makes no sense especially the amount of money you pay for it

BUYER BEWARE! Absolute worst customer service! The quality of product has significantly declined. They do not stand behind their products. I purchased an umbrella less than 2 months ago ...a defective umbrella that cracked and nearly hit my son. The customer service representative was not helpful and the store manager did nothing. I had been a customer for 20 years but no longer.