There good at what they know and knowledgeable with parts

An auto parts store is supposed to be there for you. It’s supposed to be convenient. This location is located on Main St of a town. There is literally no reason for this location to close at 7pm. There are multiple other Napa locations that do not close this early. Also, of all the auto parts stores, this closing time is the earliest.I’ll put it this way...If the customer service wasn’t excellentIf the parts weren’t exceptionalIf they ever did really anything to even upset me a little....I would stop going simply on the principle that YOUR CAR CAN BREAK AT ANY TIME and they close their store right near the end of rush hour. People literally aren’t even home from work yet and this place is closing it’s doors. Ridiculous.

Ive been there twice. The counter guys have aways been helpful, and have always gotten the proper parts.

Came in for a line for my truck. When I entered the store the only one available was the manager. He begrudgingly looked up from his cell phone which he was playing with and seemed put out and annoyed at my presence from the start at a level that was something Ive never encountered in any customer service. The thread on the line I bought from them originally didnt index with my vehicle - which was no problem. The manager would not even look at the fitting when I asked for his advice on what kind of thread it was, and where I could potentially get an adapter. Just replied with theres no way for me to figure it out. Really? Two minutes of me searching on the auto parts directory showed me the thread size. Incredibly unhelpful and rude. He just wanted me to leave so he could continue playing on his phone. I will not be patronizing this store again and I will be letting everyone I know to avoid this location.

Lowest price oil in town at $2.29 a quart for conventional oil you cant beat it

Great customer service, had the product in store, got us in and out and the truck working in no time!

Ask for Jeff he is the best there is. In my opinion napa has better parts than the competition. I frequent this location and my only real complaint is the managers come and go like the seasons. I have no idea why Jeff is not the manager, Im fairly sure he runs that place anyway. I have large vehicles and heavy equipment and they are usually able to get me the parts i need.

You know what NAPA is. What makes this place great is the manager. Super helpful every time I go in. There is one employee Id avoid but usually a great experience.

For the most part always have what you need, I work on a lot of different things, if I need something oddball they are not above telling who might have it if they dont. The staff is easily above par for your auto parts store these days, and they still have a few guys who can say well the book doesnt say it and still go grab you the right thing, people forget how valuable that is. Just to defend the comment that states that they are rude, I have not seen them be rude once. I have asked them plenty of PITA questions without any grief. Their stock is a little different than the NAPAs that I grew up with in southern Ohio, more automotive, and less industrial and Semi parts, but its not their market, and they will get it. Gary always does a great Job.

Bought some parts and went out to my car and it would not start. Went back in and explained what was happening. Anf the store manager seemed put out that I asked for help to see it was the battery. After checking the battery he said it was fine and just walked back in. Would have expected an auto parts store to be a little more help. Waiting for the tow truck he walks be me again to get his lunch and does not acknowledge me or anything. Wont be coming back here again

Not the friendliest staff but they do have great quality parts in stock when you need them.

They have what i was looking for my SUV

Jeff was a great help today. He has worked there over 20 years and knows his parts and has excellent customer skills.

Napa has a good selection of parts for farm and equipment. This store is particularly clean and tidy.

The sales associate was very friendly, knowledgeable, and helpful. Would definitely return for future purchases.

I always feel like they are more geared for helping repair shops than customers. I go here partly because of the fact that repair shops trust them even though their service is not the best.

Good prices, but dont get anything shipped. Ordered a k & n cold air intake kit, took forever to recieve.

Cause I work there

Napa sucks I recently bought 230 dollars worth of head gasket kit paid cash and after finding out I threw a rod I needed to buy a block they wouldn’t return the parts because I paid cash basically told me I was crewed. So I said what if I bought a battery to get less cash back they told me they don’t carry money in the store. Now how is it Napa will except my cash payment but can’t return cash money. Plus we all know Napa is more expensive but we go there for service and better parts but when service goes out the window might as well go to advance or autozone. I could understand if my purchases totaled like 1000$ ya they don’t have that much in storage but 100$ come on

Actually has the parts in stock! Good help also.

Good selection and quality, otherwise I would never shop here. Consistently unfriendly staff.

A guy came out input my wipers on my car fantastic service

Ive been going to NAPA Westerville for years. I always go to Jeff if he is there. He is always extremely helpful and knowledgeable. These guys know everything and are the real deal. The will also work with you on pricing sometimes, too.

Great customer service. Lots of products available.

NAPA had all the parts for my car that I needed the prices were fair and I was in and out quickly.

Great prices, great staff, nothing more to say!

Very friendly

Better than the other chains stores...

Very helpful and friendly staff.

Friendly, professional and extremely knowledgeable.

Always have everything I need.

Good place to buy parts

The employees ignored that I was even there, even when I was standing a foot in front of them waiting to pay.

They ordered my part online and had it ready the next morning in store to pick up.

Needed blind spot mirrors and NAPA had them.

Very nice employees, very knowledgeable

Very helpful & friendly staff!!!!

Friendly people, super helpful

Great place to work

Helpful and responsive!

Awesome!