I don’t usually post reviews but I thought I’d make an exception here. These guys are AMAZING. My family has always gone to Roush. They always rave about Roush’s knowledgeable, respectful, and friendly sales team and my experience was no different. I had the pleasure of working with Jeff Ward through the process of leasing a new Civic. He gave me all the information I needed to make an informed decision about what trim level to pick and what to expect in leasing a vehicle. He really knew his stuff and he made the experience so easy, even fun for me. I will definitely be buying my vehicles from these guys in the future!

I was referred to Roush by a few friends. Jeff was very professional, and extremely friendly. The experience was smooth, simple, and no hidden surprises. I will be a Roush customer for life and will absolutely recommend Roush to anyone looking for a car. Thank you for the stress free sale!!

Truly an amazing customer service experience in general! Can’t say enough great things about Roush and all of their employees! I wasn’t looking forward to the car buying process but everyone at Roush made it amazing smooth, efficient and definitely friendly! My salespersons were David and Ben and they were so incredibly great do work with! I could have just hung out and chatted! Everyone that I passed was friendly and thanked me for my business. I felt very appreciated there, I don’t usually write reviews but I was so happy with my experience that I had to take the time to share with others! Thanks Roush!

This was the best experience Ive ever had buying a car and I have had great experiences with other dealerships in the past. They are very honest and straight forward. Steve Tarbutton was my sales associate. He was not pushy at all. He was very quick to respond and worked quickly to find exactly what I wanted and it had an incredible price to boot! I had been search for a van for about three months so I was aware of the pricing of the kind that I wanted. I was more than happy with the price of my Odyssey with all the bells and whistles. Tim in finance was also an incredible pleasure to work with. Again, he was not pushy when it came to extra warranty packages and did an excellent job explaining everything. As a woman, it can sometimes be very intimidating to enter a car dealership alone. I have had experiences in other places where I felt that they thought they could take advantage of me but these men were very honest, humble, and down to earth. Tim did an excellent job of explaining all the paperwork and warranty packages. The paperwork was also very simple to complete. My husband will be getting a car in the next few months and we will definitely be returning to Roush Honda.

I could not have asked for a better experience. I lucked out and ended up with Ken Richardson as my salesman. Ken was super personable and made everything so easy. He explained what he could do, what he would do, and what he couldn’t do. I appreciated how nice and candid he was. This was the best car buying/trading experience I ever had. I was so shocked by the experience that it was hard to believe. I am 42 years old and have bought several vehicles over the years. I usually hate going through the process. Ken saved the day. I live three hours from this dealership but will continue to go back when I need another vehicle. I will request Ken Richardson and will send all my friends to see him and the great staff at Roush Honda. Special thanks to Brad for explaining all the financial paperwork and warranty options and walking me through that process. Many thanks to Roush Honda! Thanks again, Ken!!

I had my Honda Accord serviced last week for an oil change, brake inspection-B1 and recalls. My brakes were squeaking and I do not recall the last time I had them brakes serviced. The service department was top notch! My service advisor Jayson was great, he answered all of my questions. Jayson also kept me informed throughout the process. There was a very long line Friday morning and I was greeted by a very happy gentleman. He said I would be checked in as soon as possible. I waited a few minutes then checked in. The process was simple and easy. I have had service done at Dublin and Lindsay in the past and Roush Honda by far has always been the best! I do not like to leave my email info due to the spam/junk mail that I have received in the past. And I typically do not leave reviews for anything, but in this situation I want to give kudos where it’s due. Thank you Roush and Jayson, no more noisy brakes and recalls complete!

Thank you Tyler in the repair shop for your excellent customer service this evening and going the extra mile by checking and filling our low tire pressure a little after 6 when we unsure about them. We bought this car at Roush and this customer service keeps us coming back.

In this car-buying period of very low inventory, I would like to thank Roush Hondas sales consultant Brandon Blair for being the best of the best in listening to my requirements, staying in touch, but never being high pressure, and keeping me informed every step of the way on what was in stock and what vehicles were on the way. Most dealerships I contacted are probably no more or less busy than Roush, but most of the other dealers either barely responded to inquiries or sent me what seemed like automated emails. Each time I texted Brandon with further questions, he responded extremely quickly and with just the information I required. Although I ended up finding a vehicle closer to where I live, Im very grateful to him for his efforts on my behalf in what is a very strenuous time to find the right vehicle!

Had a Fit before and I came in and left with a Civic Sport in Platinum White Pearl. The way the paint hits the sun is indescribable in pics or words, you just have to see it for the sparkle. It is definitely a head turner. Otis helped me and I got a great deal on a car that I will own for years to come.

Buying cars from Roush has always been a wonderful experience. We are on our third car from there. However, the service center is not the same experience. We wait sometimes up to 45 minutes in line just to drop the car off for an oil change. We are due for another car soon, and the poor service experience might chase us off.Edit. Roush called after seeing my review and offered a workaround. I really appreciate that.

After a bad experience at another dealership in the area, I researched some more and came across a vehicle at Roush. I sent an inquiry into the website, and Angel Milanov reached out the same day. He not only sent me all the pertinent information and images about the vehicle but also a personalized video greeting inviting me to come check it out. He was not pushy whatsoever and went over all the features I was interested in. I highly recommend not only Roush Honda, but also Angel. Go see him, you won’t regret it!

Just signed my third Lease deal with Roush Honda this past Saturday and, as I expected, it was a fantastic experience all around! My salesperson for all deals to date, Josie Junjajan, was awesome, learning exactly what I was looking for in a new 2021 CR-V EX (color, options, pricing, etc) with professionalism and knowledge that made me completely confident in the decision.Dennis, one of the finance reps, ensured the rest of the paperwork and other associated requirements to finalize the process went smoothly and that I had full understanding of all involved.Another A+++ adventure with Roush!! And I LOVE LOVE LOVE my new CR-V EX!!

We had a wonderful experience at Roush Honda. The selection was great and everyone was very professional and helpful. This was the best car buying experience weve ever had. They sell quality cars and we are so happy with ours. Tim Potts was our salesman and we will definitely be buying from him again!

Terrible experience. Andy one of the managers was extremely rude and insulting. Would not recommend this dealership and will speaking with customer service. Will post a more detailed review as well once I do.

I recently leased a car from Roush Honda and had the pleasure of working with their sales team. Over the phone, Andy was informative, straight-forward, and pleasant to talk to. As a first time leaser, I had many questions and thankfully I had an awesome salesperson, Josie, helping me to understand the process. She worked hard to ensure I was leaving with the vehicle I wanted! I especially appreciated her time in explaining all of the car features, some of which I had never used before. I would highly recommend Josie in sales: her experience, down to earth personality, and knowledge of the area (and great local restaurants!) made leasing a car a wonderful experience. Thanks!

We have had a extremely tough summer with the loss of our son. We did not start searching for a car for our daughter until 2 1/2 weeks before she is off to college. Spyros Tabone at Roush was up for the task. We knew the market was extremely limited and our daughter really wanted a specific blue. We were determined to get it for her after all we have been through. He knew this and knew we would be on a search that might take us elsewhere if he couldnt find the car, he didnt shy away. We spoke twice, going in the second time to test drive the CR-V & HR-V. He searched the inventory and there was something coming 2 weeks after she would off to college. He kept up the search and just as we were about to get up and walk away the car popped up in the screen and was coming in 2 days! Spyross determination and possibly a little help from her big brother... it was the exact car she wanted. From start to his concern and caring and the end of the sale clinched the deal. He showed her all about the car, how to videos, and more. We had actually bought her brothers Civic from Roush Honda too! You really cannot go wrong with Roush, they are invested in getting you want you want even in these trying times.

Having lost my wife due to cancer in July, I decided to down size from a Honda van to a CR V. The help and character of the sales force and finance department was above and beyond exemplary. I have been a customer and truly believe this dealer understands and practices meaningful relations with their customers. I could never say thank you enough but the employees here at Roush have become a part of my family. I am a lifelong customer.

What a great experience!! We went to several dealerships looking for a SUV with third row seat for our family. Every dealership we went to wouldnt deal with us on the price. I never pay full price for a car, furniture, etc. We got a deal done on a really nice vehicle. I already had my financing approved before I went, but this proved problematic in that their e-sign software doesnt communicate well with my credit union. Regardless, Mike did an amazing job. The girl who cleaned our Pilot was amazing. I think her name was Kenzie, she did a great job.

Dustin was fantastic. He was able to get us into a car that we wanted and worked with us through all the financial options. We took a few weeks to make a decision due to a move we had going on and never once did he pressure us into making a decision. He allowed us time to work though it and once a decision to move forward was made he was one quick call away. I would highly recommend purchasing from Roush and working with Dustin specifically.

Wonderful experience buying a new Honda CR-V from Rousch Honda. Lee Cohen was great to work with. The current chip shortage/limited new car stock presented a couple challenges that were out of their control. Fortunately, they were able to reserve an incoming car for me and process was easy.

I couldn’t have been more pleased with the buying experience with Roush Honda and my sales consultant Jan Wilkins. They truly did make the whole process painless and easy. Jan made it feel like family and made it so I 100% wanted to buy a car from her.

Its hard for me to have a positive review on Roush. I used to work in the service department many years ago, so I was obviously biased at the time. Probably three years ago, my car shut down, and I couldnt get it back up and running. It struggled to turn-over and had a pretty bad electrical burn smell. I had it towed to Roush. A few days later, they told me they needed to begin with a new starter, $600+. At the time of the repair, I worked at Germain Honda, and I wanted to get a second opinion before approving any repairs. The technician at Germain told me that a new starter didnt sound like the proper repair for the issue I was having. Go back a month or so, my A/C went out, and when I started it the next day, there was an awful metal grinding sound. He looked at the car himself and when he called me, he told me he was clueless to why Roush quoted me a new starter.............it had absolutely nothing to do with the starter. He said the A/C Compressor had locked up. He replaced it, and it started right up, and saved me hundreds of dollars. Ive had the car for 5.5 years, and still havent had a single issue with the starter. Oh, and the car is an 07 Fit with over 200k miles on it now.

Tyler in the service department was very helpful and friendly. He was able to get my car in and out fast.

Well, after changing oil transmission for my pilot 2020, they missed the fasteners splash shield underbody. I noticed that after washing my car from underneath. I am really upset as this is what I could see!! Never come back to Roush.*Edit*I got a call from the General manager of Roush, and he apologized for that and explained what could be happened. And it could be happened after i changed the engine oil from the other dealer as normally they took the shield off before replacing engine oil not transmission oil.He offered a free voucher for the oil change next time. Thanks for following up.

Jan is awesome! My husband and I recently purchased our third vehicle from her. Everything went smooth and she got me the best deal on my trade in! I will always recommend Jan to anyone who is in the market or is just thinking about a new car or lease. She is always quick to respond to my questions via email or phone! Thanks Jan!

I stopped in to the body shop to ask a question and was helped immediately by Zach who was extremely professional and knowledgeable. Zach also did a little paint touch up which I was extremely grateful for thank you so much Zach for being amazing.

This was my first time at this dealership but it won’t be my last. Save yourself time and energy and ask for Otis Tate. He sold me my car with professionalism, honesty, and took time to answer all of my questions. We never felt rushed at any step of the process. It felt like I was buying a car from a friend or a family member who was looking out for me, that’s a quality you rarely find at many dealerships.

This was the worst oil change visit I have ever had. When I called for the appointment the day prior, for just an oil change and new wiper blades, the woman stated they had had many cancellations for the next day and scheduled me for 2:00. While on the phone with her, I asked if they could please correct their records, as they have my car under my husbands name (I have asked for this on other occasions and it never gets done). She stated it would need manager approval, but would put a note in the system. So, I took my car in a little before 2:00 and asked the Service Advisor, Jayson, again if he could see that the correction was made so the info was all in my name. He stated he would see if he could get this taken care of for future visits. So I go to the waiting room. Of course, all of the e-mails re: when the car would be finished, the estimate, etc. went to my husband, not me. He forwarded them to me and the estimated time to be completed was 3:30. I thought this was a little long, but whatever. 3:30 came and went - nothing. At 4:00 I went back out to the bay to inquire about my car. I was told that they really got slammed today but that my car was up on the rack and would be done shortly. Jayson apologized for the delay. Back to the waiting room. Next, another individual came in to tell me my car was all done. I followed him out to the bay, where he handed my bill that had someone elses name on it, and keys that were not mine. Again, apology. Back to the waiting room. Finally, Jayson comes to get me at about 4:20. He starts to ring up the charges when he notices that I was double charged for the oil. Thank you for that Jayson. Again, apology and another delay to get the bill redone. I finally get out of there around 4:30. So, 2 1/2 hours for a simple oil change and new wiper blades. I do not usually write reviews like this, but I feel that this whole debacle was unacceptable. I will NOT go back. I still dont know if they corrected the records...

I had the pleasure of working with Jan Wilkins at Roush Honda! Jan was both knowledgeable and extremely helpful from beginning to end and now I’m the proud owner of a new Honda Pilot. This is my first purchase from this dealership and I was very impressed with both Jan and the dealership. I shopped around a lot and am very happy with my purchase and the whole process. Looking forward to a great ongoing relationship with this dealership!

More than 3 hours for an oil change? Insane!!You should plan things better

Roush is a great no hassle, no games, stress free environment to purchase a car. Janly was my sales person. She is nothing short of a joy to work with. Kind, genuine, and very knowledgeable. She had a great process of getting to know her customer and their needs/motivation for purchase. Finance was stress free, easy, and no surprises. My new Honda was detailed beautifully before I took delivery. 10/10 highly recommend this team.

We had just started looking for a new vehicle and hadnt really considered the Honda line but decided to stop in. We were greeted promptly and Shawn Risner invited us in to help us start exploring the Honda line-up. Shawn was great to deal with and answered all our questions and took the time to make sure we were taken care of. We didnt go there that night expecting to buy a new car but thats exactly what we did. Great team, professional all the way, I would highly recommend the Roush Team and Shawn Risner if you find yourself in the market

My previous car was very recently totaled and when I was dealing with the insurance company I was given 1 week with a rental. After searching high and low I found a car I was very interested in here, about 4 days in, I called them up for the car and they were working on fixing the ac before putting it up on the lot, as part of their 117 point inspection on any car they get. I worked with Parker who made sure the car was test drive ready by the next day. (2 days left) Again due to my extenuating circumstances I was dealing with insurance but he helped me through the entire process, I didnt feel pressured to rush the process and by the end of everything walked out with what is now probably the nicest car Ive ever owned.I was able to leave my rental with them, called enterprise up, and left in my new car and I couldnt be happier and more importantly, I feel a good portion of my stress has been lifted because of how hassle free everything was.

One of the best dealers I have ever visited for used cars. Great product at a very reasonable price. My salesman, Parker Jarvis, was knowledgeable, efficient, and professional -- a pleasure to work with. We live 5 hours away in Virginia but we will be back next time we need a car.

I have NEVER been able to get my car in for non routine service in under 5 weeks. Thats problematic when an urgent issue comes up that needs an immediate repair. They seem to have absolutely no sympathy. So if you have an older Honda, thats eventually going to have issues come up requiring urgent attention, youre basically screwed by this dealers service department. Unacceptable.

We worked with Lee Cohen on our purchase of our 2021 CR-V Touring. We needed to see a specific interior on two different exteriors so that we could eliminate one of the options. Lee took us to the off site lot to see first hand the differences. Once our decision was made it was clear sailing. Lee had the car prepped and detailed earlier than expected. We took delivery and we are very pleased with our purchase and how we were treated. Wed recommend Roush and Lee Cohen if youre considering a Honda. BTW, we also purchase our 2018 CR-V Touring from Lee. They look very good, side by side, in our garage.

Save yourself some time and go to Roush first. Tim Potts made the car buying experience enjoyable for us! I was dreading the thought of having to deal with smarmy salesmen, but my gosh what a pleasant surprise it was to work with Tim! I want to go back just to hang out with him again. He was knowledgeable, no pressure whatsoever, and let us test drive a bunch of cars because we were super indecisive. We bought two cars in one day from him and will go back to him for as long as he is in the business. Ray Moore did our financing and we enjoyed our time with him as well. What is usually the most grueling part of buying a car became the easiest! What a great team!

I have purchased at least 6 new cars prior to my first visit to Roush Honda in Westerville. I had heard great things about this dealership and I can now be one of those who speak highly of this company.It was a very enjoyable experience. From the time I walked in the door until the time I drove off in my brand new Honda CR-V. 😄.. I have to say in all my car buying experiences at other places and different car companies, this was the first time what I was told and quoted by the salesman was exactly what total the finance guy said I would owe. No hidden costs or charges which was HUGE for me!! I had Otis Tate as my salesman who is amazing as well as Mike Dunlap in financing and of course the fantastic car manager Cameron Dean. They are quality people for sure!!

I have bought more than 8 cars from Roush Honda and wouldnt go anywhere else. Other dealerships just cant compare with Roush. The customer is always #1 and they continue to treat me that way each and every time I buy a car from them. When my original sales guy retired Steven picked up where he left off. Steven has bent over backwards to help me make my decision as to which Pilot was right for us. He provided info, test drives, different options, side by side vehicle comparisons and much more that I needed to help me make my final decision. I know I asked for a lot and Steven was there to deliver every single time. I would recommend Steven and Roush to everyone I know. What a great experience

Found the vehicle online and sent a message..was immediately contacted by Mike Brady who set up an appointment with Richard Beard to see the vehicle the next day. Mr. Beard met me at the door..welcomed me and proceeded to assist me in buying the vehicle..he was very kind and professional. Mr. Aaron Valentine in the financing department was very professional and knowledgable with a calm, kind demeanor who answered every question patiently and pleasantly. The entire buying process was the easiest, most pleasant experience that I have ever encountered. I would encourage everyone to make Roush Honda their next car buying destination...

Worst dealership in this world. They don’t give any respect to their customers and discriminate based on how they look. Seen staffs yelling at customers and not answering questions. They have lot of time to chat with each other and have fun but not to service customers and doing their job for what they are paid for. Some of their staffs don’t have any clue why they are there and screwed up the service which caused so much chaos. Don’t get misled by their own fake positive reviews. Stay away if you want to save your time, money and to have peace of mind.

David was extremely helpful with the purchase of my pre-owned civic. He made sure that I knew all of my options without making me feel pressured at all, and answering any questions that I had during the process. I would definitely recommend Roush Honda to anyone looking for a car.

We dealt with Richard Miller and he was excellent. He was very informative and personable. As we were working with the finance department, Richard programmed the SiriusXM stations from our old car over to our new Honda.That sounds like a small thing however it was that personal touch approach that Richard brings to each contact that has won us over as loyal customers of Roush Honda.

After looking for a good used CR-V for our daughter locally, with no luck, we decided to do a nationwide search and found Roush Honda. They had a huge inventory to select from and EVERY SINGLE PERSON we spoke with or encountered from the time I sent the first email to the minute we walked off their lot was beyond nice and helpful. It was a 4 hour drive each direction and we would make it again!! We can not Thank Michael Brady and Seth enough for making our car purchase go amazingly.

Jan was outstanding! Normally big purchases stress me out, but Jan made the whole process fun. She was extremely patient with my many questions, explained our options thoroughly, and was genuinely excited for us! Shes great at her job and a very sweet person. I will absolutely call her when were ready to buy our next car!

Purchased a car 2 days Ago from Roush Honda. Hayley was excellent & got everything done for me. I absolutely love my Civic. This is my 3rd Honda purchase from Roush. Absolutely love them

Hayley was awesome, she help us look at all of our options! She did an amazing job and I would recommend her to all our friends and family! 2015 Honda CR-V EX-L for our growing family! Thanks again!

Thanks to John, Cameron & Brad, my experience leasing with Roush Honda was seamless and enjoyable! John was very thorough when explaining the features of my Passport. I would definitely recommend Roush to anyone looking for a new car!

I want to thank Mehdi for all of his help, and for going above and beyond with recent service on my CR-V. I appreciate how he worked directly with Honda to have the repair work done as part of the vehicle warranty when I was having difficulty navigating through the process. It is great to see how Roush backs up their clams of great customer service!

The one star represents the quality of their service department, as well as the service department management, every other department is just fine, I will still continue to buy Hondas from this location since it’s right around the corner from my house but I will never in my life take it there for service again, nothing but issues and zero accountability

Service used to be great. Now, not so much. They didnt even check brake and antifreeze levels after an oil change. Brake bleed was suspect.

Have never really had a lot of issues with this dealership until yesterday. I went in for a B1 service appointment at 3pm. My service advisor said I would be done by 5:30. 5:30 came around and no one came and got me so I figured they were running behind because it was pretty busy. They closed at 6pm and 6pm came around and no one still came and got me or even talked to me. I walked out to the service drop off and no one is there except for the cashier and 1 service man. I asked about my car and they looked up my file and it had been done for a while when I got no text, call, NOTHING. I had no idea how long my car had even been done for but no one came and got me or talked to me, i had to go ask. Will not be going back.

We had a great experience working with Jan at Roush Honda. She was a great communicator and kept us up to date every step of the way. She made the buying process smooth and straightforward. We would definitely recommend her to anyone.

Loved my car! Loved my purchase experience! I will always elect to work with Janly every time I visit Roush Honda about my car lease, no matter how far away I live from the area. She’s great!!

I had a wonderful experience at Roush Honda from start to finish. Jan Wilkins, my sales advisor, was amazing. She was genuine, down to earth and truly cared about what I wanted, not what she wanted to sell me! I would highly recommend Jan and Roush Honda to anyone looking to purchase a new Honda. Absolutely superior in every way!

The sales person (Spyros Tabone), with this kind of bad attitude employee at Roush Honda, will bring bad name to the dealer. I went there to buy hybrid Honda Accord, he treated me and my friend very bad and I had to go other dealer to do my business.

I was nervous about buying a new car but Jeff Ward did a fantastic job walking me through the process and making it so easy! I had done my research and knew exactly what I wanted but this was my first lease experience and he answered all of my questions. The whole process was so easy, seamless and quick! Thank you to Jeff and the staff at Roush Honda for such a wonderful experience. I absolutely love my new 2020 Honda CR-V! Thank you!

Very happy with the experience we had at roush Honda Otis Tate was excellent right away I emailed him about a Honda Pilot and he sent over a few emails and we were happy with the figures right away, once we got to the dealership everything was exactly what he quoted well a little less..Roush Honda and Otis Tate has mine and my wife business

Bought a used Honda HR-V from Roush. I knew I did not want a new car and had never purchased a used one before. The salesman (Cammeron Clokey) was professional, knowledgeable and very helpful. Overall, it was a great buying experience. You wont go wrong buying a car from Roush or from Cammeron!

Recently moved to Columbus with an out of state, Honda HR-V lease. Began taking the vehicle to Roush Honda and liked the experience I received from their Service Department.When my lease was up I decided to see what kind of an offer I could get from Roush for another Lease. I was recommended to work with Jeff Ward, and I had a really nice experience getting anew lease. He gave me a little more than expected for my lease turn in, and set me up with an honest and fair priced new Honda CR-V. I would definitely do it all again with Roush Honda for my next lease in 3 years.Thank you Jeff and Will!

Phenomenal dealership! I have been to other Honda dealerships, but none of them compare to this one. Mesiah, my salesman, was absolutely awesome!! Go see him for excellent customer service.

Shady business practices, steer clear of this place. Brought a car in to be repaired, car has been having issues with the battery dying after the car is shut off. it will turn on once jumped. Sales rep knew he had to jump it to bring it out, acted like it was fixed. Turned it off in the lot and it wouldnt start.Take your business elsewhereEdit:Manager did remedy situation and refunded costs, probably wont come back but we do appreciate that it was handled.

Pam and I would like to thank Joel Skaggs he was fantastic in his effort to find us a car during this computer chip shortage. Taking my calls and prompt email responses. Along with your finance department the purchase was as easy as can be. Thanks again Roush Honda

Excellent experience with Spyros Tobone, my salesman. Very helpful, patient, friendly, provided lots of options with no pressure. This is my third card with Spyros at Roush and I will come back for my next car!

Great experience with a new car from Roush Honda and Chris Ticknor! They did a great job of managing expectations with car shortages, helped me find exactly what I wanted, and kept me informed throughout. Special thanks to Chris in Sales, Mike in Finance, and Cameron in Management and others that helped along the way!

Recently worked with Richard Miller to purchase a 2021 Honda CR-V Hybrid. He made the experience pretty easy and he was professional/knowledgeable. Between him and the sales manager I ended up getting a better deal than I anticipated. The lot seems kinda small but they have a variety on and off site. I’d recommend you stop in to see Richard for your next Honda!

Went in for a service on my CRV and was greeted with a service rep who did not like people without cell phones. Well I guess Ill try to find you in the waiting area was his response when I said I didnt have one. It makes his job of actually walking 25 feet to update you on your cars status unbearable for him.And when we moved to a different seats after the first update (and the pitch for more stuff to add to our bill) he was visually frustrated. Then when I said we were paying cash that was the icing on his bad attitude cake.Listen, I have a cell phone that I dont give out the number to and had it with me. And when I move seats because I was surrounded by unmasked customers, I have that right. And if I chose to pay with cash saving the dealership a percentage by not using credit (youre welcome!) I dont need to be made to feel I am troubling a service rep. Guess a thank you for your patronage was too much to ask from him also.This is not the Roush I had experience with in the past.

First time bought a car with Roush Honda and they are extraordinary. I worked with Kevin who is very good in helping me what I wanted and ensured I get the best possible deal. Also worked with Jeff and Andy to narrow down on what Im looking for and all of them are very Good people. Also the Will from the business is great. They never tried to sell something which I dont want and made sure they get me what Im looking for. Thanks Roush..

I can’t recommend this dealership enough. I scheduled a meeting with Ben Maclam, as I walked in someone was signing for the car I came to look at. Ben was very quick to sit me down and attempt to find another vehicle. He took the time to go look at the fresh trade in’s and found me such a better dealer on the same van I was wanting. Ben was very personable and beyond helpful. When it came to test drive he suggested a route so I was able to drive on the freeway and get a better feel for it, he wanted me to get the best feel for the vehicle. He never pushed the vehicle on me, and he would reiterate to me if I didn’t like it to let him know. Financing took a little longer than normal, due to me. But of course he was there to come check on me and keep me updated. He even took a step further and made sure I had lunch, and sent me off to grab lunch while he waited for financing. Ben worked out the best possible deal for me, and got me the car I was wanting at a way better price and less mileage. When it came to signing for the vehicle he made sure to over look the deal and made sure all things were correct for when I signed. The dealership was great, I spoke to a manager Rod in passing. He was fantastic as well, he was clearly busy but stopped to talk about the car. I’ll gladly continue buying cars from this dealership, Ben made the experience so easy and a great experience. He has a customer for life. Thank you, Ben!

Recently bought a beautiful 2019 Honda Odyssey through Mat at Roush Honda. Our experience with him was exemplary from start to finish. He was very knowledgeable, responsive and easy to work with. Couldnt be happier with our purchase and the service there. If you go there, ask for Mat! You wont be disappointed. Five stars all around.

The place is fast in courteous and they do a good job in a timely manner

Signed a second lease and always a good experience. John Newton was wonderful to work with and Ill certainly work with him in the future. Everyone at the dealership was super nice and friendly and said hello whether they were working directly with me or not. Definitely a good experience here.

I attempted to purchase a car here in early 2020. The sales people are very rude. I purchased from Marysville. I did go to Roush to get recall work done. Still rude. No one communicates. The advisor never told me what I needed to do to pick up my car. Total mess. Avoid!

We are repeat customers and couldn’t be happier. Friendly, knowledgeable staff in both sales and service. Otis Tate is simply the best and we’ll be back to work with him again!

Very profession team. Haley was awesome. Had a great experience. Thanks Haley!!

Had such a wonderful experience at this dealership. I had the pleasure of working with Ben who went above and beyond to make sure I walked out with the car I wanted. Highly recommend!

Always great service and ask for Jeff Hape- best sales person!

My wife and I spent three weeks searching for a new vehicle. After several test drives of several different brands at several local dealers, we decided on a Hybrid CRV. We decided to find the best deal for our family...do your magic Google...Roush popped up. Kevin at Roush gave us a great price and made the negotiation process so easy via emails and a few phone calls, we decided to drop negotiations with our local Honda dealers and make the 3 hour drive north. Upon arrival, they had the car ready to go and we were in and out in 30 minutes! We even had the opportunity to sign the paperwork with a Business Manager that was retiring that day (Congratulations!). Cannot say enough about Roush...Great Experience!

My experience with this dealership is not pleasant at all. I’m not sure about the other sales people here but please stay away from Dustin Boucher(Salesperson) with all due respect. He is very much rude and with his attitude he represents as such he doesn’t want to sell the car. With this attitude I don’t think either him or the dealership would see more customers buying car from them. The only reason I stepped into this dealership is because of my neighbors recommendation and they were shocked to hear my experience from this dealership. My rating is for Dustin Boucher not for the dealership but ultimately the management should look into these kind of issue(s) to have poor rating. Now word of mouth and Google reviews with 5star rating went into gutter.

I had a good experience working with Kevin Munn of the new car sales team, Kevin was knowledgeable in terms of Honda products and straight forward in the negotiation process. The financial/paperwork process was a little less streamlined, although the finance person was a new employee and was still learning the closing process.

Yesterday my Husband and I visited Roush Honda. We worked with John Newton in sales. He had exceptional customer service. Buying a new car with him was a breeze and I will recommend him to everyone. I couldn’t be happier with the overall experience.We also worked with Kyln in finance and had a wonderful experience. If you’re in the market for a new Honda make sure you check them out !

I had a lease that I was turning in, and started car shopping back in January. I got in touch with John at Roush on what I was looking for. With timelines, and ease of car shopping online these days, I set up an appointment on when I would be at Roush to test drive a car, and get a new car. The process of setting up a time, expectations upfront, and price range was important to me. Took the pressure off and set the environment on how the day would go. Once there, it was a smooth, no pressure process, and talked through the details, finances, and next steps as we looked to get a car. I appreciate the hospitality, and transparency and overall ease at Roush. If you are looking for a Honda, this is the place to go. Ask for John Newton.

First, our sales people Hayley and Steve were excellent! My intention was to go to Roush and test drive some cars. I was planning on buying a car, but not that day. Hayley and Steve made the process so easy. They tried no cliché sales tactics. I had no pressure to buy. They let me test drive several cars. I found one I really liked and decided to buy. Mostly because I appreciated the professionalism of Hayley and Steve. The gentleman in the finance office was great too. We had some problems moving money around for our down payment. He was very patient and worked with us as we maneuvered through that process. Overall, the prices at Roush were competitive with other dealerships. The inventory to choose from was great. However, what I’m most impressed with is their employees! The employees were all very knowledgeable. However, If they didn’t know the answer they don’t just make up an answer. They take the time to get the right answer. They are very professional. I wouldn’t hesitate to recommend Roush!

The entire Roush team were superb. It made acquiring a new vehicle very enjoyable. Jeff Ward was exceptional from start to finish. I would highly recommend the entire team! Thank you!

Very professional and helpful. I have purchased three vehicles from Roush with the same great experience.I especially like the extended warranty on powertrain when you do all the PM at Roush.

This is my 3rd purchase with Roush Honda. They make the buying process easy, almost to easy. Special thank you to Cameron and his team. We look forward to taking delivery of our 2021 Passport.

My experience with Roush Honda was smooth and relaxing. Everyone I came in contact with was friendly. There was no pressure to add extra warranties to my purchase. I would definitely recommend buying a car from them.

I recently leased my second Honda. Lee Cohen was my salesman both times and he is fantastic. I never have to wait long for response and always feel like I have his full attention when at the dealership. I wont use anyone but Lee when getting a Honda.

TL:DR:- Everyone is very nice until you commit to buy the vehicle. As soon as they know they have your business, they no longer feel the need to be accommodating and will rush you through the process so they can focus on new sales- if you are considering this dealer because of their extended 7yr/120L mile warranty. It only covers the powertrain and is essentially pointless.This was my second experience purchasing a new vehicle from this dealership. The first time went off without a hitch. The second time was significantly different. Everyone was incredibly friendly and welcoming up until we committed to purchasing the vehicle. Immediately after signing the credit document for financing their attitude completely changed. Everyone from the sales person to the finance guy were dismissive and seemed annoyed by all of our questions. They both tried to rush through numbers and seemed frustrated when we wanted to look thought the numbers in detail. I was accompanied by 3 other family members and every single one of them noticed to sudden shift in attitude.Also, dont be fooled by the additional 7yr/120k mile warranty that they are so proud of. It only applies to the power train and doesnt cover anything else. To quote the finance guy: Honda has an excellent powertrain so this additional warranty essentially means nothing.

Hands down The Roush Honda experience is my best car buying one to date and Shawn Risner made it so fun and easy to do.The professionalism is not what stands out but the ability to connect with your guests. Always greeting us with a genuine smile and a friendly hello and when we return for a 2nd or 3rd lease is like having a family reunion.Your finance staff turns the old car buying idea of long waits to quick turnarounds and loads of laughs while practicing your signature for future autograph sessions.My wife has been a customer of Roush Honda in the past and continues to do so and having brought me in to the fold you have acquired a lifelong customer!We will see you again in a few years for our next vehicle, Shawn. Look forward to hearing more stories then.

Roush was amazing to work with. Jan was understanding of what my wants and needs were and they were all very cognizant of my time restraints and didnt make me wait like other dealerships have in the past!

This was probably the most best work I’ve seen. Hailey Helms even helped me get insured with a good rate so that I would be able to drive off the lot . Everything was quick, thorough, and a very friendly experience all around . I came in with the car that I was wanted exactly and Hailey and the rest of the staff made sure that I was able to get an amazing rate with anything that I needed, awesome job!

Always great dealing with Roush Honda. I highly recommend salesman John Newton.

My family and I were in need of a new family reliable vehicle and Cammeron Clokey was Very patient and very knowledgeable about the vehicles we were looking at. Cammeron help us score a beautiful van for our family.

Our recent experience with Roush Honda is the best experience Ive had buying a car. Mat was friendly, easy going, and had everything wrapped up smoothly and quickly. I recommend Rough Honda and Mat with confidence.

Richard Miller is a new car sales consultant and my experience with Roush Honda was fantastic because of him. I’ve gotten my past two cars from Richard and he really knows how to treat his customers!

Was looking to buy my first vehicle and had already heard so many good things about Roush. 06/28/21 I had my appointment with Aleks Shaulov and he was AMAZING. I went in, test drove the car I wanted and drove off the lot in less than 2 hrs. He has such a great attitude, very polite and straight forward with everything that was going on every step of the way. I would recommend Rosh AND Aleks to anyone looking to make a purchase. Whenever the time comes that I need a new one or even upgrade, I will most certainly be back. Thank you so much for everything, keep up the great work!!! :)

Bunch of fake people here. Don’t buy vehicles here. I would recommend visiting Honda Marysville or Lindsay Honda for columbus people. These people have worst after sale service despite they saying they would treat you like a family.

Best Honda dealership I have ever been to. Jeff Ward did everything under the sun to get us the best deal possible on a new lease. He fought hard for us to get what we wanted. I recommend when you come to this dealership, ask for Jeff Ward. He will take care of you.If you are in the market for a new or used Honda, this is the place for you to go to.

I bought a new car!!! Awesome experience from start to finish! Thank you Spyros for being so awesome and making our experience go so smoothly!