Great bike store! Would highly recommend. They have an excellent range of bikes as well as parts.Staff are really knowledgeable and helpful. You get the sense they go the extra mile to make sure you get whatever you need.

I bought my bike from Trek Westlake January 2021. From day 1 the staff has always been super friendly and welcoming. They are knowledgeable and always helpful with warranties and quick to get my bike fixed. I have tried another Trek stores (15 min away) and a local Trek dealer bike shop 5 minutes from my house, but the customer service experience at the Westlake store is above and beyond. I’m willing to drive the 25 minutes from my house to support the great crew at Trek Westlake.

A very large product selection to choose from. The staff was very knowledgeable and quite helpful. I didnt get to meet Sean Boyd who had managed my order from the beginning, but he kept me well informed throughout the entire process. Upon pickup of my Marlin 6, Michael assisted and guided me through additional purchases to make my shopping experience complete. Overall, the people of Trek have won me over. Im a Trek owner for life. This was well worth the drive from the O.C.

Amazing staff and customer service. Everyone there was extremely helpful and never complained. I am a newer rider to road biking and they explained the differences to me very well. Danny is very knowledgeable about the local rides and gave me quite a few routes for some of my first rides. I ordered a bike and it came in much earlier than expected! They were able to source out a bike that was expected to be months away from coming. The bike was built perfect and the services they offer after a bike purchase really make the customer service impeccable. Then, Jeremy, the sales manager, got the bike fit to me perfectly! No complaints with the shop and I am beyond impressed with the service they offer!

Danny and his team provide a local bike shop customer experience while operating out of a factory owned, modern and cleanly organized sales and service facility. They have a large selection of inventory (not common during these times) and a very knowledge sales staff. Make the drive if you are not local.. you will not be disappointed! Keep up the great work, Danny and Trek Westlake Village!

On Sunday, June 27, I had the pleasure of joining 50 other riders. The sponsored ride by TREK was in honor of diversity and Pride. There were so many different level of riders, a chance to meet new people and make future riding partners. I hope, in the future TREK Westlake Village finds more reasons to have cyclist come together and enjoy a day of riding on beautiful bike lanes. Maybe next time we should have a BBQ!

What a great experience from when I first walked in the door. Staff is very knowledgeable and friendly. I went in several times trying to find a bike. Not know how difficult it was to get a bike during the “bike boom” the team helped find me the perfect bike and gear. Thank you Jeremy, Danny, Sean, and Paul for the excellent customer service. The hospitality surpasses other local shops in the area. Thank you guys!!

It is very easy to write a good review when everything goes smoothly, but quite another when things dont go according to plan. It is very unusual these days for a company to make a mistake and then not only apologize, but do everything they can to fix it. That is what makes Trek Westlake special. I needed a wheel re-spoked and there were several delays that were out of their control. They finally promised it on a certain day after several weeks of delays. They are about an hour from my house and before I drove up there, I called to make sure. Matt had guaranteed that it would be ready that day, but when I called it was not ready and would be another day. I had hoped to ride over the memorial day weekend and due to work was not going to be able to go get it until after the weekend. Without my asking, Matt offered to deliver it to my house the next day. When I got home from work, there it was all fixed. I have always used Trek Westlake because of the friendliness of their staff, but this was above and beyond. It really shows the character of a company that they will make things right. Although it is a little far from my house, count me as a very loyal customer.

Thank you to Jeremy, Jeremy and Danny for such an awesome customer service experience. Trek Westlake has such an amazing crew working there! Jeremy #1 helped me pick out my perfect bike (it was await, but perfect!) and Jeremy #2 built it up and walked me through everything. Jeremy also took the time to show me how to change a flat tire with the proper gear I need if I was in the middle of a ride. Thank you everyone you have a customer for life!

Top quality service and our new Trek bikes are wonderful!

Found my dream mountain bike at Trek Bicycle Westlake Village. Lucky for me they had my size in several different models of XC mountain bikes. The helpful sales staff guided me thru the various options before I decided on the Supercaliber 9.8 XT. The bike was finish built to perfection in two days and fit like a glove on my first ride. What an amazing ride. The SC flies up hills and glides down hill with plenty of suspension. Overall a great buying experience.

Excellent customer service. I was looking for a hard to find carbon wheel set for my Trek Madone. The staff went above and beyond to find a set that I was able to pickup and have installed. Bike looks and rides great. Thank you everyone at Trek Westlake Village.

Great service; finished a day ahead of schedule. Quality work and customer care

Product availability was awesome! The customer service was even better. From the moment I stepped into the store to the follow up bike pick up, service was exceptional. Definitely check them out for your next bike.

Excellent bike shop. They help me ride all bike I like to try and customize my new bike, Dual Sports 2, as I want, by changing stem and grip and other accessories. Very friendly and helpful.

Very helpful and friendly staff. Bought a new Trek Rail 9.9 XTR here and the salesperson had the answer to every question which is surprising because people usually need to check for specifics. They do great work in the service department as well and have fast turnaround.

This is a fantastic shop! The staff is very friendly and knowledgeable. I had a mechanical issue while out on a ride and I just pulled in and they took care if me right away and I was back out on my bike in no time. Now that is service! Thanks Danny👊🙂

Nice people and good selection, easy parking and great location too.

Customer Satisfaction is Their Top-Priority!!5 Stars are simply NOT ENOUGH!!! Multiply that by 3 and you would be closer (15 Stars!!!). I actually drove 50 MILES (one way) to get to their OUTSTANDING bicycle center. I was having a mechanical issue with my bike while out riding on a Saturday morning. I saw the Westlake Village Trek service van parked on PCH in Trancas to support an organized ride they were having. Long story short, their technician DJ offered to see if he could repair my rear brake/hub combo to keep me riding................and I wasnt even part of their group!!! His expertise allowed me to complete a 50 mile ride without sustaining what surely would have been a mechanical failure in the middle of nowhere. I was so impressed by DJs willingness to help I drove the 50 miles from the South Bay to Westlake Village to have their technicians fully address my bikes mechanical issues. I was immediately impressed by the size, cleanliness, organization and how well stocked their bicycle center is. I have been in a dozen or so bike stores in the Los Angeles area and this the only one I would call a BIKE SUPERSTORE!!! I checked in my bike with DJ and the next day Dalton (another technician who is playing hurt due to a volleyball injury) called to provide status on the work order. We discussed some servicing options and he said he would come in the next day at 7AM to finish the work before noon. When I went in at noon I was able to meet Danny the store manager and Dalton the technician who worked on my bike. My bike was completed on time and Dalton even performed some delighters to correct assembly errors from another Trek store.Danny, Dalton and DJ all provided me an OUTSTANDING experience with Westlake Village Trek. They provided me with thorough, efficient, professional servicing of my Trek Domane with an INCREDIBLE bike store experience. They truly cared about my bike and my customer satisfaction. I also thought their pricing was fair for the amount of work performed. If/when I have a need for servicing, gear purchases, or another bike my first stop will be Westlake Village Trek.Oh, and after your visit, head to The Stonehaus for some food and drink!!!

I spoke to a gentleman bryan, and he was very polite willing to help. He helped me out with my questions and gave to me many possible solutions for my Tire Problem.

Avi and Danny provided excellent customer service when I ordered a wheel set from the shop! They are great representations of the team and will go the extra mile to help out!

Excellent customer service. Very helpful staff. I had a lot of questions and the Trek team was very helpful in getting me into the right bike.

Yet another 5 star review, these guys clearly don’t need it, they are the best and they know it. Big shout out to Matt and Ashton, simply first class, had some issues with my trek (not purchased here) but they made it right, went above and beyond. My whole family on trek bikes now. Excellent product but even better service.

I purchased my trek rail from another store and was very disappointed with how the employees were. I purchased another trek from Westlake Trek store and was very pleased and impressed with the attention they gave me. I highly recommend this store! It’s to bad I live so far I would make this my go to store.

Very Helpfull people/staff. Really Have a great experience for bike beginners

I had a great experience with Trek of Westlake Village. I believe I spoke with Jeremy and he helped me out with some new wheels for my bike. I drove all the way down from Orange County to pick up my wheels and my experience with this store was awesome. If it wasn’t so far I would definitely come back more often.

These guys are absolutely amazing, the staff is very kind as well as excellent maintenance.

Great shop!Adam went out of his way to warrantee a Bontrager light for me. No questions asked no hassles. All done with a smile and good attitude. Oh by the way did I mention it was the middle of a busy Saturday morning…

Jason is amazing! Very informative and can help anyone with any bike! He truly cares about the customers and is passionate about his job! Highly recommend to any new bike owners or lovers. Thank you again Jason!!

Danny and his team always take great care of me. I feel like I am part of a elite club with the trek staff. They are always very communicative and the way they use technology to keep you updated on this is extremely helpful. I am so happy i purchased a Trek over a specialized

I was so excited to find a bike that was right for me, after 4 leg surgeries (including two total replacement surgeries) during covid I was able to find an electric bike that I could comfortably and safely ride... I am so happy w went to their shop in search of the ideal bike:) Friendly and helpful staff, HERE take it for a test ride.... I was beaming like an 8 year old Christmas morning with his new bike standing aside the tree....

Competent and knowledgeable Service

Great selection of bikes, and even better customer service, especially Adam

If I could give this place more than 5-stars, I definitely would. What an absolutely amazing experience. Lucas, the main associate who helped me, was outstanding. Couldnt ask for a better rep to assist me. In fact, all the employees were super friendly and outgoing. I felt really welcomed. I reserved a mountain bike and when I got to the store, it was all clean and ready to go. The bike looked incredible. The store was also very organized, clean, and well stocked with inventory compared to other Trek stores that Ive been to. Very happy with my experience. I highly recommend for anyone with any biking needs to go to the Trek Bicycle in Westlake Village. You wont regret it. After an experience like this, its hard to go anywhere else. Definitely a Trek customer for life. Thank you again! 10-stars!

I had been researching electric bikes for several months. I finally decided on the bike I wanted and visited this store twice. Each time I had outstanding customer service and dealt with extremely knowledgeable employees. As promised, they delivered my bike the day after I purchased it and I am extremely happy with it.

Friendly service and great work.

This place is one of the best place service is excellent and customer PR are the BEST, thank you

My son and I came in to get help in fixing my son’s electric scooter Segway ES4. Ashton was amazing and was able to help us get exactly what we wanted in under 20 minutes when we spent hours trying to figure out how to fix the scooter. Ashton went beyond what was required of him and Trek Bicycle has amazing customer service with employees like Ashton.

I purchased a new bike from Trek Bicycle Westlake Village and the whole team provided fantastic, personal service. The very helpful and knowledgeable staff lives & breathes bikes. The Service Manager (Dalton) built my bike with a level of detailed, caring, expertise, of which I have never experienced. I felt extremely secure knowing that my new bike was in his very capable hands. It is great to see someone take this level of pride in their work.I now have a new home shop that I cannot recommend highly enough!

The young man in the store was incredibly nice and knowledgeable in answering our many questions about some bike accessories we needed for a trip soon!

After I got in a pretty gnarly crash Danny stopped his ride to help me and even called the Trek van to bring me and my bike home. Was already a customer at their store before and the service is great. Trek cares about the Westlake cycling community 🙌

From the minute I walked into the store yesterday, I was well taken care of. It was the exact experience I was looking for - A truly personalized and fun experience led by the in-store team. I would recommend anybody looking for a new bike to check out my friends at Trek in Westlake. Thank you for making it such a fun process, cant wait to ride my new Domane SL 5. Lets go!

I love coming to this store. The people are knowledgeable, helpful, and patient. I must say, one of the best experiences I’ve had with them was over the phone. No matter how many questions I’ve posed to different employees over multiple phone calls, I always get patient answers in return.Patience is indeed a virtue, and I’m glad that all Trek’s employees showcase this over the phone, where sometimes, it’s more important than in person.

The level of service provided by this store is phenomenal. They are friendly and professional.

Lucas is an exceptional member of the Trek team. Not only did he do an incredible job walking me through bike options while having a great time, he continues to remember me (under a mask even) every time I head into the store and see how I’ve been. Just by his demeanor and knack for customer success, Lucas’ presence on the Trek team is a big win for Trek. He will be an asset to any team he joins.

First time customer. Nice store, great service. I had my bike back in 2 days, and the service guys treated me very well and took good care of me. Thanks fells!

Just like everyone else, we got bored of being inside so decided to buy a couple Trek Powerfly 4s. Well turns out theres little to no inventory anywhere at the moment. So to find my GFs perfect PF4 in blue, we needed to drive from the Bay Area to SoCal to get the perfect one.Many Trek locations wont hold bikes, and will not let you pay for it over the phone. Paying online is not an option in most cases.This location was super helpful and agreed to hold the bike for about 5 days for us so we could pick it up on the weekend. AWESOME because other than Ventura, the next available units were in Utah.Jeremy was super cool and helpful with her as she hasnt had a bike in a while. Very patient and knowledgeable. He also took a look at my bike that Id purchased from Trek Livermore up North that I had some questions about.Really a great experience and we are very appreciative of everything this store did!

Retail with an attitude. Warranty is a major problem if not purchase in the store. Their employees have no authority, everything hinges on a cantankerous manager. Even if you provide serial number and date of purchase, they will not honor the warranty. Youre better served to go to another Trek retailer, like Ventury Trek or Michaels Bicycles, much friendlier.Part Two, one week later.1. the owner said that he/she would contact me, NO CONTACT, a week later. 2. Danny, the spiteful manager accused my best friend of cheating the system, and when denied, Danny went into a tirade about my poor review and that a computer print was necessary, even though they had my ser# and sales receipt. I got my warranty replacement, no questions asked from Michaels Bicycles, very nice. Youd think that even though I did not buy my Trek Madone at Westlake, they would treat me better, I spend about 3k on average for accessories and parts. I will never go there again, nor will I recommend the store anybody. I love my Trek Madone.4 months later and no contact, they just DONT CARE

Super cool staff, knowledgeable, straightforward, fast service. Also to mention good music choices everytime Ive been in the store 👌

I needed some help with some replacement parts for my bike. Paul went above and beyond. The part didnt show up by time I needed it and they worked to find a solution. They really were great. I will be buying my next bike from them

Westlake Trek go check them out. Staff is awesome.

I highly recommend. We had such a great experience purchasing our 2 electric bikes. Jeremy was so knowledgeable on the bikes. He spent so much time with us letting us test out each bike.I had heard that because of COVID bikes were not available and back ordered. One of our bikes was available at the store and we had to order the other one. It was delivered and assembled within a week. We are beyond happy!

The entire staff are amazing at Trek Bicycle Shop. I picked up our 2nd trek e-mountain bike - love it. super happy

Called in, worker was super nice, helped out with my BMX bike and was very informative, went in on a cheap budget and he worked with me for it, in all excellent experience 10/10

The store is well organized and stocked. Trek products are durable. The staff is friendly, knowledgeable, and helpful. Its a great bike store.

Exceptional Customer Service!! Jeremy and Ed are top notch employees and exemplify all the great characteristics of what an outstanding brand rep should strive for. Ive never purchased an actual Trek bike but you can guarantee my next bike will be one. Thank you for the wonderful service, Jeremy & Ed!

Staff is knowledgeable, helpful and affable. Products are high-quality, and the store is well-stocked. The IT system is first-rate - enabling accurate order-tracking and rapid customer contact. In addition, the store is in a nice location, and is well-managed.

These guys are very nice and very helpful. Best customer service I’ve had in a while

Great customer service! Paul secured my bike by working a trade with another store and Jeremy secured my shoes by having my size/color shipped from another store.

I cant say enough about how happy I was when I got my bike back from service. It felt like a new bike. They fixed things I didnt even know needed fixing. They were very attentive to my needs and gave me a call after they discovered what service was needed then a few hrs later called to let me know when it was completed. I will return with my bike for service without hesitation in the future.

These guys are great! Had significant issues with my road bike and with my e-mountain bike. In both cases, Dalton and colleagues diagnosed the issues, fixed them, and got me back on the road and the dirt ASAP. Many thanks!

Great shop. Helpful, friendly staff.

Danny, Jeremy and Ed provided me with wonderful service on my purchase of a Trek Rail. After 25 years of cycling, this was - by far and away - my most expensive bike purchase ever (and it wasnt even for me!). The team at Trek Westlake were professional, helpful and, above all, patient. They helped me track down the right bike, in the right size, in the preferred color, all within a very tight deadline in the middle of the COVID-19 pandemic. They were beyond helpful. The whole experience was without any intimidation or sales pushiness. I wish buying other products was as comfortable and enjoyable as this.Early on in my cycling journey, I was very brand loyal to Trek, but I have drifted from the brand recently. I find myself heading back towards Trek, especially with such a wonderful and local shop. I will be back!Thank you Trek Westlake!

Went in there this last weekend on the chance that they would have a part for an older BMX bike that I am restoring, and sure enough they did. Paul could not have been nicer in helping me, and the whole experience was wonderful. Going to be buying a new Mountain Bike soon and this is where I will be going, great selection at all different price points.

Always helpful and extremely knowledgable. Always friendly and lots of bikes and accesories in stock. Great bike store.

Great group of people working here. I had been calling around to multiple bike shops to try to get my daughter a bike for the holidays. Nobody had bikes available anymore because of the pandemic, they’d become very popular and because of the pandemic too, supply was inconsistent. I was given ridiculous timelines and pricing for ordering by other vendors too. Trek Westlkake were able to get me exactly the right bike for my daughter, for the right price and in a reasonable time frame. I did the ordering all over the phone as well, didn’t need to go in person. The bike arrived when promised, was built free of charge and we were given two free tune ups to use once we break it in. The bike is ready to make one little girl very happy for the holidays! Thank you!

The folks at this shop are patient and kind to work with. I definitely recommend their products and service.

The bike is amazing and gets a lot of attention wherever we go and it performs really well. I’m confident that after sale service will meet my expectations. Sales staff was great - friendly and knowledgeable.Post script - Four and a half months after taking ownership of my Verve+3 the after sale service is living up to my expectations.

Danny at Trek in West Lake was really nice and knowledgeable about the bike I was buying, he took his time and answered all my questions. It was really easy and fast to get my Trek credit card and bike. Great experience.

Best bike shop hands down, Danny and his team are super nice and on top of that, they will help and explain any questions that you have about anything from bikes to trails around town. During these tough unusual times with this virus, Danny was willing to meet at the shop to pick up some items which i thought was really cool, so even though they are closed, he’s willing to still meet you there and help you out. The bike shop itself feels like you walk in a high end Italian Ducati motorcycle dealer. Thank you Trek team keep up the great work 💪🏼.

Purchased a Rail 9.7 from the knowledgeable staff at Trek WLV. They answered all my questions, knew everything about the bike. They gave me a great deal.And the bike is amazing!

I had the best experience at Trek Westlake! They helped me with everything I needed and made the whole experience easy and fun. Loving my new bike!

Great customer service.

Fantastic customer service!

The staff are always so helpful, personable, and knowledgeable. The Service Department staff have always done a great job and provide helpful tips to maintain my Trek Bike. They recently caught some bad bearings in my rear hub and did a great job servicing my bike.

Fast and friendly service!

I think the survey took my earlier rating before I completed it but this is the real one, complete with my personal experience:Jeremy C. and his team were all very excellent. Every time Im there, Im always greeted with a warm welcome, one that is sincere and not at all robotic. The first time I was there, I was in search for a bike, along with accessories to go with it, for daily commutes to and from my work.I was helped immediately. Jeremy fitted me with a similar bike I was looking for, gave me a test run, and picked out all the accessories I was looking for. He even offered a cheaper alternative to the bike I was seeking, even though I was set on a specific bike I was planning on special ordering, which was very thoughtful of him. After my bike had come in, he had already fitted it with the fenders I bought, so when I came to pick it up, I was all ready to go!Great experience there! Would definitely come back for all my biking needs!

Great selection of ebikes. Had several different models. Staff was friendly and no pressure. Dealt with Ed who was very knowledgeable of the bikes and the local trails. Offered me a demo of Rail 7. One ride and I was sold. Got customer loyalty discount for my 13 year old Trek I had broken. Also dealt with Danny the manager who was super helpful. My bike is amazing. Trek stands by their products. I highly recommend Trek and the Westlake Trek store.

Danny and his staff are terrific. Excellent, caring, super service. Wont try to upsell you and really care about their customers.

The staff are very knowledgeable and explain details about the bike clearly. They all are very nice and all safety and social distancing took place. I love love my bike. Highly recommend

Amazing customer service with Jeremy and Danny who were very knowledgeable about the bikes and accessories. Everyone was very helpful. Stock was limited due to COVID in all of the Southern California areas, but they had the one bike left in stock that I was looking for! This saved months of waiting for the next shipment of bikes.

They built up new Domane with concern and care! Its a beauty. Thanks Trek Westlake

Great store! Very clean and stocked with merchandise. I would highly recommend this bike shop!

Service is excellent! Danny and the staff operate more like advisors rather than sales people. Informative, educational, patient and very accommodating. I would highly recommend this store to anyone. Best experience ever.

Great store and customer service. Lucas was very helpful and patient with all of my questions. Thanks again.

Trek has a very good product line, but just as important are the folks that stand behind the product. I found the employees at the Westlake Village Store very helpful and appreciated the expert advice and lack of the hard sell. The Store Manager, Jeremy, was especially helpful both pre and post purchase support for our EMTBs and we have been very happy with both the bikes and the service support.

Top service --- the Trek team went above and beyond to get a bike ready at short notice, make sure I was comfortable on it and could test it, and help me load it into a car as I was moving. So grateful.

Danny and Jeremy were so knowledgeable and provided suburb customer service. You will not be disappointed if you purchase your bike or equipment here. I purchased a bike and all the gear I needed to get started. When they found out my shoes wouldn’t be here until after the bike, they let me use a different pair of shoes so that I could enjoy my bike in the mean time. Totally didn’t expect it! Thank you so much Trek Westlake. You’re passion and love for cycling/cyclists shows through. Keep up the good work 👌🏼

Four Seasons hospitality. CalTech expertise. Harley Davidson passion. See Jeremy or Dalton for a superb experience, no matter what level rider you may be.

Danny was so helpful, knowledgeable, friendly, and patient. His staff were great too. I highly recommend this location of Trek Bikes.And we got our dream bikes to boot.....

Great store, great service, amazing staff. Thank you Danny for taking care of our wheel issue. I cant wait to visit your beautiful store again - you are the best!

I had a great experience finding a bike at Trek. Big thanks to Danny who helped me find a great fit!

Friendly, helpful service and such a nice selection of women’s jerseys and accessories!

I got a great quality bike within my budget. So far, it rides very well and has met my recreational needs. What stands out is the service I received. As a entry level bike rider, I was really impressed with the time and patience that James had when explaining the difference in the bikes and breaking things down so I, a novice, could understand. He didn’t try to push me into buying a more expensive bike and when I said I would return after thinking about it, he didn’t pressure me to buy right away. In fact, he assured me that if the bike was sold, he would order me one. This was the third bike store I went to this weekend and the service was exceptional. I returned 10 minutes later and bought the bike. Excellent service should be recognized. Thanks, James!

Im from Santa Barbara, CA and drove all the way to Westlake to purchase the bike that no dealer in my area had in stock. Their customer service and willingness to help has lead me back several times.Recently, I planned a 70 mile E-bike ride. Needed a second bosch battery from a brick and mortar authorized dealer. Called dealers around my geographic location and was quoted a four to seven day wait time. I talked to Danny on a Monday mid-day and he had the battery for me on Wednesday mid-day. Thats a two day wait time, NOT four or seven. How come other dealers couldnt do the same for me?Great place to purchase a bike. You get very good service after the sale and questions answered.

Great customer service. Very attentive. I called a week ahead of time to reserve a couple mountain bikes for the weekend and they had everything all ready to go when we arrived. I’m from NC so traveling to an unfamiliar area and getting exceptional service such as this really helps make the trip so worthwhile.

Both products and service was great. They got us set up with an e-bike, child trailer, and helmets. They answered all our questions and set up the bike we chose with all the accessories we purchased.

This is a top notch bike shop. The service was excellent. These guys are experts at what they do. I bought one bike and will be going back for another.

Ill tell you one thing about this place....in my book, Danny is about a good a person as they come.....Buy your bike HERE...

Outstanding service and help from Danny and his crew. They went way above the norm to help me get my bike set up, help with my trade in, and ensure that I was happy with my new Cross Rip Electric bike. It really is a beauty. I just got back from a 50 mile ride, with 18% left in ECO mode. Its comforting to know that in a month, Danny and crew will give it a tuneup, and then another in about a year. These people treat you the way you want to be treated. Without hesitation, I fully endorse and support this bicycle store. One of the best stores, of any kind, Ive ever been associated with.