This is THE best towing company I have ever worked with. Frank went beyond helping me with my work van, from towing it to a tire company to staying with me the ENTIRE time! Took us to go to TWO different tire company’s then when the tires wouldn’t fit he took my van to his company and cut the rims till they fit. This guy was literally a blessing from above and I can’t recommend his service enough!!!! YES YES YES!!! Contact them and they will give u the best service in ct.

Today was the second time I had to get help from Quality & these guys are really great! Both guys that helped me, today was Scott, were professional, kind & respectful. Being a woman by herself needing help, you never know what kind of person is going to be sent - both times I was quite impressed with the gentlemen & did not feel intimidated or that I was being spoken down to in any way!!!!Highly Recommend!!!!!!

Quality service from quality people! Frank and his team are top notch pros that go the extra mile to get the job done quickly, correctly and at reasonable prices. My car was in distress, and they got me back on the road under an hour. Fantastic work ethic, a can do attitude, Westport is lucky to Frank, Kas, and an auto repair shop like Quality.

This company towed my wifes truck after she was in a front end collision. After a week of dealing with insurance companys lawyers and everyone else she went to retrieve her things and meet with The other partys insurance adjuster to receive a check and collector things. This tow company was very rude to my wife and threatened to have her arrested for touching our truck and taking our belongings out of it. Poor quality, terrible people, horrible manners, good luck... And for such a beautiful town I cant believe they allow this business to run there....

This is my go to shop for anything!!! From gas and oil changes, to fixing broken axles and struts, to custom fabricated performance work. Its a great place! The name says it all... Quality work, done on time and all at a reasonable price. On top of that, they offer 24 hour towing.

They kept our car for 17 hours because we didn’t want them to fix the car. All we wanted was a tow service. The “owner” is a liar and he kept telling us the drive left the shop 20 mins ago, it’s only a 30 mins drive.

I was near by and I see the guy who owns the place getting into some sports cars that were just dropped off for some work. I know they arent his because he drives his girlfriends Altima to work with no A/C and a spare on the front. He gets in each one after letting them run for 2 minutes then full throttle out of the parking lot. Every single car that was considered a sports car was abused. He ADMITTED to doing so, he also posts it on his YOUTUBE CHANNEL claiming theyre his. What a poser.

Great place to take ur car if you want to have it joyridden by the owner 👍

Excellent, competent repairs! Highly recommend this place!

Takes customers cars out for joy rides and drives it like he stole it ! bummy business avoid at all costs!

If you call they will come these guys are the best honestly

Kas is amazing! He is always so accommodating and so fair on price. He always takes our cars in right away and deals with everything so fast. It’s rare to find service like this and to deal directly with the owner is hard to find. We highly recommend him for any auto repairs or tire needs.

After shopping at stop and shop, I came out to find my car battery dead. I called Quality towing for road service- they arrived within 15 minutes and gave me a quick jump start. The guy was very friendly, and the price was even better!

I got into a car accident in Westport and quality towing showed up to tow my car. The driver was very polite and helpful. He dropped me off at enterprise rental car and towed my car to the dealer for me. Made an emotional experience a little more pleasant! Would recommend to a friend in the future.

Back in 2017 I got in an accident and my car was towed here. They had my car for almost two months before the repairs were finished. The rear tire was crooked when they finally got it back to me. I just brought my car to a legitimate mechanic who after looking at the job they did said it was completely butchered. Welded in the wrong place, crooked, and still damaged. I didnt notice this was a problem, and the consequence was burning through tires. The worst part is that they received a whopping 5K+ from the insurance company for the job, and they didnt fix it. So, because they cut corners, I need to pay for a repair out of pocket that should have been done right the first time. Not to mention, the manager told me the car would be done 100% one day in the evening. So I arraigned to arrive there after work to pick it up, only to be frantically told that it wasnt ready a half hour before hand. Got stranded in Westport because of that. All-in-all sluggish turn around, lack of honesty, and a poor result with quality of work.

EXCELLENT. It aint fancy, but that is exactly what I like so much about this shop. They worked on my Audi A3 not to long ago and most recently converted the air suspension system to coil/shocks on my full size Supercharged Range Rover on the fly, no appointment. The only technician I have dealt with is Caz. He is a straight shooter, forthright, knowledgeable and considerate. His work is careful and impeccable and the best part, reasonable and will work with you. If you didnt have a great experience your first visit and voiced it here, give them a second chance. Thanks guys!

Helpful

Gave our semi truck a jump start. Fair price and fast friendly service. Thanks guys.

I would like to say my experience with Quality Towing was outstanding. I was traveling from out of town to visit my family and my car broke down. I quickly searched for a towing company and Quality Towing came up. They came out quickly to help tow my car and they brought my car back to their shop which they repaired very quickly to get me back on the road in no time. I want to thank the driver Dillon and the owner Frank for handling my car issues with ease!!

Excellent service! Broke down on the Merritt Parkway, called for a tow and the driver arrived within 30 minutes and towed my car to the Ford dealer in Norwalk. Great prices, great service, would highly recommend!

Great track record of excellent repair quality!

Incredible experience! Got my truck and boat trailer stuck at the boat launch in Westport- a good samaritan called Quality towing for me. They showed up fast and had my truck and trailer out even faster. Great driver, very knowledgeable! Definitely will use if ever stranded again!

Brought my car in for Downpipes install, everything went well until months later I found a video of them sliding my M3 around in the rain and said they do it all the time to owners cars lmao.

After attending a concert at Westport’s Levitt Pavilion, I returned to my car to realize I had locked my keys in my vehicle. I called Quality Towing and they responded within minutes, they had my car opened in a jiffy and I was able to retrieve my keys. A++ service!

Is not 24 hrsNOT ANSER THE PHONE CALLS

Went for joyride in my car and others

Stay far away from this company theyre as shady as can be. They over charged us about 100 bucks. I called them up and he said to come down theyll take care of it. As soon as we arrived they tired to scam us once more with shady charges saying that they will refund 35 dollars to us. He never even allowed us to speak he just tried to force the money on us. No customer service skill Very rude guys. The owner the. became very hostile with me flashing his hands about while my daughter was in my hands then threaten to call the cops when I demanded the proper refund. He also kept the first receipt because it would be proof of their false charges. At the end then refunded the right amount but not before I was disrespected and lied too. But i have a photo copy of the original receipt. Very unprofessional bunch, worst at what they do. And I will pursue legal action against them cant Imagine how many people they scam daily.

My son was traveling through Connecticut from our home in New York, he hit a pot hole on his drive resulting in a popped tire and bent wheel of his car. Quality towing towed him to their shop and repaired the tire and wheel quickly so he could return to New York that day!

Such great service ! The owner and all workers are great people and very helpful and understanding. I would recommend quality for all your cars needs !!!!

They came so fast! $175 for a 5 mile tow. But efficient.

Life savers! My tire popped in Westport, called Quality- they came right out and changed my tire for me and brought the flat back to the shop for repair. Great crew, finally found my new repair center to go to in Westport!

Dont be fooled by the Lamborghini on the tow truck. Thats a California licence plate aka stolen picture. These guys have no clue how to properly tow a car.

Helped me out immensely in a very tough situation, bent over backwards for me

We were told a tow truck would come in 20 minutes but it took an hour.The man who arrived to change our tire was incredibly rude. His answers to questions were curt and he seemed bothered by having to answer them. When asked if he could check the air pressure in our tire he said he didnt have time but after we insisted, for our safety, he reluctantly checked it.

Love the family owned atmosphere! Great guys and have been going there for years- never a bad experience!

A friend recommended this place to me and glad she did. Very good prices and availability.

Frank jr was the biggest help my wife was in distress broken down on the side of the road and Frank was like superman he pulled up give her a ride home and fix the car better than when I bought it I get five stars

Great service!

Sometimes its a little difficult to maneuver around all the vehicles in the lot to the pumps, but there guys are GREAT!!! For a price very close to self-serve, they pump it FOR you, and youre on your way. HIGHLY reccomended!!!!!

Great bunch of guys over at Quality Towing & Auto Repair! They even fill your vehicle up and have a human conversation with you. In my opinion, how it should be. Highly reccomend them for all their services!

I have been doing business with these guys for years. Always top notch service. The best part is that they actually listen to you

Seems to be nice people. Quick service

A disgrace and embarrassment of a company. The absolute worse experience I have ever had. They were unable to communicate with us for over 3 months, and my grandfather had no idea what they were doing with his car until we involved the authorities and Allstate insurance to force them to call us back and give us information. I pray that nobody else ever has to deal with these people. They are clueless and extremely unprofessional.

I am so glad a friend recommended Quality Auto Repair to me. I have NEVER been so satisfied with a mechanic in my life. Kas the owner is a top notch mechanic who knows how to fix any problem on any car. He took the time to not only explain the problem, but also show me what the problem was. And hes fast. But most of all, he didnt try to rip me off like most mechanics. I highly recommend Quality Auto Repair. Ask for Kas.

My car looks brand new I want to thank you for putting in great effort to ensure my car would be in great condition. Customer service was great and worked out my issues.

For motorcycle towing they are fantastic.

My car smoked on I-95 near Fairfield. I initially called a company named “Fairfield Tow Trucks”, but “Quality Towing & Auto Repair” showed up. The driver Frank initially offered $200 for towing to my place in New Haven (around 26 miles). Because it was at 5:30pm Saturday (all mechanics are closed), it makes sense to me to use their shop to repair my car for the save of both towing fees and convenience. But he charged me the same $200 for only 7 miles. No receipt. Cash only. It was late Saturday and I had no other choices but to go with them. After learning more about towing regulations in Connecticut, I questioned him about this when I picked my car. However, he ate his words and said that he usually would charge people $300-400 for a tow to New Haven.I wrote down all the symptoms when I dropped off my car. Two days later, they claimed the causes were found & fixed, and charged me $600 for only replacing three ignition coils + spark plugs. After driving away for less than 10 minutes, the same problems showed up again. I immediately called them and told the situation. To my shock, they said that the car was okay when I left their shop and the guy called Kas didn’t know what I did to my car within that 10 minutes. They insisted that it should be considered as new problems and would charge me again for any additional work. After negotiating with them on the phone over several minutes, he suddenly told me to get online using my smart phone and learn more about cars before talking with him.I was able to drive my car at least for a little bit at their shop but not now. It is likely that I could have saved my car if they were able to find the right causes of the problems. Unfortunately, after additional driving under the still wrong condition, the cylinder head and gasket are now both badly damaged. (their diagnosis did not mention to me any other wrong parts, except the three ignition coils and associated plugs).The most disgusting and shameless mechanics I ever know.

Never in my life have I felt robbed at a business until today.. unfortunately I got into a car accident barley 3 miles from this shop and the cop decided to call these morons. Once I got picked up I was explaining to them that I would like for them to take me straight home due to the fact that I really dont have much money to be paying for a tow truck to drive me around Westport his response was my boss makes us take it to our shop first. I was confused about why it had to be taken straight to the shop if I wasnt planning on getting it fixed there. So we get there and I ask how much is it to Bridgeport... three god damn hundred dollars $300!!!!! $120 from the accident scene which again wasnt 3 miles away and apparently $180 to my home. When I was quoted that I literally almost had a breakdown. Boss was very arrogant and inconsiderate. He didnt even have the guts to come and tell me the price himself he sent one of his workers. I tried to ask why it was $300 to Bridgeport which wasnt even 8 miles away and he couldnt even give me a price breakdown. At that moment I was just so frustrated, annoyed, and soooo tired I just told them morons to just take me home. Never ever should someone be charged $300 to travel 8 miles thats just ridiculous. Also no receipt was given to me once I made my cash payment after the idiot dropped me off. NEVER AGAIN WILL I USE THIS BUSINESS DONT CARE IF ITS THE LAST CAR SHOP OPEN ON EARTH. ILL RATHER WALK ON THE I-95 WITH HOT KNIVES IN MY EYES THAN TO EVER STEP FOOT BACK IN THERE.But thanks for taking advantage of a young female adult and thanks for robbing me for $300!!!

Do not give business to this place. They are bad. Specifically the guy called Frank. This people are stupid and have no respect for the other. They dont know how to treat human. If even police call them for service, please deny and save yourself from trouble and wasting money.

Ask for a Tow on I95 at Darien rest stop said they would be there in an hour. After two hours they went to the Fairfield I95 rest stop. Waited another hour. (3 hrs) Called again and they told me the driver is on his way. The driver was waiting 20 minutes at the car and he was waiting for the dispatcher to contact me. What pissed me off, was the dispatcher called me after he was waiting 20 minutes and said if I was not there in 5 minutes he would leave. I was waiting inside the rest stop.

I was in a accident and I got my car towed and the tow company that was called by the Westport police department was quality towing the driver Bryan was great and very help full. When I got back to there shop Bryan detected me to speak to frank Jr. Or Sr. Told me they we the owners. I loved the fact that they were a family owned business every one there is eather a cousin or brother. They had me fill out some paper work and even arranged a rental car for me after talking with my insurance company I decided to do the work with them. I got my car back on time it looked like brand new and they even detailed the car when they were done. I will upload pics when I have some extra time from when the car was smashed to when I got it back but I give this shop a AAAA++++++++ there service was very fast and great turnout

My car was towed from a legal parking spot in front of a popular restaurant ( Harlan Social Norwalk ) for being there too long, even though I was patronizing the restaurant and spending money there. There was a phone # ONLY on the sign for the towing company. When I called to find out where my car was, I got an answering service who said they would call me back with the address- THEY DIDNT. I waited alone late at night for a call back.Finally, after several more calls by me, I got the address and took a cab to retrieve my STOLEN car. They DEMANDED $220.00 in cash and REFUSED to give me a receipt, stating that was their policy. When I pointed out the police were in the street supervising road work and I refused to give $220 with no receipt, the manager came out and wrote up a receipt. All of a sudden, the price was $195.92, which I was told was because the manager was feeling generous. What a hero!Dont EVER buy gas here or have your car serviced here, dont ever park in front of the Ironworks or Harlan Social, and dont EVER have anything to do with these thieving crooks.

Terrible service - ripoff. They have an “F” from the better business bureau bbb. Never again.

Got into an accident on a Friday in June 2016 and because the car was so badly damaged, the police had to call a tow truck. This is where my nightmare began. This company ended being the tow company that came out and while talking to the co-owner Frank Jr. and him telling me that he could repair my car better than before the accident, he seemed really cool and a good person to do business with; WRONG!! Both owners Frank Sr. and his son Frank Jr. are liars! They are a bunch of con artists at best. Spoke with Frank Jr. the day of the accident and he told me how he would be able to repair my car in 2 weeks at most and that he fought with insurance companies so that he could get OEM parts put on any car he repaired. LIES, LIES, LIES!!Once he got my business he threw me to the wolves. Frank Jr. and his father Frank Sr. did not start working on my car until 3 weeks after the accident, didnt even have any of my parts at the shop... I went by there every few days to check the progress of my car and for 3 straight weeks my car stayed at the back UN-REPAIRED. During the time there my car was side swiped on the gas tank (because they had it cramped tight and were moving cars in and out), and my roof was damaged! There was a giant dent in my roof and even dented in my sunroof. The worst part of this all was that they held my car for 3 weeks before even starting repairs on my car and my insurance would not extend my rental past 30 days. after a huge argument about my additional damages at their shop and my rental extension, the cops were called (by them) but because of the cops I was able to get them to promise (with the police officers as witnesses) to repair all my additional damages and pay for my rental past the 30 day deadline as long as they had it. To this day however, my sunroof is still misaligned...Fast forward to August 10th, 2016, 2 full months after my accident, my car was finally finished with the repairs at their shop.... 2 FULL MONTHS and they still did a horrible job! Repaired (if you could call it that) my car with Non-CAPA parts (front bumper, which does not align right as shown in pictures) and a cheap axle that caused my steering wheel to shake while driving (Even had my wheels balanced and the shake was still there, only had a shake after their repair).After getting my car, I finally found time to take off my bumper because they did not properly install my D2S HID bulbs and I was absolutely floored by their repair job. I added pictures but this is beyond anything that a Professional body shop can claim as their work.They drilled multiple holes into my bumper to hide from the fact that they did not properly repair my car (Pictures below) so that they could get it to line up. My bumper no longer aligns with my car and actually pokes out on the drivers side.They used washers to align my fender instead of properly repairing the area so that it would align right. They also omitted to install bolts on my fender because they still couldnt get it to line up because of their poor workmanship. Due to this poor workmanship of installing my passenger side fender, my passenger door rubs the fender every time the door is opened and this has caused the paint to rub off on the edge of the door (Shown in pictures below), this will surely cause rusting during these winter months. I have tried to paint it with touch up paint but it just gets rubbed right off again.Another thing that they did a horrible job at was my paint! In all honesty I could have probably did a similar job and I suck at painting... There are multiple spots of running paint (Roof edges, fender, bumper) and there is even a lot of orange peel in my paint on my lower bumper corner. The worst part of this all was their blending job and their paint quality!!! their paint is actually duller than my OEM paint and you can actually see where their paint meets my OEM paint (Pictures will show them).STAY AWAY FROM Quality Towing & Auto Repair!! THEIR WORK SUCKS! THE OWNERS ARE BUNCH OF LIARS WHO COULD NOT FULFILL MANY OF THEIR PROMISES TO ME!!

I ran out of gas on I-95 and I called Quality Towing to bring me gas. They were prompt with arrival, refilled my tank and sent me on my way within 30 minutes!

Great experience, excellent service!

They deserve no stars ...the absolute freaking worse company ever Frank is a moran and so is all his goons

This is the most unprofessional business Ive ever encountered!! If you find yourself stranded on 95 and they are the only tow company available, take your shoes off and walk on the shoulder to the next exit!!!

Left me stranded on a busy highway. Told me they would be right out. After an hour, I tried calling several times and they would not answer, their VM was full. Thankfully a police officer came checking on me and he had a tow truck there in less than 30 minutes. Quality towing never had the decency to call me back.

Grate people to work with verry helpful

I was told that a tow would be to where I was in 30 minutes and it ended up taking an hour and 50 minutes

Had no clue what they were doing especially the driver

Great people who work there

The best ❤💥

The owner is hot!

Andy is the best !!!!!

Full service and friendly

These guys are shady!

They just ruined my car. They dont know how to fix it. And took the good parts from my vehicle, replace with a second trash ones. They promise each victim, they will fix the vehicle in 2 weeks, but never be done in 3 month, its impossible to take so long. Check feedback on yelp. U will see the truth of them. And never trust them, especially Frank, this shop only has lies. Never do business with them. It will only lie to people, no matter what the problem is, as long as the car is repaired at their home, it is definitely going up for 3 months. They also stole the good parts of your car and then went to the garbage and scrapped the car to buy scrap materials for you to replace, they Except for using glue to stick you on, it looks like it’s okay to fool you on the surface, and nothing else. Remember that they might forge your signature on the cheques paid to them by the insurance company. If it happens, you must ask the insurance company to get it. Which copy of the cheque that forged your signature, go to them for compensation, the lawyer told me that at least you can let them accompany you 18,000 US dollars, they will pay you don’t ask me why, otherwise you just sue, you may get more but It’s going to be a long time, you have to fight with them. But it’s better not to repair their cars,