Terrible experience at this store. We were able to take delivery of most of the seating we purchased but had to wait 5 months for several items. Granted, COVID related issues affecting shipping, but when we picked up the items at the warehouse the order was wrong. The warehouse was a mess, dark, and rundown. The salesperson we dealt with was rarely at the store and no one else seemed able to help us. Avoid this place! The worst customer service. They just don’t care.

I purchased a Tucci Umbrella there about 3 years ago for my back yard and it never properly worked. I paid over $11,000 for it and when I asked for it to be fixed Ive been given the run around ever since. I will be reaching out to Tucci also and have done so in the past but to no avail. The last response I recieved from Patios manager was that shes retiring in 2 months and basically does not care. my advice to all is dont EVER shop at this store

Terrible customer service from corporate. We bought a $3000 teak table with a crack in the middle of our table showing up within days of delivery. We spent a lot of money on other furniture too. We let the Westport location know - Kim is great - and then sent emails documenting the damage. After multiple emails with Scott S., and not hearing back, we were finally told that the giant crack isn’t covered because it was caused by an umbrella. We didn’t even HAVE an umbrella when we first bought the table and took the first pictures. Save your money or shop somewhere that will honor a warranty instead of making up obviously incorrect reasons for not replacing your damaged brand new furniture. It’s honestly shocking how poorly they handled this issue. You get better customer service from Wal-Mart.**update as of 8/10/21. Philip Ross was the customer service rep who handled our complaint. He made us feel like we were lying and committing fraud with patio.com. They did eventually agree to replace the cracked table but after a lot of hassle.

Had a fantastic experience at the Westport store. Ive shopped everywhere for furniture. I actually felt welcomed and was helped unlike when I was at new england patio in newington. Super excited about what we picked out and cant wait to get it in!

Was able to replace a storm damaged tabke in minutes will the help of a very talented and customer oriented professional.

Very helpful staff

I have been a customer for many years, the staff, the service and the products are great. Just purchased a new dining table. There are not that many places to shop for quality outdoor furniture and products. I still have the lounge set I bought over 10 years ago, its in great condition. (I keep updating with new cushions). Recommend highly!

Pricey for no reason. Actually ridiculous. Plus for items on sale they dont deliver and wanted $300 to Wilton. I ended being a 100% teak set on Route 7 in Wilton for a little more money and $99 delivery and they negotiated with me. Patio sets are a rip off when u see the actual costs from where they import. Be a smart consumer on this product. Dont waste your money.

Super disappointed in the westport location and I don’t seem to be the only one. I wanted to order some planters that a friend had ordered at this location and I never had a follow up or help on how I could find this product. Very disappointing. Luckily my friend is helping me find it elsewhere.

The place is very nice. Staff are very nice and helpfull they even had a computer that the kids can play on while parents shop. Great deals too!

Very helpful staff.

Outstanding service and Attention from sales.

Burke construction built it !Place is probably not safe

Great people