We had an unfortunate situation at a local salon where the make up artist did not show up. Not the salons fault but they suggested this location to assist and wow. We called ahead of time, let them know what we needed, and by the time we showed up they were already for us. The gal at the brow counter did what she could to help us and was so accommodating. Amazing work, amazing customer service, and saved the day for us! Very happy with this location and the girl who helped us was AMAZING!!

This location is great. I didn’t need assistance on the floor but the employee at the register was so nice and quick to assist. The store is big, bright and clean. Will return.

I love ulta... They just dont carry my tart primer..

Great store. For the best advise ask for Brian

The employee was very helpful and helped me find exactly what I was looking for. All staff was polite from the time I entered the store till I left. Great customer service!!!

My favorite location, big with a lot of varieties. The staff are experienced and helpful. I recommend this location.

I went to this Ulta a week or so ago to try and find a new foundation, and even with COVID guidelines in place, an associate I think named Ant or Anthony helped me find the perfect match! The workers can’t do shade matching the way they usually do since we have to stay distanced, but I am very happy with the service I received from him! Even during my visit, I heard him helping other customers with such a friendly demeanor and helpful attitude. I haven’t had as great of experiences there with the register workers, but Ant really seems to understand how to make customers happy with their purchases!

They have a large selection of items that we purchased and the staff is really nice & knowledgeable. I was able to find my redkein hair products and they have a hair salon there as well. clean, neat store!

Nice store. Lots of items.

Ive been shopping at this Ulta Beauty location since the Meriden location closed, and I have been thoroughly impressed each time I have gone in. I do most of my shopping through buying online and picking up in store, and I am always greeted by a friendly associate when I go inside to pick up. Today, I tried Ultas hair salon, and I was extremely impressed with how Rebecca cut and styled my hair. I would highly recommend shopping or receiving services here.

Definitely the best cut and wash Ive had. Very meticulous and didnt skip a single detail. Couldnt have asked for a better experience, customer service is unbelievable. As a legally blind customer I am extremely grateful to have found incredible employees who are unbelievably helpful, considerate, and definitely talented. Thank you for the amazing experience!

Very good place to shop employees r great curbside pickup is available and awesome

No one on the floor to help. Had to track someone down.

I shop at this location often. During my last visit, I had a brow wax appointment with Maria. She thoroughly explained how she was shaping my brows, and I was pleased with the job she did.I then needed help with foundation, and Maria handled that as well. She offered so many suggestions based on my preferences, and applied two different kinds plus concealer for me. I cant wait to wear my new goodies when I go out.

Clean store and helpful staff. Great holiday gift selections too!!

I used to go the Manchester, Connecticut location to get my hair cut. After a while, I decided that a change of scenery was in order so I decided to go to the Wethersfield location. I am SO happy that I made this decision! I was paired up with Gabby and not only is she professional, she follows all protocols associated with COVID-19 and she is Barbicide certified. I feel safe in the salon and Gabby has immeasurable talent. She listens to what the client wants and always gives expertise advice. The salon is kept spotless and I would and do recommend this location to friends and family. I love this location as a whole, however Gabby is truly a star. I will continue to entrust my hair to no one else but her!

Not a welcoming store... Employees seemed irritated every-time someone walked in the store. 2 Associates declined helping me bc they needed to be available for OTHER customers & I noticed the same employees were giving their coworker whom is a minority decent attitude. I will not return after my experience.

If I could give 6 I would tbh. I got my hair bleached and dyed by Natasha, and she did a f a n t a s t i c job. Literally better than I ever hoped. She took time to make sure she knew exactly what I wanted, and that she could give it to me. I got most of my head yellow with some orange and it looks FIRE (pun intended). She was super fun during the whole process too. 11/10, will absolutely go here again

Awful customer service at this location. I thought it was just an off day when I visited previously, but tried again this morning and will never be back. The woman who is clearly the manager needs some extra lessons on what customer service is all about. Shed make a great prison guard - somewhere where she can bark orders at others would serve her well.

Nice selection of products but customer service is poor. Manager I believe whose name starts with an “R” was very flippant and indifferent when asking for assistance. I will try to avoid this location if possible or stick to buy online pick up in person.

False advertising. They have a posting saying if you purchase a particular mascara at $24 that you would receive a free gift. HOWEVER, they do not honor this by scrolling down to show me you actually have to spend $40! No wonder their stores are only filled with browsers. Amazon will put them out of business. AND...they deserve it. Returned it...and Amazon will have it at my door in 36 hours. I was also spoken down to by a Manager who has a lot of work to do on herself to represent Ulta well.

Excellent customer service experience, very clean environment.

I went to take care of my brows and Tiffany was the best. She was soo sweet i would definitely go back

Terrible customer service. The employees here seem to pick and choose who they decide to help. No greeting when I walked in, I had to interrupt employee side conversations, twice to ask for help with items I had planned to purchase. And once I did that it was like I was a bother to them. I asked for a perfume tester, since there wasnt one on display and I was told that she would check and come find me, she never came back. Then I got to the register, where the same employee was having a side conversation with other employees and she saw me and said, oh I never got back to you! But still didnt follow up on my request. At this point I was already frustrated so I paid for what I needed and left. Id like to add that the store was not at all busy, especially for a Saturday afternoon. There seemed to be too many employees with nothing to do and lots of unstocked shelves...I was excited that this Ulta was opening so close to where I live, but honestly Id rather drive to Manchester or Plainville for the sake of better customer service.Edited to say that Ive worked in customer service for 11+ years, Im pretty confident in saying that I know a thing or two about treating customers fairly and with respect.

For those who need make up and beauty supplies, Ulta Beauty is all the rage right now. They have a huge selection of supplies from many different manufacturers that cover a variety of price ranges. They carry brands that can be picked up most stores, and they have brands that would normally require a trip to a speciality store. The advantage of shopping at Ulta is being able to get everything in one location.

Friendly, helpful staff.

I was in the store at 10:38am on 2/16/19. I went to the registers to pay and 2 employees behind the counter were trying to sign up a women and possibly her daughters for a free makeover info session happening on an upcoming weekend. She declined and the same 2 employees then rang out and pitched the same offer to the woman in front of me. She decided to take the offer so 1 of the employees came around the counter with a clip board to get her scheduled. Now with no sense of urgency to take care of me, the second employee taped up a few items to put on hold for the woman scheduling the appointment. Neither employee ever looked up at me to say, good morning, we will be right with you, nothing. I was just about to leave my purchase on the counter when she decided to take care of me. The first employee finishing up the scheduling. Now Im paying for my purchase, the 2 employees are chatting, I have a coupon that does not apply to my purchase, it is a chore for her to explain why I cannot use it, I further annoy the cashier Taras by using my Ulta card, no customer service, I take my purchase and leave. No offer of a free makeover session for me. The last woman was encouraged to bring a friend. What triggers them to only offer to certain customers. Im pretty sure I spent more money then the two woman in front of me combined. Was it because I wasnt wearing makeup on this morning, so they assumed I dont wear makeup? Was I not dressed properly because I already worked 8 hours in one of my 3 restaurants? I usually shop on line due to my busy schedule but this morning I decide to go in and get the worst guest experience ever. When my schedule allows I will make the time to return my purchase and spend my hard earned money elsewhere. Maybe a little team development on not to always judge a book by its cover. I waited 5 days since this experience hoping my feeling would change but it hasnt. I hope no one who visits my business ever walks away feeling they did not receive the same service as the guest in front of them. Shame on Ulta.

Got my item for a good price with the coupon but wish they carried a wider selection of some of the brands for natural hair.

I used to make special trips out to Manchester to visit their Ulta store (which has a great selection of products). This store also has a great selection and Ive always had good customer service here.

I love sephora a lot but I feel like I get more out of my ulta points. That combined with promos they always have Im just able to get more bang for my buck.

I wasnt allowed to evenly exchange an item w/o a receipt, but the people in? MAC were nice.

Horrid experience .. felt discriminated .. went aft long during COVID 19.. got a good coupon 15 off 50 associate following and doubting me soo creepy not ready to apply coupons .. no social distancing followed .. Customer service very poor in most Ulta stores.. train them on inclusion and diversity .. SAs malicious, attitude and very bossy .. hesitate to return ..

I was in line for 15 minutes watching employees behind the counters doing a cash drop while waving the money in the air calling out another employees name with no acknowledgement that there was a line that was not moving and one cashier that was doing a return exchange and that customer needed help understanding the promotion on mascara so the cashier was all by herself and left the register to help the customer and so there was nobody to ring the next . while employees kept walking behind the counter and not acknowledging that there was a line of paying customers .. I really wanted to drop what I was buying and leave but I honestly just want to get my Christmas list done and I understand its around the holidays and its crazy but acknowledging the customers walking in which I never got, to help finding something which I was never ask or to help ring up the next customer which called GOOD customer service / part of their job .

Love this store! Such great selection and prices, not to mention conveniently located

I love that Ulta is now closer to me and they had the product that I was looking for but not one person said hello to me or asked if I needed help. In fact the same woman who greeted the guest that walked in after me looked up from what she was doing, looked me in my eyes, and immediately looked away :(

Very on organized very unpleasant staff was very nasty and aggressive when they through my products in the back Of my car .... I am a healthcare professional so I do get it that you have to be careful especially right now but to treat people like that it’s just unprofessional

Got my hair cut yesterday at Ulta my stylist was Kyle, he did a fantastic job on my hair, I simply adore my self because of the cut....Kudos Kyle

Very friendly staff very helpful and always smiling..and found everything I needed and more

Customer service was great but only 2 registers open with a long line

I was stoked when this opened! Very friendly staff and very clean. My only wish is that it was a little closer to Hartford but its not a terrible ways away.

Every thing you need and more

Went in yesterday for my first time. The staff was helpful and friendly. Will be back soon!

I feel like a kid in a candy store when Im at ulta

Large selection, has most of what I want. The service is good if you can find it.

I asked for a quote on some accent highlights and it somehow went from $70 to $150 with all the extras they throw in. Hard pass. I would advise others to confirm the price BEFORE the start of the service.

Love it!Customer service is excellent😊Emma helped me yesterday find the perfect concealer for me. Thank u!!

I really enjoy going to Ulta customer service is amazing.....

Natasha was awesome in the salon there!

Saturday around 11am. Long line and one chatting cashier. Just buy on line !

Good place for wonmen who are into makeup

Very nice employees and unbelievable selections

Didnt go there

Love the Kylie make up

A lot of nice products and great prizes!!!

They often dont have the item I am looking for in stock so I prefer to order from them online.

Awesome place

Always find what am looking for

Found what I needed and they help me find it, theres always someone to ask about the products.

Found items at the best prices

Great atmosphere A+

Love ulta period!!!

Very helpful staff

Staff is always helpful

They didnt have what I was looking for in stock but an associate helped me find products similar

Good

Great customer service

Still improvePrices in some items too much!

My fav ulta ❤❤❤❤❤

Clean and organized well

How is the bar salon closed in a saturday?

Friendly, helpful staff

Pricey

Good

Eh

It has charming and varied things

I was fascinated, the best attention.

Poooop

The best

Any